Registration and welcome reception

Digital business & AI vision convert into real world solutions

Break

Customer experience powered by AI

Chatbot speaking your language

Data Monetization – best practices

Break

Systems architecture for the new age

Digital store powered by IoT

Workshop - Market Locator Roadmap for telco

12:00-13:00

13:00-14:00

14:00-14:10

14:10-14:30

14:30-15:00

15:00-15:30

15:30-16:00

16:00-16:30

16:30-17:00

15:30-17:00

Digital business & AI.From buzzwords to real world solutions.

o Wrong timing

o No next best action

o No context

o Customer dissatisfaction

LESSONS LEARNED

LIVE

CUSTOMER

COUNT

LIVE

CUSTOMER

COUNT

0CUSTOMERS

LBS FROM

MARKET

LOCATORSend targeted SMS to people

nearby.

QUEUE MANAGEMENT

Is the waiting zone used

efficiently? How many

people are there & when?

PEOPLE COUNTING

Are branch employees at their

desks? When not? With how

many customers?

DISPLAY/RETAIL HUB

Change content of

interactive display based

on who is watching - NBO

SENTIMENT (ENTRANCE&EXIT)

How do people emotions change

after the branch visit? Are they

satisfied when leaving?

CUSTOMER COUNTING

How many people enter the

branch, analyses (demographics,

trends, time series…)

WIFI TRACKING

OPTIONAL: Additional source of

data for people tracking

DASHBOARDS

Connect data from IoT sensors

with data from systems & analyze

branch / efficiency / performance

EXPONEA PREDICTION MODEL

o Smart retail store

concept

o AI services

o Context driven

customer care

o Next best action

LESSONS LEARNED

& IMPLEMENTED