dokk1 visit dutch delegation february 2016
TRANSCRIPT
Dokk1 - Urban Mediaspace Aarhus
The largest municipal construction project in the history of Aarhus
Library and Citizens’ Services 18.000 m2
Rental spaces 11.000 m2
Covered outdoor area under building 10.500 m2
Areas for tecnical equipment and depots 4000 m2
Automatic P-facility for 1.000 cars
Arrival Center
+
Opening of river Etablishing of harbour squares and spaces Traffic regulation
Light rail tracé
Climate protection (flooding) of central city
The Project
Costs Mill. Euro
Economic Frame for the total project Urban Mediaspace Aarhus 280
Financing Mill. Euro
Foundations Realdania og Realdania Byg
100
Sale of old main library and capitalising of rental income
55
The Municipality 119
Salling Foundation + Maersk Foundation
6
I alt 280
Ecnomy
Rolf Hapel, Borgerservice og Biblioteker, Aarhus Kommune
3 times the size of the public area - now on two levels
Special place for kids and their families - 5 times the old childrens
Increaset level of technology - the building, the functions, the size
Learning activities and partnerships
Increased opening hours
The decisions..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The political process 1998-2005
1998 – Analysis point to four possible locations for a library 1999 – Idea competition for the urban harbor areas
2001 – City’s business promotion plan included ’Multimedia House’
2001 – City plan
2003 – City Council agree on investment plan 2004 - City Council agree on location
2003 – September: Master plan for urban harbor areas 2005 – Money for the project planning phase on ’Multimedia House’
2007 – Competition format, determination of core values and vision
2008 – Clustering of projects from several to one, competition brief, partnership with Realdania Foundation
2009 – Competition won by SHL, Alectia Engineers and Kirstine Jensens landscape architects
2009/11 – Local plan, project planning, provision of project contracts
2011 - Ground breaking
2012 - Increased money for running costs in technical budget
2013 - Additional budget granted because of the building size
2014 - Additional budget granted because of increased opening hours
2015 - Opening of Dokk1
The political process 2005-2015
Place Maker
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..but WHY?Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Society trends
and challenges
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
19771978
19791980
19811982
19831984
19851986
19871988
19891990
19911992
19931994
19951996
19971998
19992000
20012002
20032004
20052006
20072008
20090
200
400
600
800
1000
1200
1400
2009
More than 60 % decrease in number of service points in Denmark since
1980!
Fewer libraries...
A well known innovation strategy in the public sector..
Send more money..
Libraries
?Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Reinvent the library new ways of professionalism
new products new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
A question for you..
To which problems in society is the library the answer?
Library concept
A new library model for the knowledge society
Danish Digital Library
The ’Open Library’
Partnerships
2010
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Space for
inspiration
Space for
performance
Space for
learning
Space for meeting
The modern library
D. Skot-Hansen et. al.Royal School of Library and Information Science
Create
Experienc
e
Participate
Discover
Cognition/information
Engagement
Innovation
Empower-ment
A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIVArchive
YOUTH
MEETINGROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS SERVICE
HOME-WORK HELP
COMMUNITYCENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDEEXH
IBITION
S
FAMILIES
Partneractivities
Q AND A
HEALTH COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TOD
DLE
RS/C
HIL
DRE
N
REA-DINGTRAI
-NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Citizens’ Services
Now all Danish public libraries offer some sort of Citizens Services
User involvement
..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
World Café 3-4 consecutive rounds of discussionA new question posed at each roundParticipants change – the host of the table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Users and staff introduces ideas and projects and participants elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Lead Users
Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..user driven design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
DESIGN THINKINGDesign thinking is about accelerating innovation to create better solutions to the challenges we meet!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Aarhus Way
VisionField Trip
Vision revisited
Workshop
Define the problem
Test first prototype
A new method…
We are on our way…
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Download: www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Partnerships
Interaction
Distance
Short term Long termSponsorshipsShort duration
Donations, gifts
Volunteers as consultants
Advocacy campainsCo-production R & D
Business development projects
Branding
Sponsorships Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality inservice production
Enhanced communication andmarketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Intelligent Material
Management System (IMMS)
Self service return
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Increased diversity in collections at the branches
Less unproductive transportation
Saves time, costs and resources
Floating collections
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Online reservation lists onSmart Phones
Predetermined collectionpaths on every branch
Work flow
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
870.000 items4.3 mill loan per year80.000 reservations at any given time 770.000 reservations per year
Main library + 18 branches
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Maximum and minimum amount of material on the shelves
Maximum and minimum number copies to each title
Automatic refill from the Material hotel when shelves are low on materials
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Automatic regulation of overflowand shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Digital Library
Infrastrucure for digital objects
+ Collaboration on purchasing
+ Promotion and mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!
Idea Liberate data and information Create relations between data Make the users knowledge visible and
useful Place information in a meaningful
context for the users
..by using open source software and forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
ConceptThe well (data repository)
O
Sources Application layerO
m
Presentation
User transactions
Harvesting
and indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
SharedLibrary
automa-tion
system
Cooperative services
Holdings in Danish
LibrariesSearch and ordering
facilities1.1 mill per year
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Fiction literature portal
86 libraries cooperate
2 mill. visits per year
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
eBook Shelf: Adobe and Epub format
App based streaming solution
E-audio books MP3 format for downloan
and streaming
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Multiple platforms
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
On-line movies and short
film from the library
On-line Homework
Help
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Downloan and/or streaming of
musicMore than 14 mill. tracks
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The OPAC
Knot working”
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Responsive design
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Only digital content
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The libraries run the Open Data
initiative in Aarhus
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Digital presence
at Dokk1
Editing the screens
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A new culture in the making?..
HackerspacesMakerspacesFablabs
Share premises, tools, knowledge
Create projects, ideas, network
..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Open Data hackathon
50 young developers
A weekend at the library
Experts as mentors and evaluators
Prizes for the winnersRolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
From Information searchable anywhere
To What is only possible to experience in the library
Space for media The space as a mediaOn-line On-siteInformation Meaning and significanceFacts ReliabilityEncounter with information Encounter with peopleWell informed EksperimentalVisitor ResourceNeutrality SensuousSerious PlayfulProgramme Events
The library as a space
Ivar Moltke, CreateRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
From Space for Media to Space for People
Libraries are low intensive meeting places and creators of social capital and trust..
Ragnar Audunson, Oslo University college, Dept. of Journalism, Library and Information Studies, Oslo, Norway
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
LESSONS LEARNEDMake partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Activity at Dokk1
Nearly 750.000 visitors in 6 months
4000 per day all week
400 inquiries at Info desk per day
6 % are users for Citizens’
Families with Children: Saturdays/Sundays
Day care mothers/Kindergardens: Weekdays
Students
Miscellanious users and the curious
Usage
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Architects Academy Childrens Culture House Chesshouse AarhusDanish Authors Association Farthers Playground Peoples UniversityClassical Listerners Club Pokemon ClubPromenade Orchestra Save the Children Youth Causes that Unite Song PowerWrite Your Life Story Genealogical Association Students Council Juridical Aid Wild About Words (Literature)The Word School (Dyslectics)NOTA (Dyslectics)The primary schools (Early literacy)Aarhus Movie Workshop etc…
70+ partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
One week = 42 activities..done in partnership!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The end