credentials april, 2011

CREDENTIALSAPRIL, 2011

SIMPLIFYING BUISNESS

www.firststepinfosol.com

WHO WE ARE

ORIGINS Established in 2011, First Step Info Solution is a company

that constitutes of highly skilled professionals with strong ethics and values. Our culture is a reflection of individual goals aligned with FSI’s vision.

In First Step Info Solution (P) ltd. , We attempt to provide an environment within which that creative genius can flourish, both individually and collectively. We make every effort to attract, motivate and nurture a highly qualified, focused people to Selekt. We believe that the potential of Human endowments when unleashed, can achieve the unachievable, and that is what makes the difference between good, great and the world-class

First Step is a derived name from creative and strategy.


As a leader in relationship management, FIRST STEP INFOSOLUTION provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. Our people are our asset.

Backed with vast industrial experience in all Verticals like Sales, Marketing, Resourcing, organizational structuring and benefit planning. We are uniquely positioned to give you a one window solution to all your people issues.


WE ASPIRE TO

Provide an excellent standard of serviceExpand our skills and knowledge to serve

our clientsContinually build up our business through

repeat work and referralsBe trusted advisers working with integrity

to achieve success for our clientsBe recognised as an ‘employer of choice’

in the industry


RESOURCING We work closely with the client to determine effective sourcing

methodologies to attract appropriate candidates. This will typically be a targeted search approach, an advertisement in either print or on-line media or a combination of both.

Our Recruitment Communications service can provide a range of services from creative design, copy writing and media buying to the construction of dedicated recruitment websites.

If an executive search approach is adopted, using our internal research function, our extensive network of contacts and our knowledge of the market, we work at speed to map out a pre-agreed list of target companies. We share this information with you.


Once approved by you, we discreetly approach, attract and meet each relevant candidate. We then assess individuals against key criteria and supply full CV and profiling to the client for discussion. Backed by our reputation and strong blue-chip client base, we can engage and attract the highest calibre of candidates for your needs - in a fiercely competitive market.

Our search consultants are professional, discreet and diligent, capable of building a strong rapport with candidates from the outset to ensure they remain in the process.


OUR SERVICESBPO OPERATIONS First Step Infosolution couples its deep process knowledge, insights and best

practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required.

Customer Services : Through our Customer Solutions, we’ll partner with you to deliver improved operational effectiveness, increased speed-to-market, enhanced customer satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization.

BACKENED OPERATIONS: We provide our clients effective Backend Support which is as per their requirements. These services are offered by our skilled professionals with good analytical skills and communication skills. Our wide range of backend support include data entry services, data analysis, e- accounting and reconciliation.www.firststepinfosol.com

HUMAN RESOURCE STRATEGY MANAGEMENT

Identifying opportunities based on business imperatives and economics to gain competitive advantage.

Setting and monitoring Performance Measures for Human Resource Activities and establishment of robust, flexible and transparent HR systems and processes.


ORGANIZATION DEVELOPMENT AND CHANGE

Providing a framework for capabilities assessment through self and 360 systems.

Culture surveys and action planning and driving change initiatives like "Tea Magic", "Fish! Philosophy", Rainy days, etc.


LEARNING MANAGEMENT Specifying learning objectives ( ASK),

assessing effectiveness of learning options, organizing, designing and developing learning events like out-bounds, distance learning, mentors, tutors, etc.

Development of learning course ware - Learning Center, Competency development modules, CBTs, etc.


PERFORMANCE IMPROVEMENT AND MANAGEMENT

Monitoring climate and attitudes through informal and formal communication channels.

Monitor PMS systems, by developing Personal Business Plan based Hushing Principles.

Exits and performance counselling


EMPLOYEE RELATIONS Restructuring ,collective bargaining.

Involvement and participation of grass root in continuous improvement initiatives like TPM, 5s, Kaizen etc.


REWARD AND REMUNERATION Setting Compensation and benefit objectives - Financial/non-

financial.

Analysing Market Remuneration.

Job Evaluation.

Non-monetary reward system.


OUR ESTEEMD CLIENTS

THE EXPECTATOR APPROACHI = A HOLISTIC PERSON = INDIVIDUAL = EXPECTATOR > CONSUMER

The Expectator approach is our way of looking at consumers holistically from 360 degrees as an individual with values and dreams

It’s the cornerstone of our strategy planning process


IMAGENEERING OUR STRATEGIC PLANNING & CREATIVE DEVELOPMENT PROCESS

Creation consists of two parts : Convergence to a single proposition using strategic planning; and Divergence from the single proposition by developing the creative product. Imageneering is a proprietory suite of planning & creation tools that aid the process at each step

Convergent Process to focus

Strategic Analysis and Planning

Divergent Process to expand

Creative Development

Proposition: the single most motivating thing we can say

about our brand to the target customer


TOUCHPOINT METER

ORCRESTRA

BRAND ESSENCE Brand Essence determines the long-term brand

positioning and vision based on the core values inherent in a brand

It is expressed in two parts:

An insight, or point-of-view about the world which defines the brand’s opportunity

A statement of intent - what the brand intends to do as a result


BRAND ESSENCE: THE SPIRIT OF THE BRAND

BrandPersonalityHow I am?

HeritageWho I am?

Benefit & Reason WhyWhat do I offer?

Brand TargetWho do I talk to?

Brand EssenceAn insight, or point-of-view about the world which defines the brand’s opportunity

A tatement of intent - what the brand intends to do as a result


Who are our clients

OUR CLIENTSFirst Step Info Solutions (P) Ltd. is the exclusive Creative Agency-Of-

Record for:

R. J. Corp. ( Costa Coffee, Pizza Hut, KFC, SwfnsenS,….. )

Frankfin Institute of Air Hostess Training

Educomp Raffels

A -Inlead

Del Monte

S C Johnson

Exon Mobil

Zythum Infosys


CONTACT US

Contact Details:First Step Info Solution Private Ltd.

C – 393 2nd Floor Dwarka Sector – 7 New Delhi 110075

Tel :- +91-11-456-854-47www.firststepinfosol.com

email: [email protected]


http://www.armscrestra.com/

THANK YOU FOR YOUR TIME AND

EFFORT

credentials april, 2011

Documents

step info solution p

targeted search approach

focused people

executive search approach

deep process knowledge

strong ethics

strong rapport

strong bluechip client