culture virtual teams
TRANSCRIPT
Working with People from Other Cultures
Please locate the question box
and say, “Hi”.
Working in Virtual Teams
with Pilar Orti and Hugo Messer
Virtual Collaboration...
Pilar Ortivirtualnotdistant.com
Hugo Messerekipa.co
Working in Virtual Teams
Communication in Virtual Teams
Your Remote Workspace
Trust in Virtual Teams
Working with People from Different Cultures
Leadership in Virtual Teams
Hugo Messer
• MBA Erasmus in Rotterdam
• 2005: Start Bridge
• 2008: lived in India 1,5 years
• 2005-2010: cried many times
• 2014: Wrote 6 books about managing remote teams
• 2015: Ekipa.co & start workshops to help others
http://www.hugomesser.com
Why does “culture” matter?
What is “culture”?
Ideas, customs and social behaviours.
Conscious and subconscious behaviours
and thought patterns.
How we understand and interact with our social
environment.
Expression of our values.
Culture affects Teamwork
MINDSET
PERSONA
Global vs LocalCollaborative vs CompetitiveConsultative vs DecisiveTask-oriented vs Relationship-oriented
Keeping opinions to yourself vs Voicing your opinionAgreeable vs Willing to disagreePublic vs PrivateQuestion authority vs Do as you’re told
‘Group culture’
‘Country culture’
ProactivityWesterners often expect team members to be ‘proactive’.
Challenges:
> What do we mean by proactiveness?
> Group dynamics versus individualism
ProactivitySolutions:
> Self organizing teams, let them figure out stuff and deliver.
> Stimulate openness and responsibility.
Pitfall 1
Us versus Them
Parent - Child
Pitfall 2
The black box
Working with People from Other Cultures
Please locate the question box
and say, “Hi”.
Working in Virtual Teams
with Pilar Orti and Hugo Messer
Virtual Collaboration...
Pilar Ortivirtualnotdistant.com
Hugo Messerekipa.co
Working in Virtual Teams
Communication in Virtual Teams
Your Remote Workspace
Trust in Virtual Teams
Working with People from Different Cultures
Leadership in Virtual Teams
Hugo Messer
• MBA Erasmus in Rotterdam
• 2005: Start Bridge
• 2008: lived in India 1,5 years
• 2005-2010: cried many times
• 2014: Wrote 6 books about managing remote teams
• 2015: Ekipa.co & start workshops to help others
http://www.hugomesser.com
Why does “culture” matter?
What is “culture”?
Ideas, customs and social behaviours.
Conscious and subconscious behaviours
and thought patterns.
How we understand and interact with our social
environment.
Expression of our values.
Culture affects Teamwork
MINDSET
PERSONA
Global vs LocalCollaborative vs CompetitiveConsultative vs DecisiveTask-oriented vs Relationship-oriented
Keeping opinions to yourself vs Voicing your opinionAgreeable vs Willing to disagreePublic vs PrivateQuestion authority vs Do as you’re told
‘Group culture’
‘Country culture’
ProactivityWesterners often expect team members to be ‘proactive’.
Challenges:
> What do we mean by proactiveness?
> Group dynamics versus individualism
ProactivitySolutions:
> Self organizing teams, let them figure out stuff and deliver.
> Stimulate openness and responsibility.
Pitfall 1
Us versus Them
Parent - Child
Pitfall 2
The black box
The Empathy Roadmap
Empathy
Acceptance With empathy you can accept the differences.
From there, you can manage ‘around’ the differences: real collaboration.
Empathy roadmapCountry
Company
Team
Product
What are the beliefs of people in country X that drive behavior?
Vision, mission and values of the company?
What’s our team’s mission and values? How do we build team spirit?When/where do we meet up?
What do people use our product for?Why?Who pays what?
Empathy Map
Empathy Map
Towards a Team Culture
Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
Is there anything that we should change?
The Distributed Team Canvas
Your Further Thoughts and Questions...
virtualnotdistantAcademy.comekipa.co/workshops
Working with People from Other Cultures
ekipa.co
virtualnotdistant.com
Working in Virtual Teams
with Pilar Orti and Hugo Messer
The Empathy Roadmap
Empathy
Acceptance With empathy you can accept the differences.
From there, you can manage ‘around’ the differences: real collaboration.
Empathy roadmapCountry
Company
Team
Product
What are the beliefs of people in country X that drive behavior?
Vision, mission and values of the company?
What’s our team’s mission and values? How do we build team spirit?When/where do we meet up?
What do people use our product for?Why?Who pays what?
Empathy Map
Empathy Map
Towards a Team Culture
Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
Is there anything that we should change?
The Distributed Team Canvas
Your Further Thoughts and Questions...
virtualnotdistantAcademy.comekipa.co/workshops
Working with People from Other Cultures
ekipa.co
virtualnotdistant.com
Working in Virtual Teams
with Pilar Orti and Hugo Messer