Crisis Management PlanningCreating a Preparedness CultureUtilities and other entities are often among the best prepared to address outages and other impacts to operations due to weather incidents and other natural causes. But what about other business continuity challenges? Can you be certain your entire organization, including functions such as finance, human resources, and communications are prepared for pandemics, terrorist threats, or other events that might be difficult to foresee? Would you know in advance if they weren’t? Organizations that have created “emergency operations” or “disaster recovery” plans often have done these with an individual or team of people who are the process owners, and only ‘in-an-out’ participation from others in the functional areas necessary to assure continued operations. The key to successful crisis management is to create a “Preparedness Culture” within your organization.

Enterprise Management Solutions offers the tools, experience, and best practices methodology to facilitate creation of a preparedness culture, the key to successful crisis management. As a division of Black & Veatch, EMS delivers seamless access to the engineering and business expertise critical to understanding the utility industry. Clients of the Crisis Management Planning service report organizational improvements in the following areas:

■ Engaged Senior Leadership■ Preparedness Accountability ■ Plan Integration■ Trained Staff – Understand Roles & Expectations ■ Plans/People Exercised ■ Scalable Crisis Management Structure

The ProcessPreparedness Audit/Evaluation - What is your current state of readiness? Black & Veatch crisis management experts will evaluate your existing emergency response and recovery plans to identify gaps based on our experience and those from past events. What works and what doesn’t?

Development of a Preparedness Culture– Crisis Management plans and organizations are at their best when each part of the organization understands their respective roles, responsibilities, and expectations for response to, and recovery from events that threaten the ability to continue operations and services. Black & Veatch will help you with systems and processes to not only prepare the plan, but to drive preparedness culture within the organization.

Implementation Assistance – A plan is only worth the paper it is printed on if not implemented and tested. Black & Veatch can deliver industry leading expertise in training, workshops, and implementation. We have the capabilities you need to design and facilitate exercises which emphasize organizational preparedness.

On-Going Facilitation – Best in class crisis management planning doesn’t stop with the implementation of the plan. Black & Veatch will continue to provide support for organizational improvement through periodic review and collaborative revision of plans and training of mission critical personnel.

For a successful crisis management planning, Black & Veatch offers the tools, experience and knowledge-capture to implement best practices in the industry. The Black & Veatch approach helps ensure that your crisis management plan will effectively guide your organization and minimize the impact on key processes.

The following summarize Black & Veatch crisis management services which will support your goal of achieving and sustaining preparedness:

Emergency Response and Operations PlanningWe will facilitate the audit of existing emergency response plans relative to National Incident Management System (NIMS), requirements, electric and water utility best practices, and alignment with internal crisis management and business continuity plans.

Business Continuity Planning - Assuring the Continuity of OperationsWe will facilitate the audit of existing disaster recovery and business continuity plans relative to industry best practices, and alignment with internal crisis management and emergency response plans. The following summarizes the steps we employ in the business continuity planning process:

1. Business Impact Analysis – identifies, quantifies and qualifies the impacts of interruption of business processes.

2. Risk Assessment – identify the probability and impact of threats that can cause interruption

3. Best Practice Analysis of Recovery Strategies – develop for high priority processes, identify short and long term recovery options, coordination and implementation of back-up procedures of IT and facilities, identify procedure for disaster declaration and escalation to mobilize back-up facilities, rerouting communications, configuring hardware/software, processes to manage retrieval of critical hardcopy files.

4. Management Plan – outlines continuity of operations (COOP) organization, staffing, logistics, communications, and capabilities relative to best practices.

5. Plan Maintenance – success of business continuity planning relies on fostering a

“Preparedness Culture” within the organization.

Pandemic Planning - Assuring the Continuity of Operations During PandemicThe nature of a pandemic crisis presents utilities with unique challenges such as extended work absences, public panic, and general uncertainty. In a pandemic situation, the public relies on its basic infrastructures such as electricity, gas, and water to continue uninterrupted during this time of crisis. Black & Veatch offers pandemic planning services to support utilities to successfully respond to the pandemic threat.

The key elements of an effective Pandemic plan include planning, preparedness, response and recovery. Essentials would also include:

■ A process of infection control in the workplace

■ Establish internal surveillance protocols to monitor the health of workers and business stakeholders

■ Effective communications plan

■ Develop pandemic specific continuity of operations plan to maintain delivery of essential goods and services despite significant and sustained worker absenteeism

■ Monitor regional/national international pandemic threat levels for trigger-point changes that will affect the business

■ Coordinate with government officials and community stakeholders to share planning, preparedness, response and recovery information

Enterprise Management Solutions will bring to bear leading pandemic planning experts to assist your organization to develop an effective pandemic plan, or to simply review your existing plan, to help ensure the continuity of your operations during a pandemic.

© Black & Veatch Holding Company 2007. All Rights Reserved. The Black & Veatch name and logo are registered trademarks of Black & Veatch Holding Company. Other services marks and trademarks included herein are the trademarks or registered trademarks of their respective companies. 09/12/07

About Black & Veatch Black & Veatch is a leading global engineering, consulting and construction company specializing in infrastructure development in energy, water, telecommunications, management consulting, federal and environmental markets. Founded in 1915, Black & Veatch develops tailored infrastructure solutions that meet clients’ needs and provide sustainable benefits. Solutions are provided from the broad line of service expertise available within Black & Veatch, including conceptual and preliminary engineering services, engineering design, procurement, construction, financial management, asset

management, program management, construction management, environmental, security design and consulting, management consulting and infrastructure planning. With more than $2 billion in revenue, the employee-owned company has more than 100 offices worldwide and has completed projects in more than 100 countries on six continents. The company’s Web site address is www.bv.com.

Contact Us For more information, please contact us at 913-458-3440, via email at emsinfo@bv.com, or on the web at bv.com/consult.