dhl objectives

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 Key Issues with Express Industry: Issue 1: e-Commerce setting up own delivery system to avoid the delays and mismanagement of consignments by courier companies Issue 2: Te lecom service providers encouraging customers to subscribe for e-billing and e-payment options Issue 3: Increased internet accessibility has a direct negative impact on courier of confidential documents Epress Industry in India http:!!www "eiciindia"org!frontsite! #tudy$2%of$2%Epress$2%Industry  $2%in$2%India&'inal$2%(eport&)uly$2%1*$2%&'I+,"pdf  #tudy of Competitiveness http:!!www "diva-portal"org!sma sh!get!diva2:./..0%!'T ET%2

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Key Issues with Express Industry:Issue 1: e-Commerce setting up own delivery system to avoid the delays and mismanagement of consignments by courier companiesIssue 2: Telecom service providers encouraging customers to subscribe for e-billing and e-payment optionsIssue 3: Increased internet accessibility has a direct negative impact on courier of confidential documents

Express Industry in India http://www.eiciindia.org/frontsite/Study%20of%20Express%20Industry%20in%20India_Final%20Report_July%2016%20_FINAL.pdf

Study of Competitivenesshttp://www.diva-portal.org/smash/get/diva2:545580/FULLTEXT02

Objectives1. To know the reason for preferring courier services2. To understand the consumer perception towards courier services