dhl express service guide 2018 · dhl express – excellence. simply delivered. dhl express service...

DHL Express – Excellence. Simply delivered.

DHL EXPRESS

SERVICE GUIDE 2018 FINLANDPlease click the menu below to go directly to the information you are looking for.

The international specialistsPage 2

ServicesPage 3

How to ship with DHL ExpressPage 8

Shipping tools 2

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2018: Finland 2

DHL Express is the global market leader and specialist

in international shipping and courier delivery services,

and we’ve been building and continuously improving

our service for more than 45 years. Key to our success

is the strength of our global network, spanning more

than 220 countries and territories, in which some

90,000 employees provide services to more than 2.5

million customers.

What really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled

with their passion and ‘can-do’ attitude, delivers

a truly world-class service and ensures that your

shipments get to their destination securely and as

quickly as possible.

Their expertise has been further enhanced recently

as a result of all our employees participating in the

company’s award-winning Certified International

Specialists (CIS) engagement and development

program.

This guide enables you to find out how DHL Express

can help you with your international shipping needs,

and to see what best fits your needs from our wide

range of products and services. Should you have any

questions, please get in touch with Customer Service,

tel. 030 45 345 or visit us at dhl.fi.

The international specialists Services How to ship with DHL Express Shipping tools

http://dhl.fi

DHL Service & Rate Guide 2018: Finland

HOW TO SHIP WITH DHL EXPRESS

3DHL Service & Rate Guide 2018: Finland

SERVICES3

EXPORT SERVICES DHL Express 9:00 (10:30 to the USA)

Our premium time-definite service offers a delivery before

9:00 (10:30 to the USA) on lanes that guarantee either a

next or second business day delivery. DHL Express 9:00 is

offered to the majority of business centers in Europe, the

Middle East, Africa and Asia. DHL Express 9:00 features a

money-back guarantee and is suitable for pieces up to 30kg

and shipments up to 300kg.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments

before 12 noon on the next possible business day. DHL

Express 12:00 offers a money-back guarantee and allows for

heavier pieces up to 70kg and shipments up to 300kg.

DHL Express Worldwide

Our most popular product, DHL Express Worldwide, offers

an end of business day delivery service around the world for

pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express

delivery company.

DHL Economy Select

DHL Economy Select is the ideal choice for less urgent

shipments, with door-to-door delivery throughout Europe

within a defined number of business days.

All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually

every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our

services offer full track-and-trace visibility so you always know where your shipments are.

Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services


Our international services at a glance

DHL Express 9:00 (10:30 to the USA)

DHL Express 12:00DHL Express Worldwide

DHL Economy Select

Service description

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Delivery before 12 noon on the next possible business day

Delivery by the end of the next possible business day

Delivery within a defined number of business days

Money-back guarantee Yes* Yes* No No

Countries and territories covered 28 More than 75 More than 220 27

Delivery attempts 2 2 2 2

Maximum piece weight (not on pallet)

30kg 70kg 70kg 70kg

Maximum piece dimensions (L x W x H)

120 x 80 x 80cm** 120 x 80 x 80cm** 120 x 80 x 80cm** 120 x 80 x 80cm**

Pallets accepted No No Yes Yes

Maximum pallet weight n/a n/a 1,000kg 1,000kg

Maximum shipment weight 300kg 300kg 1,000kg 1,000kg

Maximum pallet dimensions (L x W x H)

n/a n/a 120 x 100 x 160cm 120 x 100 x 160cm

*Additional terms and conditions apply – see dhl.fi > Express > Shipping > Shipping Advice > Terms and Conditions for details.**Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

http://www.dhl.fi/en/express/shipping/shipping_advice/terms_conditions.html#money_back_guarantee




SERVICES4



IMPORT SERVICES With our DHL Express Worldwide Import product, you can

import shipments from over 200 countries in the world. This

is more than any other express delivery company can offer.

What’s more, customers in, say, the USA can order an import

from China not just to the USA, but to other destinations as

well. We call this a third country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

If you need a faster delivery, our DHL Express 12:00 service

is available for imports as well, as is our DHL Economy

Select Import service for less urgent shipments throughout

Europe. You can order an import from another country, to

be delivered to your country or any other destination, by

using our dedicated electronic shipping solution for imports.

You will have one account number, one invoice in a single

currency and a fixed price that means you know exactly

what you will pay.

DOMESTIC SERVICESIf you want to ship documents or goods within your own

country, we can offer our DHL Time Definite Domestic by the

end of the next possible business day.

DHL EXPRESS ENVELOPEOur DHL Express Envelope service provides door-to-door

international delivery of lightweight document

shipments by the end of the next possible business day.

It also offers you carbon neutral shipping at no extra charge.

Its features include:

■ Up to 300 grams

■ Global coverage

■ Document shipments only

■ Packaging envelope included

■ GoGreen Climate Neutral service




SERVICES5



OPTIONAL SERVICES DHL Express offers a wide range of optional services – from

non-standard deliveries and billing options to climate

neutral shipping. In this way, we give you the flexibility to

choose the service that best fits your needs when using our

express delivery services worldwide.

Duties and Taxes Paid

To make exporting your shipment even easier, DHL Express

can arrange for the shipper or a third party to be billed

for any duties and taxes payable at destination, rather

than the receiver of the shipment being billed. Charges apply

whenever the shipper requests that duties, taxes or other

regulatory fees be paid outside of the destination country.

Dedicated Pickup

If your business needs a dedicated vehicle to collect unusual

shipments or a pickup outside normal business hours, we can

arrange this for you.

Shipment Preparation

This is a convenient, fast and reliable service for seasonal

or irregular shipments that require extra resources for their

preparation. DHL manages the entire process of waybill

preparation, content selection, labelling and packaging,

then sends the shipments to the designated domestic or

international business addresses.

Saturday Delivery

We offer Saturday delivery delivery to key cities. To check

availability, please contact our Customer Service team on

030 45 345.

Shipment Insurance

We recommend this comprehensive protection for your

valuable or personal shipments, giving you peace of mind in

the unlikely event of physical damage or loss.

Extended Liability

If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can extend

the DHL standard liability with this service. It provides

coverage and compensation in the case of loss or damage.

Direct Signature

If you are sending sensitive documents or high value

contents you can request DHL to obtain a direct signature

from the consignee or a representative at the delivery

address. DHL will ensure your shipment is not re-directed,

or delivered at an alternative address. This service is only

available on request.

GoGreen Climate Neutral

This service is for customers who need a reliable method to

calculate their annual carbon emissions at a shipment level

and subsequently offset these emissions through approved

environmental programs. The whole process is verified

annually by an independent body accredited by the

United Nations.

GoGreen Carbon Estimate

This is a high-level calculation using averages based on lane

and transportation mode. The report records the results

over the last three months. There is no offsetting involved

in this service.

GoGreen Carbon Footprint

This is a detailed calculation of the carbon footprint of

shipments sent in a stated period. The report uses the

same measurement principles as Climate Neutral but

without the offsetting.

For a full list of optional services, please visit your country website at dhl.fi > Express > Optional Services

http://dhl.fi/en/express/optional_services.html




SERVICES6



SURCHARGES In order to maintain a consistently high level of service, in

specific circumstances DHL Express levies a surcharge for

exceptional activities, ensuring that these surcharges are fair

for all of our customers.

Fuel Surcharge

This variable surcharge is applied to the weight charge of

each shipment and any transportation related surcharges.

It is derived from publicly available fuel oil indices that are

also shown on the DHL Express website at dhl.fi >

Express > Shipping > Shipping Advice > Fuel Surcharge. The

charge is calibrated every month to the oil price that was

current two months prior to the billing month. The Fuel

Surcharge applies to domestic and international shipments.

Remote Area

This surcharge applies when a shipment is collected from or

delivered to a location that is distant or difficult to serve.

The Remote Area surcharge applies to international and

domestic shipments.

Oversize Piece

This fixed surcharge applies to any piece, including a pallet,

that exceeds the scale weight of 70kg or with a single

dimension in excess of 120cm. The Oversize Piece surcharge

applies to domestic and international shipments.

Non-Stackable Pallet

This fixed surcharge is applied to any pallet within a

shipment that is not stackable either on request by the

shipper, or because of its shape, packaging or content. The

Non-Stackable Pallet surcharge applies to domestic and

international shipments.

Dangerous Goods

This surcharge is applied to any shipment that contains

substances or commodities that are classified as hazardous.

Dangerous Goods surcharges apply to domestic and


Lithium Batteries

A surcharge may apply per shipment when the handling

and transportation of shipments involves Lithium Ion or

Lithium Metal batteries compliant with the appropriate IATA

Packing Instructions 965, 966, 967, 969 and 970, Section II.

Address Correction

This fixed surcharge is applied to any shipment that has

an incorrect delivery address at the time of pickup and

the delivery cannot be fulfilled after making efforts at

the destination to determine the correct address. The

Address Correction surcharge applies to domestic and


Data Entry

This fixed surcharge applies for each shipment consigned

with non-electronic, paper based manual waybills. Electronic

shipping documentation incurs no additional charges.

Security Charges

Additional surcharges may apply when shipping from or to a

destination country where DHL is operating at elevated risk

due to continuous state of war, civil unrest, or continuous

threats from terrorism (Elevated Risk), or when shipping

to a destination country that is subject to trade restrictions

imposed by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit your country website at dhl.fi > Express > Shipping > Shipping Advice > Surcharges

http://www.dhl.fi/en/express/shipping/shipping_advice/express_fuel_surcharge.html

http://www.dhl.com/en/express/shipping/shipping_advice/surcharges.html




SERVICES7



dhl.fi > Express > Customs Services and Support > Customs Services

CUSTOMS SERVICES DHL Express is the international specialist in shipping,

with extensive knowledge and experience of dealing with

customs topics worldwide. For your peace of mind, we

provide a wide range of customs support for standard as

well as non-routine customs-clearance processes. By making

sure that clearance is a smooth and efficient process, we

ensure your shipments arrive as quickly as possible, and

leave you free to focus on your core business. With our

online tool (tas.dhl.com) we provide essential customs

information to help you prepare your shipments.

Disbursement

At the receiver’s request, DHL credit or cash is used to fund

the clearance, duty and tax charges relating to a shipment

or piece, instead of the receiver using their own bond or

credit line. The customs process is accelerated, with DHL

making prompt payment of relevant charges while the

receiver defers payment until an agreed date.

Advance Payment

This service covers any import of a non-document shipment

for which DHL advances customs duties, taxes or regulatory

charges for receivers with whom DHL has no contractual

business relation e.g. private consumers. DHL assumes the

risk of non-repayment by the receiver, for which a charge is

applied based on the credit advanced, subject to a standard

minimum.

Bonded Storage

Storage charges apply when the shipment cannot be

released by customs due to inaccurate or missing paperwork.

These charges take effect three days after the shipment

arrival date or the broker notification, whichever is later.

Bonded Transit

A bonded shipment occurs when DHL is requested to move

non-document foreign-origin goods to a location other than

the regular DHL gateway at destination. Bonded Transit

is normally operated within a country or customs union,

and is necessary prior to final clearance by the importer or

designated broker. Bonded Transit applies to both export

and import shipments whenever DHL is required to open,

manage or report any form of transfer under bond using

our own guarantee.

Export Declaration

Applies in countries where an export declaration is required

for shipments containing controlled commodities or

exceeding a certain value threshold or weight.

http://www.dhl.com/en/express/customs_support.html

https://tas.dhl.com/tas/servlet/login



8

PREPARING YOUR SHIPMENTShipment weight

If you are sending a large but lightweight shipment, where

its volumetric weight exceeds its actual weight, the cost of

the shipment is calculated on the space your consignment

takes up on the aircraft. This is a standard IATA method. To

calculate the volumetric weight of your shipment, simply

multiply the length by height by width in centimetres, then

divide the total sum by 5,000.

Documentation required

Waybill

All shipments sent with DHL Express need to have a fully

completed DHL waybill or label securely attached to each

piece. This will enable the successful movement of your

shipment through the DHL network. Each waybill or label is

individually numbered to allow you to track your shipment

from collection through to delivery. Your shipment may also

need to be accompanied by customs documentation, such

as a commercial or proforma invoice, as well as additional

paperwork depending on the contents and value of the

shipment and the country you are sending to.

Invoice

A commercial or proforma invoice is required when sending

non-document shipments to countries and territories outside

your origin country or customs union. This is essentially a

declaration containing all the details of a transaction and

is used by customs authorities to assess if duties or taxes

are payable. A commercial invoice is used when goods are

part of a commercial transaction or intended for resale.

A proforma invoice is used when sending goods of no

commercial value (for example, when sending samples).

Height

WidthLength

Preparing your shipment Packaging your shipment Paying for your shipment




9

Your invoice will require the following details:

1 Bank details

These are the bank details that will be used for the

transaction between the seller and buyer. These details are

not required for non-commercial/proforma invoices.

2 Description

Generic or broad descriptions are no longer permitted and

are likely to cause delays. Descriptions should include the

items, how many there are, what they are made of, and

what they will be used for. For example, describing items

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs

classification, safety and security reasons.

3 Commodity code

This is the product identification code used by the exporting

country to classify the goods to be exported. It assists

clearance and avoids delays.

4 Country of manufacture/origin

This relates to the place of manufacture, not the country of

export. If items are manufactured in more than one country,

please list the origins.

5 Total declared value

This is the total value of the transaction for customs

purposes based on the Incoterm selected. The total declared

value should include freight and insurance charges if the

seller is responsible for these two elements.

6 Type of export

The options are: (1) Permanent; (2) Temporary; and

(3) Repair & Return.

7 Incoterms

Insert the Incoterm that best describes the terms of the

transaction. For example, DAP (Delivered At Place).

8 Reason for export

This could be: For Sale; For Repair; After Repair; Gift;

Sample; Personal Use Not For Resale; Replacement;

Intercompany Transfer; or Personal Effects.


ExporterTax ID/VAT No:

Commercial Invoice

Bank details Date:

Waybill number:

Invoice no:

Exporter code:

Importer (Bill to): Receiver if different from Importer

Tax ID/VAT No:

Shipment reference:

Full description of goods

Commodity code

Item quantity

Unit value[Currency]

Subtotal value[Currency]

Net weight

Country of manufacture/origin

Freight:

Insurance:

Total declared value/currency: Total net weight/ kg(s)

Total Pieces Total gross weight/ kg(s)

Type of export:

Incoterms:

Reason for export:

I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above

Position in company: Signature:

Company stamp

1

2 3 4

5

6

7

8




10


PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

through the DHL Express global network, it is important that

they are packaged and labeled correctly.

Packaging guidelines

n If you are re-using envelopes or boxes, please ensure that

old labels and markings are removed.

n Securely fix the waybill to the shipment. The waybill can

be thought of as the shipment’s airline ticket and it will

delay delivery if it becomes separated from your shipment.

n The barcodes on the waybill are scanned at numerous points

during your shipment’s journey. Please ensure the barcode

is flat and not covered by tape, shrinkwrap or strapping.

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes.

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes.

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There should not

be any possibility of the contents piercing the packaging.

n Any individual pieces over 70kg should be placed on a

pallet. If you are sending a multi-piece shipment, it is not

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet.

DHL packaging

We offer a range of high-quality DHL-branded packaging

items, suitable for shipping items of all shapes and sizes.

The items available include:

n Flyer bags

n Cardboard document envelopes

n Boxes in a range of sizes

n Tubes

n Bottle boxes

For more information on the range of packaging available,

please contact your DHL Account Manager or local Customer

Service team.

Prohibited and Restricted Goods

Prohibited Items

The following items will NOT be accepted for carriage

by DHL. This list includes items which are prohibited for

carriage by any law, regulation or statute of any federal,

state or local government of any country from, to or

through which the items may be carried. For international

carriage there may be additional prohibited items specified

by the country of destination. DHL may at its sole discretion

refuse to carry other items not listed below.

n All Samsung Galaxy Note7 and Samsung Note7 devices

n Bullion (of any precious metal)

n Cash (legal tender – bank notes, currency notes and coins)

n Complete firearms, ammunition, explosives / explosive

devices

n Human remains or ashes

n Hunting (animal) trophies, animal parts such as ivory

and sharks fin, animal remains or ashes, or animal by-

products and derived products not intended for human

consumption, prohibited for movement by the CITES

Convention and/or local law

n Illegal goods, such as counterfeit goods and narcotics

n Live animals (including but not limited to mammals,

reptiles, fish, invertebrates, amphibians, birds, insects,

larvae and pupae)

n Loose lithium metal batteries under IATA PI968 section II

n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)




11


Restricted Items

The following items will NOT be accepted for carriage unless

otherwise agreed to by DHL. To obtain such agreement a

business case will need to be conducted by DHL and the

items approved for carriage will be recorded in writing with

the Customer.

n Air guns, imitation or replica firearms, firearm parts

and replica ammunition (includes rifle butts, trigger

mechanisms, screws / bolts etc which are manufactured for

the sole purpose of creating a functional firearm)

n Antiques and works of art with a shipment value in excess

of EUR 500,000

n Banderols / Tax stickers with a shipment value in excess of

EUR 500,000

n Cigarettes and electronic cigarettes with a shipment value

in excess of EUR 500,000.

n Dangerous / hazardous goods including but not limited to

perfumes, aftershaves, aerosols, flammable substances, dry

ice, biological substances, UN classified dangerous goods

and any goods specified as such under International Air

Transport Association regulations (“IATA”), the Agreement

on Dangerous Goods by Road (“ADR”) or International

Maritime Dangerous Goods (“IMDG”) regulations.

Applicable to all shipments valued in excess of EUR

500,000

n Financial and monetary commodities – examples include

but are not limited to activated SIM cards for mobile

phones, blank or activated credit or cash dispenser cards,

blank cheques, event tickets, lottery tickets, money or

postal orders, pre-paid phone cards, tickets (blank stock),

traveller’s cheques, vouchers/tokens, unused stamps

etc. Applicable to all shipments valued in excess of EUR

500,000

n Furs

n Jewellery and watches and with individual values in excess

of EUR 5,000. The shipment must not exceed EUR 100,000

PAYING FOR YOUR SHIPMENTYou can pay for DHL Express services either with cash, a

credit card or by bank transfer. You can open an account

with DHL Express to pay via bank transfer; and all account

customers receive invoices on a pre-determined basis. For

more details, please get in touch with a Customer Service

Advisor at your local DHL Express office or go to

dhl.com/en/express/shipping/open_account.


http://www.dhl.com/en/express/shipping/open_account.html


SHIPPING TOOLS12


SHIPPING SOLUTIONS Making shipping easier

DHL Express offers a choice of electronic tools to suit even

the most demanding requirements. We invest continually

in market-leading technologies to make it easier for you to

send your shipments around the world. As a result, you have

more time to focus on your business.

Our electronic solutions cover online and offline options,

as well as integrated solutions. In addition, we provide

industry-specific solutions tailored for the Life Sciences and

Technology sectors. More information about our general

capabilities is provided on this page.

dhl.fi

Our website provides a comprehensive guide to DHL Express

shipping services, as well as transport news, service updates

and contact details. To make doing business with us even

easier, the site features interactive tools that include online

booking, tracking and a volumetric weight calculator.

MyDHL

MyDHL gives you access to all DHL’s online capabilities. It

allows you to prepare your shipments, arrange collections,

store address details and use proactive tracking services.

You can register online at mydhl.com and benefit from

online billing solutions, eReturn and a lot more – all via a

single portal, giving you access to one or more accounts.

Easyship

This is an offline advanced shipment management tool for

any organization with large shipping volumes or regular

scheduled deliveries. DHL Easyship can handle the needs of

multinational supply chains or any business with a central

shipping function. It is a Windows-based system, which

is easy to use yet very powerful – enabling you to handle

everything from regular mailshots to multi-stage shipping

processes.

Customer shipping integration

Using EDI and XML Services enables you to incorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides

global shipment tracking while making it faster and easier

to access information about transit times, rates and courier

bookings.

Specific solutions

DHL offers additional capabilities for businesses requiring

more specialized solutions – for example, its Medical Express

and Collect & Return services. For more information, please

contact your DHL Account Manager or local Customer

Service team.

On Demand Delivery

An innovative, easy-to-use DHL Express service designed to

improve first-time delivery performance and enhance the

customer experience, especially for private or residential

deliveries. On Demand Delivery alert messages keep DHL

Receivers informed of shipment progress and scheduled

delivery. And the On Demand Delivery website allows

Receivers to reschedule, reroute, release or conveniently

collect from a DHL Service Point. Global availability ensures

consistent service standards and a harmonized user

experience for Receivers.

https://www.mydhl.dhl.com

Country Head Office address

DHL Express (Finland) Oy

Tullimiehentie 10

01530 Vantaa

DHL Express Customer Service

Tel. 030 45 345

For contact details of the DHL Express office

nearest to you, please visit our website at dhl.fi

Valid: 1st January 2018

http://www.dhl.fi/en.html

dhl express service guide 2018 · dhl express – excellence. simply delivered. dhl express service...

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