difficult people
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power point for difficult peopleTRANSCRIPT
Dealing with Dealing with Difficult PeopleDifficult People
By:Dalton NielsonJeff Brown William Keils
Understanding Difficult Understanding Difficult BehaviorBehavior
Difficult people are usually a result of conflicting personalities not because of intentional behaviors.
If you notice someone is more difficult around you than others, it may simply be your personalities clash.
It’s important to remember we can all be difficult whether we mean to or not.
Recognizing Difficult Recognizing Difficult PeoplePeopleKey characteristics
◦They’re never satisfied “I pay to go here, I should get whatever I want!”
◦They don’t communicate properly. “Because I said so.”
◦Can be argumentative or unreasonable.◦They often use their power to obstruct
“Do you know who my father is?” “I can sue you!”
Types of Difficult PeopleTypes of Difficult People
◦Bulldozer◦Saboteur◦Procrastinator◦Whiner◦Exploder!◦Pleaser◦Grandstander
The “Bulldozer”The “Bulldozer”Characteristics
LoudObnoxiousBully
Delights in intimidating peopleand getting their own way.
The “Saboteur”The “Saboteur”
CharacteristicsUndercuts
others to make themselves look good.
Stabs people in the back.
Goes behind their backs.
The “Procrastinator”The “Procrastinator”
CharacteristicsCan’t make a
decision.Afraid of doing the
wrong thing.Poor time
management skills.Occasionally will
use procrastination as a way of getting attention.
The “Whiner”The “Whiner”
CharacteristicsEverything is
always wrong.Bad things
always happen to these people.
They are overworked but spend most of their time complaining.
The “Exploder!”The “Exploder!”
CharacteristicsLoses temper
over little things.
Uses explosions to get their way.
Has probably been doing this since childhood.
The “Pleaser”The “Pleaser”
CharacteristicsAgrees with everyone.
Never has an opinion.
People Pleasure.
The “Grandstander”The “Grandstander”
CharacteristicsInsecure Needs to feel
good about himself or herself.
Knows just a little about everything, but has no in- depth knowledge on anything.
Tips and Strategies
Choose Words CarefullyoThere are certain “Trigger Words” that
can cause people to become more difficult especially in emotionally charged situations.
oThese “Trigger Words” include:o“Calm Down!”o“You have to…”o“You can’t…”o“Sorry”o“But”
More Tips and Strategies
Never over-promise or make threats• In difficult situations we’re often tempted
to make promises that we can’t keep. Be honest.
• If you add fuel to the fire (threats), the person will become even more angry and difficult.
• You will lose credibility if you can’t keep promises or follow through with the threats.