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Annual REPORT 2011

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Page 1: Discover Goodwill Annual Report 2012

Annual REPORT

2011

Page 2: Discover Goodwill Annual Report 2012

Dear Fr i enDs oF GooDwil l : Since our early beginnings as a social enterprise leader, Goodwill® has always operated with a triple bottom line.

For Goodwill, the triple bottom line represents many forms. From helping job seekers find career success to offering free computer recycling and spearheading innovative solutions for businesses, we are able to strengthen families and communities because of you.

PeoPle: Programs to Help Individuals Become IndependentBecause you hire our job seekers with disadvantages and disabilities, you help people become self-sufficient, tax-paying citizens who support themselves and their families which, in turn, stimulates our economy. Goodwill helps people with the greatest needs in our communities.

PlaneT: Sound Environmental PracticesBecause you donate and shop in our retail centers, you help prevent landfill pollution and produce critical revenue to fund our programs. For example, when you donated used computer equipment in 2011, you helped us recycle 534 tons of e-waste through our partnership with Dell. And thanks to your donations, you helped divert over 30,035,000 pounds of unwanted goods from landfills.

PerForManCe: A Strong Financial PositionWhen you partner with us, you help create efficient, sustainable business models that improve our community one person at a time. Because of this, we are an engine of growth and an economic stimulator. And by giving financial gifts, you help us develop new solutions to our communities’ challenging social issues by using nearly 90% of our revenue directly for programs.

Thanks to your support, we combine a social enterprise with a human service organization that creates sustainable societal change. It’s Goodwill’s triple bottom line that drives this social progress. This year, we are excited to share the many ways we propel such transformation through a rebranding effort you’ll learn about in this annual report.

Thanks for your support of Goodwill in 2011.

Karla J. GrazierPresident and CEO

Page 3: Discover Goodwill Annual Report 2012

overDiscover

I n t r o d u c I n g . . .

An InnOvATIvE BrAnD AnD A DEEPEr COnnECTIOn TO Our COmmunITy.

If you thought you knew Goodwill, think again. It’s time to Discover Goodwill.

through the community’s support, Goodwill continues to grow and serve people in more ways than ever before. As we expand, we want everyone to discover more about the amazing things Goodwill does every day to benefit the communities we serve. That is why we are changing our name from Goodwill Industries of Colorado Springs to a new name and logo that better represent the continuing evolution of our life-changing organization.

As underserved populations continue to increase and government funded resources continue to shrink, we must reinvent ourselves by developing new ideas, business models and sources of revenue. There is a great opportunity to enhance our current partnerships while we also focus on developing more public-private partnerships.

We are an organization that offers innovative programs and provides a new level of community resources. These resources not only serve the community, but also thrive on community interaction, support and partnerships—as such, the next evolution of Goodwill has emerged.

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Page 4: Discover Goodwill Annual Report 2012

A long-time Goodwill employee, michael started a new chapter when he was employed

at Goodwill’s Fresh Start Commercial Laundry in 2002. A short time later, michael’s level

of confidence and determination shifted into high gear and, in 2011, his demonstrated

supervision skills served him well in his role as lead of sorting operations—overseeing

quality control for Fresh Start’s fast-paced, high-volume environment.

Affectionately known as “Big mike” by his co-workers, michael is a leader and constant

inspiration to everyone around him. On rare occasions when he is persuaded to break

from work, michael enjoys singing at his church, traveling with his wife and assembling

model cars. As the sole income earner in his home, michael not only has found the road to

independence, he is on the expressway to a happy and fulfilled life.

Fifty-seven-year-old michael Engelhardt

has always been a dedicated, resourceful worker—dating back to his younger years when he hand-washed vehicles at an auto dealership for 25 cents per car. But a serious motorcycle accident in the prime of his life significantly hindered his physical mobility and future career prospects, causing michael to question whether he would ever find the road to independence.

2

COmmunITy EmPLOyEE OF THE yEAr

2011

michael Engelhardt

Page 5: Discover Goodwill Annual Report 2012

3

maria Swartz was quite content early in her married life. But

the stay-at-home mom’s world turned upside down after her marriage abruptly ended and maria was confronted with a new reality as a single mother raising two daughters and lacking the education or work experience to secure more than part-time, minimum-wage jobs. Her increasing inability to meet monthly obligations and provide for her children made maria uneasy about the future.

Fortunately, maria’s life took a significant and unexpected turn for the better after she

enrolled in Goodwill’s Certified nursing Assistant (CnA) program in 2011. Within

a few months, maria received her CnA certification and was hired at the namaste

Alzheimer Center, where she now shares her compassionate and caring spirit with

residents in their greatest time of need.

maria’s new found independence has taught her daughters that faith, hard work

and determination can overcome any obstacle. Her girls have taken this message to

heart—including 15-year-old Korissa, who beamed with pride watching her mother

graduate from Goodwill’s CnA program and declared that she, too, was going to

become a nurse or doctor one day. Approaching each day with great resolve and

a radiant smile that matches her warm personality, maria can now provide for her

family and delights in spreading joy and encouragement to residents each day.

InDEPEnDEnCE AWArD WInnEr

2011

maria Swartz

Page 6: Discover Goodwill Annual Report 2012

John Schwarz whole-heartedly believes in

the motto “treat others as you would like to be treated,” and he applies it in all areas of his life. Served by Goodwill since 2004, John is an assembler in the Work Skills Development Program. During 2011, John’s increased attention to detail and demonstrated leadership qualities earned him the added responsibility of supervising the work of his colleagues.

Along with the life-transforming skills and incredible confidence he has gained since

joining Goodwill, John is very thankful for a family that has been a constant source

of encouragement—both personally and professionally.

John likes to stay active at home as well as on the job, with a regular exercise

routine that includes swimming, walking on the track and shooting hoops in the gym.

A life-long Denver Bronco fan, John enjoys cheering on the orange and blue from his

front-row seat in the living room. He also exercises his creativity and eye for detail

building elaborate structures from his vast LEGO® collection.

Whether collating envelopes at work, playing basketball at the ymCA or

constructing miniature LEGO homes, John makes the most of each day and brings

out the best in those around him.

4

ACHIEvEr OF THE yEAr

2011

John Schwarz

Page 7: Discover Goodwill Annual Report 2012

Following the painful ending of a 14-year marriage, Dianna was left alone with five

children, ranging in age from two to 12, with no formal job skills and limited financial

support. But her resourceful and entrepreneurial instincts soon took hold and, with the

assistance of Goodwill’s Child Care Licensing program, Dianna opened her own child care

business. Twelve years later, Dianna put her business savvy and strong relational skills to

work for Goodwill as an advisor in the milestones Case management Program.

Dianna firmly believes there is a path of success for each and every individual Goodwill

serves, and she delights in helping her clients overcome their apprehension and reach

their full potential. Dianna’s determination and compassion for those she serves personifies

the vision of Goodwill founder Dr. Edgar J. Helms and also makes her a natural fit for this

prestigious award honoring his legacy.

Watching Dianna Hunt interact with

job seekers at Goodwill’s milestones Business Center, one thing is immediately apparent—she’s a natural in her role providing counseling and encouragement to individuals facing economic and vocational challenges. In fact, Dianna once walked in their shoes, and she never forgets the compassionate care she received more than two decades ago when she first entered Goodwill’s doors seeking assistance.

5

HELmS LEGACy AWArD WInnEr

2011

Dianna Hunt

Page 8: Discover Goodwill Annual Report 2012

52,470

IndIvIduals who receIved GoodwIll servIces

$

$1,873,000 through commercial and government contracts

148 Individuals with disabilities worked

178,231 hours earning

17,457 Families who improved their household functioning and moved toward self-sufficiency

$57,200,000 Projected annual earnInGs oF IndIvIduals who Found emPloyment

17,199 Individuals who received training and career services

number of services provided in the community

459,719

1,051 GoodwIll emPloyees

38 Counties served in Colorado

468adults needing assistance with daily living who maintained their personal independence and living choice.

6

2011 HiGHliGHTs

Page 9: Discover Goodwill Annual Report 2012

1,221,774 Customer visits

volunteers who gave 32,850 hours of their time

1,834

DisCover soCial resPonsib i l i Ty

PeoPle who found jobs wIth communIty emPloyers

4,740

7

These accomplishments are collective achievements thanks to the support of our partnering agencies, community businesses, volunteers, shoppers and donors, and our dedicated staff and board members.

$110,728 emergency clothing vouchers provided

to 6,457 individuals in need

534 tons oF comPuters recycled

Pounds of donations diverted from landfills

30,035,714

484,447 donor vIsIts

$184,000,000 Goodwill’s economic impact of salaries earned by people who found jobs in the community

Page 10: Discover Goodwill Annual Report 2012

2011 HiGHliGHTs

Pueblo reTail CenTer With great excitement and collaboration, Goodwill began the expansion of our retail services in Pueblo. A 30,000 sq. ft. retail and donation center, located at 3610 Dillon Drive, is slated to open in may 2012 and represents Goodwill’s ninth retail center offering great deals on gently used goods. We are delighted to begin working with Pueblo’s community leaders and fellow nonprofits to determine what resources can best serve the people of Pueblo.

PossibiliTies Goodwill continued laying the groundwork for

our newest program “Possibilities”-- a first-of-its-kind program creating everyday living experiences to teach

individuals with intellectual and physical challenges important life skills. using a real community of businesses built inside our new campus, this innovative approach to programming

encourages safe and unlimited learning through education, recreation and engagement.

CaPiTal CaMPaiGn Goodwill successfully kicked off the “Paths to Independence”

Capital Campaign to raise $10 million to fund the purchase of our new campus, Possibilities and a tunnel washer for

the commercial laundry. With generous gifts from Goodwill’s supporters, nearly $9.3 million was raised in 2011 alone! Of that, $5.35 million was gifted by El Pomar Foundation through the purchase and future donation of Goodwill’s new campus and

$1 million was given by the Daniels Fund to help launch Possibilities.

Cna ProGraM Goodwill initiated our Certified nursing

Assistant (CnA) training program for job seekers moving from welfare to work. Goodwill began

the program knowing CnAs are in demand and the profession offers jobs seekers flexible schedules, a good wage and great benefits. In the program’s first six months, 22 CnA candidates enrolled and 15 individuals became certified. Goodwill continues to place these new CnAs in jobs with local health care providers – partnerships that bring to life Goodwill’s many sustainable business models.

8

GooDwill CaMPus Goodwill acquired our new campus at 1460 Garden of the Gods road through El Pomar

Foundation’s generously purchasing the building, leasing it to Goodwill and then donating the building to Goodwill at the end of the lease term. By consolidating administration and

select programs, Goodwill is able to better serve clients by broadening our reach and embracing the opportunities of tomorrow.

Page 11: Discover Goodwill Annual Report 2012

wHaT THe CoMMuniTy GaveBusiness Contract Work 19%

rehabilitation Service Fees 23%

Other Public Support 9%

Sales of DonatedGoods 38%

Programs and Services 89%

General andAdministrative 10%

Fundraising 1%

wHaT GooDwill Gave baCk

Collecting, Processing & Selling Donated Goods $14,111,000 Providing rehabilitation Services 10,528,000 Performing Contract Work 8,814,000 Creation of Possibilities Program 3,150,000 Consolidation of Leased/Owned Premises 5,350,000 Administrative Support for Programs & Occupancy 4,466,000 Fundraising 492,000 Increase to Working Capital 1,912,000

ToTal $48,823,000

Sales of Donated Goods $18,420,000 El Pomar Gift 5,350,000 Other Public Support 4,443,000 rehabilitation Service Fees 11,223,000 Business Contract Work 9,313,000 Other 74,000

ToTal $48,823,000

El Pomar Gift 11%

Goodwill board of Directors

Peggy Gardner, Chair, Holland & Hart LLP

Steve Condon, 1st Vice Chair, CB&T Wealth Management LLC

Judith rae mackey, 2nd Vice Chair, Benefit Services Group

michael C. Pennica, Treasurer, Pennica Financial Group, Inc.

Chris Odell, Secretary, Civic Leader

Karla Grazier, President/CEO, Discover Goodwill of Southern & Western Colorado

Ed Anderson, LTG Gen., US Army Retired

John Armstrong, Jr., Civic Leader

Dale Beede, Coldwell Banker Commercial

matthew Craddock, Craddock Commercial Real Estate LLC

John Foss, Foss Consulting, Inc.

Jennifer George, Civic Leader

Kristin Guggenhime-Wellens, Civic Leader

Deborah Hendrix, Alpine Technology Corporation

Amy K. Hill, Consultant

William (Bill) K. Hurt, ERA Shields Real Estate

Kent Ingram, First United Methodist Church

David Lord, Griffis Group of Companies

Peter maiurro, El Pomar Foundation

Bonnie martinez, Civic Leader

Charles (Chuck) J. murphy, Murphy Constructors, Inc.

Wynne Palermo, WYNNE Realty, Ltd.

Greg Papineau, Biggs Kofford, P.C.

Phil Price, Ramsay, Stattman, Vela & Price

venkateshwar (venkat) reddy, UCCS, College of Business and Administration

John register, United States Olympic Committee

Todd reynolds, Hammes Company

Lisa rutherford, American National Bank

Alan B. Steiner, Colorado Springs Technology Incubator

michael Suggs, NAI Highland, LLC

malham m. Wakin, Brig. Gen. USAF Retired, Professor Emeritus, USAF Academy

Kate Wilder, Penrose-St. Francis Healthcare System

Barbara J. Winter, Ent Federal Credit Union

Foundation board of Directors

Phil De vries, Chairman, BBVA Compass Bank

Kyle Hybl, Vice Chair, El Pomar Foundation

Susan Jenkins, Secretary, Nor’wood Development Group

michael C. Pennica, Treasurer, Pennica Financial Group, Inc.

Gayle Beshears, Civic Leader

Peggy Carmack, Civic Leader

Lynn P. Cool, Past Board Chair, The Cool Company

miles Dewhirst, Dewhirst & Dolven, LLC

Steve Engel, Griffis/Blessing, Inc.

Jon medved, Cutlass Communications

virginia S. morgan, The Morgan Law Group

Sue B. mulvihill, Civic Leader

Christy Walsh, Civic Leader

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Page 12: Discover Goodwill Annual Report 2012

10

Affiliated Computer SystemsArC Thrift Stores of ColoradoBOCESBurger KingCentura HealthCity of Colorado Springs municipal AirportColor Star GrowersColorado CollegeColorado Department of TransportationColorado Springs School District 11Craddock Columbine realtyCrowne Plaza Hotel Colorado SpringsEl Paso County Department of Human ServicesFirstsource Solutions uSA, Inc.Graven Austin & DrakeHome DepotKing SoopersLittle Caesarsmarshall’s Department StoremcDonald’s of Colorado SpringsOn-the-Go-Cellular & AAA used Phones

Pikes Peak national BankPizza HutPopeye’sProgressivericks Garden Centerross Dress for LessrylaSalvation Army, TheSpecialty Cleaning Services, Inc. Stellar restaurant SolutionsSubwayThe Colorado Springs SchoolTime Warner CableTire Distribution SystemsTaco Belluniversity of Colorado at Colorado Springsvillage InnWalmartWells FargoWendy’sWestone Laboratories

Most businesses listed above have hired five or more Goodwill clients.

Career DeveloPMenT CenTer suPPorTers

4th Judicial DistrictAmerican CharitiesAspenPointeArc Thrift Stores of ColoradoBetter Business Bureau of Southern ColoradoCASA of the Pikes Peak regionCentura HealthChild Care ConnectionsColorado Department of CorrectionsColorado Division of vocational rehabilitationColorado Federation of republican Women – 5th DistrictCOmCOr, Inc.Crossfire ministriesDream Power Animal rescueDress for Success Colorado SpringsFront range nursingGEO FoundationGod’s PantryHealing Center, TheHigh Plains Helping HandsKids CornerLeadership Pikes PeakLighthouse mobile ministriesministerios Gloria de Sionnational mill Dog rescuePartners in HousingPikes Peak Community FoundationPikes Peak Workforce Centerronald mcDonald House Charities of Southern ColoradoSachs FoundationSalvation Army, TheStratmoor Hills Fire DepartmentTESSAurban League Pikes Peak regionurban Peak

GooDwill eMPloyers

Page 13: Discover Goodwill Annual Report 2012

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AArPAmerican Heart AssociationAssurantBeth-El School of nursing - Pikes Peak Community CollegeBridge to Awareness Counseling CenterCenter for non-Profit Excellence, TheCollege AmericaColorado Asset Building CoalitionColorado CollegeColorado Institute of massage TherapyColorado QuitLineColorado Springs Fire DepartmentColorado Springs Police DepartmentColorado Springs School District 12/Cheyenne mountain High SchoolColorado Springs School District 2/new Horizons High SchoolColorado Springs School District 11/Palmer High School

Colorado Springs School District 20/Pine Creek High SchoolColorado Springs School District 49/Sand Creek High SchoolColorado Springs School, TheColorado Springs utilities Focus FundCommunity Church of the rockiesEl Paso County Public Health Women’s Health ClinicEl Paso County Sheriff’s OfficeFitness 19Ford motor CreditFort CarsonFrontier Asset Building CoalitionGold’s GymHumane Society of the Pikes Peak regionInternal revenue ServiceIsland Heart DancersLutheran youth Programnatural Grocers by vitamin CottagePacific PridePeak vista Community Health Centers

Peterson Air Force Peyton School District 23Pikes Peak Community CollegePikes Peak Workforce CenterSubwaySuperior CleanersTCF BankT.rowePriceTherapeutic recreation Programunited Healthcare urgent Care Centersunited States Air Force Academyuniversity of Colorado at Colorado Springsuniversity of Southern ColoradoWalmartWeight WatchersWidefield School District 3Woodland Park Community ChurchymCA of the Pikes Peak regionyouthtrack visions

CoMMuniTy ParTiCiPaTion volunTeer siTesCare and Share Food Bank for Southern ColoradoCity of Colorado SpringsCottonwood Center for the ArtsLiving Faith Food PantryLook What the Cat Brought InOld Colorado City Associates LLCOld Colorado City History Center museumPikes Peak united methodist

Church Clothes Closetvenetucci Farm

CoMMuniTy volunTeers

Page 14: Discover Goodwill Annual Report 2012

The Foundation’s Guiding Light Award is given at Goodwill’s Annual Dinner in recognition of leadership, stewardship and philanthropic commitment to Goodwill. Congratulations to this year’s Guiding Light award recipient, Jon medved.

From 1985 to 2011, Jon was a member of Goodwill’s boards serving as chairman of both the Goodwill Board and Foundation Board. In addition, Jon holds the unique distinction of having served on three committees that helped

select Goodwill presidents Pete Hoke, Bob Baker and Karla Grazier.

Jon’s leadership continues as co-chair of Goodwill’s $10 million “Paths to Independence” Capital Campaign. In addition to their annual and capital support, Jon and his wife Becky are members of The Good Will Society because they included Goodwill as a beneficiary in their estate.

Jon is joined by the following past guiding Light Award recipients:

• 2011 Lynn Cool• 2010 Elizabeth and Jim Spittler• 2009 Marta Erhard and

Tom DeCotiis• 2008 El Pomar Foundation• 2007 Susan and Steve Suggs• 2006 John Armstrong• 2005 Ed Rudolph• 2004 Susie and David Jenkins• 2003 Mary Flemke• 2002 Ann and Jack Brown• 2001 Ed Osborne

GooDwill ClienTs beneFiTeD FroM your ConTribuTions in 2011

GooDwill FounDaTion

The increasing demand for health care workers combined with high unemployment in Colorado Springs, led Goodwill to the creation of our innovative Certified nursing Assistant (CnA) training program. As part of Goodwill’s welfare-to-work program, and in partnership with Front range nursing, qualifying job seekers are recruited, trained and certified as CnAs and then placed in jobs with local health care providers. Grants and scholarships enabled Goodwill to provide training free-of-charge to students otherwise unable to afford the program.

The “Paths to Independence” Capital Campaign launched in spring 2011 with the “quiet phase” of our $10 million campaign dedicated to our groundbreaking Possibilities program, new campus and commercial laundry. Thousands of individuals with disabilities, their families and the community at large will benefit from the educational and employment opportunities resulting from the success of this campaign.

Generous support from Goodwill’s boards and employees, El Pomar Foundation, the Daniels Fund, Chapman Foundations and numerous other foundations, individuals and businesses raised $9.3 million. With just over $700,000 left to raise, Goodwill invites our donors and the community to invest in this important campaign. 12

Goodwill’s Life at the Bluffs adult day program (soon to be called voyages) serves seniors and veterans who need significant attention during the day due to medical conditions such as early Alzheimer’s disease, dementia, Parkinson’s, head injuries, diabetes, cancer and other medical ailments. The program provides social interaction, stimulating activities and community outings for seniors.

The majority of seniors are on medicaid. Contributions helped offset the cost of this program and offered complimentary “nights out” to allow caregivers much needed respite.

Page 15: Discover Goodwill Annual Report 2012

Foundation2011

Page 16: Discover Goodwill Annual Report 2012

The Good Will Society was formed in 2004 to recognize and thank

individuals who invest in our future by including Discover Goodwill Foundation

as a beneficiary in their estate. members have notified us during their lifetime

of their gift to Goodwill through their will, trust or other planned gift.

GivinG FuTure GeneraTions a HanD-uP, noT a HanD ouT

Anonymous (10)

Karen and John

Armstrong*

Carol and Bob Baker*

Kathy and Tom Bates*

Leslie and Brad Bent*

Jeanne Conder*

Lynn and rob Cool

Jenny and matt Craddock

mary Eitel*

marta Erhard and

Tom DeCotiis

George Fellows*

mary Flemke*

ruth and William Gendron

Karla Grazier and

Ward Berlin*

Adrian Hall

Florence and Safford

Hermann

mary Ellen mcnally*

Becky and Jon medved*

Sue mulvihill

Kent Olin

mary and Ed Osborne*

Wynne Palermo

Carol and

michael Pennica*

Phil Price

Elizabeth and

Bill Schwarz*

Elizabeth and Jim Spittler*

marjorie Stroh*

Susan and Steve Suggs

Pauleta Terven

*Charter Members

THe GooD will soCieTy MeMbers

in-kinD Donors (valueD aT $1,000+)

Azteca DesignAmerican Lock & KeyBenefit Consulting GroupBroadmoor Hotel, TheTom Bullock with Bulloch & Associates Advertising LLCKyle Campbell with Classic ConsultingDeloitte & ToucheDesign Works

Gazette, TheGE Johnson Construction CompanyGraham AdvertisingKristin Guggenhime-Wellens and Brian WellensHerberger’s/Bon TonHigh rise Coffee roastersDavid and Susan JenkinsTim KneenDave Kottler with APEX Communications IncChuck murphy

nAI Highland CommercialWynne PalermoPikes Peak Workforce CenterPyramid motorsChristy riggs with 308 llcSafewaySherman & Howard, LLCWalmartChristian WilkinsWindstar Studios

Page 17: Discover Goodwill Annual Report 2012

the discover goodwill Foundation is a 501(c)(3) supporting organization that exists to fund goodwill’s programs and services for persons with disadvantages and disabilities. thank you to all those listed below who have contributed to goodwill in 2011. We regret that we cannot list all those who

generously donated clothing, household goods and other items in support of our mission.

Donors $1,000 anD above

Cynthia AbbeyJill Aldertonrobert and mary Alice Allegerrobert AllenTom and Sylvia AllenAnB BankEdward and Ann AndersonDonna and Lonny AndrewsGarland and Sharlene AnnelerAnonymousAnschutz Foundationrosemary and Lloyd ApricioJacqueline G. Archer Charitable TrustArchitivityTina ArgusA.W. and mary ArmourJohn and Karen Armstrongnorton BainBob and Carol Bakermichael and Diane BellBenefit Services GroupGayle BeshearsAlfred metzger and Esther Beynon Eric and Sheri BlakesleyStephen and Jana Bohnenron Bollenberghe and robin HardieChris Bonninrichard BrownJerome v. Bruni FoundationAl and Leigh BuettnerAllison BurnsCaring for Colorado FoundationWayne and Peggy CarmackDavid Carpenter and Barbara WinterThe Carpet Care Craftsman, Inc.ruth Carsonrandle and Lena Gail CaseCentral BancorpCenturyLinkrob ChadickH.A. & mary K. Chapman Charitable TrustChoice ExplorationCloughton Investments, LLPAndrew and mariann CobbTim and mary CobbTom and Katie CobbColomex, Inc.Colorado Industrial recycling

Colorado Springs utilitiesron and Jeanne ConderSteven and Karen CondonDebra Conwayrob and Lynn CoolHoward and Carla CopelandCraddock Commercial real Estate, LLCmatthew and Jennifer CraddockSherwood Crocker Trustruss CrossenJames and Jeannie CullivanDaniels FundKathy DavisPhilip and Anne De vriesThomas DeCotiis and marta Erhardmiles and Lori DewhirstAlberta DrakeEl Pomar FoundationSteve and Cynthia EngelEnt Federal Credit unionEstate of Lucy O. rossEstate of Peter J. King, Jr.Peggy FaillaGeorge FellowsJohn and melissa Fossrichard FrankJack and Indy FrazeeTamara FrenchBen and Keri FunkhouserJerry and Lori FussellTrevor GagneThe Garden City CompanyPeggy GardnerGates Family FoundationGE Johnson ConstructionWilliam GendronJeffrey and Jennifer GeorgeHester & Edwin Giddings FoundationJerry GrageKarla Grazier and Ward Berlin Griffis/Blessingmarvin GrusingJimmy Sue GuggenhimeA.L Hall & J.A. Hall Trustmike and Amanda HamiltonDavid and Jolene HansonScott Hardwigrick HawkSteve and Joy HelbingCharles and Deborah HendrixPeet and Carolyn HeubergerDonald & Phyllis Hibbard TrustJeffrey and Amy Hill

ryer HitchcockLeroy and Colette HoeltingTimothy HoilesBart HoladayHolland & Hart LLPmabel Horrigan FoundationDavid and Carlyn HowellWilliam and Carol HurtKyle and Sally HyblKent and Kris IngramDavid and Susan JenkinsHelen K. and Arthur E. Johnson Foundation, DenverJames and Laura JohnsonJeffrey and maria JohnsonKimberly JonesBill and rockie KephartKarl and Kathleen KlepferFlorence S. Knight TrustDenise Krugmargot LanePhilip and Anita Lanerobert and Kelly LeBrunWilliam Leesvae LefanoGeorge and Jajean LenzGary and Jane LooKatherine Loovincent and Tracey LopezDavid LordKnut and melissa LybyBill and Judith mackeyPeter and Kate maiurroronald and Suzanne maroldThe marson FoundationJohn and Cathleen martaBill and Laura marthJoe and Bonnie martinezPaul martinez and mari Sinton-martinezJessica mayomary Ellen mcnallyJon and Becky medvedmemorial Health SystemAnnissa molandFrank and Lorrie mollimorgan Stanley Smith Barneyrick and virginia morganrick and Diana morganmountain States Employers Council, Inc.mark and marisa mullinsSusan mulvihillCharles and mary Lou murphynAI Highland Commercial GroupDellora A. and Lester J. norris Foundation

robert and Jane norrisJohn and Katherine norsworthynorWood FoundationChris and molly OdellKent OlinOlson Plumbing & Heating Co.John and Laurie OnstottDaniel and Sandra O’rearEd and mary OsborneWynne PalermoGreg and Cindy PapineauPennica Financial Groupmichael and Carol PennicaPenrose-St. Francis Health ServicesPinnacol AssuranceFaye PointBrian and Patrice Polacekmargaret PorterPhilip PriceBruce Purcellramsay, Stattman, vela & Pricered noland Auto GroupJohn and Alice registerShery and Don richervictor and Diane russelavageScott and Lisa rutherfordJames and Denise SandersGeorge and Ardis SawayaDeanna ScottLaura ShawJames and Elizabeth SpittlerDon and mary SpradlinStatler Family FoundationAlan and Barbara SteinerKimberly Sturchmichael and Lindsey SuggsPauleta TervenTexas Petroleum Investment CompanyThe Estate of Kenneth W. HastingsThe Estate of mary m. ShoreThe Kenneth King FoundationThe Lyda Hill FoundationThe morgan Family Foundationmichael and Catherine ThistlewoodSteven TookeWendel and marcy Torresmichael and Kathryn TrappAlexandria Troeshu.S. BankJudy valentinevintage Communities, Inc.malham and Lynn WakinJudith Walker

Buzz and Christy WalshWaste Connections, Inc.maggie WatsonWells Fargo BankJohn and Linda WiepkingJames and Kate Wildermark and Kathy WoodJoseph and Linda WoodfordWynnE realty, Ltd.

Donors $1-999

Candy AlbalosBarbara AlgerSandra AllemangSamuel AllweinBetty Jo AndersonPaul and mary AndersonWilliam AndersonSabrina AndertonAngela Antrimron and Susan ApgarChristie Arambulorobert ArmintorElizabeth Armstrongmelissa ArnoldArt + Farm WineAngel AtkinsonBill AtwellDavid BachScott and Sue BaconBobby and nicole BakerBrian BakerJordan BakerKaren BakerPhyllis BakerAndrew and Eileen Ballasmichael and Angie BarberJames BarcusChristine BarnhamPhyllis BarosDavid and Bonnie BaswellDonald BatesThomas and Kathleen BatesDonald BauderJacqueline Baughmannadine Bay and Gordon vaughanJason Bayetteronald BeatonChristopher BeaverAmy BeckerStanley and Electa BecknerDonald and vadonna BeebeDale and Susan BeedeDoreen BeggsAnna BennettChristiane Bennettmelinda BennettTed and Diane Benninghoff

Page 18: Discover Goodwill Annual Report 2012

Brad and Leslie Bentroland and marilyn Berniermaxine and Wallace BerntsonJeff and marilue BeverlyBH BenefitsLewis and Wilma BiegelsenChristine BigbySusan BishopFred and Laurie BlackmunTanya BlairFrederick and Suzanne BlazerBurdette BlumerElizabeth BockstahlerJohn BoddingtonStephen and Jean BodmanWilliam Bonifasnathan BookoutLarry and nancy BordenTracy Boydrichard and Dorothy BradleySantana and Lafayette BradyEugene and Jeanie BrayLaurann Bridingmarion BrockettAnn BroshJunem BroughtonKaren BrownLucinda BrownJeffrey and Patricia Brucemary margaret BrummelerAndra BruntJanice BrustApril BrutscheAaron BryanShalara Bryanmarilyn BucknerJohn and Barbara BuddBruce and Joan BuellStephen and Donna BufmackDuncan and Judith BurdickJames and Susan BurkeTom BuschDale CampbellKim CampbellJacque Cannrobert and ruthann CarlisleKenneth and Beverly CarlsonBenjamin and Lois CarrDaniel CarrickDanny and Susan Carrollmatthew and marilyn CarrollJack and Glenn CarsonJosie Caruso-ratheBetty Casillas-ArellanoJohn CastoTina CastroConnie CentenioPatricia ChaffinAmanda ChancellorBinky ChandlerGreg and Andi ChernushinCarrie ChesneyChief Petroleum Co.Cecil ChildersChinook Foundationmartin and Beverly Christensenruth Christianrae Christiansen

Leroy and norma Christophermatthew ChristyKaren ClarkPaul and Sherry ClarkinBen ClaytonDon and Patricia CloudElla CochraneKimberly CoffinJoe and Shannon Colemargaret Colenorma Colerichard and Teresa Colematt Coleman and Luisa Graffverne CollierJustus CollinsKaren CollinsColorado Institute of massage Therapyrobert and Caroline Combsrobert and Carol ComesCommunity First FoundationJanet Conoverroberto Contreras-EspinoThelma CookEddy CookeTherese CordovaJoseph and mary Corrigannicole CosgroveJami CowanAbram Craverricardo and Leticia CreelHerman and myrtle CriderJaimy CriswellBobby CrossCarole CrowleyJoseph Cunninghamvictor CunninghamGlenna CurrierDorothy CurtisFloyd CurtisKim Danielsnancy Danielsnettie DanielsJames D’AnnibaleLori DauseJean DavernKonnie DavidsonDaryl and Jeanne DavisAngela Deanraymond and Patricia DeenyTiffany Dehnrichard and renee DemeyGordon and Suzanne DenisonLinda DePlantemark DettyDonald and robin DickensonDeborah DietrichEileen DillinderJack and meredith DillonClaudia DimasLevi DixonJessie DobbsDonna DobeyCarie DoBravaursula DodgeDavid and meredith Donnerrobert and Joan Donnerrobert DonohueJohn Drabing

Aric DuckettDean and nancy DuckwitzClyde Duncanrichard DuncanPaul and Jan DwyerClaudia Dyermargaret DyerLowell and Betty EdwardsTonya EdwardsJane EdwinChristopher EldredgeWanda EliasShari Ellismichael EngelhardtT. richard EnrightKevin EnsmanEOn Today’s Officeneill and Jenny ErdossySetsue EricsonBente Esquibelnancy EstrellaExecutive Women InternationalAnthony and Carlene EyeKelly FainDorothy FandelIsam and Phyllis FarajPatrick and Kris FaricyJoanne FarrySusan FeelyLeland Feitzmatthew FellerJeffrey and Carol FergusonPaul and Jordan FieldsBen and Karol FinchCraig and marilyn FinkLindsay and Joanna Fischerrobert and Carol FisherScott and Jennifer FishermacDonald Flemingrobert FlemingElizabeth Floresmeghan FogartyLee FousheeCourtney FoutchJohn FoutsDeborah FraleyLaurena FrazierKatherine FreyGary and ruth FrithAnn FullerJohn and Peggy FullerBill and Gayla GainesHortensia GamblesHelen GappaAllisha Garciamichael Garnerrobert and Judy GarnerTonda GarringerLeslie GarrisonGaryco Software, IncJohn and Jeanne GauchDonald and Barbara GazibaraDavid and mary GeihslerHenry and Winifred GendreizigEmery GeorgeTom GeorgisGrace GerardGarfield and Angie Gerholdt

Tamara GershteynLyle GillespieJemarcus Gilliamvera GlassWalter and Willia GloverCarole GoldyJames Gomesrobert and Jen GonzalesGoodwill Industries International, Inc.Lawrence and mary GorabJoseph and Diane GordonJohn and Cecile GortCarl and Carol Gouldmargaret GrayDavid and Paulette GreenbergJohn and Diane GriffinLaura GriffinCherry GriffithHelen and Wayne GrotheTom GroundsCarolyn GrundgeigerShelby GrzeskowiakAnthony GuruleLinn and nora GustafsonGloria and ramon GutierrezPeter and Helen HadjisArt and Sally HaganDonald and marion HagoodBrian and Linda HallCharles and rachel Hallmary HallSamuel and mary Alice HallDonald and mary HallerPatricia Hamiltonrose HammanKeith and marilyn HancockJohn and Elizabeth HaneyAmber HanlonAndrew Hanowellrebecca HarleyDeborah HarneyDouglas and Debra HarnlyClinton Harpermichael Harrellmary HarringtonDenise HarrisJean HarrisJim and Gigi Harrisrichard HartDouglas and yvonne HartwellLee HastyBrandy HattenDavid and mary HaukomJose HaydenSylvia HazelettHealth & Welfare Benefit Systems, Inc.Paul HeinichBette HemenwayFrancis and Linda HemingShannon HemingwayElliott HenryKatie HensonFlorence HesseKim Heuslermary HeuslerHerbert HickmanPamela Higginsrochelle Higley

Dona Hildebrandrichard and Sandra Hiltneil and Sally HinchmanCora HoffmanGary and valerie HollenbeckDolores HollerKathleen and Barry HolmesSandra HolmesWilliam and Helen HolmgrenDan and Susan HomecCarol HoumesLamont HowardJames and Elaine HuddlestonDrexel HudginsJames HugginsBeverly HuttonB.J. and Kristel Hyblronald and Pamela IaconisJami IngerlingInnovest Portfolio Solutions LLCnatalie IrreraDavid and Jeannie IvisEdwin and ruth JaloszynskiJennifer Jamesrichard and Elizabeth JamisonOlga JassoKimberly JemisonErin JohnsonGary and mary JohnsonLarry JohnsonLawrence Johnsonmary Sue Johnsonron and Susan JohnsonAngela Jonesrhodelia Jorgensenrandy Julianregina Jungrichard and Sheridan KallettaElias KaneElizabeth KaneCarolyn Keenanmichael and yong Sun KeenanKeene & Sparks LLPKenneth KeeneDon and Beverly Keithrobert and Jeannette KellarCindy and mark KellerLois KellerPaul and Patricia KellyTeresa KendallLouise KerkstraDudley and Carole Kerseymartin and Susan KiernanKimberley KinseyDorothy KippLorence and Patricia KircherShirley and Lorence KircherJackie KirschlingBriton KitchingKeith KlaehnJoel KleinBonnie KnightErica KnoxAnnette KohlmeisterBruce KolbezenDaniel and montse KorleskiBret and marlene KortHoward and Karen Kunstle

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mark KurchinskiJessica KuykendallBarbara LaBardDonald Lampsonmonica Langnessrichard LangstaffIrene LarimerDeirdre LaroucheEleanor and Berkley LarsonDeverand LauryArmand and Betty LavoieEd and Lois LawrenceElizabeth LawsonShelia Le BronStephen and Cheryl LebelKatherine LemonteKrista Leonardvalerie LePageJoseph LeverBarbara LewisWerner LewisLawrence and Patricia LiknessTheodore and Kathleen LindemanWilliam and marilyn LindemanKevin and Diane LindholmLouise LinneyHarold and Edna LittrellP.B. LloydWilliam and Gretchen Lloydrita LobatoTina Lobatorobert and Helen LoewenDonald and marie LoganJack and norma Logievieve Longmichael LoPachinrose Lorignoemi LozanoDeborah LubekPhuong and Kim Lucmichael and Christina LuskJohn LydellCindy LyellJames and Wanda Lynchrichard macLeodThomas maddenWilliam and Irene maddenSteven maffeoHelen magersKrista maloneChez mannruben manuelGary markleStephen and Pamela marshHarry and marianne martinWilliam martinSandi martinezAra masseyFlorentina mataJames mayesmary mayesCheryl mayfieldJack and Deadra mayhewrichard and Patricia mcAteerGarry and Dorothy mcAuliffeJudy mcCombe-Gandolf

Helen mcCullochAlecia mcCutcheonEstrellita mcElheneyCurtis mcGahaJohn and martha mcGallvelma mcGaughCarl mcGeeSharon mcGeeJennifer mcGowanmichael and robin mcGrathTerry and Sharon mcHaleGary mcKeeDavid mcrobbieFred and Judy meierkordLeslye meyerPhilip and virginia michaelsonrobert and Frances mikulichvalerie milesFrank and Jean milhollandAmy millerJo millerPetra milnerSami mohammadCharles molloyviola mondragonEva monnettmiguel montelongoJeff and Cheryl moodyC.J. mooreEunice mooreGene and June mooreJohn mooreWarren and Claudia moorerod and Kathy morganThelma moriciAngus morrisonCheryl mortonCraig moultonvaleria museronald and Barbara musgraveCharles and Barbara myersBrenda namethWilliam and mary nanceThomas and Ann naughtonvirginia and David neelyrichard nehring and Brooke BowerOrpha nelsonrebecca nelsonThomas nelsonLinda nevarezGeorge and Linda nicholosBetty nielsenJosue nieves-BarretoLance nilsonCathy nolanred and Bunny nolandmaurice and Sylvia nolteCaldwell and Bobbie norredDaniel nortonJames and norma nullLidia nunezmaria and Kermit OldendorfDorothy O’LearKim OlgrenLinda OlsenDebra OlsonKenneth and Judith Olsonneiland and Jill Olson

Terry and mary O’rourkeShirley Osmanurbano OviedoHarry Owensrichard OwensJennifer OyloeLorrie PadillaDorothy PapolAngela PattersonKevin Patterson and Katharine Leppardrandy PaughCharles and Elizabeth PaulPatty PaulsonSusan Paulynancy PeakeSara PenickSandy PenningerKent and Christen PetreDicky PettitGabe Phillipsurick PhillipsLane and Lavon PinnowDavid PiperThomas PliszkaFrederick and Joan Porterr. Craig and Betty PostlewaiteGarry and Susan PowellDaniel and vivian PrettiDavid PrudhommeDorothy Pryormary Quanmichael Quinlannorma Lee QuinlanDelbert QuintanarAm Operating Company, Inc.Phillip ramirezSeth rankinmarjorie rappravishing red Hattersvenkateshwar and Lata reddySarah reedJan reinhardtThomas reshaThe resource ExchangeFred and Joan rettingTodd and Gina reynoldsAnthony ricci and Sharon BruninkCharlotte rixonGlenda robertsKathleen rodasCarlos and Shirley rodriguezrebecca rodriguezPaul and mary Lou roeslermary romeroruth roseJohn rowseyEric and Laurie ryanTheresa Salazarmarjorie Sandovalvictor and Osa ScharmJeff Schawemargaret SchibelSteve and Chris SchneiderJames and Barbara SchneiterCris and nancy Schoon

Corinne SchreierStephen and Joyce SchuckJim and Jim Alice ScottWalter and marie Seelyemarjorie SellersJane ShapleighBarbara ShepardStephen ShepardAnthony Sherinrobert and Cathleen ShonkwilerGlenn and Joan ShoptaughDesmond and Inez ShorlandJames and michelle ShumakerSuzanne SindtKennedy SingletonLowell and verna SkaboSusan SleightBob and Pattie SmithDarlene SmithGary SmithGaylord SmithJune SmithKathryn Smithmiriam Smithmoonyean SmithSheryl SmithThomas and Eunice SmithWillie SmithJohn and Celia Snyderrichard and Armelia Snydermarita SobotkaSocial Studies School ServiceTherese SortorPhillip and Lou SosallaJames and Linda SouturasBen and Beth SparksClifford and mary Sparrowrobert and Beverly SpeerGertrud SpenceCatherine SpikaErwin and Joyce SpruthKathleen SraderSt. Francis of Assisi ParishTheresa StaleyBillie Jo StarrBenjamin and Linda SteagalPaulette StedmanCharles and Sharon Steenrobert and Lois StehrCourtney and Florence SterkSusan StevensonStockman Kast ryan & Co.Donald Stohlermarvin and Shirley Straitmarjorie Strohryan and Amanda StyreDonald and Carmen Swiftmargaret Taylornaomi TaylorTech For LessEric and Toni Tengelsenmark and Jennifer ThatcherThe GE Foundationraymond Thomasrobert and Pat TiemensTom and Jane TitusLawrence and Judith TobiasGerald and Cheryl Tolley

John and Jackie TorellPaul TownerLuke and melissa TravinsClara E. Trible TrustAdrian TrujilloKatherine TrustyCourtney TryonDaniel Tryonvincent and Kathy TuckerClover TurkWilliam and Frankie TuttSusan TysonumB Bank of Coloradounited methodist Womenunited Way of Pueblo County, Inc.norman and Karen van DykeEvelyn vancePamela vanLentemario villanuevaJeanne vincentPeter and Kathy vujcichraymond and Cheri Wagnerraymond and Patricia Wahlmilton and Betty WaldronDianne WalkerJoe and Charlotte Wallacerichard and Kimberly Walshmildred WaymireKevin and Jennafer WearyJohn Weaver IIIBarbara WebbDennis and Sandra WeberThomas and nancy WenzlauShylee Wheatleyreed and Elizabeth WhetstoneChristine WhiteTracy WhitmoreDana Whitneymaria WhittenSheila WiebengaBud WilcoxClark and Gail Wilderraymond and Patricia WilderChristian Wilkins and Kevin DietzAnnie Williamsruth WilliamsJames WilsonLorrie WilsonSharon WilsonJames and ruth WingardBarbara WinterTim and marla Wisemanrussell WolfeEstrella yatesOdie and Dorothy youngJames and Ann youngWarren and Elizabeth youngquistDanielle ZaratePhyllis ZellJoel and Janis Zellmer

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S e r v I c e A r e A

Adams

Alamosa

Arapahoe

Archuleta

Baca

Bent

Boulder

ChaffeeCheyenne

Clear Creek

ConejosCostilla

Crowley

Custer

Delta

Dolores

Douglas

Eagle

Elbert

El Paso

Fremont

Garfield

Gilpin

Grand

Gunnison

Hinsdale

Huerfano

Jackson

Jefferson

Kiowa

Kit CarsonLake

La Plata

Larimer

Las Animas

Lincoln

Logan

Mesa

Mineral

Moffat

Montezuma

Montrose

Morgan

Otero

Ouray

Phillips

Pitkin

Prowers

Pueblo

Rio Blanco

Rio Grande

Routt

Saguache

San Juan

San Miguel

Sedgwick

Summit

Teller

Washington

Weld

Yuma

Denver

Grand Junction

Park

reTail CenTers CoMMuniTy ProGraM siTes

Mission sTaTeMenT:Goodwill is dedicated to helping people

reach their highest level of personal and economic independence.

vision sTaTeMenT:We will be satisfied with our work only when every person in our community whom we are privileged to

serve has an opportunity to develop to his or her fullest potential and enjoy a maximum of abundant living.

we value:

• The potential of the individual • Self-worth • Self-sufficiency• Respect and courtesy • Integrity and fairness • Organizational viability

Goodwill proudly demonstrates our commitment to the highest standards of quality, public accountability and transparency through our accreditation with The Commission on Accreditation of rehabilitation Facilities (CArF).

Page 21: Discover Goodwill Annual Report 2012

discover goodwill of Southern and Western colorado1460 garden of the gods roadcolorado Springs, co 80907

(719) 635-4483 discoverMygoodwill.org

DonaTe Allow your gently used items to give someone a new lease on life.

sHoPBenefit your wallet and our community.

volunTeerImprove someone’s life by giving of yourself.

$HireSupport your business and provide someone an opportunity.

GiveWhen you give a gift to Goodwill, your money changes lives.

ConTraCT Let Goodwill fulfill your business needs.

DisCover your GooDwil l ToDay!