DHL EXPRESS
SERVICE & RATE GUIDE 2020 UNITED ARAB EMIRATES
The International SpecialistsPage 2
ServicesPage 4
How to Ship with DHL ExpressPage 10
Shipping ToolsPage 14
Zones and RatesPage 15
2
Operating in
facilities
shipments per year vehicles (own, leased,
subcontracted trucks and vans)
employees
CONNECTING YOUR WORLD
flightsperday (commercial and non-commercial)
220+
400
100,000+
million+
Figures are approximate as of the end of 2018 *TAPA = Transported Asset Protection Association
34,000+
3,000+3,000+
Service Points
TAPA*certifications
By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics
aircraft260+countries and territories worldwide
84,000+
300+
DHL Service & Rate Guide 2020: United Arab Emirates
THE INTERNATIONAL SPECIALISTS3
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
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ThroughourCertifiedInternationalSpecialistProgramwe
provide all DHL Express employees with the requisite
knowledge they need to do their job competently and
confidently–andthat’sgoodnewsforbothemployeesand
customers.AsCertifiedInternationalSpecialistsyoucanrelyon
DHL Express as the experts in international express.
ThisguideenablesyoutofindouthowDHLExpresscanhelp
you with your international shipping needs, and to see what best
fitsyourneedsfromourwiderangeofproductsandservices.
Should you have any questions, please get in touch with your
DHL Account Manager or visit us at dhl.ae.
DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES4
EXPORT SERVICES DHL Express WorldwideOurmostpopularproduct,DHLExpressWorldwide,offersan
end of business day delivery service around the world for pieces
up to 70kg and shipments up to 1,000kg.
We deliver reliably and quickly to more global destinations
across a single integrated network than any other express
delivery company.
DHL Express 12:00With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offersamoney-backguaranteeandallowsforheavierpiecesup
to 70kg and shipments up to 300kg.
DHL Express 9:00 (10:30 to the USA) Ourpremiumtime-definiteserviceoffersadeliverybefore9:00
(10:30 to the USA) on lanes that guarantee either a next or
secondbusinessdaydelivery.DHLExpress9:00isofferedtothe
majority of business centers in Europe, the Middle East, Africa,
AsiaandtheAmericas.DHLExpress9:00featuresamoney-back
guarantee and is suitable for pieces up to 30kg and shipments
up to 300kg.
Ourcoreservicesaretimedefiniteandofferyousecuredoor-to-doordeliveryofgoodsanddocumentstoandfromvirtuallyevery
countryandterritory.Whetheryouneedyourshipmentsdeliveredatthestart,middleorendofabusinessday,ourservicesofferfull
track-and-trace visibility so you always know where your shipments are.
DHL Express Worldwide
DHL Express 12:00DHL Express 9:00 (10:30 to the USA)
Service descriptionDelivery by the end of the next possible business day
Delivery before 12 noon on the next possible business day
Deliverybefore9:00 (10:30 to the USA) on the next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 75 53
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additionaltermsandconditionsapply–seedhl.ae for details.†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.
Our international services at a glance
The International Specialists Services How to Ship
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Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES5
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Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
IMPORT SERVICES
WithourDHLExpressWorldwideImportproduct,youcan
import shipments from over 220 countries and territories
in the world. This is more than any other express delivery
companycanoffer.What’smore,customersin,say,the
USA can order an import from China not just to the USA,
but to other destinations as well. We call this a third
country shipment.
There is no need for local brokers or forwarders to get
involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very
simple way.
Ifyouneedafasterdelivery,ourDHLExpress12:00and
DHLExpress9:00servicesareavailableforimportas
well. You can order an import from another country, to be
delivered to your country or any other destination, by
using our dedicated electronic shipping solution for
imports. You will have one account number, one invoice in
asinglecurrencyandafixedpricethatmeansyouknow
exactly what you will pay.
DOMESTIC SERVICES
Ifyouwanttoshipdocumentsorgoodswithinyourown
country,wecanofferourTimeDefiniteDomestic
products with delivery time guarantees of 12:00, 10:30,
9:00ortheendofthenextpossiblebusinessday.
DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES6
The International Specialists Services How to Ship
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International e-commerceThe explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
n Global reach
n Express options
n Duties and taxes paid options and customs expertise
n Late pick ups
n Easy returns solutions
Fast, flexible and easyConsumersexpecteverything‘ondemand’–anytime,anywhere.
DHL shipping options give customers a distinct competitive
edge:over90%ofonlineconsumerslookattheavailable
delivery options before going to the checkout, and their decision
isinfluencedbydeliveryspeed,flexibilityandease. Scheduled delivery Signature release/ leave your signature
Leave with neighbor or concierge
Collect from Service Point
Alternative address Vacation hold
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
reroute, release or conveniently collect from a DHL
ServicePoint.Itisaninnovative,easy-to-use,mobile-
friendly service, especially for residential deliveries.
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
available globally, meaning consistent service standards
and a harmonized user experience.
Discover and growVisit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES7
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OPTIONAL SERVICES
DHLExpressoffersawiderangeofoptionalservices–fromnon-standard deliveries and billing options to climate neutral shipping.Youhavetheflexibilitytochoosethebestserviceforyour needs with our express delivery services worldwide. Contact Customer Services to learn more.
Duties and Taxes Paid View charges
DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.
Dedicated Pickup and Delivery View charges
Ifyourbusinessneedsadedicatedvehicletocollectordeliverunusual shipments, or a pickup or delivery outside normal business hours, we can arrange this.
Shipment Preparation View charges
This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.
Saturday Delivery View charges
WeofferSaturdaydeliveryservicestokeycitiesinmorethan 70 countries.
Shipment Insurance View charges
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.
Extended Liability View charges
Ifyouaresendingvaluabledocumentssuchaspassports,visaapplicationsorregulatorycertificatesyoucanextendtheDHLstandardliabilitywiththisservice.Itprovidescoverageandcompensation in the case of loss or damage.
Direct Signature View charges
Ifyouaresendingsensitivedocumentsorhighvaluecontentsyou can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Residential Address View charges
Customers shipping to a home or private residence can activate specificdeliveryoptionsbydesignatingthedeliveryaddressasresidential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
GoGreen Climate Neutral View charges
This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequentlyoffsettheseemissionsthrough approved environmental programs. The whole process isverifiedannuallybyanindependentbodyaccreditedbytheUnited Nations. DHL can also provide reports for either a high level estimate or a detailed carbon footprint.
Packaging View charges
Weofferarangeofhigh-qualityDHL-brandedpackagingitems.One-offflyers,envelopesandsmallerboxesarefreeofcharge.Larger boxes and tubes can be ordered through Customer Services and will be provided by the courier at time of pickup, a charge applies.
Change of Billing View charges
Thisapplieswhenacustomerrequestsachangeofdefinedbilling information on an already issued invoice, and which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Neutral Delivery View charges
This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.
For a full list of optional services, please visit dhl.ae/optional_services.
Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
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SURCHARGES
Inordertomaintainaconsistentlyhighlevelofservice,in
specificcircumstancesDHLExpressleviesasurchargefor
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each
shipmentandanytransportationrelatedsurcharges.Itis
derived from publicly available fuel oil indices that are also
shown on the DHL Express website at dhl.ae/fuelsurcharge. The
charge is calibrated every month to the oil price that was current
two months prior to the billing month. The Fuel Surcharge
applies to domestic and international shipments.
Remote Area View charges
This surcharge applies when a shipment is collected from
ordeliveredtoalocationthatisdistantordifficulttoserve.
The Remote Area surcharge applies to international and
domestic shipments.
Overweight Piece View charges
Afixedsurchargeisappliedtoeverypiece,includinga
pallet that exceeds a scale or volumetric weight of 70kg.
The Overweight Piece surcharge applies to domestic and
international shipments.
Oversize Piece View charges
Thisfixedsurchargeappliestoeverypiece,includingapallet,
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments.
Non-Stackable Pallet View charges
Thisfixedsurchargeisappliedtoeverypalletwithinashipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge
applies to domestic and international shipments.
Dangerous Goods View charges
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.
Lithium Batteries View charges
A surcharge may apply per shipment when the handling and
transportationofshipmentsinvolvesLithiumIonorLithium
MetalbatteriescompliantwiththeappropriateIATAPacking
Instructions966,967,969and970,SectionII.
Excepted Quantities View charges
Thisfixedsurchargeisappliedpershipmentwhenthehandling
and transportation of shipments involves substances and
commodities that are in Excepted Quantities in compliance with
IATADangerousGoodsRegulations.
Limited Quantities View charges
A surcharge is applied per shipment when the ground handling
and transportation of shipments involves substances and
commodities that are in Limited Quantities in compliance
with ADR regulations and which are restricted from air
transportation. Such dangerous goods are restricted to no
more than 30kg per piece and are accepted from approved
shippers only.
Dry Ice UN1845 View charges
A service charge will be applied for the handling and
transportationofDryIceUN1845,whichisusedasafreezing
agent for non-dangerous goods.
Address Correction View charges
Thisfixedsurchargeisappliedtoanyshipmentthathasan
incorrect delivery address at the time of pickup and the delivery
cannotbefulfilledaftermakingeffortsatthedestinationto
determine the correct address. This surcharge applies to
domestic and international shipments.
Data Entry View charges
Thisfixedsurchargeappliesforeachshipmentconsignedwith
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Security Charges View charges
Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk due
to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping to a
destination country that is subject to trade restrictions imposed
by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit dhl.ae/surcharges.
Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
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CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is asmoothandefficientprocess,weensureyourshipmentsarriveas quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date.
Advance Payment View charges
The service covers any import of a non-document shipment for which DHL has paid or used its customs credit line advancing customs duties, taxes or regulatory charges on behalf of those importers with whom DHL has no contract. The charge is based on the credit advanced or guaranteed and is subject to a standard minimum.
Broker Notification View charges
At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the importclearanceandresumethedeliverytothefinaldestinationonce the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.
Formal Clearance View charges
Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance procedures.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take
effectthreecalendardaysafterthefreightarrivaldateorbrokernotification,whicheverislater.Thechargeappliestothedutyand taxes payer.
Bonded Transit View charges
A bonded shipment occurs when DHL is requested to move non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is normally operated within a country or customs union, and is necessary priortofinalclearancebytheimporterordesignatedbroker.Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond using our own guarantee.
Export Declaration View charges
Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge.
Release to Broker View charges
At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.
Clearance Data Modification View charges
A surcharge applies in case the customs declared value of a shipmentrequiresmodificationeitherbeforeorduringthecustoms clearance process.
Temporary Import/Export View charges
When requested by the shipper or importer, DHL prepares the merchandise or goods for their temporary export and later import.Raworsemi-finishedmaterialscanbeimportedintoaCustoms’ approved Export Processing Zone or Free Trade Zone forvalueaddingactivities,providingthefinishedgoodsaresubsequently exported.
For a full list of customs charges, please visit dhl.ae/customs_services.
Export Services
Import Services
Domestic Services E-commerce Optional
Services Surcharges Customs Services
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HOW TO SHIP WITH DHL EXPRESS10
Shipment weightPleaseweighandmeasureyourshipment.Ifyouaresending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standardIATAmethod.Tocalculatethevolumetricweightof your shipment, simply multiply the length by height by width in centimeters, then divide the total sum by 5,000 for each piece in the shipment. Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirmthiscalculation.
Documentation required: waybillAll shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.
Documentation required: invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
The International Specialists Services How to Ship
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
Height
WidthLength
1
2
3
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HOW TO SHIP WITH DHL EXPRESS11
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Your invoice will require the following details:
PREPARING YOUR SHIPMENT
1 BANK DETAILS These are the bank details that will be used for the transaction between the seller and buyer. These details are not required for non-commercial/proforma invoices.
2 DESCRIPTION Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification,safetyandsecurityreasons.
3 COMMODITY CODE Thisistheproductidentificationcodeusedby the exporting country to classify the goodstobeexported.Itassistsclearanceand avoids delays.
4 COUNTRY OF MANUFACTURE/ORIGIN This relates to the place of manufacture, notthecountryofexport.Ifitemsaremanufactured in more than one country, please list the origins.
5 TOTAL DECLARED VALUE This is the total value of the transaction for customspurposesbasedontheIncotermselected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements.
6 TYPE OF EXPORT The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return.
7 INCOTERM InserttheIncotermthatbestdescribestheterms of the transaction. For example, DAP (Delivered At Place).
8 REASON FOR EXPORT This could be: For Sale; For Repair; After Repair; Gift; Sample; Personal Use Not ForResale;Replacement;IntercompanyTransfer;orPersonalEffects.
Exporter
TaxID/VATnumber
Commercial Invoice
Bank details Date
Waybill number
Invoicenumber
Exporter code
Importer(billto) ReceiverifdifferentfromImporter
TaxID/VATnumber
Shipment reference
Full description of goods
Commodity code
Itemquantity
Unit value[Currency]
Subtotal value[Currency]
Net weight Country of manufacture/origin
Freight
Insurance
Total declared value/currency Total net weight/kg(s)
Total pieces Total gross weight/kg(s)
Type of export
Incoterms
Reason for export
I/Weherebycertifythattheinformationcontainedinthisinvoiceistrueandcorrectandthatthecontents of the shipments are as stated above.
Position in company Signature
Company stamp
2
3
1
4
5
6
7
8
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HOW TO SHIP WITH DHL EXPRESS12
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely
through the DHL Express global network, it is important that
they are packaged and labeled correctly.
Packaging guidelines n Ifyouarere-usingenvelopesorboxes,pleaseensurethat
old labels and markings are removed
n Securelyfixthewaybilltotheshipment.Thewaybillcanbe
thought of as the shipment’s airline ticket and it will delay
delivery if it becomes separated from your shipment
n The barcodes on the waybill are scanned at numerous
points during your shipment’s journey. Please ensure
thebarcodeisflatandnotcoveredbytape,shrinkwrap
or strapping
n Place the waybill on the top or side of your shipment
and please ensure it does not overlap the corners or
edges of boxes
n Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible
from the corners of boxes
n To prevent injury to our employees, please pay special
attention to the packaging of sharp items. There should not
be any possibility of the contents piercing the packaging
n Any individual pieces over 70kg should be placed on a
pallet.Ifyouaresendingamulti-pieceshipment,itisnot
necessary to place the individual pieces on a pallet unless
they exceed 70kg. For example, a shipment comprising
four 25kg pieces does not have to be placed on a pallet
DHL packagingWeofferarangeofhigh-qualityDHL-brandedpackagingitems,
suitable for shipping items of all shapes and sizes. The items
available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information please refer to the Packing Guide
available on dhl.ae/packingguide.
Prohibited and Restricted Commodities Prohibited ItemsThe following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
any law, regulation or statute of any federal, state or local
government of any country from, to or through which the items
may be carried. For international carriage there may be
additionalprohibiteditemsspecifiedbythecountryof
destination. DHL may at its sole discretion refuse to carry other
items not listed below.
n All Samsung Galaxy Note7 and Samsung Note7 devices
n Bullion (of any precious metal)
n Cash(legaltender–banknotes,currencynotesandcoins)
n Completefirearms,ammunition,explosives/explosive
devices including inert explosives and test pieces, air guns,
replicaandimitationfirearms
n Human remains or ashes in any form
n Hunting (animal) trophies, animal parts such as ivory and
shark’sfin,animalremainsorashes,oranimalby-products
and derived products not intended for human
consumption,prohibitedformovementbytheCITES
Convention and/or local law
n Illegalgoods,suchascounterfeitgoodsandnarcotics
n Live animals (including but not limited to mammals,
reptiles,fish,invertebrates,amphibians,birds,insects,
larvae and pupae)
n LooselithiummetalbatteriesunderIATAPI968sectionII
n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
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HOW TO SHIP WITH DHL EXPRESS13
Restricted ItemsThe following items will NOT be accepted for carriage unless
otherwise agreed to by DHL. To obtain such agreement a
business case will need to be conducted by DHL and the items
approved for carriage will be recorded in writing with the
customer.
n Airguns,tasers,imitationorreplicafirearms,firearmparts
andreplicaammunition(includesriflebutts,trigger
mechanisms, screws/bolts etc which are manufactured for
thesolepurposeofcreatingafunctionalfirearm)
n Antiques and works of art with a shipment value in excess
of EUR 500,000
n Banderols/Tax stickers with a shipment value in excess of
EUR 500,000
n Cannabisformedicinalpurposesfrombonafide
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic
cigarettes with a shipment value in excess of EUR 500,000
n Commemorative coins and medals with an individual value
or total shipment value of EUR 2,000 or more are restricted
for carriage
n Dangerous/hazardous goods including but not limited to
perfumes,aftershaves,aerosols,flammablesubstances,
dryice,biologicalsubstances,UNclassifieddangerous
goodsandanygoodsspecifiedassuchunderInternational
AirTransportAssociationregulations(“IATA”),the
AgreementonDangerousGoodsbyRoad(“ADR”)or
InternationalMaritimeDangerousGoods(“IMDG”)
regulations. Applicable to all shipments valued in excess of
EUR 500,000
n Financialandmonetarycommodities–examplesinclude
butarenotlimitedtoactivatedSIMcardsformobile
phones, blank or activated credit or cash dispenser cards,
blank cheques, event tickets, lottery tickets, money or
postal orders, pre-paid phone cards, tickets (blank stock),
traveller’s cheques, vouchers/tokens, unused stamps etc.
Applicable to all shipments valued in excess of
EUR 500,000
n Furs
n Jewellery and watches and with individual values in excess
of EUR 5,000. The shipment must not exceed EUR 100,000
PAYING FOR YOUR SHIPMENT
You can pay for DHL Express services either with cash, a credit
card or by bank transfer. You can open an account with DHL
Express to pay via bank transfer; and all account customers
receive invoices on a pre-agreed basis. For more details, please
get in touch with a Customer Service Advisor at your local
DHLExpressofficeorgotodhl.com/en/express/shipping/
open_account.
The International Specialists Services How to Ship
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
DHL Service & Rate Guide 2020: United Arab Emirates
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SHIPPING TOOLS
Making shipping easierDHLExpressoffersachoiceofelectronictoolstosuiteventhe
most demanding requirements. We invest continually in market-
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Ourelectronicsolutionscoveronlineandofflineoptions,aswell
asintegratedsolutions.Inaddition,weprovideindustry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
DHL.comOur website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking,
tracking and a volumetric weight calculator.
EasyshipThisisanofflineadvancedshipmentmanagementtoolforany
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
ItisaWindows-basedsystem,whichiseasytouseyetvery
powerful–enablingyoutohandleeverythingfromregular
mailshots to multi-stage shipping processes.
Customer shipping integrationUsingEDIandXMLServicesenablesyoutoincorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutionsDHLoffersadditionalcapabilitiesforbusinessesrequiringmore
specializedsolutions–forexample,itsMedicalExpressand
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.
MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services
our customers use most. With its mobile friendly and
intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more
quicklythanever–allinonevisit,withonepassword
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
The new DHL Express Mobile app lets you track
your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Pointforparceldropofforcollection,andquickly
checkshippingratestoo–rightonyoursmartphone.
Advanced GPS location services and camera barcode
scanning are also available. Download DHL Express
Mobile today, on Android or iPhone.
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES15
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment AED 100
Dedicated Pickup Per shipment AED 73 min per shipment or higher
Dedicated Delivery Per shipment AED 200 min per shipment or higher
Shipment Preparation Per shipment AED 85
Saturday Delivery Per shipment AED 125
ShipmentInsurance By shipment value AED40or2%ofstatedshipmentvalueifhigher
Extended Liability Per shipment AED 25
Direct Signature Per shipment AED 20
Residential Address Per shipment AED 12.50
GoGreen Climate Neutral By shipment weight AED 0.40 per shipment or AED 0.40 per kg, if higher
Packaging Per shipment AED 15 per packaging item or higher
Change of Billing Per invoice AED 40
Neutral Delivery Per shipment AED 20
OPTIONAL SERVICES
For a full list of optional services, please visit our website at dhl.ae/optional_services.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
Decide which service best suits your needs (see page 4 for international services) and weigh your shipment (see page 10 and dhl.com/volumetricweight)
Determine the rating zone of the origin or destination (see pages 17 and 18)
Find the rate using the rating zone and weight of your shipment (see page19 for exports and page 21 for imports)
1
23
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES16
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipmentPercentage of transportation and additional charges, as per index; details here
Remote Area By shipment weight AED 1.86 per kg AED 100 minimum per shipment
Additional Handling
Overweight Piece Per piece AED 330
Oversize Piece Per piece AED 330
Non-Stackable Pallet Per piece AED 620
Dangerous Goods
Full Dangerous Goods Per shipment AED 400
LithiumBatteriesSectionII(PI965)Per shipment AED 400
LithiumBatteriesSectionII(966,969) Per shipment AED 25
LithiumBatteriesSectionI Per shipment AED 25
Excepted Quantities Per shipment AED 25
Limited Quantities Per shipment AED 100
DryIce(UN1845) Per shipment AED 50
Address Correction Per shipment AED 50
Data Entry Per shipment AED 13
Security Charges
Elevated Risk Per shipment AED 85
Restricted Destination Per shipment AED 125
Customs services View explanation Charging method Charge
Disbursement Per shipment AED50,or2%ofthecreditadvancedifhigher
Advance Payment Per shipment AED50,or2%ofthecreditadvancedifhigher
BrokerNotification Per shipment AED 165
Formal Clearance Per shipment AED 70
Bonded StoragePer shipment and per kg after the third calendar day
AED 25 per shipment and AED1.00 per kg (both per day)
Bonded Transit Per shipment AED 10
Export Declaration Per shipment AED 40
Release to Broker Per shipment AED 165
ClearanceDataModification Per shipment AED 100
TemporaryImport/Export Per shipment AED 165
CUSTOMS SERVICES
SURCHARGES
Please visit our website for a full list of surcharges and customs services.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
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DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES17
SERVICE CAPABILITY AND RATING ZONES
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Afghanistan 4 P PAlbania 5 P PAlgeria 5 P PAmerican Samoa 5 P PAndorra 3 P PAngola 5 P P PAnguilla 5 P PAntigua 5 P PArgentina 5 P P PArmenia 5 P PAruba 5 P PAustralia 4 P PAustria 3 P P P PAzerbaijan 5 P PBahamas 5 P PBahrain 1 P P P PBangladesh 2 P PBarbados 5 P PBelarus 5 P PBelgium 3 P P P PBelize 5 P PBenin 5 P P PBermuda 5 P PBhutan 4 P PBolivia 5 P PBonaire 5 P PBosnia and Herzegovina 5 P PBotswana 5 P PBrazil 4 P P PBrunei 4 P PBulgaria 3 P P PBurkina Faso 5 P P PBurundi 5 P PCambodia 4 P PCameroon 5 P P PCanada 4 P P PCanaryIslands,The 5 P PCape Verde 5 P PCaymanIslands 5 P PCentral African Republic 5 P PChad 5 P PChile 5 P P PChina, People’s Republic 4 P P PColombia 5 P P PComoros 5 P PCongo 5 P P PCongo, Democratic Rep. of 5 P PCookIslands 5 P PCosta Rica 5 P PCoted’Ivoire 5 P PCroatia 5 P P PCuba 5 P PCuracao 5 P PCyprus 3 P P PCzech Republic, The 3 P P P PDenmark 3 P P PDjibouti 5 P PDominica 5 P P
Dominican Republic 5 P P
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Ecuador 5 P P PEgypt 1 P P P PEl Salvador 5 P PEritrea 5 P PEstonia 3 P P PEthiopia 5 P PFalklandIslands 5 P PFaroeIslands 5 P PFiji 5 P PFinland 3 P P PFrance 3 P P P PFrench Guyana 5 P PGabon 5 P P PGambia 5 P PGeorgia 5 P PGermany 3 P P P PGhana 5 P PGibraltar 3 P P PGreece 3 P P PGreenland 3 P PGrenada 5 P PGuadeloupe 5 P PGuam 5 P PGuatemala 5 P PGuernsey 3 P P PGuinea Republic 5 P PGuinea-Bissau 5 P PGuinea-Equatorial 5 P PGuyana (British) 5 P PHaiti 5 P PHonduras 5 P PHong Kong 4 P P P PHungary 3 P P P PIceland 3 P P PIndia 2 P P PIndonesia 4 P P PIran,IslamicRep.of 4 P P PIraq 4 P PIreland,Rep.of 3 P P P PIsrael -Italy 3 P P P PJamaica 5 P PJapan 4 P P PJersey 3 P P PJordan 1 P PKazakhstan 5 P PKenya 5 P PKiribati 5 P PKorea, D.P.R. of (North) 4 P PKorea, Rep. of (South) 4 P P PKosovo 5 P PKuwait 1 P P P PKyrgyzstan 5 P PLao P.D.R. 4 P PLatvia 3 P P PLebanon 1 P P PLesotho 5 P PLiberia 5 P P
Libya 5 P P
Table continues overleaf
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
doc = document contents only P = document and non-document contentsFortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES18
SERVICE CAPABILITY AND RATING ZONES
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Liechtenstein 3 P P P PLithuania 3 P P PLuxembourg 3 P P P PMacau 3 P PMadagascar 5 P P PMalawi 5 P PMalaysia 4 P P P PMaldives 5 P PMali 5 P P PMalta 3 P P PMarshallIslands 5 P PMartinique 5 P PMauritania 5 P PMauritius 5 P PMayotte 5 P PMexico 5 P PMicronesia, Fed. States of 5 P PMoldova, Rep. of 5 P PMonaco 3 P PMongolia 5 P PMontenegro, Rep. of 5 P PMontserrat 5 P PMorocco 5 P P PMozambique 5 P P PMyanmar 4 P PNamibia 5 P P PNauru, Rep. of 5 P PNepal 2 P PNetherlands, The 3 P P P PNevis 5 P PNew Caledonia 5 P PNew Zealand 4 P PNicaragua 5 P PNiger 5 P PNigeria 5 P PNiue 5 P PNorth Macedonia 5 P PNorthernMarianaIslands 5 P PNorway 3 P P POman 1 P P P PPakistan 2 P PPalau 5 P PPanama 5 P P PPapua New Guinea 5 P PParaguay 5 P P PPeru 5 P PPhilippines, The 4 P P P PPoland 3 P P P PPortugal 3 P P P PPuerto Rico 5 P PQatar 1 P P P PReunion,Islandof 5 P PRomania 3 P PRussian Federation, The 5 P PRwanda 5 P PSamoa 5 P PSan Marino 3 P P P
Sao Tome & Principe 5 P P
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Saudi Arabia 1 P P P PSenegal 5 P P PSerbia, Rep. of 5 P PSeychelles 5 P PSierra Leone 5 P PSingapore 4 P P P PSlovakia 3 P P P PSlovenia 3 P P P PSolomonIslands 5 P PSomalia 5 P PSomaliland, Rep. of (N. Somalia) 5 P PSouth Africa 5 P P PSouth Sudan 5 P PSpain 3 P P P PSri Lanka 2 P P PSt. Barthelemy 5 P PSt. Eustatius 5 P PSt. Helena 5 P PSt. Kitts 5 P PSt. Lucia 5 P PSt. Maarten 5 P PSt. Vincent 5 P PSudan 5 P P PSuriname 5 P PSwaziland 5 P PSweden 3 P P P PSwitzerland 3 P P P PSyria 4 P P P PTahiti 5 P PTaiwan 4 P P P PTajikistan 5 P PTanzania 5 P P P PThailand 4 P P P PTimor-Leste 5 P PTogo 5 P P PTonga 5 P PTrinidad and Tobago 5 P PTunisia 5 P PTurkey 3 P P PTurkmenistan 5 P PTurksandCaicosIslands 5 P PTuvalu 5 P PUganda 5 P P P PUkraine 5 P PUnited Kingdom 3 P P P PUnited States of America 4 P P PUruguay 5 P PUzbekistan 5 P PVanuatu 5 P PVatican City 3 P P P PVenezuela 5 P P PVietnam 4 P PVirginIslands(British) 5 P PVirginIslands(US) 5 P PYemen, Rep. of 4 P P P PZambia 5 P P P
Zimbabwe 5 P P P
doc = document contents only P = document and non-document contentsFortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES19
Export rates by zone and product
DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents only up to 2kg
0.5 251.13 302.63 334.82 373.45 450.71
1 379.90 457.16 502.22 560.17 682.50
1.5 379.90 457.16 502.22 560.17 682.50
2 566.63 682.51 753.35 843.50 1,030.19
Documents from 2.5kg and non-documents from 0.5kg
0.5 283.88 342.11 378.48 422.16 509.52
1 429.47 516.80 567.74 633.24 771.56
1.5 429.47 516.80 567.74 633.24 771.56
2 640.55 771.56 851.63 953.52 1,164.61
2.5 640.55 771.56 851.63 953.52 1,164.61
3 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
3.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
4 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
4.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
5.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
6 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
6.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
7 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
7.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
8 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
8.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
9 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
9.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
10 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
11 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
12 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
13 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
14 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
15 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
16 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
17 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
18 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
19 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
20 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
Table continues overleaf
The International Specialists Services How to Ship
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ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES20
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
21 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
22 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
23 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
24 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
25 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
26 2,452.98 2,969.84 3,253.73 3,821.46 4,658.58
27 2,525.77 3,057.19 3,355.63 3,937.91 4,789.62
28 2,598.56 3,144.53 3,457.54 4,054.35 4,920.64
29 2,671.35 3,231.88 3,559.44 4,170.81 5,051.66
30 2,744.12 3,319.22 3,661.35 4,287.26 5,182.68
40 3,023.98 3,613.04 3,990.18 4,823.91 5,836.41
50 3,553.30 4,208.60 4,651.86 5,750.31 6,961.29
60 4,082.62 4,804.16 5,313.54 6,676.71 8,086.17
70 4,611.94 5,399.72 5,975.22 7,603.11 9,211.05
For each additional 1kg
30.1 - 1,000* 52.94 59.56 66.17 92.64 112.49
Export rates by zone and product
DHL EXPRESS WORLDWIDE
DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover75countriesworldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA)–Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover53countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in AED and and includes fuel surcharge and government levy. Customs duties, taxes, clearance-related charges, VAT and other surcharges are not included in the above rates. Termsandconditionsapply–seedhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES21
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents only up to 2kg
0.5 228.30 275.12 304.39 339.50 409.74
1 345.37 415.60 456.57 509.25 620.46
1.5 345.37 415.60 456.57 509.25 620.46
2 515.12 620.47 684.87 766.82 936.54
Documents from 2.5kg and non-documents from 0.5kg
0.5 258.08 311.01 344.08 383.79 463.20
1 390.43 469.82 516.13 575.68 701.42
1.5 390.43 469.82 516.13 575.68 701.42
2 582.32 701.42 774.21 866.84 1,058.74
2.5 582.32 701.42 774.21 866.84 1,058.74
3 926.41 1,124.94 1,230.80 1,383.00 1,654.30
3.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
4 926.41 1,124.94 1,230.80 1,383.00 1,654.30
4.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
5.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
6 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
6.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
7 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
7.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
8 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
8.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
9 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
9.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
10 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
11 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
12 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
13 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
14 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
15 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
16 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
17 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
18 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
19 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
20 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
Table continues overleaf
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES22
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
Calculate the Price of Your Shipment
Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
21 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
22 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
23 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
24 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
25 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
26 2,229.99 2,699.86 2,957.94 3,474.06 4,235.08
27 2,296.16 2,779.27 3,050.58 3,579.92 4,354.20
28 2,362.33 2,858.67 3,143.22 3,685.78 4,473.31
29 2,428.50 2,938.08 3,235.86 3,791.65 4,592.42
30 2,494.66 3,017.48 3,328.50 3,897.51 4,711.53
40 1,730.88 1,997.28 2,263.68 2,530.08 4,794.72
50 2,163.60 2,496.60 2,829.60 3,162.60 5,993.40
60 2,258.64 2,605.68 2,953.44 3,300.48 6,253.92
70 2,635.08 3,039.96 3,445.68 3,850.56 7,296.24
Multiplier rate per 1kg from 30.1kg
30.1 - 50 43.28 49.94 56.60 63.26 119.87
50.1 - 70 37.65 43.43 49.23 55.01 104.24
70.1 - 300 32.73 37.77 42.81 47.84 90.64
300.1 - 1,000* 32.73 37.77 42.81 47.84 90.64
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover75countriesworldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) –Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover53countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Termsandconditionsapply–seedhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.
DHL Express United Arab Emirates P.O. Box 6252 Meydan Nad Al Shiba Dubai United Arab Emirates
ForcontactdetailsoftheDHLExpressofficenearesttoyou,pleasevisitourwebsiteatdhl.ae or call the customer service hotline on 600 567 567
Valid: 1st January 2020
The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.