dhl express service & rate guide 2020 · emissions logistics 260+ aircratf ... 84,000+ 300+ dhl...

DHL EXPRESS

SERVICE & RATE GUIDE 2020 UNITED ARAB EMIRATES

The International SpecialistsPage 2

ServicesPage 4

How to Ship with DHL Express0

Shipping ToolsPage 14

Zones and RatesPage 15

https://www.instagram.com/dhlexpress

https://www.linkedin.com/company/dhlexpress

https://twitter.com/dhlexpress

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http://facebook.com/DHLUAEofficial

2

Operating in

facilities

shipments per year vehicles (own, leased,

subcontracted trucks and vans)

employees

CONNECTING YOUR WORLD

flightsperday (commercial and non-commercial)

220+

400

100,000+

million+

Figures are approximate as of the end of 2018 *TAPA = Transported Asset Protection Association

34,000+

3,000+3,000+

Service Points

TAPA*certifications

By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics

aircraft260+countries and territories worldwide

84,000+

300+






DHL Service & Rate Guide 2020: United Arab Emirates

THE INTERNATIONAL SPECIALISTS3

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building

and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning

more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and

‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly

as possible.

The International Specialists Services How to Ship

with DHL ExpressShipping

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ThroughourCertifiedInternationalSpecialistProgramwe

provide all DHL Express employees with the requisite

knowledge they need to do their job competently and

confidently–andthat’sgoodnewsforbothemployeesand

customers.AsCertifiedInternationalSpecialistsyoucanrelyon

DHL Express as the experts in international express.

ThisguideenablesyoutofindouthowDHLExpresscanhelp

you with your international shipping needs, and to see what best

fitsyourneedsfromourwiderangeofproductsandservices.

Should you have any questions, please get in touch with your

DHL Account Manager or visit us at dhl.ae.

http://www.dhl.ae/en/express.html


SERVICES4

EXPORT SERVICES DHL Express WorldwideOurmostpopularproduct,DHLExpressWorldwide,offersan

end of business day delivery service around the world for pieces

up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express

delivery company.

DHL Express 12:00With DHL Express 12:00 you will receive your shipments before

12 noon on the next possible business day. DHL Express 12:00

offersamoney-backguaranteeandallowsforheavierpiecesup

to 70kg and shipments up to 300kg.

DHL Express 9:00 (10:30 to the USA) Ourpremiumtime-definiteserviceoffersadeliverybefore9:00

(10:30 to the USA) on lanes that guarantee either a next or

secondbusinessdaydelivery.DHLExpress9:00isofferedtothe

majority of business centers in Europe, the Middle East, Africa,

AsiaandtheAmericas.DHLExpress9:00featuresamoney-back

guarantee and is suitable for pieces up to 30kg and shipments

up to 300kg.

Ourcoreservicesaretimedefiniteandofferyousecuredoor-to-doordeliveryofgoodsanddocumentstoandfromvirtuallyevery

countryandterritory.Whetheryouneedyourshipmentsdeliveredatthestart,middleorendofabusinessday,ourservicesofferfull

track-and-trace visibility so you always know where your shipments are.

DHL Express Worldwide

DHL Express 12:00DHL Express 9:00 (10:30 to the USA)

Service descriptionDelivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Deliverybefore9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 75 53

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment – 10 10

Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm

Maximum pallet weight 300kg Pallets not accepted Pallets not accepted

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted

*Additionaltermsandconditionsapply–seedhl.ae for details.†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.

Our international services at a glance



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Export Services

Import Services

Domestic Services E-commerce Optional

Services Surcharges Customs Services



SERVICES5



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Export Services

Import Services



IMPORT SERVICES

WithourDHLExpressWorldwideImportproduct,youcan

import shipments from over 220 countries and territories

in the world. This is more than any other express delivery

companycanoffer.What’smore,customersin,say,the

USA can order an import from China not just to the USA,

but to other destinations as well. We call this a third

country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

Ifyouneedafasterdelivery,ourDHLExpress12:00and

DHLExpress9:00servicesareavailableforimportas

well. You can order an import from another country, to be

delivered to your country or any other destination, by

using our dedicated electronic shipping solution for

imports. You will have one account number, one invoice in

asinglecurrencyandafixedpricethatmeansyouknow

exactly what you will pay.

DOMESTIC SERVICES

Ifyouwanttoshipdocumentsorgoodswithinyourown

country,wecanofferourTimeDefiniteDomestic

products with delivery time guarantees of 12:00, 10:30,

9:00ortheendofthenextpossiblebusinessday.


SERVICES6



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International e-commerceThe explosion in online shopping extends across borders, and

this trend looks set to continue. DHL supports our customers’

international growth with:

n Global reach

n Express options

n Duties and taxes paid options and customs expertise

n Late pick ups

n Easy returns solutions

Fast, flexible and easyConsumersexpecteverything‘ondemand’–anytime,anywhere.

DHL shipping options give customers a distinct competitive

edge:over90%ofonlineconsumerslookattheavailable

delivery options before going to the checkout, and their decision

isinfluencedbydeliveryspeed,flexibilityandease. Scheduled delivery Signature release/ leave your signature

Leave with neighbor or concierge

Collect from Service Point

Alternative address Vacation hold

DHL’s On Demand Delivery tool keeps receivers informed

of shipment progress, allowing them to reschedule,

reroute, release or conveniently collect from a DHL

ServicePoint.Itisaninnovative,easy-to-use,mobile-

friendly service, especially for residential deliveries.

Designed to enhance the online shopper’s experience,

especially for residential deliveries, the service is

available globally, meaning consistent service standards

and a harmonized user experience.

Discover and growVisit discover.dhl.com to learn more about how DHL helps

e-commerce companies ranging from start-ups to large

enterprises, advising them on how to grow internationally.

Our e-commerce focussed country guides, white papers such as

‘The 21st Century Spice Trade’, customer and trend research and

market intelligence tools can enable you to better understand

your customers and shipping requirements to take the next step

in your e-commerce journey.

Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Export Services

Import Services



http://ondemand.dhl.com/

https://discover.dhl.com/

http://www.dhl.com/content/dam/downloads/g0/press/publication/g0_dhl_express_cross_border_ecommerce_21st_century_spice_trade.pdf


SERVICES7



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OPTIONAL SERVICES

DHLExpressoffersawiderangeofoptionalservices–fromnon-standard deliveries and billing options to climate neutral shipping.Youhavetheflexibilitytochoosethebestserviceforyour needs with our express delivery services worldwide. Contact Customer Services to learn more.

Duties and Taxes Paid View charges

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Dedicated Pickup and Delivery View charges

Ifyourbusinessneedsadedicatedvehicletocollectordeliverunusual shipments, or a pickup or delivery outside normal business hours, we can arrange this.

Shipment Preparation View charges

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Saturday Delivery View charges

WeofferSaturdaydeliveryservicestokeycitiesinmorethan 70 countries.

Shipment Insurance View charges

We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.

Extended Liability View charges

Ifyouaresendingvaluabledocumentssuchaspassports,visaapplicationsorregulatorycertificatesyoucanextendtheDHLstandardliabilitywiththisservice.Itprovidescoverageandcompensation in the case of loss or damage.

Direct Signature View charges

Ifyouaresendingsensitivedocumentsorhighvaluecontentsyou can request DHL to obtain a direct signature from the

consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Residential Address View charges

Customers shipping to a home or private residence can activate specificdeliveryoptionsbydesignatingthedeliveryaddressasresidential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

GoGreen Climate Neutral View charges

This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequentlyoffsettheseemissionsthrough approved environmental programs. The whole process isverifiedannuallybyanindependentbodyaccreditedbytheUnited Nations. DHL can also provide reports for either a high level estimate or a detailed carbon footprint.

Packaging View charges

Weofferarangeofhigh-qualityDHL-brandedpackagingitems.One-offflyers,envelopesandsmallerboxesarefreeofcharge.Larger boxes and tubes can be ordered through Customer Services and will be provided by the courier at time of pickup, a charge applies.

Change of Billing View charges

Thisapplieswhenacustomerrequestsachangeofdefinedbilling information on an already issued invoice, and which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.

Neutral Delivery View charges

This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.

For a full list of optional services, please visit dhl.ae/optional_services.

Export Services

Import Services



http://ondemand.dhl.com/

http://www.dhl.ae/en/express/optional_services.html


SERVICES8



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SURCHARGES

Inordertomaintainaconsistentlyhighlevelofservice,in

specificcircumstancesDHLExpressleviesasurchargefor

exceptional activities, ensuring that these surcharges are fair for

all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of each

shipmentandanytransportationrelatedsurcharges.Itis

derived from publicly available fuel oil indices that are also

shown on the DHL Express website at dhl.ae/fuelsurcharge. The

charge is calibrated every month to the oil price that was current

two months prior to the billing month. The Fuel Surcharge

applies to domestic and international shipments.

Remote Area View charges

This surcharge applies when a shipment is collected from

ordeliveredtoalocationthatisdistantordifficulttoserve.

The Remote Area surcharge applies to international and

domestic shipments.

Overweight Piece View charges

Afixedsurchargeisappliedtoeverypiece,includinga

pallet that exceeds a scale or volumetric weight of 70kg.

The Overweight Piece surcharge applies to domestic and

international shipments.

Oversize Piece View charges

Thisfixedsurchargeappliestoeverypiece,includingapallet,

with a single dimension in excess of 120cm. The Oversize Piece

surcharge applies to domestic and international shipments.

Non-Stackable Pallet View charges

Thisfixedsurchargeisappliedtoeverypalletwithinashipment

that cannot be stacked, either on request by the shipper, or

because of its shape, content or packaging. This surcharge

applies to domestic and international shipments.

Dangerous Goods View charges

DHL can carry acceptable quantities of dangerous goods or

hazardous materials. Packages containing dangerous goods

materials will be assessed and a service charge will be applied

accordingly. Additional charges may also apply.

Lithium Batteries View charges

A surcharge may apply per shipment when the handling and

transportationofshipmentsinvolvesLithiumIonorLithium

MetalbatteriescompliantwiththeappropriateIATAPacking

Instructions966,967,969and970,SectionII.

Excepted Quantities View charges

Thisfixedsurchargeisappliedpershipmentwhenthehandling

and transportation of shipments involves substances and

commodities that are in Excepted Quantities in compliance with

IATADangerousGoodsRegulations.

Limited Quantities View charges

A surcharge is applied per shipment when the ground handling

and transportation of shipments involves substances and

commodities that are in Limited Quantities in compliance

with ADR regulations and which are restricted from air

transportation. Such dangerous goods are restricted to no

more than 30kg per piece and are accepted from approved

shippers only.

Dry Ice UN1845 View charges

A service charge will be applied for the handling and

transportationofDryIceUN1845,whichisusedasafreezing

agent for non-dangerous goods.

Address Correction View charges

Thisfixedsurchargeisappliedtoanyshipmentthathasan

incorrect delivery address at the time of pickup and the delivery

cannotbefulfilledaftermakingeffortsatthedestinationto

determine the correct address. This surcharge applies to

domestic and international shipments.

Data Entry View charges

Thisfixedsurchargeappliesforeachshipmentconsignedwith

non-electronic, paper based manual waybills. Electronic

shipping documentation incurs no additional charges.

Security Charges View charges

Additional surcharges may apply when shipping from or to a

destination country where DHL is operating at elevated risk due

to continuous state of war, civil unrest, or continuous threats

from terrorism (Elevated Risk), or when shipping to a

destination country that is subject to trade restrictions imposed

by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit dhl.ae/surcharges.

Export Services

Import Services



http://www.dhl.ae/en/express/shipping/shipping_advice/express_fuel_surcharge_apem.html

http://www.dhl.ae/en/express/shipping/shipping_advice/surcharges.html


SERVICES9



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CUSTOMS SERVICES

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is asmoothandefficientprocess,weensureyourshipmentsarriveas quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date.

Advance Payment View charges

The service covers any import of a non-document shipment for which DHL has paid or used its customs credit line advancing customs duties, taxes or regulatory charges on behalf of those importers with whom DHL has no contract. The charge is based on the credit advanced or guaranteed and is subject to a standard minimum.

Broker Notification View charges

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the importclearanceandresumethedeliverytothefinaldestinationonce the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Formal Clearance View charges

Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance procedures.

Bonded Storage View charges

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take

effectthreecalendardaysafterthefreightarrivaldateorbrokernotification,whicheverislater.Thechargeappliestothedutyand taxes payer.

Bonded Transit View charges

A bonded shipment occurs when DHL is requested to move non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is normally operated within a country or customs union, and is necessary priortofinalclearancebytheimporterordesignatedbroker.Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond using our own guarantee.

Export Declaration View charges

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Release to Broker View charges

At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.

Clearance Data Modification View charges

A surcharge applies in case the customs declared value of a shipmentrequiresmodificationeitherbeforeorduringthecustoms clearance process.

Temporary Import/Export View charges

When requested by the shipper or importer, DHL prepares the merchandise or goods for their temporary export and later import.Raworsemi-finishedmaterialscanbeimportedintoaCustoms’ approved Export Processing Zone or Free Trade Zone forvalueaddingactivities,providingthefinishedgoodsaresubsequently exported.

For a full list of customs charges, please visit dhl.ae/customs_services.

Export Services

Import Services



https://tas.dhl.com/tas/servlet/login

http://www.dhl.ae/en/express/customs_support.html


HOW TO SHIP WITH DHL EXPRESS10

Shipment weightPleaseweighandmeasureyourshipment.Ifyouaresending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standardIATAmethod.Tocalculatethevolumetricweightof your shipment, simply multiply the length by height by width in centimeters, then divide the total sum by 5,000 for each piece in the shipment. Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirmthiscalculation.

Documentation required: waybillAll shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

Documentation required: invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).



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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

Height

WidthLength

1

2

3





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Your invoice will require the following details:

PREPARING YOUR SHIPMENT

1 BANK DETAILS These are the bank details that will be used for the transaction between the seller and buyer. These details are not required for non-commercial/proforma invoices.

2 DESCRIPTION Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification,safetyandsecurityreasons.

3 COMMODITY CODE Thisistheproductidentificationcodeusedby the exporting country to classify the goodstobeexported.Itassistsclearanceand avoids delays.

4 COUNTRY OF MANUFACTURE/ORIGIN This relates to the place of manufacture, notthecountryofexport.Ifitemsaremanufactured in more than one country, please list the origins.

5 TOTAL DECLARED VALUE This is the total value of the transaction for customspurposesbasedontheIncotermselected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements.

6 TYPE OF EXPORT The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return.

7 INCOTERM InserttheIncotermthatbestdescribestheterms of the transaction. For example, DAP (Delivered At Place).

8 REASON FOR EXPORT This could be: For Sale; For Repair; After Repair; Gift; Sample; Personal Use Not ForResale;Replacement;IntercompanyTransfer;orPersonalEffects.

Exporter

TaxID/VATnumber

Commercial Invoice

Bank details Date

Waybill number

Invoicenumber

Exporter code

Importer(billto) ReceiverifdifferentfromImporter

TaxID/VATnumber

Shipment reference

Full description of goods

Commodity code

Itemquantity

Unit value[Currency]

Subtotal value[Currency]

Net weight Country of manufacture/origin

Freight

Insurance

Total declared value/currency Total net weight/kg(s)

Total pieces Total gross weight/kg(s)

Type of export

Incoterms

Reason for export

I/Weherebycertifythattheinformationcontainedinthisinvoiceistrueandcorrectandthatthecontents of the shipments are as stated above.

Position in company Signature

Company stamp

2

3

1

4

5

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PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely

through the DHL Express global network, it is important that

they are packaged and labeled correctly.

Packaging guidelines n Ifyouarere-usingenvelopesorboxes,pleaseensurethat

old labels and markings are removed

n Securelyfixthewaybilltotheshipment.Thewaybillcanbe

thought of as the shipment’s airline ticket and it will delay

delivery if it becomes separated from your shipment

n The barcodes on the waybill are scanned at numerous

points during your shipment’s journey. Please ensure

thebarcodeisflatandnotcoveredbytape,shrinkwrap

or strapping

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There should not

be any possibility of the contents piercing the packaging

n Any individual pieces over 70kg should be placed on a

pallet.Ifyouaresendingamulti-pieceshipment,itisnot

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet

DHL packagingWeofferarangeofhigh-qualityDHL-brandedpackagingitems,

suitable for shipping items of all shapes and sizes. The items

available include:

n Flyer bags

n Cardboard document envelopes

n Boxes in a range of sizes

n Tubes

n Bottle boxes

For more information please refer to the Packing Guide

available on dhl.ae/packingguide.

Prohibited and Restricted Commodities Prohibited ItemsThe following items will NOT be accepted for carriage by DHL.

This list includes items which are prohibited for carriage by

any law, regulation or statute of any federal, state or local

government of any country from, to or through which the items

may be carried. For international carriage there may be

additionalprohibiteditemsspecifiedbythecountryof

destination. DHL may at its sole discretion refuse to carry other

items not listed below.

n All Samsung Galaxy Note7 and Samsung Note7 devices

n Bullion (of any precious metal)

n Cash(legaltender–banknotes,currencynotesandcoins)

n Completefirearms,ammunition,explosives/explosive

devices including inert explosives and test pieces, air guns,

replicaandimitationfirearms

n Human remains or ashes in any form

n Hunting (animal) trophies, animal parts such as ivory and

shark’sfin,animalremainsorashes,oranimalby-products

and derived products not intended for human

consumption,prohibitedformovementbytheCITES

Convention and/or local law

n Illegalgoods,suchascounterfeitgoodsandnarcotics

n Live animals (including but not limited to mammals,

reptiles,fish,invertebrates,amphibians,birds,insects,

larvae and pupae)

n LooselithiummetalbatteriesunderIATAPI968sectionII

n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)

http://www.dhl.ae/en/express/shipping/shipping_advice/packaging_advice.html



Restricted ItemsThe following items will NOT be accepted for carriage unless

otherwise agreed to by DHL. To obtain such agreement a

business case will need to be conducted by DHL and the items

approved for carriage will be recorded in writing with the

customer.

n Airguns,tasers,imitationorreplicafirearms,firearmparts

andreplicaammunition(includesriflebutts,trigger

mechanisms, screws/bolts etc which are manufactured for

thesolepurposeofcreatingafunctionalfirearm)

n Antiques and works of art with a shipment value in excess

of EUR 500,000

n Banderols/Tax stickers with a shipment value in excess of

EUR 500,000

n Cannabisformedicinalpurposesfrombonafide

pharmaceutical manufacturers with appropriate licences

and where lawful to ship, which must be in tablet or liquid

form, may be carried with an approved business case.

The value of one shipment must not exceed EUR 10,000

n Cigarettes, cigars, tobacco products and electronic

cigarettes with a shipment value in excess of EUR 500,000

n Commemorative coins and medals with an individual value

or total shipment value of EUR 2,000 or more are restricted

for carriage

n Dangerous/hazardous goods including but not limited to

perfumes,aftershaves,aerosols,flammablesubstances,

dryice,biologicalsubstances,UNclassifieddangerous

goodsandanygoodsspecifiedassuchunderInternational

AirTransportAssociationregulations(“IATA”),the

AgreementonDangerousGoodsbyRoad(“ADR”)or

InternationalMaritimeDangerousGoods(“IMDG”)

regulations. Applicable to all shipments valued in excess of

EUR 500,000

n Financialandmonetarycommodities–examplesinclude

butarenotlimitedtoactivatedSIMcardsformobile

phones, blank or activated credit or cash dispenser cards,

blank cheques, event tickets, lottery tickets, money or

postal orders, pre-paid phone cards, tickets (blank stock),

traveller’s cheques, vouchers/tokens, unused stamps etc.

Applicable to all shipments valued in excess of

EUR 500,000

n Furs

n Jewellery and watches and with individual values in excess

of EUR 5,000. The shipment must not exceed EUR 100,000

PAYING FOR YOUR SHIPMENT

You can pay for DHL Express services either with cash, a credit

card or by bank transfer. You can open an account with DHL

Express to pay via bank transfer; and all account customers

receive invoices on a pre-agreed basis. For more details, please

get in touch with a Customer Service Advisor at your local

DHLExpressofficeorgotodhl.com/en/express/shipping/

open_account.



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http://dhl.com/en/express/shipping/open_account

http://dhl.com/en/express/shipping/open_account


SHIPPING TOOLS14



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SHIPPING TOOLS

Making shipping easierDHLExpressoffersachoiceofelectronictoolstosuiteventhe

most demanding requirements. We invest continually in market-

leading technologies to make it easier for you to send your

shipments around the world. As a result, you have more time to

focus on your business.

Ourelectronicsolutionscoveronlineandofflineoptions,aswell

asintegratedsolutions.Inaddition,weprovideindustry-specific

solutions tailored for the Life Sciences and Technology sectors.

More information about our general capabilities is provided on

this page.

DHL.comOur website provides a comprehensive guide to DHL Express

shipping services, as well as transport news, service updates

and contact details. To make doing business with us even easier,

the site features interactive tools that include online booking,

tracking and a volumetric weight calculator.

EasyshipThisisanofflineadvancedshipmentmanagementtoolforany

organization with large shipping volumes or regular scheduled

deliveries. DHL Easyship can handle the needs of multinational

supply chains or any business with a central shipping function.

ItisaWindows-basedsystem,whichiseasytouseyetvery

powerful–enablingyoutohandleeverythingfromregular

mailshots to multi-stage shipping processes.

Customer shipping integrationUsingEDIandXMLServicesenablesyoutoincorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides global

shipment tracking while making it faster and easier to access

information about transit times, rates and courier bookings.

Specific solutionsDHLoffersadditionalcapabilitiesforbusinessesrequiringmore

specializedsolutions–forexample,itsMedicalExpressand

Collect & Return services. For more information, please contact

your DHL Account Manager or local Customer Service team.

MyDHL+ re-imagines the way the shipping business

does business, by combining the tools and services

our customers use most. With its mobile friendly and

intuitive interface, customers can now import, export,

schedule a pickup, track shipments and pay bills more

quicklythanever–allinonevisit,withonepassword

and zero headaches. MyDHL+ makes it incredibly easy

to navigate the complexities of international shipping.

Try it out now at mydhl.com.

The new DHL Express Mobile app lets you track

your shipments and manage your deliveries all in

one place. You can locate the nearest DHL Service

Pointforparceldropofforcollection,andquickly

checkshippingratestoo–rightonyoursmartphone.

Advanced GPS location services and camera barcode

scanning are also available. Download DHL Express

Mobile today, on Android or iPhone.

https://mydhl.express.dhl/index/en.html

https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&hl=en

https://apps.apple.com/sa/app/dhl-express-mobile-app/id1426463073

https://apps.apple.com/sa/app/dhl-express-mobile-app/id1426463073

https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&hl=en


ZONES AND RATES15

Optional services View explanation Charging method Charge

Duties and Taxes Paid Per shipment AED 100

Dedicated Pickup Per shipment AED 73 min per shipment or higher

Dedicated Delivery Per shipment AED 200 min per shipment or higher

Shipment Preparation Per shipment AED 85

Saturday Delivery Per shipment AED 125

ShipmentInsurance By shipment value AED40or2%ofstatedshipmentvalueifhigher

Extended Liability Per shipment AED 25

Direct Signature Per shipment AED 20

Residential Address Per shipment AED 12.50

GoGreen Climate Neutral By shipment weight AED 0.40 per shipment or AED 0.40 per kg, if higher

Packaging Per shipment AED 15 per packaging item or higher

Change of Billing Per invoice AED 40

Neutral Delivery Per shipment AED 20

OPTIONAL SERVICES

For a full list of optional services, please visit our website at dhl.ae/optional_services.



ToolsZones and

Rates

Calculate the Price of Your Shipment

Optional Services Surcharges Customs

ServicesService Capability and Rating Zones

Export Services

Import Services

CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3

Decide which service best suits your needs (see page 4 for international services) and weigh your shipment (see page 10 and dhl.com/volumetricweight)

Determine the rating zone of the origin or destination (see pages 17 and 18)

Find the rate using the rating zone and weight of your shipment (see page19 for exports and page 21 for imports)

1

23

http://www.dhl.ae/en/express/optional_services.html

https://www.dhl.com/en/tools/volumetric_weight_express.html


ZONES AND RATES16

Surcharges View explanation Charging method Charge

Fuel Surcharge Per shipmentPercentage of transportation and additional charges, as per index; details here

Remote Area By shipment weight AED 1.86 per kg AED 100 minimum per shipment

Additional Handling

Overweight Piece Per piece AED 330

Oversize Piece Per piece AED 330

Non-Stackable Pallet Per piece AED 620

Dangerous Goods

Full Dangerous Goods Per shipment AED 400

LithiumBatteriesSectionII(PI965)Per shipment AED 400

LithiumBatteriesSectionII(966,969) Per shipment AED 25

LithiumBatteriesSectionI Per shipment AED 25

Excepted Quantities Per shipment AED 25

Limited Quantities Per shipment AED 100

DryIce(UN1845) Per shipment AED 50

Address Correction Per shipment AED 50

Data Entry Per shipment AED 13

Security Charges

Elevated Risk Per shipment AED 85

Restricted Destination Per shipment AED 125

Customs services View explanation Charging method Charge

Disbursement Per shipment AED50,or2%ofthecreditadvancedifhigher

Advance Payment Per shipment AED50,or2%ofthecreditadvancedifhigher

BrokerNotification Per shipment AED 165

Formal Clearance Per shipment AED 70

Bonded StoragePer shipment and per kg after the third calendar day

AED 25 per shipment and AED1.00 per kg (both per day)

Bonded Transit Per shipment AED 10

Export Declaration Per shipment AED 40

Release to Broker Per shipment AED 165

ClearanceDataModification Per shipment AED 100

TemporaryImport/Export Per shipment AED 165

CUSTOMS SERVICES

SURCHARGES

Please visit our website for a full list of surcharges and customs services.



ToolsZones and

Rates




Export Services

Import Services

http://www.dhl.ae/en/express/shipping/shipping_advice/express_fuel_surcharge_apem.html

http://www.dhl.ae/en/express/shipping/shipping_advice/surcharges.html

http://www.dhl.ae/en/express/customs_support.html


ZONES AND RATES17

SERVICE CAPABILITY AND RATING ZONES

Country/Territory ZoneDHL

Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Afghanistan 4 P PAlbania 5 P PAlgeria 5 P PAmerican Samoa 5 P PAndorra 3 P PAngola 5 P P PAnguilla 5 P PAntigua 5 P PArgentina 5 P P PArmenia 5 P PAruba 5 P PAustralia 4 P PAustria 3 P P P PAzerbaijan 5 P PBahamas 5 P PBahrain 1 P P P PBangladesh 2 P PBarbados 5 P PBelarus 5 P PBelgium 3 P P P PBelize 5 P PBenin 5 P P PBermuda 5 P PBhutan 4 P PBolivia 5 P PBonaire 5 P PBosnia and Herzegovina 5 P PBotswana 5 P PBrazil 4 P P PBrunei 4 P PBulgaria 3 P P PBurkina Faso 5 P P PBurundi 5 P PCambodia 4 P PCameroon 5 P P PCanada 4 P P PCanaryIslands,The 5 P PCape Verde 5 P PCaymanIslands 5 P PCentral African Republic 5 P PChad 5 P PChile 5 P P PChina, People’s Republic 4 P P PColombia 5 P P PComoros 5 P PCongo 5 P P PCongo, Democratic Rep. of 5 P PCookIslands 5 P PCosta Rica 5 P PCoted’Ivoire 5 P PCroatia 5 P P PCuba 5 P PCuracao 5 P PCyprus 3 P P PCzech Republic, The 3 P P P PDenmark 3 P P PDjibouti 5 P PDominica 5 P P

Dominican Republic 5 P P


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Ecuador 5 P P PEgypt 1 P P P PEl Salvador 5 P PEritrea 5 P PEstonia 3 P P PEthiopia 5 P PFalklandIslands 5 P PFaroeIslands 5 P PFiji 5 P PFinland 3 P P PFrance 3 P P P PFrench Guyana 5 P PGabon 5 P P PGambia 5 P PGeorgia 5 P PGermany 3 P P P PGhana 5 P PGibraltar 3 P P PGreece 3 P P PGreenland 3 P PGrenada 5 P PGuadeloupe 5 P PGuam 5 P PGuatemala 5 P PGuernsey 3 P P PGuinea Republic 5 P PGuinea-Bissau 5 P PGuinea-Equatorial 5 P PGuyana (British) 5 P PHaiti 5 P PHonduras 5 P PHong Kong 4 P P P PHungary 3 P P P PIceland 3 P P PIndia 2 P P PIndonesia 4 P P PIran,IslamicRep.of 4 P P PIraq 4 P PIreland,Rep.of 3 P P P PIsrael -Italy 3 P P P PJamaica 5 P PJapan 4 P P PJersey 3 P P PJordan 1 P PKazakhstan 5 P PKenya 5 P PKiribati 5 P PKorea, D.P.R. of (North) 4 P PKorea, Rep. of (South) 4 P P PKosovo 5 P PKuwait 1 P P P PKyrgyzstan 5 P PLao P.D.R. 4 P PLatvia 3 P P PLebanon 1 P P PLesotho 5 P PLiberia 5 P P

Libya 5 P P

Table continues overleaf



ToolsZones and

Rates




Export Services

Import Services

doc = document contents only P = document and non-document contentsFortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

http://dct.dhl.com/


ZONES AND RATES18

SERVICE CAPABILITY AND RATING ZONES


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Liechtenstein 3 P P P PLithuania 3 P P PLuxembourg 3 P P P PMacau 3 P PMadagascar 5 P P PMalawi 5 P PMalaysia 4 P P P PMaldives 5 P PMali 5 P P PMalta 3 P P PMarshallIslands 5 P PMartinique 5 P PMauritania 5 P PMauritius 5 P PMayotte 5 P PMexico 5 P PMicronesia, Fed. States of 5 P PMoldova, Rep. of 5 P PMonaco 3 P PMongolia 5 P PMontenegro, Rep. of 5 P PMontserrat 5 P PMorocco 5 P P PMozambique 5 P P PMyanmar 4 P PNamibia 5 P P PNauru, Rep. of 5 P PNepal 2 P PNetherlands, The 3 P P P PNevis 5 P PNew Caledonia 5 P PNew Zealand 4 P PNicaragua 5 P PNiger 5 P PNigeria 5 P PNiue 5 P PNorth Macedonia 5 P PNorthernMarianaIslands 5 P PNorway 3 P P POman 1 P P P PPakistan 2 P PPalau 5 P PPanama 5 P P PPapua New Guinea 5 P PParaguay 5 P P PPeru 5 P PPhilippines, The 4 P P P PPoland 3 P P P PPortugal 3 P P P PPuerto Rico 5 P PQatar 1 P P P PReunion,Islandof 5 P PRomania 3 P PRussian Federation, The 5 P PRwanda 5 P PSamoa 5 P PSan Marino 3 P P P

Sao Tome & Principe 5 P P


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Saudi Arabia 1 P P P PSenegal 5 P P PSerbia, Rep. of 5 P PSeychelles 5 P PSierra Leone 5 P PSingapore 4 P P P PSlovakia 3 P P P PSlovenia 3 P P P PSolomonIslands 5 P PSomalia 5 P PSomaliland, Rep. of (N. Somalia) 5 P PSouth Africa 5 P P PSouth Sudan 5 P PSpain 3 P P P PSri Lanka 2 P P PSt. Barthelemy 5 P PSt. Eustatius 5 P PSt. Helena 5 P PSt. Kitts 5 P PSt. Lucia 5 P PSt. Maarten 5 P PSt. Vincent 5 P PSudan 5 P P PSuriname 5 P PSwaziland 5 P PSweden 3 P P P PSwitzerland 3 P P P PSyria 4 P P P PTahiti 5 P PTaiwan 4 P P P PTajikistan 5 P PTanzania 5 P P P PThailand 4 P P P PTimor-Leste 5 P PTogo 5 P P PTonga 5 P PTrinidad and Tobago 5 P PTunisia 5 P PTurkey 3 P P PTurkmenistan 5 P PTurksandCaicosIslands 5 P PTuvalu 5 P PUganda 5 P P P PUkraine 5 P PUnited Kingdom 3 P P P PUnited States of America 4 P P PUruguay 5 P PUzbekistan 5 P PVanuatu 5 P PVatican City 3 P P P PVenezuela 5 P P PVietnam 4 P PVirginIslands(British) 5 P PVirginIslands(US) 5 P PYemen, Rep. of 4 P P P PZambia 5 P P P

Zimbabwe 5 P P P

doc = document contents only P = document and non-document contentsFortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.



ToolsZones and

Rates




Export Services

Import Services

http://dct.dhl.com/


ZONES AND RATES19

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents only up to 2kg

0.5 251.13 302.63 334.82 373.45 450.71

1 379.90 457.16 502.22 560.17 682.50

1.5 379.90 457.16 502.22 560.17 682.50

2 566.63 682.51 753.35 843.50 1,030.19

Documents from 2.5kg and non-documents from 0.5kg

0.5 283.88 342.11 378.48 422.16 509.52

1 429.47 516.80 567.74 633.24 771.56

1.5 429.47 516.80 567.74 633.24 771.56

2 640.55 771.56 851.63 953.52 1,164.61

2.5 640.55 771.56 851.63 953.52 1,164.61

3 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73

3.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73

4 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73

4.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73

5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73

5.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

6 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

6.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

7 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

7.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

8 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

8.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

9 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

9.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

10 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38

11 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15

12 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15

13 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15

14 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15

15 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15

16 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51

17 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51

18 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51

19 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51

20 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51




ToolsZones and

Rates




Export Services

Import Services


ZONES AND RATES20

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

21 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56

22 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56

23 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56

24 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56

25 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56

26 2,452.98 2,969.84 3,253.73 3,821.46 4,658.58

27 2,525.77 3,057.19 3,355.63 3,937.91 4,789.62

28 2,598.56 3,144.53 3,457.54 4,054.35 4,920.64

29 2,671.35 3,231.88 3,559.44 4,170.81 5,051.66

30 2,744.12 3,319.22 3,661.35 4,287.26 5,182.68

40 3,023.98 3,613.04 3,990.18 4,823.91 5,836.41

50 3,553.30 4,208.60 4,651.86 5,750.31 6,961.29

60 4,082.62 4,804.16 5,313.54 6,676.71 8,086.17

70 4,611.94 5,399.72 5,975.22 7,603.11 9,211.05

For each additional 1kg

30.1 - 1,000* 52.94 59.56 66.17 92.64 112.49

Export rates by zone and product

DHL EXPRESS WORLDWIDE

DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover75countriesworldwide.

Add 50.00 AED to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA)–Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover53countries

worldwide. Add 100.00 AED to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in AED and and includes fuel surcharge and government levy. Customs duties, taxes, clearance-related charges, VAT and other surcharges are not included in the above rates. Termsandconditionsapply–seedhl.ae for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.



ToolsZones and

Rates




Export Services

Import Services




ZONES AND RATES21

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents only up to 2kg

0.5 228.30 275.12 304.39 339.50 409.74

1 345.37 415.60 456.57 509.25 620.46

1.5 345.37 415.60 456.57 509.25 620.46

2 515.12 620.47 684.87 766.82 936.54

Documents from 2.5kg and non-documents from 0.5kg

0.5 258.08 311.01 344.08 383.79 463.20

1 390.43 469.82 516.13 575.68 701.42

1.5 390.43 469.82 516.13 575.68 701.42

2 582.32 701.42 774.21 866.84 1,058.74

2.5 582.32 701.42 774.21 866.84 1,058.74

3 926.41 1,124.94 1,230.80 1,383.00 1,654.30

3.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30

4 926.41 1,124.94 1,230.80 1,383.00 1,654.30

4.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30

5 926.41 1,124.94 1,230.80 1,383.00 1,654.30

5.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

6 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

6.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

7 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

7.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

8 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

8.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

9 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

9.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

10 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99

11 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14

12 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14

13 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14

14 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14

15 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14

16 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65

17 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65

18 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65

19 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65

20 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65



ToolsZones and

Rates




Export Services

Import Services



ZONES AND RATES22



ToolsZones and

Rates




Export Services

Import Services

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

21 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97

22 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97

23 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97

24 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97

25 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97

26 2,229.99 2,699.86 2,957.94 3,474.06 4,235.08

27 2,296.16 2,779.27 3,050.58 3,579.92 4,354.20

28 2,362.33 2,858.67 3,143.22 3,685.78 4,473.31

29 2,428.50 2,938.08 3,235.86 3,791.65 4,592.42

30 2,494.66 3,017.48 3,328.50 3,897.51 4,711.53

40 1,730.88 1,997.28 2,263.68 2,530.08 4,794.72

50 2,163.60 2,496.60 2,829.60 3,162.60 5,993.40

60 2,258.64 2,605.68 2,953.44 3,300.48 6,253.92

70 2,635.08 3,039.96 3,445.68 3,850.56 7,296.24

Multiplier rate per 1kg from 30.1kg

30.1 - 50 43.28 49.94 56.60 63.26 119.87

50.1 - 70 37.65 43.43 49.23 55.01 104.24

70.1 - 300 32.73 37.77 42.81 47.84 90.64

300.1 - 1,000* 32.73 37.77 42.81 47.84 90.64

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover75countriesworldwide.

Add 50.00 AED to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) –Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover53countries

worldwide. Add 100.00 AED to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Termsandconditionsapply–seedhl.ae for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.



DHL Express United Arab Emirates P.O. Box 6252 Meydan Nad Al Shiba Dubai United Arab Emirates

ForcontactdetailsoftheDHLExpressofficenearesttoyou,pleasevisitourwebsiteatdhl.ae or call the customer service hotline on 600 567 567

Valid: 1st January 2020

The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.

SERVICE POINT DETAILS

Find your nearest DHL Service Point here.


https://locator.dhl.com/ServicePointLocator/index.jsp




