directory of adult homeless services · • pps number (e.g. tax certificate, p60, p45, payslip,...

Directory of

Adult Homeless Services

South East Region

South East Region

Published by HSE SouthRef. No. 01-13-0001www.hse.ieTel: 056 7784100

HSERegional Social Inclusion OfficeBrid MoranRegional Homeless Support ServicesHSE SouthSaint Patrick’s CentreKells RoadKilkennyTel: 056 7722170Mob: 087 8549753 Dr. Derval HowleyRegional Coordinator Social InclusionHSE SouthSaint Patrick’s CentreKells RoadKilkennyTel: 056 7722170

Design & Print Modern Printers 056 7721739

Directory of


South East Region

Please note: The information contained in this directory has been supplied by the projects themselves. Whilst every effort has been made to ensure that the details are accurate, the HSE and Local Authorities cannot be held liable for any errors or omissions, or consequences arising from them, nor be held responsible for the service provided by any of the projects/organisations referred to.

1 Directory | Adult Homeless Services | South East Region

1 Foreword ................................................................................................................ 2

2 Introduction ............................................................................................................ 4

3 Homeless Action Teams ........................................................................................ 6

4 General Entitlements ............................................................................................. 8

5 Types of Homeless Specific Services Available in the South East ................ 14

6 Education & Training ........................................................................................... 18

7 Local Authorities .................................................................................................. 24

8 Emergency Accommodation ............................................................................... 30

CarlowEmergencyAccommodationforMen......................................................... 32

KilkennyEmergencyAccommodationforMen...................................................... 35

KilkennyEmergencyAccommodationforWomen................................................. 38

SouthTipperaryEmergencyAccommodationforWomen..................................... 40

WaterfordEmergencyAccommodationforMen.................................................... 44

WaterfordEmergencyAccommodationforFamilies.............................................. 47

WaterfordEmergencyAccommodationforWomen............................................... 49

WexfordEmergencyAccommodationforMen....................................................... 52

WexfordEmergencyAccommodationforWomen................................................. 54

9 Transitional Accommodation .............................................................................. 57

KilkennyTransitionalAccommodationforMen...................................................... 58

WaterfordTransitionalAccommodationforWomen.............................................. 60

WaterfordTransitionalAccommodation–FamiliesandSingleMen...................... 63

WaterfordTransitionalAccommodationforMen-SubstanceMisuseStepDown.. 66

10 Long Term Accommodation ............................................................................... 68

KilkennyLongTermAccommodation.................................................................... 69

WaterfordLongTermSupportedAccommodation................................................. 71

WaterfordandSouthTipperaryLongTermSupportedAccommodation............... 75

11 Tenancy Sustainment Services .......................................................................... 77

CarlowTenancySustainmentService................................................................... 78

TenancySustainmentService(TSS)-WaterfordKilkenny&Wexford................. 80

TenancySustainmentService–WaterfordCounty............................................... 82

TenancySupport&SustainmentService-SESimonCommunity-SouthTipp... 84

12 Overview of Substance Misuse Services .......................................................... 91

13 Homeless Specialist Mental Health Services .................................................... 97

ContentsPAgE

Directory | Adult Homeless Services | South East Region 2

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1foreword


1 forewordWearedelightedtopresentthisfirsteditionofadirectoryofservicesforpeoplewhoareexperiencinghomelessnessintheSouthEastregion.TheSouthEastcoversthecountiesofWexford,Waterford,Carlow,KilkennyandSouthTipperary.

ThisDirectoryarosefromtheTrainingandDevelopment&theManagementWorkinggroupoftheSouthEastHomelessForum.

Itprovidesacomprehensivelistingofallspecialisthomelessservices,foradults,familiesandyoungpeopleintheSouthEast,aswellasprovidingsome information on relevant mainstream and general services, whichprovidesupporttopeoplewhoareexperiencinghomelessness.

The Directory provides up to date information on the range of servicesavailableincludingdetailsonaccesscriteria,referralprocedures,staffingandsupportservicesoffered.Italsoprovidesotherinformationontherightsandentitlementofpeoplewhoareexperiencinghomelessness includingincomemaintenance,accommodationandotherservices.

TheHomelessDirectorywasdevelopedtobeofassistancetoanypersonworking with people who are experiencing homelessness or at risk ofhomelessnessintheSouthEastarea.Wehopeeveryonewillfinditofuseandrelevant.

Wewouldwelcomeinformationonanyservicesomitted,andalsoanynewserviceswhichareplannedforthefutureaswewillbeupdatingandaddingtothecontentoftheDirectory.

WewouldliketoparticularlythankBridMoran,HSEHomelessServicesforherhardworkanddedicationincompilingtheDirectory.ThanksarealsoduetothesixHomelessActionTeamswithintheregionthatfeedintotheDirectory.

Dr.DervalHowley Mr.JoeSullivanRegional Coordinator A/Director of Housing &Social Inclusion Community Services & Chair of HSE South South East Regional Homeless Management Group


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2introduction


2 introductionInIreland,peopleareconsideredhomelessiftheyare:

• sleepingrough

• stayinginemergencyhostelsorrefuges

• stayinginbedandbreakfastaccommodationonatemporarybasisbecausetheyhavenowhereelsetogo

• stayingtemporarilywithfriendsorfamilybecausetheyhavenowhereelsetogo

• stayinginsquats(occupyingabuildingillegally)

Theterm‘out-of-home’isoftenusedtorefertopeoplewhohavenowheretheycanlive.Thetermrecognisesthatsomeonemayhaveahomethattheycannotreturnto(forwhateverreason)andalsothathomelessnessisnotapermanentstate.Homelessnesscanhappentoanyoneanditcanaffectpeopleofanyageorbackground.

LegislationonhomelessnessinIrelandincludestheHealthAct1953,theHousingAct1988andtheChildCareAct1991.TheHousingAct,1988,providedthefirstlegaldefinitionofhomelessnessinIreland.

Section2oftheHousingAct1988statesthatapersonshouldbeconsideredtobehomelessif:

a) thereisnoaccommodationavailablewhich,intheopinionoftheauthority,he,togetherwithanyotherpersonwhonormallyresideswithhimorwhomightreasonablybeexpectedtoresidewithhim,canreasonablyoccupyorremaininoccupationof,or

b) he is livingahospital,countyhome,nightshelterorothersuchinstitution,andissolivingbecausehehasnoaccommodationofthekindreferredtoinparagraph(a),or

c) and he is, in the opinion of the authority, unable to provideaccommodationfromhisownresources.

The two leadagencieswith responsibility forsupporting individualsandfamiliesexperiencinghomelessnessaretheLocalAuthorityandtheHealthServiceExecutive.IntheSouthEast,thestatutoryagenciesfundarangeofvoluntarybodies.TheseservicessupporttheHSEandtheLocalAuthoritytoprovidesupport topreventhomelessness in thefirst instanceand tosupportpeoplewhoareexperiencinghomeless toaccesshousingandappropriatehealthandothersupportstoensurethattheycanmoveoutofhomelessness.


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3Homeless Action teams South East


3 Homeless Action teams South East

The2006MurtaghreportrecommendedtheestablishmentofaRegionalHomelessActionTeamwhichwouldco-ordinatethecohesivedevelopmentof localHomelessActionTeamswhileensuring theflexibility toaddressdifferencesinlocalneeds.

EachHomelessActionTeammeetstoco-ordinateaninteragencyresponseto the support needs and case management of homeless people andindividualsatriskofbecominghomeless.

The role of the Homeless Action Team as identified in the Murtagh report (2006) is to:

• carry out initial assessment of people who present experiencinghomelessness

• prepareandapprovecareandsupportplans

• resettlepeopleexperiencinghomelessnessintonewpermanentandemergencyaccommodation

• regularlyreviewtheimplementationandefficiencyofplans

• develop and implement local preventative strategies with otheragenciessuchashospitals,probationservice,gardaiandvoluntaryagencies

HomelessActionTeamsareactiveineachofthesixLocalAuthorityareasintheSouthEastregion.Themembershipoftheteamsinvolvesthestatutoryagencieswith responsibility for theprovisionof fundingandservices forpeopleexperiencinghomelessness.

HomelessActionTeammembershipincludestheLocalAuthorityHousingpersonnel,HealthServiceExecutive;MentalHealthandSubstanceMisusepersonnel,DepartmentofSocialProtection/CommunityWelfareServicepersonnelandVoluntaryServiceProvidersintheSouthEastregion.


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4General Entitlements


4 General EntitlementsPeoplewhoareexperiencinghomelessnessareentitledtoaccessthesamerangeofpublicservicesnecessarytomeettheirneedsastherestofthepopulation,dependingon theirfinancialandsupportneeds.However, itcanbedifficultforpeoplewhoareexperiencinghomelessnessandwithoutstableaccommodation toaccessmainstreamservices,wherespecialisthealth,educationandwelfareservicesexistwithintheSouthEast,theyarecontainedinthisDirectory.

Health Care

Peoplewhoareexperiencinghomelessnessareentitledtoreceiveamedicalcard.ThisisacardissuedbytheHSEwhichprovidesforfreeaccesstomedicalcareandtreatment.

How to Apply:

Online: Youcanapplyonlineforamedicalcardonmedicalcard.ie.This is thequickestmethodofobtaining thecard.Thecompletedformwillbereturnedtoyou.

Download Form: Alternatively,youcandownloadamedicalcardapplicationform:

Form MC1(pdf)forpeopleunder70yearsofage.

Form MC1a(pdf)forthoseagedover70yearsofage.

InbothcasesyoucompletetheformandbringittothegPyouhavechosenfromthelistofparticipatingdoctors.

Thecriteriawhenapplyingforamedicalcardforthoseagedover70yearshaschangedrecently,formoreinformationLo-call1890252919orvisitwww.hse.ie

ThegPyouselectmustgenerallyhavehis/herpracticewithin8milesofwhereyoulive.ThegPmustagreetoacceptyouasapatient.

ReadmoreaboutgPservicesforMedicalCardholdersontheHSEwebsiteatwww.hse.ieoronLo-call1890252919.

ThissectionisbasedontheupdatingoftheinformationintheHomelessAgency’s2007/2008generalEntitlementSectionandfrominformationcontainedontheCitizensInformationWebsite.InformationcorrectattimeofprintOctober2013.


IfthegPacceptsyouasapatient,he/shesignstheform.

YoushouldreturntheformtotheHSECentralMedicalCardOffice,alongwithdocumentaryevidenceoftheinformationthatyouhaveprovided:

• PPSNumber(e.g.taxcertificate,P60,P45,payslip,socialwelfarebook)

• Totalhouseholdincome(e.g.payslip,socialwelfarebook,noticeoftaxassessment)

• Outgoings(e.g.rentbook,mortgageorbankstatement,maintenancepayments,receiptsforchildcarecosts)

• StartdateandexpectedcompletiondateforBacktoEducationandBacktoWorkSchemes

• ForpeopleclaimingamedicalcardunderEUregulations,therelevantEformfromtheotherEUState

• Traveltoworkcosts(e.g.copyofVehicleRegistrationCertificateifclaimingtraveltoworkbycar)

YoucanalsogettheapplicationformandalistofparticipatinggPsfromyourlocalhealthcentreorLocalHealthOfficeforyourarea.

You can track the progress of your medical card application at www.medicalcard.ie.

The HSE has a guide to Medical Cards, dealing with frequently askedquestions.IfyouhaveanyquestionsbeforeyousendyourapplicationyoucantelephoneLo-call1890252919orcontactyourLocalHealthOffice.

Staffwithinhomelessservicescansupportyoutoapplyforamedicalcard.


Local Health Office

Carlow Kilkenny

CommunityServices CommunityServices

AthyRoad Jamesgreen

Carlow Kilkenny

Tel:0599136526 Tel:0567784600

South Tipperary Wexford


WesternRoad grogan’sRoad

Clonmel WexfordTown

Co.Tipperary Co.Wexford

Tel:0526177000 Tel:0539123522

Waterford Waterford


CorkRoad CommunityHospital

WaterfordCity Dungarvan

Co.Waterford Co.Waterford

Tel:051842800 Tel:05820900


Housing

Local authorities have responsibility for meeting the housing needs ofpeople who are experiencing homelessness and who cannot providehousingfromtheirownresources.Under theHousingAct1988,peoplewhoareexperiencinghomelessnessaregivenoverallpriorityforhousing.

PeoplewhoareexperiencinghomelessnessmayalsobehousedinLocalAuthorityHousing itself,byvoluntaryhousingassociationsor inprivaterentedaccommodationiftheyareregisteredonalocalauthorityhousinglist.Detailsoflocalauthorityhousingdepartmentsareprovidedinthenextsection.

RentsintheprivatesectorcanbehighbutassistanceisavailablethroughtheSupplementaryWelfareAllowanceScheme.AssistancewithrentaldepositsmayalsobeavailablethroughSupplementaryWelfareAllowance,althoughthis isdiscretionary.Thisscheme isadministeredby theDepartmentofSocialProtection.

The Rental Accommodation Scheme (RAS) is a government initiativeintroducedtoprovidegoodqualitypermanenthousingforrentsupplementrecipients.Inbrief,underthisschemelocalauthoritiessourceaccommodationfromtheprivaterentalmarketorthroughothersocialhousingschemes.Along-termcontractisagreedwiththepropertyowner,tenantsareplacedintheaccommodationbythelocalauthorityandthetenantspaytheirrenttotheauthorityundertheDifferentialRentsScheme.Wherepeoplewhoareexperiencinghomelessnessarehousedunderthisscheme,theywillhaveaccesstoappropriatetenancysustainmentsupports.

ApersonwillqualifyfortheRASschemeiftheyareassessedbythelocalauthoritytohavealong-termhousingneedandalsoiftheyreceivearentsupplementundertheSupplementaryWelfareAllowanceScheme.

Social Welfare

People who are experiencing homelessness and their dependents areentitledtosubmitaclaimforwhateversocialwelfarepaymentisappropriateto their circumstances e.g. Jobseekers Benefit, Jobseekers Allowance,DisabilityAllowanceandOneParentFamilyPayment.Proofofaddressis


oneoftheconditionsnecessarytoqualifyforanyoftheabovementionedDept.ofSocialProtectionpayments.

WhilstthepersoniswaitingontheDept.ofSocialProtection’sdecisionontheirclaim,theyareentitledtomakeanapplicationforbasicSupplementaryWelfareAllowanceattheirLocalCommunityWelfareServiceoffice.HavingafixedaddressisnotnecessarilyaprerequisitetoqualifyforSupplementaryWelfareAllowance.

InformationonsocialwelfareentitlementsandschemesareavailablefromDept. of Social Protection offices, Community Welfare offices, CitizensInformationCentres(CICs)andotherinformationcentres.ThereisalsotheDept.ofSocialProtection’swebsiteonwww.welfare.iewhichhasinformationonallDept.ofSocialProtection’sschemesincludingSupplementaryWelfareAllowance.

A full listofsocialwelfareoffices isavailable in thegreenpagesof thetelephonedirectoryundertheDepartmentofSocialProtection.Theselocalofficesassessan individual’s situationandwhetheraclaimantqualifiesforpaymentsforJobseekersAllowance,JobseekersBenefit,OneParentFamilypaymentandbacktoworkallowanceetc.

Dept. of Social Protection Local Office contacts

Carlow KilkennyKennedyAvenue governmentBuildingsCarlow HebronRoadTel:0599170170 Kilkenny Tel:0567715100

South Tipperary WaterfordHarbourHouse CorkRoadNewQuay WaterfordClonmel Tel:051356000Co.TipperaryTel:0526170220 Wexford AnneStreet Wexford Tel:0539165400


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5types of Homeless Specific

Services Available in the

South East


5 types of Homeless Specific Services Available in the South East

A range of services are provided by voluntary and statutory agencies,including advice and information, street outreach, accommodation,settlement, education and training and healthcare. Homeless servicesprovidespecificsupportforpeoplewhoareexperiencinghomelessness,accordingtotheirparticularneedsorage.

Temporary or Emergency Accommodation

A person who is experiencing homelessness is entitled to shelter andassistanceundertheHousingAct1988andtheHealthAct1953.IntheSouthEast,temporaryoremergencyaccommodationisusuallyprovidedbythevoluntarybodies.Inthemain,emergencyaccommodationisaccessiblethroughpresentationatthehousingdepartmentoftheLocalAuthority.AshortassessmentisundertakenandareferralmadetotheHomelessActionTeam(HAT).

Wherehomelessnessoccursoutoftheusualhoursofpublicservices,theindividualshouldbereferredorshouldself-referdirectlytothehomelessservice. Thehomelessserviceand the individualshould linkbackwiththehousingsectionof the relevant localauthoritywhowillcarryoutanassessmentoftheindividual/familypresentingtotheirservicetodetermineiftheyqualifyashomelessasdefinedundertheHousingAct1988.

Transitional Housing

Apersonwhoisstayinginemergencyaccommodationcanmovedirectlyfromemergencyaccommodation into long-termhousing.Otherpeople/familiesmayneedmoretimeandsupporttoprepareforindependentliving.

Transitional housing provides a person with an opportunity to havestable,mediumtermaccommodation,withsupporttohelpthemestablishthemselves in a home and provides them with support to address anyissues,whichmightmakelong-termhousingunsustainable.


Thelengthof timeapersonstays intransitionalaccommodationistimelimited.Itaveragesfrom6monthsto2years.

Rentalassistancemaybeavailabletopeopleintransitionalhousingandhelpforapplyingforthisisavailableineachproject.

Long Term Supported Housing

Long-termsupportedhousingisprovidedforthosewhohavedifficultyinlivingindependentlyandforpeoplewhoneedsomelevelofsupportonanon-goingbasis.Thereisnospecifictimelimitonhowlongapersoncanstayinsupportedhousing.Thetypeandlevelofsupportvariesandisprovidedby the staff within the service and through linkages with mainstreamcommunitybasedservices.

Young People’s Service

All young people under 18 years experiencing homelessness are theresponsibilityoftheHealthServiceExecutiveandmustbereferredtotheSocialWorkDepartmentwithintheHealthServiceExecutive.

Street Outreach Services

TheLubProject is fundedby theHSEandprovidedbyWaterfordandSouthTipperaryRegionalYouthService.Theroleofthisserviceistomakecontactwithpeoplewhoaresleepingroughparticularlythosewithaddictionissuesandtoworkwiththemtolinkthemintoaccommodationandotherservices,withaviewtosupporting themoutof roughsleepingand intolong-termaccommodation.ServiceUsersmaybemetonthestreetorattheWatersideofficebyappointment.Tel:0863889721.

Housing First Project

In 2013, South East Simon will be piloting a Housing First Project inWaterford.

HousingFirst,alsoknownas“rapidre-housing”.Itisanalternativetoasystem of emergency shelter/transitional housing progressions. Ratherthanmovinghomeless individuals throughdifferent “levels” of housing,knownastheContinuumofCare,wherebyeachlevelmovesthemcloserto“independenthousing”(forexample:fromthestreetstoanemergency


hostel,andfromanemergencyhosteltoatransitionalhousingprogram,andfromthereto theirownapartment in thecommunity).HousingFirstmovesthehomelessindividualorhouseholdimmediatelyfromthestreetsorhomelesssheltersintotheirownapartmentsandprovidesthemwithahighlevelofsupportuntiltheyarelinkedinwithmainstreamsupportservicestoensurethattheycansustaintheirtenancy.See page 89 for further details.

Information and Advice Service, 10A, Waterside, Waterford

Focus IrelandandSouthEastSimon jointlyprovidean InformationandAdviceServiceforpeoplewhoareexperiencinghomelessnessoratriskofhomelessness.Thisserviceoffersadviceonrightsandentitlementsintheareaofhousing,supportwithapplyingforsocialwelfareentitlements,referraltoappropriateservicessuchasMoneyAdvice&BudgetingService,addictionservices,mentalhealthservices, trainingandeducation. ThisserviceisavailableMonday-Friday10am-12pmand2pm-4pmorbyappointment.Tel:051304262.

Tenancy Support Services

TheoverallobjectiveoftheTenancySupport&SustainmentServiceistoprovidesupporttohouseholdsthatareatriskofbecominghomeless,inordertoassistthemtooccupy(orcontinue)tooccupytheiraccommodationand progress from homelessness or potential homelessness towardsindependentsustainableliving.ThisinvolveshomevisitsbytheTenancySupport & Sustainment Service project workers whose role will be tosignpostandfacilitateaccesstomainstreamservices.

Thespecificsupportinterventionsincludepre–settlementandsettlement.

Thetypeofsupportsofferedwillinclude:

• Assistancetoaccesshouseholditemsandfurniture• Linkagetolocalservices,schools• LinkagetoMentalHealth,AddictionorotherSupportServices• Financialassistanceandtransferofpayments• LinkagetoHouseholdBudgetScheme• Ongoingsupportoverasetperiodoftimetoassesssustainability

oftenancy• Ongoingsupportoverasetperiodtoenableadequate

managementofvisitors


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6Education andtraining


6 Education and trainingWaterford P.E.T.E. Programme - Preparation for Education, Training & Employment

TheWaterfordP.E.T.E.ProgrammeislocatedingrangeCohan,St.John’sPark,WaterfordCity.

The P.E.T.E. programme was developed out of an identified need toaddressthegapinthetraining,educationandemploymentpathwaythroughhomelessness into independent living.Theaimof thisprogramme is topreparestudentsforeducation,training&employment.

FocusIreland’sP.E.T.E.programmeaddressestheindividual’sbarrierstoaccessingeducation,trainingandemploymentandsupportstheparticipantin achieving the first step on the training, education and employmentpathway.

• Through the provision of a flexible education course, customersarefacilitatedtoreachtheirpotentialanddevelopapositiveself-conceptandself-esteem.Theprogrammeworksonachievingtheseobjectivesbyprovidingawideandvariedindividualisededucationprogramme,whichincludesintensivesupporttoparticipantsastheyaimtoachievetheirself-definedgoals.Educationisbothformalandnon-formal,withtheformalcomponentsaccreditedbytheFurtherEducationandTrainingAwardsCouncil(FETAC).Pleasenotethatthisisnotadropinservice–pleasephoneinadvancetoarrangeanappointment.

Criteria:• Personsstayinginhostelsortemporaryaccommodation• Personsathighriskofhomelessness

Process of enrolment:• Referraltobecompletedbykeyworkerorotherstaffliaisonandreturned

totheWaterfordP.E.T.E.Programme

• AnassessmentandenrolmentformwillthenbecompletedbyWaterfordP.E.T.E.Programmestafftogetherwiththecustomer


• AnIndividualSupportPlanwillalsobecompletedbythecustomerwithWaterfordP.E.T.E.staff

Contact details:

Staffavailable tovisityourprojectandholdan informationsessionwithcustomers.

• PleasecontactLauraCushenonanyofthefollowing:[email protected]:0864143674

Saor Programme

Aim of the project:

The aim of the project is to offer an effective, relevant and meaningfulCommunityEmploymentProgramme(C.E.)toparticipantsrecoveringfromsubstancemisuse,enablingthemtoprogressontofurtheremployment.

Objectives

• TousetheC.E.Programmeexperiencetosupportparticipants intheirprogression.

• Toprovideeffective,appropriatetrainingandeducationopportunitiesforparticipantsrecoveringfromsubstancemisuse.

• Toproviderelevantworkexperienceopportunitiesforparticipantsrecoveringfromsubstancemisuse,matchingparticipants’needstoappropriateplacements.

• ToenableparticipantstoprogressontofurtherpostC.E.Programme,employmentopportunities.

• Toensurerelevantsupportsareputinplacetofacilitateparticipants’progressionthroughtheC.E.Programme,particularlyifparticipantsexperienceanyrelapse.

• Tosupportparticipantsinaddressingsomeofthedrug-relatedissueswhichhavepreventedtheirprogressiontoemploymentinthepast.


Geographic area

ThegeographicallocationsoftheprogrammewillincludeWaterfordCity,WaterfordCountyandSouthTipperary.Theselocationshaveanoverallpopulationof202,140personsaccordingtothecensus2011.

Target area

Thetargetareasincludeasaprioritylocalauthorityhousingestateswithalowsocio-economicstatuswithinthegeographicalparametersindicatedabove.Inthiswaytheprogrammewillprovidedirectcontact,opportunitiesandbenefitstothosewhohaveachievedloweducationalqualifications,lacktrainingandareunemployed.

Making Connections

MakingConnectionsisaonetoonetrainingprogrammefullyfundedbyEducationandTrainingBoardsandsponsoredbytheWaterford&SouthTipperaryYouth&CommunityServices.

ItoffersaFETACLevel3MajorAwardinEmployabilitySkills.

Modulesinclude:• Communications

• CulinaryOperations

• Personal/interpersonalskills

• PersonalEffectiveness

• ComputerLiteracy

• Art&Designandmore

AllclassestakeplaceonaonetoonebasisandarelocatedintheMillenniumBuilding,ChurchRoad,Lisduggan.Thisisaflexibletrainingprogrammecateredforeachindividualtoprovidetheopportunitytoregaineducationthroughasafeandsecureenvironment.MakingConnectionsprovidesasteppingstonetomainstreameducationand/oremployment.

MakingConnectionsworkwithindividualsaged18orover,experiencingsubstancemisuseand/orhomelessnessissues.


Toconnectwiththeprogrammeanaddiction/homelessservice(referralshavecomefromsuchservicesasMcgwireHouse,Men’shostel,Probation,CBDIs,Tinteán,BrookHouse,theLUBproject)mustfillinareferralformandcontactSiobhanwhereaninitial interview(10/15mins)willbegiventothepotentiallearnertodiscusstheprogrammeandtoseeifitsuitstheindividual.Anappointmenttimeismadefortheclassestobeheldonceaweekforaslongasissuitableforthelearner.Informationisprovidedonotheravailableservicesandanyneeds/wantsthatmayarise.

ForanyfurtherinformationpleasecontactSiobhangrimesprogrammeCo-ordinator0857444780

Homeless Database - PASS

The South East Region is in the process of introducing the PathwayAccommodation and Support System (PASS), which is an onlinesystem thatgeneratesvital information in termsofmanagingaccess toaccommodation.Thesystemprovides ‘real-time’ information in termsofhomelesspresentationandbedoccupancyacrosstheregion.Thisthereforeprovidesamoreenhancedandup-to-datewayofcollatingkeyinformationintermsofpresentationtohomelessservicesandserviceoccupancyonalivebasis.

TheinformationrecordedonthePASSsystemwillbeusedto:

Improve service delivery

Asharedinformationsystemforhomelessserviceswillenableagenciesworkingdirectlywithpeoplewhoareexperiencinghomelessnesstorecordandsharetheworktheydowiththeirclients.Thiswillimprovethedeliveryofservices toclientsbyensuring that resourcesareusedeffectivelybyreducingduplicationofeffortandfacilitatingagenciestoworktogethertoprovideacontinuumofcareandintegrateservicedelivery.

Monitor the delivery of services

PASSwillallowindividualprojectstomonitortheworktheydoandtheworkotherprojectsdowithaclient,whattheydoandwhentheydoit,thekeyoutcomesfromthisworkanditseffectiveness.Itwillprovidetheinformationnecessaryforthemonitoringandevaluationofservices.


Coordinate services

Supportagenciestoprovideabetterservicetoclientsbysharinginformationandtargetingtheirwork.

Planning and development of services

ThePASSsystemwillprovidestatisticstoprojectsaboutindividualclientsandtheworkoftheprojectasawhole.Thisinformationcanbeusedtoplanfutureservicedevelopments.

PASSwillprovideuswithstatisticalinformationonthehomelesspopulationprofileanduseofservices.This informationwillbeused tomonitor theeffectivenessofthestrategy,identifyemergingtrendsandtomonitorservicedelivery.

Information recorded on the PASS system

The information recorded on the system will be limited to informationrequiredtotrackandplanthedeliveryofservicestoclients.AllinformationisrecordedinlinewiththeprotocolsdevelopedbyhomelessservicesforthePASSsystemandDataProtectionlegislation.

7local Authorities

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7 local AuthoritiesThefollowingsectionprovidesanoverviewofthekeycontactdetailsforHousingOfficersintheLocalAuthoritiesbasedwithintheSouthEast.

Key Contacts Details for Housing Office Personnel

CArLOW Carlow County CouncilCountyBuildingsAthyRoadCarlowCo.CarlowTel:0599170300

Opening Hours: Monday-Friday9.30am-5pm

Emergency presentations:

Present to the foyer and staff will contactSocial Worker or, if they are unable to doso,willleaveamessagewithcontactdetailsofwhere theSocialWorkercancontact theperson.

Drop in Clinics: PeoplecandropintoSocialWorker’sCliniconWednesdaymornings10am-12noon.

KILKEnnY Kilkenny County CouncilHousingOfficeJohn’sgreenHouseJohn’sgreenKilkennyCityTel:0567794900

Opening Hours: Monday-Friday9am-5pmclosedforlunch


SOuTH TIPPErArYSouth Tipperary County Council

HousingSectionEmmetStreetClonmelCo.TipperaryTel:0526134455

Opening Hours: Monday–Friday9am–5pmClosedforlunch

Clonmel Borough Council TownHallClonmelCo.TipperaryTel:0526183800


Cashel Town Council FriarStreetCashelCo.TipperaryTel:06264700


Carrick Town Council NewStreetCarrick-On-SuirCo.TipperaryTel:051642100



Tipperary Town Council RosannaRoadTipperaryTownCo.TipperaryTel:06280700


WATErFOrD CITY WaterfordCityCouncilHousingOfficeBailey’sNewStreetWaterfordTel:051-309900

Opening Hours: Monday-Friday9.30am–12.30pm2.00pm–4.00pm

WATErFOrD COunTY WaterfordCountyCouncilDavittsQuayDungarvanCoWaterfordTel:05822000

Opening Hours: Monday–Friday9am–5pm


WExFOrDWexford County Council HousingDepartment

CarricklawnWexfordTel:0539196000

Opening Hours: Monday-Friday9.00am-5.00pmClosedforlunch1pm-2pm

Wexford Borough Council HousingSectionMunicipalOfficesSpawellRoadWexfordTel:0539166900


new ross WexfordCountyCouncilHousingSection10PrioryStreetNewRossCo.WexfordTel:051-421300


new ross Town Council HousingSectionTheTholselNewRossCo.WexfordTel:051421284



Enniscorthy WexfordCountyCouncilHousingSectionOldDublinRoadEnniscorthyCo.WexfordTel:0539232313


Enniscorthy Town Council MarketSquareEnniscorthyCo.WexfordTel:0539233540


Gorey WexfordCountyCouncilHousingSectionCivicSquareTheAvenuegoreyCo.WexfordTel:0539483801



8Emergency Accommodation

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8 Emergency Accommodation Therearefouremergencymen’shostelsintheSouthEast.

Thesearebasedin:

• Wexford,• Waterford,• Carlowand• Kilkenny.

AlloftheservicesacceptreferralfromSouthTipperary.

Emergency accommodation for women is provided within the women’srefuges’intheSouthEast.Theseservicesarebasedin:

• Wexford,• Waterford,• Kilkennyand• SouthTipperary.

AllservicesacceptreferralsfromCarlow.

In general, people can access emergency accommodation throughpresentationatthelocalauthorityandout-of-hoursthroughselfreferraltotheserviceitself.

Thepurposeofemergencyaccommodationistosupportpeopleexperiencinghomelessnesstosecurehousingandtoengagetheminanyappropriatesupportsrelevanttotheirneeds.

Eachindividualwhoaccessesemergencyaccommodationwillbeassignedakeyworkerwhowillsupportthemtodevelopacareplanbasedontheirownparticularneeds.


Carlow Emergency Accommodation for Men

The Monastery Hostel, Society of St. Vincent de Paul

Contact Details:

Address: DublinRoad,CarlowTel: 0599140322Fax no: 0599135229Email: [email protected] Hours: 9.00amto9pmCatchment Area: Nogeographicalboundary

Target Group: HomelessMales

Age: 18years+

referral Procedure:

Agencies: Written referral form to be completed byreferring agency and submitted to hostelpriortoanassessmentbeingoffered.Faxcompletedformsto0599135229between9.30amand4.30pm.

Self referrals: Mayalsobemadeby individualsseekingadmittance.

Length of Stay: Min:asperindividualcareplan Max:6months

Supports: KeyWorking DrugsOutreachSupport Training&DevelopmentProgramme TenancySustainmentService(TSS) Counselling may be offered, subject to

volunteeravailability.


Further Information: Service Users are provided with aninduction to the service on admissionand are required to enter into a LicenseAgreementinrelationtohostelrules.Thehostel is staffed 24/7. Full meals and alaundry service are provided. Bedroomsaremainlytwinbedded.

TheMonasteryHostelworkscollaborativelywith the Service User to empower himto resume independent living, hencemeaningful engagement in key working,training and other appropriate hostelactivities isrequired.Thehosteldoesnotpermitalcohol,narcoticsorweaponsontothepremises.

Onward Referrals to other appropriateservicesaremadewiththeServiceUsersconsent.

Equal opportunities: AdmissionsPolicy,EvictionPolicy,AppealsPolicy,Health&SafetyPolicy,KeyWorkingPolicy, Confidentiality Policy, ComplaintsPolicy, and Risk Assessment Policy areavailable forviewing.Contact theProjectManagerforcopies.

resident Access: Accessduring theperiod from9.00amto9.00pmunlessotherwiseagreed.

Visitors: Visitorsarepermittedbyarrangementwithstaffondutyonly.

All visitors must report to the office onarrival.

Disabled Facilities: None


Tenure: 6months

Shared Facilities: Mostbedroomsaretwinrooms,sosharingmaybenecessary.Roomsareallocatedassinglewhennumbersallow.

Tenure/Policies in place: Itisobligatorytosignalicenseagreementonadmittance.

Client Contributions: Rentis€10.00pernight,payablenightlyorinadvance.

Travel: The hostel is within walking distance ofCarlowrailwaystation.

TheWaterford/DublintrainservesCarlow

with10trainsperdayeachway. Rapid Express Buses and Bus Eireann

alsoserveCarlowwithseveralbusesperdayto/fromDublinandWaterford

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Kilkenny Emergency Accommodation for Men

The Good Shepherd Centre

Contact Details:

Address: ChurchLane,KilkennyPhone no: 0567722566 Fax no: 0567722768 Email: [email protected] Hours: 24/7365daysperyearCatchment Area: KilkennyCity&County.Referralstaken

throughoutIrelandsubjecttoKilkennyHomelessActionTeam(KHAT)approval.

Website Address: www.thegoodshepherdcentrekilkenny.ieGender: Male

Target Group: Person’swhoareexperiencinghomelessnessoratriskofhomelessness.

Age Group: 18+

referral Procedure: CompletionofaKilkennyHomelessActionTeam Referral & Assessment form. Thiscanbedoneaseitheraself-referralorthirdpartyreferral.

On completion of the referral form adecisionwillbemadetotherangeandtypeof services on offer. All offers of servicewill be subject to review at the KilkennyHomelessActionTeam(KHAT)meetings.KHATmeetingsheldweekly.

Length of Stay: Max:6months


Supports: EmergencyAccommodationisavailableattheCentre.

Step down/ OnthecampusofthegoodShepherdTransitional Centre.Accommodation:

Long-term accommodation KilkennyCityin the Community:

In reaching services: PrisonandTreatmentCentres

Personal Action Plans: Inoperation

Key working system: Inoperation

Aftercare service: Offered through key worker & PersonalActionPlanningandalso through the lifeskillsprogramme.

Life Skills Programme: ArangeofsupportsareofferedonaonetoonebasisorthroughagroupapproachviatheVegShedandMen’sShed.

Further Information: Theaimoftheserviceistosupportintoorbackintoindependentlivingwiththemostrelevantsupportsavailable to theserviceandtheclient.Thisisdoneinconjunctionwith the clients and with the use of aPersonalActionPlan(PAP).

Clients will be offered support andassistanceposttenureintheCentre.

Equal opportunities: Thereisacontractofservicewithallclientswhoareadmittedintotheservice;alsothefollowingpoliciesareinplaceforclientsandtheagencybenefit.

AdmissionPolicy ConfidentialityPolicy


ComplaintsPolicy DischargePolicy

Thereisalsoaclient’shandbookavailable

toclientsadmittedtotheservice.

resident Access: Openaccessbetween7.00am&10.00pm. After10:00pmaccessviastaffonduty.

Visitors: Nofacilitiestoaccommodate.


Shared Facilities: Toilet/Showers/Diningroom/TVRoom/PoolRoom

Tenure/Policies in place: TheCentrehasadryhousepolicywhichmeans that anyone under the influenceof alcohol or illicit drugs will be refusedadmission.TheCentrehasacontractforallclientstosignwhichoutlinesthetermsandconditionsforusingtheservice.

Client Contributions: e75perweek.

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Kilkenny Emergency Accommodation for Women

Amber, Kilkenny Women’s refuge

Contact Details: Address: KilkennyPhone no: 0567771404 Fax no: 0567771899 Helpline: 1850424244 Email: [email protected] Hours: 24hourserviceCatchment Area: Carlow/Kilkenny

Gender: Adultfemalesandtheirchildren

Target Group: FamiliesexperiencingDomesticViolenceand/orHomelessness.

Age Group: Adultover18years.Childrenadmittedwith

parent.

referral Procedure: SelfReferral OutsideAgency gardaí HospitalEmergencyDepartments SocialWorkServices Communitygroups HomelessActionTeam

Length of Stay: Min:None -Max:Within the confinesofshort-termemergencyaccommodation.

Supports: Key-workingsysteminplace. Careplans/PersonalActionPlansput in

placetosuittheneedsofeachindividual/familyadmitted.

Aftercare service: Telephonesupport Visitsifappropriate


Further Information: Amber Women’s Refuge provides safe,short-termemergencyaccommodationforup to seven families. It provides a safeplaceforwomentomakedecisionsabouttheirfuture.Itprovidesa24hourhelpline,supportandinformationserviceaftercare.

Equal opportunities: Policiesinplacetoensurebestpractice.

resident Access: 24/7

Visitors: Restricted

Disabled Facilities: Onewheelchair accessible bedroomandbathroom.

Onewheelchairaccessiblepublictoilet.

Policies: Tenure/Policiesinplace Clientcontractinplace Allpolicyandproceduredocuments

availablefromManager.

Client Contributions: e30europerweekperfamily.

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South Tipperary Emergency Accommodation for Women

Cuan Saor refuge, Clonmel

Contact Details: Address: Co.TipperaryPhone no: 0526127557 Fax no: 0526127757 Helpline: 1800576757 Email: [email protected]

Opening Hours: 24hourservice

Catchment Area: SouthTipperary(CuanSaortakesreferralsonanationallevelwhenawoman/familyisfleeingdomesticviolence).

Gender: Female

Target Group: Womenandchildrenexperiencingdomesticviolenceand/orhomelessness.

Age Group: Allagegroups (Childrenunder18yearsmustbe

accompaniedbytheirmother/guardian).

referral Procedure: SelfReferralCallin,Helpline,Email Referral from relevant agencies: Social

Work Dept, gardai, Doctor, Hospital,CorporationandLocalAuthority/HousingDepartmentandHomelessAgenciesandSubstanceMisuseService.

Length of Stay: Min:Onenight Max:Onindividualneeds


Supports: 24hoursupporttoresidents.

Personal Action Plans: IndividualActionPlansforeachclient.

Key-working System: Yes

Aftercare Service: Outreachservicestoadultsandchildren.Followonsupport&informationinhouse.

PatternChangeProgramme

Further Information: CuanSaorprovidesa rangeofsupportsforwomenandchildrenwhoareorhaveexperienced domestic violence and orhomelessness, this includes short-termcrisissupportedaccommodation,supportandadvocacybothinCuanSaorandonanoutreachbasis.CuanSaoralsoprovidesCourt support to women who wish toaccess the courts for domestic violenceorders,custody,access,separationetc.

Childrenare supportedby theChildcareworker both internally in the refuge andexternally by appointments. Counsellingis available to clients who wish to havesupport around the long-term effects ofdomesticviolenceontheirlives.CuanSaorlinkscloselywithotherrelevantagenciesinsupportofwomenwhoareexperiencingdomestic violenceandhaveproblematicsubstanceuse.Networkingwith relevantagenciesaroundhousing,SocialWelfare,gardai, Substance Misuse Services,Hospitals,SocialWorkers,MentalHealthServicesandtheHomelessActionTeamformsalargepartofthework.

CuanSaoralsoprovidesdomesticviolencetrainingforschoolsandcommunitygroupsinthearea.


Onayearlybasistheservicerunsa‘PatternChangeEducationProgramme’forwomenwho have left the domestic violencerelationship.

Equal opportunities: EqualOpportunityAct2000

resident Access: Openaccesstoandfromrefuge(managedbystaff)andallresidentstobeinhouseby10pmeachnight.

As it is a 24 hour service residents maybeadmittedanddischargedoutofhourofneeded.

Visitors: Yes,visitorsaccordingtopolicy.

Disabled Facilities: Currently there are areas of the buildingwhicharenotwheelchairaccessible.

Shared Facilities: All self-contained units, however wherenecessary units can be divided intotwo bedroom accommodation whereresidentswouldhavetoshare livingareaand bathroom (this is only in emergencysituations).

Tenure/Policies in place: AdmissionsPolicy Support&CarewithintheRefuge ClientReferralPolicy DataProtectionPolicy Equal Opportunities and Dignity at Work

Policy Procedures on Protected Disclosures of

InformationintheWorkplace Incident/Accident Report Form and

Documenting Policy, Infection ControlPolicy

YouthHomelessnessStrategy2001


National Children’s Strategy 2000: OurChildren,TheirLives.

NationalDrugsStrategy (Interim)2009 -2016.

Standards for the Assessment of Need2007(HIQA)

Childcare Act 1991, Ombudsman forChildrenAct2002&ChildrenAct2001

Protection of Persons Reporting ChildAbuseAct1998

Client Contributions: €30 euro per week or €5 per night ifappropriateandaffordableforclient.

Travel: Owntransport,publictransportandtaxis.

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Waterford Emergency Accommodation for Men

McGwire House, Saint Vincent de Paul Men’s Hostel

Contact Details:

Address: McgwireHouse,BathStreet,WaterfordPhone no: 051872708 Email: [email protected]

[email protected] Hours: Openfrom7amanddoorscloseat10pmCatchment area: Waterford City and County and South

Tipperary.Website Address: www.svp.ie

Gender: MaleTarget Groups: HomelessmalesAge Group: 18yrsandover

referral Procedure: Within working hours all individualsmust be referred throughWaterfordCityCouncil, Waterford County Council andSouthTipperaryCouncil.Selfreferralsareacceptedoutofhoursonanemergencybasis until the relevant council re-opensthenextmorningorafter theweekend ifapplicable.

Length of Stay:Min: NoneMax: Sixmonths

The service currently caters for long-termresidentsasagreed locallywith therelevantcountycouncil.

Supports: Personal Action Plan: Each resident willcomplete a care support plan with theirassignedkeyworker.


Key working system: Eachresidentisassignedakeyworkeranda residentassessmentandcaresupportplan is completed to identify the needs/supportrequiredtomeetindividualresidentneeds.

Aftercare service: IfrequiredaTenancySustainmentService(TSS) referralcanbemade throughCityCouncil.

Further Information: AtthehostelaLifeSkillsprogrammeisonsitetoprovideresidentswithrelevantskillstomaintainandsustainlivingindependentlywhentheymoveonfromthehostel.Itistailored to meet their individual needs.There isa requirement thatall residentsparticipateinthelifeskillsprogrammeaspartoftheirhostelstay.Theprogrammeincludespersonalcare,cooking,budgetingand house keeping skills. On occasionsthere are life skills outings such as daytripsandfishingtrips.

Equal Opportunities: Thehostelprovidesequalopportunitiesforpeopleofallethnicbackgrounds.

resident Access: Residents have access to the hostelbetween8.30amto10.00pm,outsideofthestatedhoursspecialarrangementscanbemadetofacilitateindividualrequirementsasagreedwithmanagement.

Visitors: Arrangements can be made throughmanagement.

Disabled Facilities: Fulldisabledaccesstotheservice.

Shared Facilities: Residents each occupy their own singlebedroom, some of which are en-suite.Communal areas such as sitting room,gym,garden,artroom,computerfacilities


and laundry facilities are available to allresidents.Thehostelalsohasapetdogthat residents care for during their stay.Residentsalsohaveaccesstodiningareaatdesignatedmealtimes.

Tenure/Policies: Hostel policies and procedures must befollowedatalltimes.

Client Contributions: Residents are required to pay €75 perweekor€70iftheydonotwishtoavailofatelevision.Rentincludesmealsanduseoflaundryfacilities.

Travel: The hostel is situated on Bath Street,Poleberry,Waterford.

Further information: The hostel is a non-smoking building.Thereisacourtyardprovidedforresidentsto smoke. The service operates a dryhostel where a resident is not allowedentrytothehostelundertheinfluenceofalcoholornarcotics.

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Waterford Emergency Accommodation for Families

Tinteán Housing Association Contact Details:

Address: 25 Virginia Crescent, Hennessy’s Road,Waterford

Phone no: 051844076Fax no: 051877862Email: [email protected] Hours: 24hoursCatchment Area: WaterfordCity&County

Gender: Families

Target Group: Emergencyaccommodationforfamilies. Age Group: Parentsaccommodatedmustbeover18

referral Procedure: ReferralscanbemadebyWaterfordCityCouncil&OasisHouseWomen’sRefuge.The Referral Agent must continue toprovideabackupservicetobothTinteánHousingandtheindividualreferred.

Noself-referralsareaccepted. A Referral Form is used to gather all

relevant information prior to the familybeing accommodated. The referralis then assessed by the AdmissionsCommitteeandadecisionmaderegardingaccommodatingthefamilyreferred.

Length of Stay: Min:None Thelengthofstaywillbedecidedonthe

needsofeachindividualcaseandwillbeagreedwiththereferralagentpriortothefamilybeingofferedaccommodation.The


offer of accommodation will be subjectto review on, at least, a monthly basis.The responsibility for the family referredremainswiththereferralagent.

Supports: Tinteánwillwork in conjunctionwith theReferral Agent to support the family toreturntoindependentliving.

Aftercare service: ProvidedbyAftercareWorkerifrequired.

Further Information: Family units are not staffed. Familiescan avail of the support of staff on dutyinTinteánHousingtransitionalserviceorfromtheAftercareWorkerifrequired.

Equal opportunities: ConfidentialityPolicy Referral&AdmissionsPolicy DataProtectionStatement

resident Access: 24hours

Visitors: Visitorsareallowed

Disabled Facilities: No

Tenure/Policies in place: LicenseAgreement

Client Contributions: €92.00perweek(€78.00rent&€14.00utilities)

Travel: Situated within walking distance ofWaterfordCity

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Waterford Emergency Accommodation for Women

Oasis Housing Association Ltd.

Contact Details: Address: WaterfordPhone no: 051370367Helpline: 1890264364 Email: [email protected] Hours: 24/7Catchment Area: Homeless referrals are accepted from

WaterfordCity&Countycouncils.Gender: Female

Target Group: Singlewomenexperiencinghomelessnessand women with children experiencinghomelessness.

Age Group: 18 years upwards + children with their

mother(includingboysupto18yrs).

referral Procedure: All homeless referrals come throughWaterford City Council or WaterfordCounty Council. In the event of awoman/family presenting out of hoursor at weekends, accommodation can beprovided, ifavailable.ThewomanwillbeaskedtopresenttoWaterfordCityCouncilorWaterfordCountyCouncilon thenextworkingday.

Length of Stay: Short-termcrisisaccommodation Min: n/a Max: n/a

Supports: PersonalActionPlansaredevelopedwitheachindividual/family.


Aftercare service: No

Further Information: Oasis House provides short-term crisisaccommodationtosingle women andto women with their children, who areexperiencing homelessness. OasisHouse also provides safe supportedaccommodationtowomenandtowomenwithchildrenwhoarevictimsofdomesticabuse.Staffareonduty24/7andarefullyequippedtodealwithallemergencyandcrisis admissionsat any timeof thedayor night. The services at Oasis Houseare also offered to women who do notwish to access refuge accommodation.Appointmentbasedvisitscanbearranged.A24hourLo-callhelplineoffersasupport,informationandlisteningserviceallowingforstrictconfidentialityandanonymity.

Equal opportunities: A range of Policies and Procedures arein place to ensure staff and residentscomply with all aspects of Health &Safetyrequirements.

WhileOasisHouseprovidesanaccessibleand inclusiveservice towomenwhousesubstances, we recognise that we haveother duties and obligations, includinganobligation toworkwithin the law, thedutytoprovideasafeenvironmentforallworkersandserviceusers,and thedutytoworkwithandbesensitivetothelocalcommunity.

resident Access: Staff are available 24/7 to deal withemergencyandcrisisadmissions.

Visitors: Visitorsarenotallowedinordertoprotecttheconfidentialityofclients.


Disabled Facilities: Disabledaccessanddisabledtoiletfacilitiesprovided.

Shared Facilities: OasisHouseprovidesfullyself-containedfamilyunitsofaccommodation.Individualunits for single women contain basiccooking facilities, with shared bathroomfacilities.

Tenure/Policies in place: ServiceUserContractAgreement+Children’sCharterPolicy

Client Contributions: e5pernighttocoverrent&utilities.

Travel: PublicTransportreadilyavailable.

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Wexford Emergency Accommodation for Men

Ozanam House, Society of Saint Vincent De Paul

Contact Details:

Address: TheMen’sHostel,OzanamHouse,ThomasStreet,Wexford

Phone no: 0539121440-9123895

Email: [email protected] Opening Hours: Open24hours,7daysperweekCatchment Area: Co.Wexfordandbeyond Website address: www.svp.ie

Gender: Male

Target Group: Menexperiencinghomelessnessandwithdrugaddiction,alcoholaddiction,maritalseparation,psychiatricproblems.

Age Group: 18plus

referral Procedure: Referralsacceptedfromallorganisationsincluding Community Welfare Officer/HigherExecutiveOfficer.

Walkin/selfreferraltothehostelacceptednolaterthan18.00hrs.

Length of Stay: Min:1day Max:6months

Supports: Theservice isamemberof theWexfordHomelessActionTeamandalso links inwithanumberof localsupportssuchastheCornmarketProject,SubstanceMisuseServiceinWexford,WexfordMentalHealthAssociation,Summerhill,Wexford.

Personal Action Plans: Inplaceforeachhosteluser.


Key-working system: Inplaceforeachhosteluser.

Aftercare service: Theserviceprovideoutreachonanadhocbasisforclientswhoreturntothehostelforhelp.

Further Information: TravelVouchersareissuedtoHostelUsersintheeventofanemergencyonly.

resident Access: Mustbeinthehostelbefore11pmcurfew.

Visitors: HostelUsersareallowedvisitorsprovidedthathostelguidelinesarenotbreached.

Disabled Facilities: Wheelchairaccessathostelentranceonly.

Shared Facilities: Recreationroom/Diningroom/Shower

Tenure/Policies in place: Yes,asoutlinedinHostelguidelines.

Client Contributions: Weeklyrentof€70paidinadvance.

Travel: ThereisabusservicefromWaterford,CorkandDublintoWexfordtownandaregulartrainservicefromDublin.Taxiorhackneyservicefromthebusandtrainservicetothehostel.

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Wexford Emergency Accommodation for Women

Wexford Women’s refuge Contact Details:

Address: Wexford Phone no: 0539121876Fax no: 0539121905Email: [email protected] Hours: 24hourCatchment Area: Wexfordtown&countyGender: Women

Target Group: WomenandChildrenexperiencingdomesticviolence in their own homes and womenandchildrenexperiencinghomelessness.

Age Group: Allagegroups

referral Procedure: Self-referral, Local Authority, BoroughCouncil,gardaí,generalHospital,SocialWorkers,andotherorganisations/externalagencies that come into contact withwomen and children needing support/accommodation.

Length of Stay: Min:8-10weeks

Max: When families are involved withChild Protection, the length of stay cansometimesbeextendedtoamuchlongerperiodi.e.4months.

Supports: Information&Support 24hourAccommodation CourtAccompaniment Outreach/Supportgroup TheRefugehasalwayshadcloselinkswith


localCommunityDevelopmentProgrammegroupsintheareai.e.FAB,WolfeTone,SouthEnd,CDP,goreyFamilyResourceCentre,RamsgrangeCDP,SpringboardinNewRossandAccess2000.Thisagencyinparticularfacilitatesmanyoftheclientswho want to further themselves througheducationandtraining.

Personal Action Plans: Eachsituationismonitoredonadailybasisandtheappropriateinterventionsputintoplacetosupportthewoman.

Key Working system: Reviewmeetingswitheveryclientareheldtwiceweeklytodiscussprogress,supportsrequiredetc.

Residentsmeetingsareheldweeklytogivetheclientsacollectivevoice.

The discussion of client cases at themonthlyHomelessActionTeammeetings,provetobeanothervitalsupportforboththeclientandtheRefuge.

Further Information: While accommodation is vital for the

safetyofwomenandchildren,interventionthrough Outreach Services empowersfamilies to stay in their own homes andreclaimtheirlives.

Equal opportunities: WexfordRefugeisanequalopportunitiesserviceandprovidesSupport&Information/Accommodation&OutreachServicestoaverybroadmulti-culturalgroupofwomenandchildren.

resident Access: Astheserviceis24x7x365awomancanselfreferorbereferredbyanotherpersonoragencyatanytime.WhentheRefugeisfullandunabletoaccommodateafamily,theywillstillbefacilitatedthroughreferral


toanotherRefuge in the regionor to theBoroughCouncil/CountyCouncil.Staffwilldotheirutmosttoguaranteethesafetyandwelfareofallfamilieswhopresenteitheratthedoororbytelephone,evenifthismeansputtingthefamilyonasofaovernight.

Visitors: Visitors i.e.family&friendsarepermittedtovisit,providedStaffaremadeawareinadvance.

Disabled Facilities: Wheelchairaccess&bedroom facility fordisabledperson/family.

Shared Facilities: Wexford isbasedontheoldercommunalmodelwherethesittingroomandkitchenarecommunal.

Tenure/Policies in place: Policies&Proceduresinplace

Client Contributions: e30perweekrent.

Travel: ThereisabusservicefromWaterford,CorkandDublintoWexfordtownandaregulartrainservicefromDublin.Onoccasiontaxisareusedtocollectafamilytotakethemintosafetyandarealsousedtotakeclientsforcourtappointments.

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9transitionalAccommodation

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9 transitional Accommodation

Kilkenny Transitional Accommodation for Men

The Good Shepherd Centre

Contact Details:

Address: ChurchLane,KilkennyPhone no: 0567722566 Fax no: 0567722768 Email: [email protected] Hours: 24/7365Catchment Area: Kilkenny City & County. Referrals taken

throughout Ireland subject to KilkennyHomelessActionTeam(KHAT)approval.

Website address: www.thegoodshepherdcentrekilkenny.ie

Gender: Male

Target Group: Personswhoareexperiencinghomelessnessoratriskofhomelessness.

Age Group: 18+

referral Procedure: CompletionofaKilkennyHomelessActionTeam(HAT)referral&assessmentform.Thiscanbedoneaseitheraselfreferralorthirdpartyreferral.

A letterof referral in conjunctionwith theHATreferralformwillbeforwardedtotheBrotherThomasPlace referralcommitteewhich is a subcommittee of the board ofmanagementofthegoodShepherdCentre.


Length of Stay: Min:6months Max:18months

Supports: APersonalActionPlan(PAP)willbeputinplacewith theco-operationof the tenant.Tenantwillalsobeassignedakeyworker.

Further Information: Theaimofthefacilityistobridgethegapbetween homelessness and returning tothecommunity.

Equal opportunities: A tenancy agreement is in place with alltenants.

resident Access: Fullaccessatalltimes.

Visitors: Facilities toaccommodatevisitorsbutnoovernightvisitors.


Shared Facilities: Toilet/Showers Diningroom TVRoom/PoolRoom

Tenure/Policies in place: Tenancyagreementinplace.


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Waterford Transitional Accommodation for Women

Tinteán Housing Association

Contact Details:

Address: 25 Virginia Crescent, Hennessy’s Road,Waterford

Phone no: 051844076Fax no: 051877862Email: [email protected]

Opening Hours: 24hoursCatchment Area: PrimarilyWaterfordCity&Countyhowever

referralsconsideredfromoutsidetheareawhereappropriate.

Gender: Female

Target Group: Transitional accommodation for singlehomelesswomen.

Age Group: 18orover

referral Procedure: Referralscanbemadebyan individualsworking with the women who areexperiencinghomelessness.TheReferralAgentisexpectedtocontinuetosupporttheindividualandprovideaback-upsupporttostaffwhilethewomanisaccommodated.

Noself-referralsareaccepted.

AReferralFormandAdmissionsInterviewareusedtogatherallrelevantinformationpriortotheindividualbeingaccommodated.The referral is then assessed by theAdmissions Committee and a decisionmade regarding accommodating theindividualreferred.


Length of Stay: Thelengthofstayisbasedontheneedsofeachindividual.

Min:None Max:12monthsapproximately

Supports: PersonalActionPlans Key-workingsystem

Aftercare service: Available to all former residents by theAftercareWorkeronaweeklyorfortnightlybasis depending on the needs of theindividual.FormerresidentscanalsoavailofthesupportofstaffondutyinTinteánatanytime.

Further Information: Staffed24hoursaday,365daysof theyear.

The role of staff is to provide a non-directive support and advocacy serviceto residents.Residentsaresupported toaccessexternalsupportservicesandareprovidedwith informationandsupport inrelationtowelfareentitlements,education,training and employment opportunitiesand developmental programmes. Ifrequired staff accompany residents toappointments,court,meetingswithotheragencies etc. Information is provided inrelationtohousingoptionsand residentssupportedtosecureaccommodationwhenreadytomoveon.

Equal opportunities: ConfidentialityPolicy,Referral&AdmissionsPolicy,Alcohol&DrugPolicy,AntiBullyingPolicy, Data Protection Statement,ComplaintsProcedure,MedicationPolicy.

resident Access: Residentsareaskedtobeinby11pmeachnight.


Visitors: Limitedaccess


Shared Facilities: Kitchen,livingroomandutilityroom. Bathroomsharedwithoneother.

Tenure/Policies in place: ContractandHouseRulessignedbyresidents.

Noalcoholordrugsallowedonthepremises.

Residentswhoreturnundertheinfluenceofalcoholordrugsarerefusedentry.

Client Contributions: €63.08perweek(€53.08rent&€10.00utilities).

Travel: Situated within walking distance ofWaterfordCity.

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Waterford Transitional Accommodation – Families and Single Men

Focus Ireland South East Area

Transitional(Short-term)Housing.

Contact Details

Waterford City: grangeCohan, St.John’sPark, WaterfordPhone no: 051879807

Waterford County: ConventLodge, MitchellStreet, Dungarvan.Phone no: 05843570

Email: [email protected] Opening Hours: 9.00am-5.00pmCatchment Area: WaterfordCity&Dungarvan,Co.WaterfordWebsite address: www.focusireland.ie

Gender: Mixed

Target Group: FamiliesandSinglemen.

Transitional Housing (Short-term) forFamilies and Single men: Focus Irelandoffersspecificshort-termprogrammesofsupport, with linked accommodation, toindividualsor familieswhohavesupportneedsthathaveimpactedontheirabilitytosustaintheirhousing.

The purpose of the transitional housingserviceistointensivelyworkwithresidentsto identify and progress their support


needs, to access and maintain linkswithappropriatesupport servicesand toassist in securing appropriate move-onaccommodation.

Age Group: 18+

referral Process: ReferralstotheShort-term/Transitionalprogrammearenormallymadebyprofessionals,LocalAuthority,CommunityWorkers,DrugsWorkers,EmergencyHostelsandMentalHealthProfessionals.Selfreferralsareacceptedandassessed.

Length of Stay: 6-18months.

Supports: Accessingaccommodation,accompanyingclients to appointments, advice andinformationandadvocacy,support withapplying for social welfare entitlements,support in dealing with appeals relatedto social welfare applications, referralto appropriate services such as MABS,addictionservices,mentalhealthservices,trainingandeducation.

FocusIrelandhasanopendoorpolicytoallwhohavelefttheservice.

Other Information: Customerinvolvementisencouragedthroughthefollowingmeans:Residentsupportgroups,customerinvolvementforum,clientnewsletterandclientcharter,clientcomplaintprocess,mediainvolvement.

Equal opportunities: Focus Ireland follows written equalopportunitiespoliciesandprocedurewithinFocusIrelandinternalstructuresandalsoasrequiredbylaw.FocusIrelandoperates


a formal written complaints procedure.There is also a Code of Practice ofguidelinesandproceduresthatisadheredtowithineachservice.

Disabled Facilities: Thereiswheelchairaccessinalllocations.

Tenure/Policies in place: There are comprehensive policies andprocedures inplaceforservicescoveringservice delivery and customer charter,confidentiality, child protection, and dataprotectionandfreedomofinformation.

Client Contributions: 1bed €63 2bed€68 3bed €73

A small proportion of Focus Irelandpropertiesarecharged todifferential rentwhichismeanstested.

Travel: grange Cohan: There is a bus service

available fromWaterfordCityCentre (St.John’sPark service)whichstopsdirectlyoutsideof thegrangeCohanestate.Theestate isdirectlyalongsideofTheButlerCommunityCentre.

DungarvanOffice:Theofficeislocatedinthe Presentation Development Centre inDungarvantown.AccessoffMitchellStreet.


Waterford Transitional Accommodation for Men Substance Misuse Step Down

Ceim Eile

Contact Details:

Address: 1glencarra,Ballybeg,WaterfordPhone no: 051370007 Fax no: 051370007 Mobile: 0872025435Email: [email protected] Hours: Residential24/7Catchment Area: MainlySouthEastbutsomenationalWebsite address: www.aiseiri.ie

Gender: Male

Target Group: Extended-Careformenpostprimarydrug/alcoholtreatment.

Age Group: Over18

referral Procedure: Aiseiriandsimilartreatmentcentresonly.Initiallybyphone;thenreferralform.

Length of Stay: Min:3months Max:6months

Supports: Residential24hourstaff PersonalActionPlans Key-workingsystem Aftercareservice

Further Information: Psychotherapy, Addiction Counselling,EducationalandTrainingsupport.

resident Access: 11.30pmCurfew


Visitors: Yes.Permittedaccordingtopolicy.


Shared Facilities: Yes,bedrooms,bathroomsandkitchen.

Tenure/Policies in place: Contract

Client Contributions: Yes,accordingtomeans.

Travel: Situated within walking distance ofWaterfordCity.

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10long term Accommodation

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10 long term Accommodation

Kilkenny Long Term Accommodation

The Good Shepherd Centre Contact Details:

Address: ChurchLane,KilkennyPhone no: 0567722566 Fax no: 0567722768 Email: [email protected] Hours: 24/7365Catchment Area: Kilkenny City & County. Referrals taken

throughout Ireland subject to KilkennyHomelessActionTeam(KHAT)approval.

Website address: www.thegoodshepherdcentrekilkenny.ie

Gender: Male

Target Group: Personswhoareexperiencinghomelessnessoratriskofhomelessness.

Age Group: 18years+

referral Procedure: CompletionofaKilkennyHomelessActionTeamReferral&Assessmentform.

Thiscanbedoneaseitheraselfreferralorthirdpartyreferral.

generallyreferralstothelong-termhousingcome from within the organisation, butreferralscanbetakenfromoutsideoftheserviceonoccasions.

Length of Stay: Min:N/A Max:Long-term


Supports: APersonalActionPlan(PAP)willbeputinplacewiththeco-operationofthetenant.

All tenants will be appointed a liaisonperson.

Further Information: TherearelimitednumbersoftenanciesinthecommunityandtheCentrewillendeavourtoputasupportpackageinplacewithrelevantagencies.

resident Access: 24houraccess

Visitors: Tenanthastheoptionforvisitors.

Tenure/Policies in place: Thereisatenancyagreementinplaceforalltenants.


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Waterford Long Term Supported Accommodation

Focus Ireland South East Area

Contact Details

Waterford City: grangeCohan St.JohnsPark WaterfordCityPhone no: 051879810Fax: 051879811

Ferrybank: 19TheCrescent Ferrybank WaterfordPhone no: 051897900

Waterford County: PresentationDevelopmentCentre MitchellStreet Dungarvan Co.WaterfordPhone no: 05843570

Kilkenny: 1gardenRow KilkennyPhone no: 0567794565

Email: [email protected] Opening Hours: 9.00-5.00pmCatchment Area: WaterfordCityandCounty andKilkennyCityWebsite address: www.focusireland.ie

Gender: Mixed

Target Group: Long-term Supported Housing. Singlepeople/families who have experiencedhomelessness and/or require supportedlong-termhousing.


Age Group: 18+

referral Procedure: Referralstolong-termsupportedhousingarenormallymadebyprofessionalse.g.,community workers, drug workers, otherhousingproviders,LocalAuthority,MentalHealth professionals and emergencyhostels services. Self referrals areaccepted&assessed.Telephonetomakeanappointmentorcalltotheoffice.

Length of Stay: When an offer of long-term supportedhousing is offered, the accommodationis permanent. The applicant is removedfromtheLocalAuthorityhousinglistandishousedpermanentlywithFocusIreland.

Supports: Key working, regular home visits,accompanying clients to appointments,advice, advocacy, support with applyingfor social welfare entitlements, referralto appropriate services such as MABS,addictionservices,mentalheathservices,trainingandeducation.

Other Information: Customer involvement is encouragedthroughthefollowingmeans:

Resident support groups, customerinvolvement forum,clientnewsletterandclientcharter,clientcomplaintprocessandmediainvolvement.

Key working: Acasemanagementapproachisinplace.This entails regular key working visits,reviews,interagencymeetings,advocacy,individualandgroupworkavailable.

Equal opportunities: Focus Ireland follows written equalopportunitiespoliciesandprocedurewithin


FocusIrelandinternalstructuresandalsoasrequiredbylaw.FocusIrelandoperatesa formal written complaints procedure.There is also a Code of Practice ofguidelinesandproceduresthatisadheredtowithineachservice.

resident Access: Yes

Visitors: Residentsareaskedtoberesponsiblefortheirvisitors,itisrequestedthatresidentsdo not have visitors present whenundertakingkeyworksessionsinthehomewiththeirsupportworker.

Disabled Facilities: No wheelchair access in the Ferrybankoffice. An alternative office located ingrangeCohanhaswheelchairaccesstoofficeandtoilets.

There is wheelchair access in all otherlocations.

Tenure/Policies in place: There are comprehensive polices andprocedures in place for Long TermSupportedHousingservicescoveringthereferral,assessmentprocessandtenure.

Client Contributions: 1bed€63 2bed€68 3bed€73

A small proportion of Focus Irelandpropertiesarechargedtodifferentialrentwhichismeanstested.


Travel:Grange Cohan: There is a bus service available from

Waterford City Centre (St. John’s Parkservice)whichstopsdirectlyoutsideofthegrangeCohanestate.TheestateisdirectlyalongsideofTheButlerCommunityCentre.

Ferrybank Office: FromthecitycentretaketheFerrybankbus.Stop at Aldi shopping centre. The officeis based at no. 19 the Crescent locatedadjacenttotheentrancetoAldi.

Dungarvan Office: The office is located in the PresentationDevelopmentCentre inDungarvan town.AccessoffMitchellStreet.

Kilkenny Office: Accesstheofficeat1gardenRowfromtheMainStreetinKilkenny.It is locatedonanarrowstreetoffFriaryStreet.

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Waterford and South Tipperary Long Term Supported Accommodation

South East Simon Community, Long-term Supported Housing.

Contact Details:

Waterford Address: Unit 33, Johnstown Business Park,

WaterfordCityPhone no: 051872693Email: [email protected]

South Tipperary Address: 2,BrightonPlace,Clonmel,Co.TipperaryPhone no: 0526172742Mobile: 0868168482Email: [email protected] Hours: 9.00am–5.00pmMonday–FridayWebsite address: www.southeastsimon.ie Homes available in: Kilkenny,SouthTipperary,WaterfordCity

Gender: MaleandFemale

Target Group: Personsandfamilieswhoarehomelessoratriskofhomelessness.

Age Group: Tenanttobe18years+

referral Procedure: Referrals are taken from the LocalAuthority, HSE and other nominatedagencies. Applications can also comedirectlyfrompersonsinneed.Applicationsaremanagedbythehousingofficerwhenaunitisavailable.Allpersonsapplyingmustbeonthelocalauthorityhousinglists.

residence Type: Housesandflatsareavailable.


Length of Stay: Min:N/A Max:N/A

Supports: Alltenantsareprovidedwithakeyworkertoassistwithlifeandtenancyskillsincludingmanaging utilities, budgeting, cooking,shopping,houseworkandself care.Signpost to further education and training,employmentandvolunteeringopportunities.Community integration, linking to othersupports such as health and addictionservicesorMABSasneeded.Assistedtoaccess childcare, schools and parentingsupportsasneeded.

Equal opportunities: South East Simon has strict policies inrelationtoequalopportunities,andworkstoafairandjustsetofvalues.

resident Access: AllSouthEastSimontenantsreceivetheirownhomewithakeytotheirownproperty.

Visitors: Tenanthastheoptionforvisitors.

Tenure/Policies in place: Eachtenantwillgetatenancyagreementorlicenseagreement.

Client Contributions: e70perweekpayablethroughHouseholdBudget.

Other Information: Theserviceprovidesoutreachsupport tothehousingunitsortenantscandropintoeitherofficeforsupport.SouthEastSimonprovideslowsupporthousingwithoutlive-instaff.

SouthEastSimonalsoprovidesahousing

and tenancy drop in support service ineitheroffice.

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11tenancySustainment Services

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11 tenancy Sustainment Services

Carlow Tenancy Sustainment Service Carlow Tenancy Sustainment and resettlement Service

Contact Details:

Address: Monastery Hostel, Old Dublin Road,Carlow

Phone no: 0599140322 Fax no: 0599135229 Mobile: 0879243590 Email: [email protected] Hours: 9.00am - 5.00pm Monday to Friday

(Flexibilitycanbeofferedoutsideofofficehours).

Catchment Area: CountyCarlow

Target Group: Malesandfemales,couplesandfamiliesresiding in social, council or privateaccommodation whose tenancies arebeing threatened and face the risk ofhomelessness.

In addition the service supportsclients moving into private or RentalAccommodation Scheme (RAS)accommodationleavingthemen’shostel.

Age Group: Over18withnoupperagelimit.

referral Procedure: All referrals are sent directly to theTenancy Sustainment Service (TSS) forassessment. All cases who meet theservice criteria are contacted and theservice is offered. Clients can accept ordeclinetheserviceatanytime.


Length of Stay: Nominimum(Veryshort-terminterventionsalsosupported).

Max: Up to 6 months. This can be longerdependingonthesupportneedsofclient.

Personal Action Plans: AllclientsacceptingtheservicehasaPAPinplace.

Keyworking system: All clients receive support under the keyworkingmodel.

Further Information: All cases supported who wish to returnto the service can do so subject to TSScapacityandcaseloadatthattime.

Equal opportunities: Carlow TSS operates under all relevantpoliciesandproceduresof theSocietyofSaintVincentdePaul.

Tenure/Policies in place: Carlow TSS operates under relevantpoliciesandproceduresoftheMonasteryHostel,SocietyofSaintVincentdePaul.

Client Contributions: CarlowTSSisfreetoalleligibleclients.


Tenancy Sustainment Service (TSS) - Waterford Kilkenny & Wexford

FocusIrelandSouthEastArea

Contact Details:

WaterfordCity WaterfordCounty19TheCrescent PresentationDevelopmentCentreFerrybank MitchellStreetWaterford DungarvanTel:051-897900 Co.Waterford Tel:05843570

Kilkenny Wexford1gardenRow HousingDepartmentKilkenny WexfordCountyCouncilTel:0567794565 Carricklawn NewtownRoad

Wexford Tel:0539196274

Email: [email protected] Opening Hours: 9.00am-5.00pmCatchment Area: WaterfordCity&County,Kilkenny&

WexfordWebsite address: www.focusireland.ie

Gender: Mixed

Target Group: Peoplewhopresentwithawide-rangeofhousingsupportneedsincluding:

People living inemergencyor transitionalaccommodationand requireasettlementservice.

Tenants insocial, leased,RASorprivaterentedaccommodationwhereatenancyisatrisk.

Peoplewhohavenosecureaccommodationof theirownandarestayingwith friends/


familybutdonotwishtoavailofemergencyaccommodation.

Peopleleavingstateinstitutions,careofthestate or residential treatment facility andhavenosecureaccommodationavailable.

Supports: Provides support to people moving fromhomelessnessoremergencyservicesintosecure housing. This service is suitableforpeoplewhohavesecuredhousing forthe first time, or who require support tosustaintheirtenancyoveraperiodoftime.Wealsoprovidesupport tosinglepeopleand familieswhoareat riskofbecominghomeless through forexampleanti-socialbehaviourorrentarrears.

Age Group: 18+

referral Procedure: Referrals tohousing&TSSarenormallymade by professionals e.g., communityworkers, drug workers, other housingproviders, Local authority, Mental healthprofessional and emergency hostelsservices. Self referrals are accepted& assessed. Telephone to make anappointmentorcalltotheoffice.

Length of Stay: Clientsparticipateinasupportplanforuptooneyear.Thesupportplanisreviewedonaquarterlybasis.


Tenancy Sustainment Service – Waterford County

Supports: Accessing accommodation, key working,regularhomevisits,accompanyingclientsto appointments, advice and informationand advocacy, support with applyingfor social welfare entitlements, referralto appropriate services such as MABS,addictionservices,mentalheathservices,trainingandeducation.

Key working system case managementapproachapplicabletothehomelesssectorguidelines. Regular key working visits,reviews,interagencymeetings,advocacy,individualandgroupworkavailable.

Aftercare service: FocusIrelandhasanopendoorpolicytocustomerswhohavelefttheservice.

Equal opportunities: Focus Ireland follows written equal

opportunitiespoliciesandprocedurewithinFocusIrelandinternalstructuresandalsoasrequiredbylaw.FocusIrelandoperatesaformalwrittencomplaintsprocedure.ThereisalsoaCodeofPracticeofguidelinesandproceduresthatisadheredtowithineachservice.

Visitors: Askeyworkingtakesplaceintheclient’shome,clientsareaskednottohavevisitorspresentduringscheduledappointments.

Disabled Facilities: No wheelchair access in the Ferrybankoffice. An alternative office located ingrangeCohanhaswheelchairaccess toofficeandtoilets.IngeneralfortheTSSandhousingservices,contactwithcustomerstakesplaceintheirownhome.


There is wheelchair access in all otherlocations.

Tenure/Policies in place: Therearepolicesandproceduresinplacefor TSS services covering the referral,programmeandmoveonprocess.

Further Information: Customer involvement is encouragedthroughthefollowingmeans:

Resident support groups, customerinvolvement forum, client newsletter andclient charter, client complaint process,mediainvolvement.

Travel: FerrybankOffice:FromthecitycentretaketheFerrybankbus.StopatAldishoppingcentre.Theoffice isbasedat no. 19 theCrescentlocatedadjacenttotheentrancetoAldi.

Dungarvan Office: The office is located in the PresentationDevelopmentCentre inDungarvan town.AccessoffMitchellStreet.


Tenancy Support & Sustainment Service South East Simon Community - South Tipperary

Contact Details

Address: 2,BrightonPlace,Clonmel,Co.Tipperary

Email: [email protected] no: 0526172742Mobile: 0868168482Opening Hours: 9.00am–5.00pmMonday-Friday

Catchment Area: SouthTipperaryWebsite address: www.southeastsimon.ie

Gender: Mixed

Target Group: SouthEastSimonworkwithsinglepeopleorfamilieswhoareexperiencingoratriskof homelessness in the South Tipperaryarea.

Service: ProvidessupporttopeoplereferredthroughtheLocalHomelessActionTeamwhoarein need of support in maintaining theirtenanciesormovingfromhomelessnessoremergencyservicesintosecurehousing.

Age Group: 18+

referral Procedure: ReferralstoTSSaremadebyprofessionalse.g., community workers, drug workers,other housing providers, Local Authority,Mentalhealthprofessionalsandemergencyhostel services. Individuals can referthemselves, please telephone the abovenumbersfordetails.

Length of Stay: Eachclienthasasupportplanandeachcaseisreviewedeverysixweeks.


Supports: Accessing accommodation, key working,regular home visits, supporting clientsto keep medical and other importantappointments,adviceandinformationandadvocacy,supportwithapplyingforsocialwelfareentitlements,referraltoappropriateservicessuchasMABS,addictionservices,mental health services, training andeducation.

Key working: Each Service User will have a supportplan designed to their own needs, anda dedicated key worker to support themto achieve personal goals and ultimatelymaintaintheirtenancy.


Visitors: AskeyworkingtakesplaceintheServiceUser’shome,ServiceUsersareaskednottohavevisitorspresentduringscheduledappointments.

Tenure/Policies in place: South East Simon workers comply withstrictpoliciesandprocedurescoveringthereferralprocess,confidentialityandservicedelivery,toensurethebestpossibleserviceforthoseusingtheservice.

Client Contributions: Service Users are not charged for thisservice.


Tenancy Support & Advocacy ServiceSouth East Simon Community - South East

Contact Details

WaterfordAddress: Unit 33, Johnstown Business Park,

WaterfordCityPhone no: 051872693Email: [email protected] Hours: 9.00am–5.00pmMonday-Friday

SouthTipperaryAddress: 2,BrightonPlace,Clonmel,Co.Tipperary

Email: [email protected] no: 0526172742Mobile: 0868168482Opening Hours: 9.00am–5.00pmMonday-Friday

Catchment Area: Carlow,Kilkenny,SouthTipperary,WaterfordandWexford

Website address: www.southeastsimon.ie

Gender: Mixed

Target Group: SouthEastSimonworkwithsinglepeopleorfamilieswhoareexperiencingoratriskofhomelessnessinanypartoftheSouthEast.

TSS and Supported Advocacy Serviceprovidessupporttopeoplecallingtoeitheroffice.SouthEastSimonoffersupportstopeopleunder threatofeviction,people inunsafeorunfitaccommodationandpeoplewho have difficulty living independently.SouthEastSimonalsoprovidesupports,


advice and assistance to persons andfamilies who have difficulty maintainingtheir tenancies or who are moving fromhomelessnessoremergencyservicesintosecurehousing(resettling).

Age Group: 18+

referral Procedure: Referralscancomefromanysourceandpersonshomelessoratriskcandropintotoeitheroftheofficesatanytimewithorwithoutanappointment.

Length of Stay: Eachclientwillhaveasupportplanandeachcaseisreviewedeverysixweeks.

Supports: South East Simon Community offersadviceonyourrightsandentitlements inthe area of housing. South East Simoncan also support people in accessingaccommodation; through key working,regular home visits, supporting clientsto keep medical and other importantappointments,adviceandinformationandadvocacy,supportwithapplyingforsocialwelfareentitlements,referraltoappropriateservices such as MABS, addictionservices,mentalhealthservices, trainingandeducation.

Key working: Each Service User will have a supportplandesignedto theirownneeds,andadedicatedkeyworker tosupport themtoachieve personal goals and ultimatelymaintaintheirtenancy.



Visitors: AskeyworkingtakesplaceintheServiceUser’shome,ServiceUsersareaskednottohavevisitorspresentduringscheduledappointments.

Tenure/Policies in place: South East Simon workers comply withstrictpoliciesandprocedurescoveringthereferralprocess,confidentialityandservicedelivery,toensurethebestpossibleserviceforthoseusingtheservice.

Client Contributions: Service Users are not charged for thisservice.

Further information: South East Simon offers training topersonsaround lifeskills,budgeting,andmaintainingahome.

In2013,SouthEastSimonwillbeopeningaHealthScreeningandReferralserviceinWaterfordforpersonshomelessandatrisk.Referralstothisservicecancomefromanyof the homeless agencies, or persons inneedoftheservicecancontactSouthEastSimonatthenumbersgivenabove.


South East Simon Community - South EastHousing First Pilot Project

Contact DetailsAddress: 10AWaterside,WaterfordCity

Phone no: 0858712402 Email: [email protected] Hours: 9.00am-5.00pmMonday-FridayWebsite address: www.southeastsimon.ie

Gender: Mixed

Target Group: SouthEastSimonworkwithsinglepeopleor families who have chaotic housinghistory, who are active in their addictionandareexperiencinghomelessness.SouthEast Simon also work with people whohavementalhealthdifficulties,butarenotcompliantwithmedication,ormentalhealthservicesinapartialorcompletemanner.

Housing First helps to sourceaccommodation with a person and thenprovides wraparound case managementservices to the tenantwithin theirhome.South East Simon move people directlyfromthestreets,hospitals,oremergencyaccommodationintotheirowntenancyandproviderobustsupportservicesinordertoassistthetenanttomaintaintheirtenancyandtointegrateintothecommunity.SouthEast Simon operates with the principlesofwarmth,compassion, respectandarerecoveryoriented.

Age Group: 18+

referral Procedure: Referralscancomefromallagenciesandarefiltered through the localHomelessActionTeam(HAT).


Length of Stay: Housing First is not time limited. TheserviceremainsforaslongastheServiceUserwishestoengage.

Supports: Housing First offers advice on rights andentitlements in the area of housing. SouthEast Simon can also support people inaccessing accommodation; through keyworking, regular home visits, supportingclientstokeepmedicalandotherimportantappointments, advice, information andadvocacy, support with applying for socialwelfareentitlements,referraltoappropriateservicessuchasMABS,addictionservices,mental health services, training andeducation.

Key working: Each Service User will have a supportplandesigned to their ownneedsandadedicatedkeyworker tosupport themtoachieve personal goals, maintain theirtenancyandultimatelybecomepartofthecommunityonceagain.

Equal opportunities: Housing First with South East Simonhas strict policies in relation to equalopportunitiesandworkstoafairandjustsetofvalues.

Visitors: SupportisgivenwithintheServiceUser’sown home, therefore the Service Userreservestherighttohavevisitors.

Tenure/Policies in place: South East Simon workers comply withstrictpoliciesandprocedurescoveringthereferralprocess,confidentialityandservicedelivery, to ensure the best possibleserviceforthoseusingourservice.

Client Contributions: Service Users are not charged for thisservice


12overview of Substance Misuse Services in the South East

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12 overview of Substance Misuse Services in the South East

TheSubstanceMisuseService fundsandprovidesa rangeof supportacrossthespectrumofcareoutlinedintheNationalDrugsStrategy.Thisspansfromharmreductioninitiativessuchasneedleexchangerightthroughtoabstinencebasedresidentialdetoxandrehabilitationservices.

Information, Advice and Education

ThestatutoryandvoluntarysubstancemisuseserviceintheSouthEasthascountybasedHSEdrugeducationofficersandYouthServiceCommunityBased Drugs Initiative (CBDI) workers. Part of their role is to provideinformation, advice and education to individuals, concern persons andcommunities.

Open Access – Drop In Service

EachCountyprovidesopenaccessservices.Theseareserviceswhereanappointmentisnotrequired.Individualsorconcernpersonscancallintotheseservicesandwillhaveaccesstoarangeofsupportstaffsuchasacounsellor,nurse,CBDIworkerandinsomecasesfamilysupport.Alistoftheseservicetimesareavailableonpages92,93and94ofthisdirectory.

Outreach Support Workers Community Based Drugs Initiatives – Harm reduction

EachCountyhasoutreachsupportworkers.Theseworkwiththesubstancemisuseteamtoprovideharmreductioninitiatives.Since2011,wehavebeenprovidingneedleexchangefacilitiesintheSouthEastwhichcomplimenttherecentlydevelopedpharmacybasedexchanges.

Individual and Group Counselling

EachCountyhassubstancemisusecounsellorswhoprovidearangeofcounselling interventionsbothonan individual levelaswellas throughgroupcounselling.ThecounsellorsworkwiththeCBDIandmentalhealthaddictioncounsellorstoproviderelapsepreventionandaftercaresupport.


Methadone Treatment

Methadonebyitselfservesthepurposeofstabilisinganindividualinrelationto theirwithdrawal fromsubstances. Inorder for it tohaveaneffectonaperson’s lifeadditionalsupportsare requiredsuchascounsellingandrehabilitation.

Liaison nurse– Community Detox

Each County has a liaison nurse who supports the methadone clinic,providesscreeningforHepandHIVandsupportsgPstoprovidecommunitybaseddetoxification.

regional Access to residential Detoxification & rehabilitation

Newdetoxificationbedswerecommissionedin2011.TheseincludebedsinCuanMhuire(Cork,LimerickandAthy)andSt.FrancisFarm,Carlowaswellas4bedsforadolescentsinAislinninKilkenny.ResidentialrehabilitationbedswithintheSouthEastarelocatedinWexford,Cahir,Carlow,KilkennyandstepdownbedsinWaterford.


Times and Locations of Open Access/Drop In Services

Kilkenny Open Access• ArdúSubstanceMisuseTreatmentService,HSE, KickhamStreet,Kilkenny Monday5.00pm–6.30pm

Tipperary Open Access• SubstanceMisuseTreatmentServices,HSESt.Michael’sHospital, Clonmel,Co.Tipperary Thursday5.00pm–7.30pm(4.00pm-5.00pm:youngpeople)

Carrick On Suir• SuirValleyCBDI,56NewStreet,CarrickonSuir,Co.Tipperary Tuesday5.00pm–7.30pm

new ross Health Centre• HealthCentre,Hospitalgrounds,NewRoss,Wexford Tuesday11.00am–1.00pm

Waterford Open Access• CommunityCentre,Rinnasillogue,Dungarvan,CountyWaterford Wednesday5.00pm–9.00pm

• MillenniumCommunityCentre,Lisduggan,Waterford Mondayafternoon2.00pm–4.00pm

• FrontlineMeditationClass,MillenniumCentre,ChurchRoad,Lisduggan,Waterford

Thursday8.00pm-10.00pm

• Ferrybank,AbbeylandsCentre,Waterford Tuesday2.00pm–4.00pm

Carlow Open Access• ArdúSubstanceMisuseTreatmentServices, St.Dympna’sHospital,Carlow Tuesday4.00pm–5.30pm


CArLOW SuBSTAnCE MISuSE TEAM

Location: CarlowSubstanceMisuseTeam ArdúService St.Dympna’sHospital Carlow

Telephone: 1890464600

Fax: 0567752213

KILKEnnY SuBSTAnCE MISuSE TEAM

Location: KilkennySubstanceMisuseTeamKickhamStreet(oppositeCommunityCareCentre,Jamesgreen)Kilkenny


Fax: 0567752213

SOuTH TIPPErArY SuBSTAnCE MISuSE TEAM

Location: SouthTipperarySubstanceMisuseTeam HealthServiceExecutive SouthTipperarygeneralHospital Clonmel Co.Tipperary


Fax: 0526177919


WATERFORD SUBSTANCE MISUSE TEAM

Location: WaterfordSubstanceMisuseTeam St.Otteran’sHospital Waterford Telephone: 051848658Fax: 051848682

WEXFORD SUBSTANCE MISUSE TEAM

Location: WexfordSubstanceMisuseTeam St.JohnsHospital Enniscorthy Co.Wexford



13Homeless Specialist Mental Health Service

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13 Homeless Specialist Mental Health Service

CommunityMentalHealthNurse–AdultHomelessWaterfordCity&County

TheCommunityMentalHealthNurse (CMHN)Homelessnesspostwasestablishedin2006asadesignatedposttoaddressthegapsbetweentheMentalHealthServicesandtheHomelessServiceProviders.

Theaimofthisspecialistpostistomeettheneedsofpeoplewhoareinhousingneedandareexperiencingmentalhealthdifficulties inorder toensureaccesstomainstreammentalhealthservicesasnecessary.

Theliaisonnursefostersamorepositiveworkingrelationshipwithexistingservices,bothstatutoryandvoluntarytoadvocateonbehalfoftheclientandtoensuretheirneedsaremet.

On the occasion when an admission is deemed necessary the role oftheliaisonnurseistofacilitateeffectivemanagementofadmissionsanddischargesandtoensurethatallservicesthatneedtobeprovidedtosupportthepatientareinsitu.

Theeducationalaspectoftheroleincludespromotingpositivementalhealthtotheclient,theircarersandserviceproviders.

TheCMHNalsocarriesoutpreventativeworkwithotheragenciesthroughtraining,groupworkanddirectclientsupportonpromotionofpositivementalhealth.Oneoftheintegralaspectsofthispostistooperateeffectivelyaspartofamulti-disciplinaryteaminacommunitysetting.ThenurseisamemberoftheWaterfordcityandcountyHomelessActionTeams.

TheCMHNemploysTheAssertiveOutreachmodelofpractice.

referral –ThroughWaterfordHomelessActionTeams,directreferralsfromvoluntaryandstatutoryorganisations.


Accessing Mental Health Services in the South East region

Overview of HSE Services

MentalHealthservicesareprovidedthroughStatutoryandVoluntarymentalhealthservicesproviders.WithintheHSE,theMentalHealthTeamincludesa Consultant Psychiatrist, Registrar in Psychiatry, Nurses, Counsellors,Psychologists,SocialWorkersandOccupationalTherapists.

Voluntary Service Providers

There isanarrayofvoluntarymentalhealthsupportsalsoavailableandlocalcontactdetailsareavailablefromMentalHealthIrelandon012841166orthroughtheirwebsiteatwww.mentalhealthireland.ieorthroughSHINEatwww.shineonline.ieorwww.recover.ieAccess to HSE Mental Health Services

TheFamilygPisusuallythefirstpersontoapproachinrelationtomentalhealth concerns. In some cases the gP may decide to refer a persontoamemberof theMentalHealthTeamsuchasaPsychiatrist,ClinicalPsychologistoraCounsellorforassessmentandtreatment.

Inanemergencysituationorinanout-of-hourssituationitisbesttocontactyour localCare-DocCentreorattendyour localA&Ewhereyouwillbeassessedandtreatedandofferedthebestoptionforrecovery.Theseoptionsincludeout-patientcaresuchasout-patientclinicsfollowup,dayhospitalordaycentrefollowup,homevisitsbyamentalhealthprofessionaletc.

Homeless Action Team

EachoftheHomelessActionTeamsintheregionhasamemberfromthestatutorymentalhealthteamsinattendanceinordertoassistandsupportinthecasemanagementforpeoplewhofindthemselveshomelessandinneedofmentalhealthsupports.Theyactastheliaisonpersonbetweenthehospitalandthecommunityservices.


Details:

Waterford gerryDevineCommunityMentalHealthNurse/Homelessness10aWaterside,WaterfordTel:0871320013Email:[email protected]

Wexford geraldineMerriganMentalHealthSocialWorkerTel:0870506772Email:[email protected]

Carlow FredelleKeoghSeniorMentalHealthSocialWorkerTel:0599136360Email:[email protected]

Kilkenny MargaretCrottyClinicalNurseManager3Tel0872196286Email:[email protected]

South TipperaryDeirdreBarryMentalHealthSocialWorkerTel:0871212435Email:[email protected]

Hospital based Mental Health Service South EastSt.Luke’sDept.ofPsychiatry,Kilkenny 0567785109St.Canice’sHospital,Kilkenny 0567784400St.Dympna’sHospital,Carlow 0599136336St.Otteran’sHospital,Waterford 051848000Dept.ofPsychiatry,WaterfordRegionalHospital 051848000St.Senan’sHospital,Wexford 0539233110St.Luke’sHospital,Clonmel 0526183495


Mental Health Day ServicesSt.Dympna’sDayHospital,Carlow 0599136416St.Canice’sDayHospital,Kilkenny 0567784406ACCEPT–Waterford 051354804BrookHouse–Waterford 051354804CARNHouse,Enniscorthy–general 0539233252CARNHouse,Enniscorthy–OldAge 0539233254MentalHealthServices,Summerhill,Wexford 0539123899LinkTraining&SupportService,Wexford 0539238008RegionalSuicideResourceOffice 051874013Dept.ofPsychiatry,WaterfordRegionalHospital 051848000St.Otteran’sHospital,Waterford 051848000NOTE:IndividualsarereferredtoMentalHealthDayServicesviatheirgP.

regional Support numbersHSEInfoline 1850241850AWARE 1890303302CAREDOC 1850334999CURA 1850622626RapeCrisisCentre 1800778888growCommunityMentalHealth 1890474474Samaritans 1850609090NationalOfficeforSuicidePrevention 016201670SHINE 1890621631SuicideorSurvive 18905775771Life 1800247100MentalHealthIreland 012841166AlcoholicAnonymousLeinster 018527000MoneyAdvice&BudgetingServiceHelpline 0761072000Comhar 1800234118CitizensInformation 0761074000Pleaseseewww.citizensinformation.ieforlocalcontactnumbers

Home Based Treatment TeamsHomeBasedTreatmentTeam–Carlow 0599136301HomeBasedTreatmentTeam–Kilkenny 0567785109HomeBasedTreatmentTeam–SouthTipperary 0526183466


Hospitals in South EastSt.Luke’sgeneralHospital,Kilkenny 0567785000SouthTipperarygeneral,Clonmel 0526177000WaterfordRegionalHospital 051848000WexfordgeneralHospital 0539153000

Carlow Local Support numbers CommunityServices 0599136526CarlowWomen’sAid 1800444944MoneyAdvice&BudgetingService 0761072070CommunityBasedDrugsInitiative(CBDI) 0857897303CommunityBasedDrugsInitiative(CBDI) 0851391701

Kilkenny Local Support numbersCommunityServices 0567784600gROW-Kilkenny 0567761624MoneyAdvice&BudgetingService 0761072610CommunityBasedDrugsInitiative(CBDI) 0879845019CommunityBasedDrugsInitiative(CBDI) 0870525266

South Tipperary CommunityServices 0526177000MoneyAdvice&BudgetingService 0761072760CommunityBasedDrugsInitiative(CBDI)Clonmel 0868557212CommunityBasedDrugsInitiative(CBDI)CarrickonSuir 0879827669CommunityBasedDrugsInitiative(CBDI)Cashel 0876188075

WaterfordCommunityServices 051842800CommunityServicesDungarvan 05820900MoneyAdvice&BudgetingService 0761072050CommunityBasedDrugsInitiative(CBDI)Lisduggan 0872024061CommunityBasedDrugsInitiative(CBDI)John’sPark 0876394065CommunityBasedDrugsInitiative(CBDI)Tramore 0868527173CommunityBasedDrugsInitiative(CBDI)Dungarvan 0879676439Carer’sAssociation 051857970


WexfordCommunityServices 0539123522MoneyAdvice&BudgetingService 0761072780CommunityBasedDrugsInitiative(CBDI)Wexford 0872816231CommunityBasedDrugsInitiative(CBDI)NewRoss 0879351754CommunityBasedDrugsInitiative(CBDI)gorey 0879351765CommunityBasedDrugsInitiative(CBDI)Enniscorthy 0858053978

regional Suicide resourceTheobjectiveoftheRegionalSuicideResourceOfficeisprimarilytosupportlocalservicesthroughouttheHealthServiceExecutiveSouthEastregion,through close collaboration with local area teams on issues relating tosuicide,self-harmandtraumaticbereavementsupport.Theofficealsoworkscloselywiththevariousvoluntarycommunitygroupsinthedevelopmentofcommunitybasedinitiativesaimedatincreasingawarenessoftheissuesassociatedwithsuicide.

Theaimoftheserviceistoseekareductionintheincidenceofsuicideintheregion.

Contact Details: RegionalSuicideResourceOffice Tel:051874013Emailaddress: [email protected]


notes

Directory of


South East Region

South East Region

Published by HSE SouthRef. No. 01-13-0001www.hse.ieTel: 056 7784100

directory of adult homeless services · • pps number (e.g. tax certificate, p60, p45, payslip,...

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