dhl express service guide 2021 · 2020. 11. 26. · 6 service guide dhl express 2021 service guide...

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DHL EXPRESS SERVICE GUIDE 2021

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WELCOME TO THE WORLD OF DHL EXPRESS

Operating in

facilities

shipments per year vehicles (own, leased,

subcontracted trucks and vans)

employees

CONNECTING YOUR WORLD

(commercial and non-commercial)

220+

400

100,000+

million+

36,000+

3,200+3,200+

Service Points

By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics

aircraft260+countries and territories worldwide

84,000+

360+

Logistics is more than transport alone. With our logistics services, we connect your business to your customer. DHL Express understands that your shipment is more than a package alone. Whatever you send, we know how your shipment can make a difference. With our global express network, DHL Express will deliver your products on time and at the right place. Whether you are sending a document to Paris or a package to Hong Kong. Just as you have promised your customer.

Corporate Social Responsibility 04

GoGreen in the Netherlands 06

An appropriate service for every shipment 08

Shipping is easy with MyDHL+ 10

E-commerce 12

Calculate the rate for your DHL Express shipment 14

DHL Express additional services 16

DHL Express surcharges 18

Simple payment with DHL MyBill 20

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CORPORATE SOCIALRESPONSIBILITY

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COMMITMENTWe do everything we can to make sustainable and positive changes in the world. We do this by using available knowledge and a global presence in a way that benefits people and the environment. We focus on four strategic areas of involvement to fulfill our responsibility: GoGreen, GoHelp, GoTeach, GoTrade and Volunteering.

GOGREENGoGreen is DHL‘s environment program. DHL is actively working to reduce the impact of logistics on the environment by minimizing the use of natural resourcesmand using the most efficient transport. This enables DHL toreduce its CO2 emissions.DHL has set itself the ambitious mission: ZERO emissions by 2050.

GOHELPTogether with various strong partners we strive to improve people‘s living conditions. For example, we utilize our logistics expertise to provide effective emergency aid in areas affected by natural disasters. We have our own Disaster Response Team, which works together with the United Nations and UNICEF.

GOTEACHGoTeach reflects our commitment to a better quality of education. We are promoting and developing initiatives across the globe that support individuals in their development and help them expand their skills. To achieve this we partner with global organizations in the field of education.

GOTRADEGoTrade was launched in 2020 to support sustainable economic growth and globalization specifically for small and medium-sized companies (SMEs) trading across borders. By working with governments and international organizations, and drawing on our expertise in logistics, customs and trade, we can offer these SMEs real support and practical advice.

VOLUNTEERINGWe encourage our employees to take an active part in social projects in their immediate environment.

Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use our experience and global presence to help people and the environment, striking a balance between our economic and social responsibility goals.

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for more information:dhlexpress.nl/green

GOGREEN IN THE NETHERLANDSDHL plays a leading role in sustainable logistics. Through innovation and efficiency in logistics processes, DHL can substantially reduce the burden on the environment. DHL is at the forefront when it comes to sustainable transport, from bicycle to truck and even air fleet! More than half of the express shipments in many Dutch cities are delivered by bicycle in the ‘last mile’. We cycle where we can. When a package is too large for the bicycle, we use the delivery van that is now electric in many places. In the meantime, electric trucks have also been introduced in our fleet. But also the recipient can contribute to the environment by registering their delivery preference. With these initiatives we are well on our way to Zero Emission in 2050!

Electric delivery vans and trucksDHL Express already has many electric delivery vans in use and the first electric trucks have now been added. The electric truck was first deployed in Rotterdam for the collection and delivery of larger shipments and this will be expanded in the coming period. Smaller shipments in the city center and in other larger cities are still preferably delivered by bicycle such as the Parcycle and the Cubicycle. DHL is one of the leaders in Rotterdam in the ‘Green Deal 010 Zero Emission City Logis-tics’ initiative to create sustainable solutions that will permanently improve air quality in the city center.

GoGreen Climate Neutral ServiceYou can take care of the environment while ship-ping your goods. We offer an all-inclusive carbon off-setting service for customers with a DHL account who wish to balance their transport acti-vities with real measures to protect the environ-ment. The service comprises the calculation of carbon emissions at shipment level, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certifica-tion of those offsetting activities by an accredi-ted third party, Société Générale de Surveillance (SGS).

DHL Express Mobile AppBut also the receiving consumer can directly contribute to a cleaner environment. Every package that is delivered at the first delivery attempt saves kilometers and therefore CO2 emissions. This is good for the environment, makes delivery more efficient and connects sender and receiver even faster. Consumers can enter their delivery preference via the DHL Express Mobile App. They decide how they want their package to be delivered: at home, at a DHL ServicePoint or at another address or time - exactly how is most conventient for them. Fast and efficient for the receiver, and also sustainable!

Minder CO2-emissie, meer bomenBut DHL Express goes further: the CO2 reduction achieved we double by planting trees. We do this together with Team Sunweb, the well-known cycling team. These trees are planted in two Limburg plots where Team Sunweb trains. Team Sunweb itself also plants trees in these forests to compensate the kilometers traveled by the cycling team in a motorized way.

http://dhlexpress.nl/groen

* The money back guarantee only applies to time-critical shipments with delivery before (import) 9:00, 10:30 and 12:00 . Check www.dhlexpress.nl for more information.** Delivery before 10:30 am in the US.


SAME DAY-SERVICESFor all those mission-critical shipments that need immediate pickup and door-to-door delivery within the shortest possible timeframe. Within the Netherlands, in Europe or in the rest of the world. We always provide customized delivery solutions. By road? By scheduled airline? A helicopter or private jet? Everything is possible.

TIME DEFINITE-SERVICESFor time-critical shipments that have to arrive quickly and on time, choose our Time Definite services. Fast national and international deliveries, anywhere in the world, with a choice of different delivery times: before 9:00 am, before 12:00 noon or before the end of the working day. This we guarantee.

VARIETY OF SOLUTIONS

DAY DEFINITE-SERVICESFor shipments that are less urgent, but must be delivered with a specified transit time within Europe, choose our Day Definite services: a shipping service for a balance between speed and costs. Reliable and easy.

AN APPROPRIATE SERVICE FOR EVERY SHIPMENTDHL Express is the number one in express transport. DHL Express offers a wide variety of logistics solutions. From emergency same day delivery to guaranteed time-definite delivery on the next possible working day, DHL Express has the right service to meet your needs. On these pages you will find an overview of all our DHL Express services. How may we help you?

SAME DAY-SERVICES TIME DEFINITE-SERVICES DAY DEFINITE-SERVICES

Description For mission-critical shipmentsthat need immediate pickup and delivery within the shortest possible timeframe or special care.

Time-critical shipments with delivery before 9:00 am, before 12:00 noon, or before close of business, with a money-back guarantee.*

Reliable and cost-effective service for your less urgent and heavier shipments with delivery within a few working days.

Service DHL SPRINTLINE Urgent non-stop delivery of your shipment (from a document to a lorry load) at any time in the Netherlands or the rest of Europe.

DHL EXPRESS 9:00/10:30**Door-to-door delivery before 9:00 am on the next possible working day. With a money-back guarantee.

DHL ECONOMY SELECTA cost-saving shipping service for less urgent shipments of packages up to 70 kg and pallets up to 1,000 kg - without compromising on quality - to more than 30 destinations in Europe.

DHL JETLINEUrgent delivery of your shipment (from a document to several pallets) on the next available flight out to any destination worldwide.

DHL EXPRESS 12:00Door-to-door delivery before 12:00 noon on the next possible working day. With a money-back guarantee.

DHL IMPORT ECONOMY SELECTYou can import parcels and pallets from-nearly every European country with DHL IMPORT ECONOMY SELECT.

DHL SECURELINEPossibility for personal guidance (On Board Courier Service) with worldwide coverage.

DHL EXPRESS WORLDWIDEWith DHL EXPRESS WORLDWIDEwe guarantee delivery of yournational and international expressshipments before close of business on the day of delivery.

DHL GLOBALMAILFor all your international mail (toany country in the world except the Netherlands).

DHL SAME DAY SOLUTIONSCustomized solutions for all your specific logistic needs.

DHL IMPORT SERVICESYou can import shipments from more than 214 countries around the world with DHL Import Services. With delivery before 9:00 am, before 12:00 noon, or before close of business.

Destination Netherlands, Europe and worldwide Netherlands, Europe and worldwide Europe

Type of shipment Documents, parcels and pallets Documents, parcels and pallets Parcels and pallets

Pick-up Same day, as fast as possible after booking

Same day Same day

Book shipment 088 - 0552 888 via dhlexpress.nl or via 088 - 0552 000 088 - 0552 000


MyDHL+ gives you access to all the important online shipping services in one tool. Importing, exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever. Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping needs and preferences. Welcome to the next generation of online express shipping!

SHIPPING IS EASY WITH MYDHL+

MYDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, INTUITIVE AND TRANSPARANT.Quickly creating and tracing a shipment, or booking a courier pick-up. And all in just a few mouse clicks.With its smart and streamlined interface, MyDHL+ offers an optimum online shipping experience based on your preferences.

PAPERLESS TRADEWith MyDHL+ you no longer need to print your customs invoices, you can simply add these online when booking your shipment. Digital processing with Paperless Trade facilitates rapid customs clearance of your shipment. In addition, you save time, printing costs and you make a positive contribution to the environment.

PROACTIEF TRACEREN MET PROVIEWYou follow your shipment closely with Track & Trace, but MyDHL+ takes it a step further! Would you like to be notified by e-mail or SMS when, for example, your shipment has been picked up, cleared by customs or delivered? ProView is available in MyDHL+ for all your export and import shipments.

DISCOVER THE BENEFITS OF MYDHL+ Shipment preferences to auto-populate fields in recurring shipments. Customizable templates for waybills and Customs forms. Instant access to Commodity Tariff Codes prevents mistakes and saves you time. Beforehand an overview of the transit times and shipping rates. Including an estimate for duties and taxes. Online tracing: you know exactly where your shipments are at any given time. Share status notifications with others, personalized and sent from your own email address.

Many more useful features to make your life easier.

DISCOVER THE BENEFITS Simply efficient Simply intuitive Simply flexible Simply transparant


CROSS FRONTIERS, REACH NEW CUSTOMERS AND GROW INTERNATIONALLY

25%Cross border e-commerce is growing at an annualrate of: 70%Adding an express option toyour shipping services canincrease your shopping cartvalue by up to:

LET’S DO BUSINESS!

E-COMMERCEGet more out of your business with the cross border E-commerce solutions from DHL Express. We give you tips how to grow your webshop internationally, how to increase conversion and shopping cart value and increase purchases from your international customers. Take advantage of our expertise, our fast global network and optimize the experience of your customers by letting them choose how and when they want to receive their order using DHL On Demand Delivery. With these flexible delivery options, you increase the chance of purchase and you grow 2x faster than retailers without this option. And if an order should have to be returned, this can be done quickly and easily with our easy return service.

ENHANCE YOUR SELLING POWER WITH DHL EXPRESS COMMERCEThe optimum shipping solution for your e-commerce business! With DHL Express Commerce you make your webshop truly international and reach your customers worldwide. Did you know that 91% of the customers first look for the available delivery options before proceeding to check-out? Offer your custo-mers all the benefits of DHL Express at check-out and increase your conversion rate! Manage their orders fast and efficiently in a few simple clicks. DHL Express Commerce integrates with the biggest E-commerce platforms, including Magento, Shopify, WooCommerce, Amazon and eBay.

Plug & Play integration with webshops Automatic import of orders Shipping labels created in a just a few clicks Including Track & Trace and easy Returns Free of charge with a DHL Express account

DHL ON DEMAND DELIVERYFrom now on your customers will receive their on-line purchases when it suits them. DHL On Demand Delivery (ODD) offers receivers various flexible and convenient delivery options. Your customers can choose when and where DHL Express delivers the parcel. This way, DHL Express ensures that the delivery is as smooth as the online purchase. And that makes for maximum customer satisfaction!

Collect from a DHL ServicePoint No more waiting at home unnecessarily. Your customer collects their parcel from a DHL ServicePoint nearby.

Schedule the delivery

Your customer selects a delivery date that best suits them.

Signature waiver Gives DHL permission to deliver the shipment without signature in the absence of your customer.

Delivery to neighbours, reception or security Gives DHL permission to deliver the ship-ment to neighbours, reception or security.

Delivery to another address Gives DHL permission to deliver to an alternative address (such as work, family, school etc.).

Waiting time for holidays If your customer is on holiday, we can hold the shipment for you for up to 30 calendar days.

https://www.dhlexpress.nl/nl/e-commerce/flexibele-bezorgmogelijkheden


LENGTH X WIDTH X HEIGHT (IN CM)

5000

CALCULATING THE VOLUMETRIC WEIGHT:

1. WHAT RATE ZONE?Check the rate zone of the country to which you want to send or from which you want to import the shipment.

2. WELKE TARIEFLIJST Kies zelf hoe laat uw zending moet aankomen: before 9:00 am?*

DHL DOMESTIC EXPRESS 9:00 DHL EXPRESS 9:00 DHL IMPORT EXPRESS 9:00

before 12:00 noon? DHL DOMESTIC EXPRESS 12:00 DHL EXPRESS 12:00 DHL IMPORT EXPRESS 12:00

before close of business? DHL EXPRESS WORLDWIDE DHL IMPORT EXPRESS WORLDWIDE DHL EXPRESS ENVELOPE

3. INSIDE OR OUTSIDE THE EUROPEAN UNION Different rates apply for domestic shipments, and for shipments within and outside the European Union. The EU rates apply to all shipments within the European Union. Outside the European Union a distinction is made between shipments that do not require customs clearance (Documents) and ship-ments that require a statutory customs declaration in the destination country (Non-Documents).

4. WHAT WEIGHT?The rate of your shipment also depends on the weight in kilos or volume in m3 per package or item. Are you shipping a large ‚lightweight‚ package? Then we calculate the volumetric weight. After calculating the volumetric weight, compare this with the actual weight in kilos. The heaviest of the two counts as the billable weight of your package/item.

CALCULATE THE RATE FOR YOUR DHL EXPRESS SHIPMENT

FOUR EASY STEPS

* Delivery before 10:30 am in the US.

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DHL EXPRESS ADDITIONAL SERVICES

DUTIES TAXES PAIDBy default, DHL charges duties and taxes to the receiver. The Duties Taxes Paid service enables the shipper to pay these, and the shipper will be billed on the account as specified on the waybill.

SHIPMENT INSURANCEFor extra peace of mind this insurance provides compensation, covering the amount necessary to repair or replace a shipment in the event of physical loss or damage.

EXTENDED LIABILITYExtended liability will provide you with additional peace of mind and financial protection of €400 (including transport charges) for your document shipment in case of loss or damage.

BILL TO IMPORTER OF RECORDThis service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

SATURDAY DELIVERYWe offer Saturday delivery services to key cities in more than 70 Countries. To check availability, please contact our Customer Service team.

RESIDENTIAL ADDRESSGet alerts and scheduling options for home deli-veries. Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via SMS or email about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

GOGREEN CLIMATE NEUTRAL SERVICEYou can take care of the environment while shipping your goods. We offer an all-inclusive carbon off-setting service for customers with a DHL account who wish to balance their transport activities with real measures to protect the envi-ronment. The service comprises the calculation of carbon emissions at shipment level, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).

NEUTRAL DELIVERYThis service allows for delivery of non-document shipments without any value of the product, such as gifts, being shared or exposed to the receiver.

DHL Express offers a wide range of optional services for extra convenience. For these services, a surcharge applies. For the complete overview of the Additional Services and Surcharges, please refer to dhlexpress.nl.

https://www.dhlexpress.nl/en/kennisbank/ondersteuning/rates-transittimes

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FUEL SURCHARGE The fuel surcharge for Time Definite services will be based on the monthly average spot prices for US Gulf Coast (USGC) kerosene-type jet fuel, as reported by the U.S. Department of Energy.

The fuel surcharge is adjusted in line with an index inincrements of 0.25%. The fuel prices are published by the US Department of Energy with a two-month delay. So the fuel surcharge for May, for example, is based on the average fuel price in January.

The fuel surcharge for Day Definite services will be based on the most suitable national measure of diesel prices. The surcharge is linked to the consu-mer price in local currency of diesel fuel inclusive of duties and taxes and published here. Within Europe this is measured by the European Commis-sion Directorate General for Energy and Transport and published in the Oil Bulletin.

The fuel surcharge is adjusted in line with an index inincrements of 0.25%. The fuel surcharge is adju-sted by DHL Express in the month after publication by the European Commission.

The fuel surcharge tables can be viewed on MyDHL+.

DHL EXPRESS SURCHARGES

BREXIT ADJUSTMENTDue to - among other things - the changes in customs regulations, Brexit will result in significant additional operational costs. For this reason, effective 1st January 2021 we will introduce a surcharge for all dutiable import and export shipments between the UK and the countries of the European Union. This surcharge has been set at € 0.25 per kg with a minimum amount of € 5 per shipment.

EMERGENCY SITUATION SURCHARGEThe Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of the emergency situation.

For the most recent information, please refer to our website.

https://mydhl.express.dhl/ie/en/ship/surcharges.html#/fuel_surcharge"https://mydhl.express.dhl/nl/nl/ship/surcharges.html#/fuel_surchargehttp://dhlexpress.nl

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SIMPLE PAYMENT WITH DHL MYBILL

THE ADVANTAGES OF DHL MYBILL:

Receive email notification of new invoices

Pay invoices online via credit card or bank funds transfer.

Review payment history online.

View and download copies of all invoices, including corresponding PDF and TIF documentation.

Download invoice and shipment transaction data in spreadsheet format.

Query and submit disputes at invoice level.

Designate a company administrator to create new logins for multiple internal users.

Access invoice and shipment documentation for up to 12 months.

ONE SIMPLE ONLINE SOLUTION DHL MyBill is a simple and effective tool for reviewing invoices, making payments, and downloading reports. Our secure online environment saves time and eliminates paperwork for all our Dutch customer DHL Express accounts in one location. It combines the convenience of an online interface with the speed and security of electronic banking.

FULL CONTROL WITH DHL MYBILL You maintain full control of all your export and import accounts in one profile. Specify the dates you would like to make a payment and determine the amount for each payment. Research individual line items on your invoices. If you need to file a dispute for charges, it’s simple to submit your request with DHL MyBill.

To Register for DHL MyBill:Mybill.dhl.com

DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy andsecure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information in one secure location. Our secure online environment saves time, eliminates paperwork and is easy to use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.

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http://Mybill.dhl.com

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DHL ExpressAnchoragelaan 321118 LD SchipholPO Box 75491117 ZG Schiphol

www.dhlexpress.nl

All information subject to printing errors.

Version 1.0/2021