dhl express service & rate guide 2021

DHL EXPRESS

SERVICE & RATE GUIDE 2021 Montenegro

The International SpecialistsPage 2

ServicesPage 4

How to Ship with DHL Express0

Shipping ToolsPage 14

Zones and RatesPage 15

Ready to ship? Get a quote from MyDHL+

https://mydhl.express.dhl/me/en/home.html

https://twitter.com/dhlexpress

https://www.instagram.com/dhlexpress

https://www.linkedin.com/company/dhlexpress

https://www.youtube.com/user/dhl

https://www.facebook.com/DHLexpress

2

Operating in

facilities

shipments per year vehicles (own, leased,

subcontracted trucks and vans)

employees

CONNECTING YOUR WORLD

flightsperday (commercial and non-commercial)

220+

400

100,000+

million+

Figures are global and are approximate as of the end of 2019 *TAPA = Transported Asset Protection Association

36,000+

3,200+3,200+

Service Points

TAPA*certifications

By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics

aircraft260+countries and territories worldwide

84,000+

360+






DHL Service & Rate Guide 2021: Montenegro

THE INTERNATIONAL SPECIALISTS3

The International Specialists Services How to Ship

with DHL ExpressShipping

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DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.7 million customers.What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

ThroughourCertifiedInternationalSpecialistProgramweprovide all DHL Express employees with the specialized knowledge they need to do their job competently and confidently–andthat’sgoodnewsforbothemployeesandcustomers.AsCertifiedInternationalSpecialistsyoucanrelyonDHL Express as the experts in international express.

ThisguideenablesyoutofindouthowDHLExpresscanhelpyouwithyourshippingneeds,andtoseewhatbestfitsyourneeds from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at dhl.me.

https://www.dhl.com/en/me/country_profile.html


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Export Services

Import Services

Domestic Services

DHL Express Envelope E-commerce Optional

Services Surcharges Customs Services

EXPORT SERVICES DHL Express WorldwideOurmostpopularproduct,DHLExpressWorldwide,offersanend of business day delivery service around the world for pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery company.

DHL Express 12:00With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offersamoney-backguarantee*andallowsforheavierpiecesup to 70kg and shipments up to 300kg.

DHL Express 9:00 (10:30 to the USA) Ourpremiumtime-definiteserviceoffersadeliverybefore9:00(10:30 to the USA) on lanes that guarantee either a next or secondbusinessdaydelivery.DHLExpress9:00isofferedtothemajority of business centers in Europe. DHL Express 9:00 features a money-back guarantee* and is suitable for pieces up to 30kg and shipments up to 300kg.

Ourcoreservicesaretimedefiniteandofferyousecuredoor-to-doordeliveryofgoodsanddocumentstoandfromvirtuallyeverycountryandterritory.Whetheryouneedyourshipmentsdeliveredatthestart,middleorendofabusinessday,ourservicesofferfulltrack-and-trace visibility so you always know where your shipments are.

DHL Express Worldwide DHL Express 12:00 DHL Express 9:00

(10:30 to the USA)

Service descriptionDelivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 50 26

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment – 10 10

Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm

Maximum pallet weight 300kg Pallets not accepted Pallets not accepted

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 80 x 80cm Pallets not accepted Pallets not accepted

*Additionaltermsandconditionsapply–seedhl.me for details. **A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.

Our international services at a glance



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Export Services

Import Services

Domestic Services



IMPORT SERVICES

WithourDHLExpressWorldwideImportproduct,youcanimportshipmentsfrom over 220 countries and territories in the world. This is more than any otherexpressdeliverycompanycanoffer.What’smore,customersin,say,theUSA can order an import from China not just to the USA, but to other destinations as well. We call this a third country shipment.

There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way.

You can order an import from another country, to be delivered to your country or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency andafixedpricethatmeansyouknowexactlywhatyouwillpay.

DOMESTIC SERVICES

Ifyouwanttoshipdocumentsorgoodswithinyourowncountry,wecanofferourTimeDefiniteDomesticproductswithadeliverytimeguaranteefortheend of the next possible business day.

DHL EXPRESS ENVELOPE

Our DHL Express Envelope service provides door-to-door international delivery of lightweight document shipments by the end of the next possible businessday.Italsooffersyoucarbonneutralshippingatnoextracharge.

n Up to 300 grams n Global coverage n Document shipments only n Packaging envelope included n GoGreen Climate Neutral service


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Export Services

Import Services

Domestic Services



International e-commerceThe explosion in online shopping extends across borders, and this trend looks set to continue. DHL supports our customers’ international growth with:

n Global reach n Express delivery options n Flexible delivery options for receivers n Duty billing options and customs expertise n Consultative advice for our customers on how to increase

sales and grow cross-border

Fast, flexible and easyConsumersexpecteverything‘ondemand’–anytime,anywhere.DHL shipping options give customers a distinct competitive edge: over 90% of online consumers look at the available delivery options before going to the checkout, and their decision isinfluencedbydeliveryspeed,flexibilityandease. Scheduled delivery Signature release/

leave your signature

Leave with neighbor or concierge

Collect from Service Point

Alternative address Vacation hold

DHL’s On Demand Delivery tool keeps receivers informed of shipment progress, allowing them to reschedule, reroute, release or conveniently collect fromaDHLServicePoint.Itisaninnovative,easy-to-use, mobile-friendly service, especially for residential deliveries.

Designed to enhance the online shopper’s experience, especially for residential deliveries, the service is available globally, meaning consistent service standards and a harmonized user experience.

Discover and growVisit discover.dhl.com to learn more about how DHL helps e-commerce companies ranging from start-ups to large enterprises, advising them on how to grow internationally. Our e-commerce focussed country guides, white papers such as ‘The 21st Century Spice Trade’, customer and trend research and market intelligence tools can enable you to better understand your customers and shipping requirements to take the next step in your e-commerce journey.

Our customers go global with ease and speed, maximizing the enormous potential of international e-commerce.

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

ON DEMAND DELIVERY

http://ondemand.dhl.com/

https://discover.dhl.com/

http://www.dhl.com/content/dam/downloads/g0/press/publication/g0_dhl_express_cross_border_ecommerce_21st_century_spice_trade.pdf


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Export Services

Import Services

Domestic Services



OPTIONAL SERVICES DHLExpressoffersawiderangeofoptionalservices–fromnon-standard deliveries and billing options to climate neutral shipping.Youhavetheflexibilitytochoosethebestserviceforyour needs with our express delivery services worldwide. Contact Customer Services to learn more.

Duties and Taxes Paid View charges

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Saturday Delivery View charges

WeofferSaturdaydeliveryservicestokeycitiesinmorethan 70 countries.

Extended Liability View charges

Ifyouaresendingvaluabledocumentssuchaspassports,visaapplicationsorregulatorycertificatesyoucanextendtheDHLstandardliabilitywiththisservice.Itprovidescoverageandcompensation in the case of loss or damage.

Direct Signature View charges

Ifyouaresendingsensitivedocumentsorhighvaluecontentsyou can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Importer of Record (IOR) View charges

This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destinationactingasthenominatedImporterofRecord(IOR).The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.

Residential Address View charges

Customers shipping to a home or private residence can activate specificdeliveryoptionsbydesignatingthedeliveryaddressasresidential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress.Receiverscanthenselectthemostsuitabledeliveryoption on the On Demand Delivery website.

Packaging View charges

Weofferarangeofhigh-qualityDHL-brandedpackagingitems.One-offflyers,envelopesandsmallerboxesarefreeofcharge.Larger boxes and tubes can be ordered through Customer Services and will be provided by the courier at time of pickup, a charge applies.

Change of Billing View charges

Thisapplieswhenacustomerrequestsachangeofdefinedbilling information on an already issued invoice, and which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.

For a full list of optional services, please visit dhl.me.

http://ondemand.dhl.com/



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Export Services

Import Services

Domestic Services



SURCHARGES

Inordertomaintainaconsistentlyhighlevelofservice,inspecificcircumstancesDHLExpressleviesasurchargeforexceptional activities, ensuring that these surcharges are fair for all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of each shipmentandanytransportationrelatedsurcharges.Itisderived from publicly available fuel oil indices that are also shown on the DHL Express website at dhl.me. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international shipments.

Remote Area View charges

This surcharge applies when a shipment is collected from ordeliveredtoalocationthatisdistantordifficulttoserve. TheRemoteAreasurchargeappliestointernationalshipments.

Overweight Piece View charges

Afixedsurchargeisappliedtoeverypiece,includingapalletthatexceeds a scale or volumetric weight of 70kg. The Overweight Piece surcharge applies to domestic and international shipments.

Oversize Piece View charges

Thisfixedsurchargeappliestoeverypiece,includingapallet,with a single dimension in excess of 120cm. The Oversize Piece surcharge applies to domestic and international shipments.

Non-Stackable Pallet View charges

Thisfixedsurchargeisappliedtoeverypalletwithinashipmentthat cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to domestic and international shipments.

Dangerous Goods View charges

DHL can carry acceptable quantities of dangerous goods or hazardous materials. Packages containing dangerous goods materials will be assessed and a service charge will be applied accordingly. Additional charges may also apply.

Lithium Batteries View charges

A surcharge may apply per shipment when the handling and transportationofshipmentsinvolvesLithiumIonorLithiumMetalbatteriescompliantwiththeappropriateIATAPackingInstructions966,967,969and970,SectionII.

Excepted Quantities View charges

Thisfixedsurchargeisappliedpershipmentwhenthehandlingand transportation of shipments involves substances and commodities that are in Excepted Quantities in compliance with IATADangerousGoodsRegulations.

Limited Quantities View charges

A surcharge is applied per shipment when the ground handling and transportation of shipments involves substances and commodities that are in Limited Quantities in compliance withADRregulationsandwhicharerestrictedfromairtransportation. Such dangerous goods are restricted to no more than 30kg per piece and are accepted from approved shippers only.

Dry Ice UN1845 View charges

A service charge will be applied for the handling and transportationofDryIceUN1845,whichisusedasafreezingagent for non-dangerous goods.

Address Correction View charges

Thisfixedsurchargeisappliedtoanyshipmentthathasanincorrect delivery address at the time of pickup and the delivery cannotbefulfilledaftermakingeffortsatthedestinationtodetermine the correct address. This surcharge applies to domestic and international shipments.

Data Entry View charges

Thisfixedsurchargeappliesforeachshipmentconsignedwithnon-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges.

Security Charges View charges

Additional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism (Elevated Risk), or when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council (Restricted Destination).

Emergency SituationThis surcharge applies in exceptional cases when DHL is required to recover costs associated with temporary emergency situations beyond DHL’s control which could not be reasonably anticipated at the commencement of an agreement.

For a full list of surcharges, please visit dhl.me.




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CUSTOMS SERVICES

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is asmoothandefficientprocess,weensureyourshipmentsarriveas quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date.

Broker Notification View charges

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the importclearanceandresumethedeliverytothefinaldestinationonce the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Formal Clearance View charges

Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance procedures.

Bonded Storage View charges

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take effectthreecalendardaysafterthefreightarrivaldateorbrokernotification,whicheverislater.Thechargeappliestothedutyand taxes payer.

Bonded Transit View charges

A bonded shipment occurs when DHL is requested to move non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is normally

operated within a country or customs union, and is necessary priortofinalclearancebytheimporterordesignatedbroker.Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond using our own guarantee.

Release to Broker View charges

At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.

Multiline Entry View charges

A service charge will be assessed for multiline item entries with morethanfivelines.Anexamplewouldbe–oneshipmentwithmultiple products or multiple invoices. All products require identificationandmustbeclassifiedunderseparateharmonizedtariffnumbers.

Temporary Import/Export View charges

When requested by the shipper or importer, DHL prepares the merchandise or goods for their temporary export and later import.Raworsemi-finishedmaterialscanbeimportedintoaCustoms’ approved Export Processing Zone or Free Trade Zone forvalueaddingactivities,providingthefinishedgoodsaresubsequently exported.

For a full list of customs charges, please visit dhl.me.

https://tas.dhl.com/tas/servlet/login



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1 Shipment weightPleaseweighandmeasureyourshipment.Ifyouaresending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is astandardIATAmethod.Tocalculatethevolumetricweight of your shipment, simply multiply the length by height by width in centimeters, then divide the total sum by 5,000 for each piece in the shipment. Any piece in the shipment may be re-weighed and/or re-measuredbyDHLtoconfirmthiscalculation.

2 Documentation required: waybillAll shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3 Documentation required: invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3





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Your invoice will require the following details:

PREPARING YOUR SHIPMENT

1 BANK DETAILSThese are the bank details that will be used for the transaction between the seller and buyer. These details are not required for non-commercial/proforma invoices.

2 DESCRIPTIONGeneric or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification,safetyandsecurityreasons.

3 COMMODITY CODEThisistheproductidentificationcodeusedby the exporting country to classify the goodstobeexported.Itassistsclearanceand avoids delays.

4 COUNTRY OF MANUFACTURE/ORIGINThis relates to the place of manufacture, notthecountryofexport.Ifitemsaremanufactured in more than one country, please list the origins.

5 TOTAL DECLARED VALUEThis is the total value of the transaction for customspurposesbasedontheIncotermselected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements.

6 TYPE OF EXPORTThe options are: (1) Permanent; (2)Temporary;and(3)Repair&Return.

7 INCOTERMInserttheIncotermthatbestdescribestheterms of the transaction. For example, DAP (Delivered At Place).

8 REASON FOR EXPORTThiscouldbe:ForSale;ForRepair;AfterRepair;Gift;Sample;PersonalUseNotForResale;Replacement;IntercompanyTransfer;orPersonalEffects.

Exporter

TaxID/VATnumber

Commercial Invoice

Bank details Date

Waybill number

Invoicenumber

Exporter code

Importer(billto) ReceiverifdifferentfromImporter

TaxID/VATnumber

Shipment reference

Full description of goods

Commodity code

Itemquantity

Unit value[Currency]

Subtotal value[Currency]

Net weight Country of manufacture/origin

Freight

Insurance

Total declared value/currency Total net weight/kg(s)

Total pieces Total gross weight/kg(s)

Type of export

Incoterms

Reasonforexport

I/Weherebycertifythattheinformationcontainedinthisinvoiceistrueandcorrectandthatthecontents of the shipments are as stated above.

Position in company Signature

Company stamp

2

3

1

4

5

6

7

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PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely through the DHL Express global network, it is important that they are packaged and labeled correctly.

Packaging guidelines n Ifyouarere-usingenvelopesorboxes,pleaseensurethat

old labels and markings are removed n Securelyfixawaybilltoeachpieceinyourshipment.The

waybill can be thought of as the shipment’s airline ticket and it will delay delivery if it becomes separated from your shipment

n The barcodes on the waybill are scanned at numerous points during your shipment’s journey. Please ensure thebarcodeisflatandnotcoveredbytape,shrinkwrap or strapping

n Place a waybill on the top or side of each piece in your shipment and please ensure it does not overlap the corners or edges of boxes

n Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes

n To prevent injury to our employees, please pay special attention to the packaging of sharp items. There should not be any possibility of the contents piercing the packaging

n Any individual pieces over 70kg should be placed on a pallet.Ifyouaresendingamulti-pieceshipment,itisnotnecessary to place the individual pieces on a pallet unless they exceed 70kg. For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet

DHL packagingWeofferarangeofhigh-qualityDHL-brandedpackagingitems,suitable for shipping items of all shapes and sizes. The items available include:

n Flyer bags n Cardboard document envelopes n Boxes in a range of sizes n Tubes n Bottle boxes

For more information please refer to the Packing Guide available on dhl.me.

Prohibited and Restricted Commodities Prohibited ItemsThe following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. For international carriage there may be additionalprohibiteditemsspecifiedbythecountryofdestination. DHL may at its sole discretion refuse to carry other items not listed below.

n Bullion (of any precious metal) n Cash(legaltender–banknotes,currencynotesandcoins) n Completefirearms,ammunition,explosives/explosive

devices including inert explosives and test pieces, air guns, replicaandimitationfirearms

n Human remains or ashes in any form n Hunting (animal) trophies, animal parts such as ivory and

shark’sfin,animalremainsorashes,oranimalby-productsand derived products not intended for human consumption,prohibitedformovementbytheCITESConvention and/or local law

n Illegalgoods,suchascounterfeitgoodsandnarcotics n Live animals (including but not limited to mammals,

reptiles,fish,invertebrates,amphibians,birds,insects,larvae and pupae)

n LooselithiummetalbatteriesunderIATAPI968sectionII n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)






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Restricted ItemsThe following items will NOT be accepted for carriage unless otherwise agreed to by DHL. To obtain such agreement a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing with the customer.

n Airguns,tasers,imitationorreplicafirearms,firearmpartsandreplicaammunition(includesriflebutts,triggermechanisms, screws/bolts etc which are manufactured for thesolepurposeofcreatingafunctionalfirearm)

n Antiques and works of art with a shipment value in excess ofEUR500,000

n Banderols/Tax stickers with a shipment value in excess of EUR500,000

n Cannabisformedicinalpurposesfrombonafidepharmaceutical manufacturers with appropriate licences and where lawful to ship, which must be in tablet or liquid form, may be carried with an approved business case. ThevalueofoneshipmentmustnotexceedEUR10,000

n Cigarettes, cigars, tobacco products and electronic cigaretteswithashipmentvalueinexcessofEUR500,000

n Commemorative coins and medals with an individual value ortotalshipmentvalueofEUR2,000ormorearerestrictedfor carriage

n Dangerous/hazardous goods including but not limited to perfumes,aftershaves,aerosols,flammablesubstances,dryice,biologicalsubstances,UNclassifieddangerous

goodsandanygoodsspecifiedassuchunderInternationalAirTransportAssociationregulations(“IATA”),theAgreementonDangerousGoodsbyRoad(“ADR”)orInternationalMaritimeDangerousGoods(“IMDG”)regulations

n Financialandmonetarycommodities–examplesincludebutarenotlimitedtoactivatedSIMcardsformobilephones, blank or activated credit or cash dispenser cards, blank cheques, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), traveller’s cheques, vouchers/tokens, unused stamps etc. Applicable to all shipments valued in excess of EUR500,000

n Furs n Jewellery and watches and with individual values in excess

ofEUR5,000.TheshipmentmustnotexceedEUR100,000

PAYING FOR YOUR SHIPMENT

You can pay for DHL Express services either with cash, a credit card or by bank transfer. You can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-agreed basis. For more details, please get in touch with a Customer Service Advisor at your local DHLExpressofficeorgotodhl.me.




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SHIPPING TOOLS

Making shipping easierDHLExpressoffersachoiceofelectronicsolutionstosuiteventhe most demanding requirements. We invest continually in market-leading technologies to help users to manage and monitor shipments, create shipping labels, get quotes, schedule courier pickups, and more. Our electronic solutions cover online andofflineoptions,aswellasintegratedsolutions.Inaddition,weprovideindustry-specificsolutionstailoredfortheLifeSciences and Technology sectors.

EasyshipThisisanofflineadvancedshipmentmanagementtoolforanyorganization with large shipping volumes or regular scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central shipping function. ItisaWindows-basedsystem,whichiseasytouseyetverypowerful–enablingyoutohandleeverythingfromregularmailshots to multi-stage shipping processes.

Customer shipping integrationUsingEDIandXMLServicesenablesyoutoincorporate DHL’s online shipping capabilities into your own website, warehouse or customer service application. This provides global shipment tracking while making it faster and easier to access information about transit times, rates and courier bookings.

The new DHL Express Mobile app lets you track your shipments and manage your deliveries all in one place. You can locate the nearest DHL Service Point forparceldropofforcollection,andquicklycheckshippingratestoo–rightonyoursmartphone.Advanced GPS location services and camera barcode scanning are also available. Download DHL Express Mobile today, on Android or iPhone.

DHL EXPRESS COMMERCETake your website international with DHL ExpressCommerce.OfferyourcustomersallthebenefitsofDHLExpressatyourcheckoutinreal-time.Import,manageandshiptheirordersquicklyandefficientlywithnocomplicateddevelopment. Add the power of DHL Express to your e-commerce business quickly and easily, giving you the competitive edge. DHL Express Commerce integrates with the biggest e-commerce platforms, including: Magento, Shopify, WooCommerce, Amazon and eBay.

MyDHL+ re-imagines the way the shipping business does business, by combining the tools and services our customers use most. With its mobile friendly and intuitive interface, customers can now import, export, schedule a pickup, track shipments and pay bills more quicklythanever–allinonevisit,withonepasswordand zero headaches. MyDHL+ makes it incredibly easy to navigate the complexities of international shipping.

Try it out now at mydhl.express.

Specific solutionsDHLoffersadditionalcapabilitiesforbusinessesrequiringmorespecializedsolutions–forexample,itsMedicalExpressandCollect&Returnservices.

https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&hl=en

https://apps.apple.com/sa/app/dhl-express-mobile-app/id1426463073


https://mydhl.express.dhl/index/en.html


https://apps.apple.com/sa/app/dhl-express-mobile-app/id1426463073

https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&hl=en


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Optional services View explanation Charging method Charge

Duties and Taxes Paid Percentageoffiscalcharges 2%offiscalchargeswithminimumof15EUR

Saturday Delivery Per shipment 30EUR

Extended Liability Per shipment 4EUR

Direct Signature - Free of charge

ImporterofRecord(IOR) Per shipment 18EUR

ResidentialAddress - Free of charge

Packaging Per shipment 3EUR

Change of Billing Per invoice 30EUR

OPTIONAL SERVICES

For a full list of optional services, please visit our website at dhl.me.

Calculate the Price of Your Shipment

Optional Services Surcharges Customs

ServicesService Capability and Rating Zones

Export Services

Import Services

CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3

1 Decide which service best suits your needs (see page 4 for international services and page 5 for domestic services) and weigh your shipment (see page 10 and dhl.me)

2 Determine the rating zone of the origin or destination (see pages 17 and 18)

3 Find the rate using the rating zone and weight of your shipment (see page 19 for exports and page 21 for imports)




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Surcharges View explanation Charging method Charge

Fuel Surcharge Per shipment Percentage of transportation and additional charges, as per index; details here

RemoteArea By shipment weight 0.45EURperkg20EURminimumpershipment

Additional Handling

Overweight Piece Per piece 85EUR

Oversize Piece Per piece 80EUR

Non-Stackable Pallet Per piece 175EUR

Dangerous Goods

Full Dangerous Goods Per shipment 80EUR

LithiumBatteriesSectionII(PI965) Per shipment 80EUR

LithiumBatteriesSectionII(966,969) Per shipment 5EUR

LithiumBatteriesSectionI Per shipment 80EUR

Excepted Quantities Per shipment 5EUR

Limited Quantities Per shipment 20EUR

DryIce(UN1845) Per shipment 10EUR

Address Correction Per shipment 10EUR

Data Entry Per shipment 5EUR

Security Charges

ElevatedRisk Per shipment 20EUR

RestrictedDestination Per shipment 30EUR

Customs services View explanation Charging method Charge

Disbursement Per shipment 15EUR

BrokerNotification Per shipment 10EUR

Formal Clearance Per shipment 40EURminimum

Bonded Storage Per shipment, per day after 5 calendar days 10EURminimum

Bonded Transit Per shipment 30EUR

ReleasetoBroker Per shipment 40EUR

Multiline Entry Rateperline,afterthe5thline 5EUR

TemporaryImport/Export Per shipment 85EUR

CUSTOMS SERVICES

SURCHARGES

Please visit our website for a full list of surcharges and customs services.




Export Services

Import Services





ZONES AND RATES17



ToolsZones and

Rates

SERVICE CAPABILITY AND RATING ZONES

Country/Territory ZoneDHL

Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Afghanistan 8 P PAlbania 2 P PAlgeria 7 P PAmerican Samoa 8 P PAndorra 2 P PAngola 8 P PAnguilla 8 P PAntigua 8 P PArgentina 8 P PArmenia 7 P PAruba 8 P PAustralia 8 P PAustria 2 P P P PAzerbaijan 7 P PBahamas 8 P PBahrain 7 P P P PBangladesh 6 P PBarbados 8 P PBelarus 4 P PBelgium 2 P P P PBelize 8 P PBenin 8 P PBermuda 8 P PBhutan 6 P PBolivia 8 P PBonaire 8 P PBosnia and Herzegovina 1 P PBotswana 8 P PBrazil 8 P PBrunei 8 P PBulgaria 2 P P PBurkina Faso 8 P PBurundi 8 P PCambodia 6 P PCameroon 8 P PCanada 4 P PCanaryIslands,The 7 P PCape Verde 8 P PCaymanIslands 8 P PCentralAfricanRepublic 8 P PChad 8 P PChile 8 P PChina,People’sRepublic 5 P PColombia 8 P PComoros 8 P PCongo 8 P PCongo,DemocraticRep.of 8 P PCookIslands 8 P PCostaRica 8 P PCoted’Ivoire 8 P P PCroatia 1 P P PCuba 8 P PCuracao 8 P PCyprus 2 P P PCzechRepublic,The 2 P P P PDenmark 3 P P P PDjibouti 8 P PDominica 8 P P

DominicanRepublic 8 P P


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Ecuador 8 P PEgypt 7 P P P PEl Salvador 8 P PEritrea 8 P PEstonia 3 P P PEswatini 8 P PEthiopia 8 P PFalklandIslands 8 P PFaroeIslands 8 P PFiji 8 P PFinland 3 P P PFrance 2 P P P PFrench Guyana 8 P PGabon 8 P PGambia 8 P PGeorgia 7 P PGermany 2 P P P PGhana 8 P P PGibraltar 2 P PGreece 2 P P PGreenland 8 P PGrenada 8 P PGuadeloupe 8 P PGuam 8 P PGuatemala 8 P PGuernsey 2 P P P PGuineaRepublic 8 P PGuinea-Bissau 8 P PGuinea-Equatorial 8 P PGuyana (British) 8 P PHaiti 8 P PHonduras 8 P PHongKongSARChina 5 P P PHungary 2 P P PIceland 3 P P PIndia 5 P P PIndonesia 6 P PIran,IslamicRep.of 7 P PIraq 8 P PIreland,Rep.of 2 P P P PIsrael 2 P PItaly 2 P P P PJamaica 8 P PJapan 6 P PJersey 2 P P P PJordan 8 P PKazakhstan 8 P PKenya 8 P P P PKiribati 8 P PKorea,D.P.R.of(North) 6 P PKorea,Rep.of(South) 6 P PKosovo 1 P PKuwait 7 P P P PKyrgyzstan 8 P PLaoP.D.R. 6 P PLatvia 3 P PLebanon 7 P P P PLesotho 8 P P

Liberia 8 P P

Table continues overleaf




Export Services

Import Services

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

http://dct.dhl.com/


ZONES AND RATES18



ToolsZones and

Rates

SERVICE CAPABILITY AND RATING ZONES


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Libya 8 P PLiechtenstein 2 P P PLithuania 3 P P PLuxembourg 2 P P P PMacauSARChina 6 P PMadagascar 8 P PMalawi 8 P PMalaysia 6 P PMaldives 8 P PMali 8 P PMalta 2 P PMarshallIslands 8 P PMartinique 8 P PMauritania 8 P PMauritius 8 P PMayotte 8 P PMexico 4 P PMicronesia, Fed. States of 8 P PMoldova,Rep.of 3 P PMonaco 2 P P PMongolia 8 P PMontserrat 8 P PMorocco 7 P PMozambique 8 P PMyanmar 6 P PNamibia 8 P PNauru,Rep.of 8 P PNepal 6 P PNetherlands, The 2 P P P PNevis 8 P PNew Caledonia 8 P PNew Zealand 8 P PNicaragua 8 P PNiger 8 P PNigeria 8 P PNiue 8 P PNorth Macedonia 1 P PNorthernMarianaIslands 8 P PNorway 3 P P POman 7 P PPakistan 6 P PPalau 8 P PPanama 8 P PPapua New Guinea 8 P PParaguay 8 P PPeru 8 P PPhilippines, The 6 P PPoland 3 P P P PPortugal 2 P P PPuertoRico 8 P PQatar 7 P P P PReunion,Islandof 8 P PRomania 2 P PRussianFederation,The 4 P PRwanda 8 P PSamoa 8 P PSan Marino 2 P P

SaoTome&Principe 8 P P


Express Worldwide

DHL Express

12:00

DHL Express

9:00Imports

Saudi Arabia 7 P P P PSenegal 8 P P PSerbia,Rep.of 1 P PSeychelles 8 P PSierra Leone 8 P PSingapore 6 P P PSlovakia 2 P P P PSlovenia 2 P P PSolomonIslands 8 P PSomalia 8 P PSomaliland,Rep.(N.Somalia) 8 P PSouth Africa 8 P PSouth Sudan 8 P PSpain 2 P P P PSri Lanka 6 P PSt. Barthelemy 8 P PSt. Eustatius 8 P PSt. Helena 8 P PSt. Kitts 8 P PSt. Lucia 8 P PSt. Maarten 8 P PSt. Vincent 8 P PSudan 8 P PSuriname 8 P PSweden 3 P P P PSwitzerland 2 P P P PSyria 8 P PTahiti 8 P PTaiwan 5 P P PTajikistan 8 P PTanzania 8 P PThailand 6 P P PTimor-Leste 8 P PTogo 8 P PTonga 8 P PTrinidad and Tobago 8 P PTunisia 7 P PTurkey 2 P P PTurkmenistan 7 P PTurksandCaicosIslands 8 P PTuvalu 8 P PUganda 8 P PUkraine 4 P PUnited Arab Emirates 7 P P P PUnited Kingdom 2 P P P PUnited States of America 4 P P PUruguay 8 P PUzbekistan 8 P PVanuatu 8 P PVatican City 2 P PVenezuela 8 P PVietnam 6 P PVirginIslands(British) 8 P PVirginIslands(US) 8 P PYemen,Rep.of 7 P PZambia 8 P P

Zimbabwe 8 P P

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL CapabilityToolatdct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.




Export Services

Import Services

http://dct.dhl.com/


ZONES AND RATES19



ToolsZones and

Rates

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Envelopes up to 0.3kg

0.3 25 33 33 33 36 36 36 37

Documents only up to 2kg

0.5 33 65 67 72 76 76 89 95

1 33 79 83 89 96 96 110 116

1.5 35 91 94 104 112 112 126 135

2 37 103 105 119 128 128 142 154

Documents from 2.5kg and non-documents from 0.5kg

0.5 33 66 68 73 78 78 91 97

1 33 80 84 90 97 97 111 118

1.5 35 92 95 105 113 113 127 136

2 37 104 106 120 129 129 143 154

2.5 37 116 120 135 145 145 159 172

3 41 125 129 144 154 154 173 186

3.5 45 134 138 153 163 163 187 200

4 49 143 147 162 172 172 201 214

4.5 53 152 156 171 181 181 215 228

5 57 161 165 180 190 190 229 242

5.5 62 168 172 188 199 199 242 256

6 67 175 179 196 208 208 255 270

6.5 72 182 186 204 217 217 268 284

7 77 189 193 212 226 226 281 298

7.5 82 196 200 220 235 235 294 312

8 87 203 207 228 244 244 307 326

8.5 92 210 214 236 253 253 320 340

9 97 217 221 244 262 262 333 354

9.5 102 224 228 252 271 271 346 368

10 107 231 235 260 280 280 359 382

11 117 245 247 276 300 302 389 412

12 127 259 259 292 320 324 419 442

13 137 273 271 308 340 346 449 472

14 147 287 283 324 360 368 479 502

15 157 301 295 340 380 390 509 532

16 167 315 307 356 400 412 539 562

17 177 329 319 372 420 434 569 592

18 187 343 331 388 440 456 599 622





Export Services

Import Services


ZONES AND RATES20



ToolsZones and

Rates

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

19 197 357 343 404 460 478 629 652

20 207 371 355 420 480 500 659 682

21 217 385 369 436 500 520 689 712

22 227 399 383 452 520 540 719 742

23 237 413 397 468 540 560 749 772

24 247 427 411 484 560 580 779 802

25 257 441 425 500 580 600 809 832

26 267 455 439 516 600 620 839 862

27 277 469 453 532 620 640 869 892

28 287 483 467 548 640 660 899 922

29 297 497 481 564 660 680 929 952

30 307 511 495 580 680 700 959 982

40 367 631 625 730 870 870 1,219 1,262

50 427 751 755 880 1,060 1,040 1,479 1,542

60 487 871 885 1,030 1,250 1,210 1,739 1,822

70 547 991 1,015 1,180 1,440 1,380 1,999 2,102

For each additional 0.5kg

Above 10 5 7 6 8 10 11 15 15

Above 20 5 7 7 8 10 10 15 15

For each additional 1kg

30.1 - 70.0 6 12 13 15 19 17 26 28

70.1 - 300.0 7 13 13 15 19 17 26 28

300.1 - 1,000* 9 14 15 17 21 19 28 32

Export rates by zone and product

DHL EXPRESS WORLDWIDE

DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover50countriesworldwide. Add9EURtotheDHLExpressWorldwideprices.

DHL Express 9:00 (10:30 to the USA)–Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover26countriesworldwide.Add25EUR to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Ratesarein EURandexcludecustomsduties,taxes,clearance-relatedcharges,VATandallsurcharges. Termsandconditionsapply–seedhl.me for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standardsforpacking.RefertoourPackingGuideondhl.me. These network restrictions are subject to change with 30 days’ notice.

IntheeventanycountryleavestheEuropeanUnion,DHLreservestherighttochangeratesorzoneswith30days’notice.




Export Services

Import Services




ZONES AND RATES21



ToolsZones and

Rates

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Documents only up to 2kg

0.5 39 90 93 96 101 100 110 115

1 39 105 108 114 118 118 130 137

1.5 43 115 118 129 134 134 149 157

2 47 125 128 144 150 150 168 177

Documents from 2.5kg and non-documents from 0.5kg

0.5 39 91 94 97 102 102 112 117

1 39 106 109 115 119 119 131 138

1.5 43 116 119 130 135 135 150 158

2 47 126 129 145 151 151 169 178

2.5 47 136 143 160 167 167 187 197

3 51 146 153 169 178 178 200 211

3.5 55 156 163 178 189 189 213 225

4 59 166 173 187 200 200 226 239

4.5 63 176 183 196 211 211 239 253

5 67 186 193 205 222 222 252 267

5.5 71 193 200 214 231 232 262 281

6 75 200 207 223 240 242 272 295

6.5 79 207 214 232 249 252 282 309

7 83 214 221 241 258 262 292 323

7.5 87 221 228 250 267 272 302 337

8 91 228 235 259 276 282 312 351

8.5 95 235 242 268 285 292 322 365

9 99 242 249 277 294 302 332 379

9.5 103 249 256 286 303 312 342 393

10 107 256 263 295 312 322 352 407

11 117 270 277 313 332 344 374 437

12 127 284 291 331 352 366 396 467

13 137 298 305 349 372 388 418 497

14 147 312 319 367 392 410 440 527

15 157 326 333 385 412 432 462 557

16 167 340 347 403 432 454 484 587

17 177 354 361 421 452 476 506 617

18 187 368 375 439 472 498 528 647




Export Services

Import Services



ZONES AND RATES22



ToolsZones and

Rates




Export Services

Import Services

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

19 197 382 389 457 492 520 550 677

20 207 396 403 475 512 542 572 707

21 217 412 419 493 532 564 594 739

22 227 428 435 511 552 586 616 771

23 237 444 451 529 572 608 638 803

24 247 460 467 547 592 630 660 835

25 257 476 483 565 612 652 682 867

26 267 492 499 583 632 674 704 899

27 277 508 515 601 652 696 726 931

28 287 524 531 619 672 718 748 963

29 297 540 547 637 692 740 770 995

30 307 556 563 655 712 762 792 1,027

40 367 706 713 845 902 972 1,002 1,327

50 427 856 863 1,035 1,092 1,182 1,212 1,627

60 487 1,006 1,013 1,225 1,282 1,392 1,422 1,927

70 547 1,156 1,163 1,415 1,472 1,602 1,632 2,227

For each additional 0.5kg

Above 10 5 7 7 9 10 11 11 15

Above 20 5 8 8 9 10 11 11 16

For each additional 1kg

30.1 - 70.0 6 15 15 19 19 21 21 30

70.1 - 300.0 6 15 15 19 19 21 21 31

300.1 - 1,000* 8 16 16 21 21 23 23 32

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

RatesareinEURandexcludecustomsduties,taxes,clearance-relatedcharges,VATandallsurcharges. Termsandconditionsapply–seedhl.me for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standardsforpacking.RefertoourPackingGuideondhl.me. These network restrictions are subject to change with 30 days’ notice.

IntheeventanycountryleavestheEuropeanUnion,DHLreservestherighttochangeratesorzoneswith30days’notice.



Country officeKingscliffeDistributionMontenegrod.o.o.Airport PodgoricaStreetXLIInumber46,Mahala,81304 GolubovciPodgoricaPhone: 020 872 460

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Call Customer Services on 020 872 460

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Valid: 1st January 2021

The information in this guide is correct as of 1st January 2021. DHL reserves the right to amend or modify any of the information at any time.

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