corporate presentation + infraestructure 2013 english

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Smart

Solutions


VISION

Become a leading company for its clients.

MISSION Adopt the strategy of its clients as it own sharing objectives.

PERMANENT OBJECTIVES

Collaborate with the compliance of the Service Level Agreements that their

internal customers require.

Comply with signed contracts in time, form and cost.

AnyHelp is an independent consulting and services company specialized in

Information Technology and Compliance focused on providing solutions

adapted to the needs of its clients..

BUSINESS STRATEGY

TO PROVIDE VALUE AND TRUST


ORGANIZATION


BY PROFILE

• Staff 34

• Project Management 36

• Development 55

• Production 125

• BackOffice 32

BY FUNCTION

• Direction and Staff Support 34

• Consulting and Projects 36

• Technical Assistance 212

282 Professionals

STAFF


• Strategic Planning

• Design & Integration of System

• Recruitment & Executive Search

TECHNICAL AND ORGANIZATIONAL

CONSULTANCY

• Software IT Solutions

• Implantation / Integration

• Service / Maintenance

TECHNOLOGIES AS A SOLUTION

• Arquitecture

• Exploitation

• Development

• Testing Q.A.

• BackOffice

MANAGED SERVICES

• International Regulation

• Personal Data Protection

• Corporate Rules Management

• Management Systems (ISO

27001/9001/14001)

COMPLIANCE & SECURITY

• Programs based on needs

• Comprehensive Projects

• e-learning

• F.O.C.O. (by its initials in spanish,

“Operation Coverage Oriented

Learning”)

TRAINING

PORTFOLIO


SERVICE COMMITMENT

T ECHNICAL QUALIFICATION

Professionals with an optimum profile, providing added-value beyond the Project´s objectives

Q UALITY ACTIVITIES

Adaptation to in force regulation and standards (management and control tools, reporting, confidentiality,...)

Permanent coverage of the assigned staff and project monitoring in order to prevent incidents

S ERVICE CONTINUITY

Project closure once the customer´s objectives are covered according to its explicit acceptance

O BJECTIVES COVERAGE


Capacity Planning

Process Optimization

Performance Management

System´s Efficient Design

Transformation Projects

Cost optimization

Organizational Development

Strategic Planning

Recruitment & Executive Search

CONSULTING


DEVELOPMENT

&

TESTING Q.A.

Applications development

Functional Analysis

Organic Analysis

Project Management

Functional Quality Assurance

Design and setting

Performance Management and

Capacity

Systems Integration

Systems rationalization

Datacenters management

ARCHITECTURE

Operating System

Data Bases

Transformation

Storage

Technical Support

EXPLOITATION Base Systems

BackOffice

Vertical and horizontal

knowledge of Technological

Platforms

MANAGED SERVICES


Development & Quality Assurance

CAPACITY PLANNING AFFORDABLE AND GENERAL USE

STANDARDS

PERFORMANCE MANAGEMENT TESTING AND EXPLOITATION RELEASE

OPTIMIZATION


Compliance

• IT Governance & GRC

• Sustainability & Green IT

• Adaptation and maintenance:

LOPD & RDLOPD

ISO 27001, COBIT…

LSSICE & LAECSP

SOX & BASILEA

Auditing and Control

System & Security Audit

Internal Control Establishment

RACF Audit & others

Personal Data Protection

Training

COBIT, ITIL

CGEIT

ISO 27001

CISA, CISM

LOPD

Custom Training Solutions

Ability to adapt to standards and methodology of its customers

COMPLIANCE

Cloud Services

http://www.isaca.org/template.cfm?section=about_isaca

http://www.anyhelp.es/appendix5.html


SECURITY

Proyects, services, and technical support:

Establishment of of policies, regulations and standards.

Organizational and functional aspects.

Classification and control of assets.

Security associated with infrastructures, applications, communications and operations

development.

ID Management.

Accesses Control and events reciprocity.

Analysis and Risk Management:

Legal and regulatory risks

AR System establishment

Vulnerability analysis

Ethical hacking and intrusion test

Business Continuity:

Business Continuity Planning

Backup & Recovery Services

Disaster Recovery Planning

Capacidad de adaptación a estándares y metodología de los clientes


http://www.anyhelp.es/appendix5.html


BackOffice

Communications

Operations

Programming

Data Bases

Operating Systems

Project Management

Methods

Security

Compliance

2.0 Company

Professional Development

IT Governance

Leadership and Technology at all levels of the

Organization

TRAINING


TECHNICAL

TEAM CERTIFIED

CLIENTS



Alliances with Software manufacturers leaders

• International software Company and

Information Technology.

• The Company provides software services and

consultancy to help their clients to update

older information's systems to the most

advanced and modern platforms.

• Solutions for different functional areas as

Monitoring and Operations, Integration and

Automation, or Provisioning and Configuration,

among others.

• Videoconferencing software and unified

collaboration, which integrates audio, video

and chat, and allows you to share in real

time all kind of apps in an easy and safety

way.

• Web based software for project´s

management and control, helpdesk services,

billing and cost control, workflow, etc.

• AnyHelp, Silver Partner de NetApp, offers

solutions dedicated to storage for IT business

applications and infrastructure.

• Communications: Characterize, monitor and

analize traffic in order to deeply know their

behavior.

• Supercomputing: accelerate and optimize

applications/critical processes to anticipate

outcomes, increase infrastructure and

consumption efficiency, and expand analysis

capacity.

High Performance Computing & Networking.



CLIENTS & PARTNERS

http://www.elcorteingles.es/

http://www.anyhelp.es/appendix.html

http://www.estudiafuera.com/intermedias/Partners/partners_estudiafuera.asp?idcomercio=ACCENTURE

http://www.anyhelp.es/qna.html

http://www.bancopopular.es/popular-web


HISTORY

1998

Plaza de Castilla, 3

28046 - MADRID

Consell de Cent, 322

08007 - BARCELONA

2006

2004

2008

3 Heath Square - Boltro Road

Haywards Heath - RH16 1 BD

Avenida Paulista,1009-20º Andar

Bela Vista - SÃO PAULO

U.K.

BRASIL


Consulting and Services Management Projects

Experts

Over 15 years providing services

High knowledge of several IT Platforms

Absolut adaptation to customer requirements

Training in over 40 IT areas with more than 300 different

programs

Over 500.000 professionals have been trained

Almost 25.000 national and international companies have

trusted Impacta

Over 20 years training qualified professionals

STRATEGIC PARTNERSHIP I


Software Factory

+ 1.700 Profesionals

+ 500 Certified Profesionals

+ 750 Software Factory Profesionals

+ 350 Outsourcing Profesionals

International presence in 7 countries

Services Offering • Consulting

• Administration Services

• Testing

Managed Services

Training according to

the client´s needs

+280 Profesionals

Specialized in several IT areas • Exploitation

• Development

• Testing Q.A.

• Arquitecture

Offices in MAD, BCN, Brasil, UK

Compliance Services Experts

IT Training according to

the client´s needs

STRATEGIC PARTNERSHIP II

UNION


Alemania

Francia

/Bélgica

EE.UU.

PanamáMéxico

Venezuela

Hong Kong

Colombia

Perú

R. Dominicana

Ecuador

With which we share independence and service excellence

INTERNATIONAL PARTNERS

INSTITUTIONAL RELATIONS

GLOBAL PRESENCE



BUSINESS EVOLUTION

330.665630.117

709.597

1.571.898

1.780.080

2.331.140

2.059.180

2.760.4793.881.564

4.894.1636.786.577

7.772.650

8.438.48510.067.123

11,678,336

14.752.357

0

2.000.000

4.000.000

6.000.000

8.000.000

10.000.000

12.000.000

14.000.000

16.000.000

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*

Revenue (€)

16 15 31 48 50 51 5480 85

110142

169189

228261

317

0

50

100

150

200

250

300

350

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*

Staff


‘ChamberTrust Seal' is a worldwide reference

to build confidence in electronic commerce.

This label provides traceability and confirms that

the company is a member of the Chamber of

Commerce and local industry.

Companies that have earned the "Chamber

Trust" are inscribed in its worldwide records with

a full description of the entity.

ETHICS AND CREDIBILITY

CODE OFPROFESSIONAL

ETHICS&

BEST PRACTICES

SmartSolutions

Version 6.0 / 2013


Extensive coverage of management and services (up to 24x7)

Speed and flexibility in responding to the requirements

Constant monitoring of services and professional staff

High contractual stability with clients and professional staff

Lightweight Structure with rational costs

Dynamic & Independent Company with global presence

Application of ethical margins

AnyHelp´s CONTRIBUTION


DEVELOPMENT SUPPORT

SCOPE

Support to Design and Development areas on the range of previous environments:

Development, Integrated Environment, Technical Certification, User Certification, Quality and

Preproduction.

This support is being provided for the following specialties:

COVERAGE AND ALLOCATED PROFESSIONALS

Coverage over 24x7 with permanent presence from 8:00 until

20:00 from M to F with the assignation of 4 professionals team

full time, whom are multidisciplinary to provide support to the

different disciplines.

DURATION

Renewed annually since 2008.

DESCRIPTION

Permanent support to the new IT architecture and Group Platform (core banking) development of

an important Bank from the monitoring and databases point of wiew.

DB2, ORACLE , DB2 UDB, Websphere, MQSeries - MQWorkflow.

Support, diagnosis and incident resolution according to the established SLA.


DISTRIBUTED STORAGE

COVERAGE AND ALLOCATED

PROFESSIONALS

Coverage over 24x7 with permanent presence from 7:00

until 20:00 from M to F with the assignation of a 12

professional team full time.

DURATION

4 years (2011– 2015).

SCOPE

Environment management, administration and control, incident resolution, new requirements

attention, continuous improvement of the distributed area and related products, technical and

human resources improvement, BRS improvement, Processes and procedures documentation Key

Management Data based on SLA.

DESCRIPTION

Distributed Systems Storage management (1,7 PB) on different technologies (EMC, Hitachi, Fujitsu,

etc.)

Composición Comité de Dirección

Director Unidad

RESPONSABILIDAD

Gestor del Servicio

EMPRESA

Coordinador del Servicio

Director Operaciones

Service Manager

Coordinador Técnico


MAINFRAME STORAGE

DESCRIPTION

Integrated management of all mainframe storage systems in different technologies (IBM, CA,

BMC, Hitachi, Fujitsu etc.)

SCOPE

Management, administration and environment control, incident resolution, attention to new request,

storage continuous improvement through the development and implementation of new HW and SW

technology projects, automation of routine tasks, BRS improvement, documentation of processes

and procedures and reporting and dashboards based on ANS.

COVERAGE AND ASSIGNED PROFESSIONALS

24x7 coverage with permanent service

from 7:00 to 20:00 Monday to Friday

Team of 7 professionals full time.

DURATION

4 years (2013– 2017).


PRODUCTION SUPPORT

DESCRIPTION Permanent support to the Production Area from the Systems Technology point of view over both

Host and Distributed environments.

SCOPE The contracted support refers to the different available technologies and to the management of the

following processes:

Management of infrastructure, management of configurations, introduction of applications, follow-

up of tests, performance monitoring and analysis, management of supports and recoveries,

management, follow-up and resolution of incidents and management of requests


Coverage over 24x7 with permanent presence from 7:00 until 20:00 from

M to F with the assignation of 17 professionals full time arranged in two

groups (host and distributed).

DURATION Renewed annually since 2011.


WAS DISTRIBUTED MONITORS

SCOPE

Support to production and development areas in the previous environment field:

Development, Production, Integrated Environment, Technical Certification and User

Certification.

This support has been provided for the following specialties:

Websphere Application Server, Oracle WebLogic Server, Sun One WebServer , Tivoli Access

Manager, Dynatrace.

Support, diagnosis and incident resolution according to the defined SLA.


Coverage over 24x7 with permanent presence from 7:00 until 22:00 from M to

F with the assignation of 9 professionals full time, whom are versatile to provide

support to the different disciplines.

DURATION

4 years (2013– 2017).

DESCRIPTION

Administration and Maintenaince of aplication servers, web servers, Webseals y LDAP over

distributed envioremnts for diverse BBVA platforms, as is Online Banking, Branches, Intranet, …


SCOPE

All these activities are key for the achievement of any project, in addition they will be

established by country and by landmark.


Coverage over 24x7 with permanent presence from 8:00 until 18:00 from M to F with the

assignation of 11 professionals full time .

DURATION


TECHNICAL PROJECT MANAGEMENT OFFICE

DESCRIPTION

Summary of technical requirements, check and analysis that must satisfy the system and the

awaited quality, by means of meetings or technical sessions.

Project coordination in areas of development and put into operation in production in Spain and

Latin America.

Involvement with the technical groups to participate on the design of the technical solution.

Infrastructure analysis depending of the country and adecuation of the solution to this study.

Involvement/Monitoring of technical tests following the established deadlines.

Problems escalation and technological risks management.


BIG DATA PLATFORM SERVICE


Coverage over 24x7 with permanent presence from 09:00 until 18:00 from M

to F with the assignation of 3 multidisciplinary professionals.

DURATION


DESCRIPTION

Continuity warranty of the infrastructure platform.

Complete management of the databases in order to optimize their working.

Distribute the freight and start-up of the tasks on each machine, following the rules of

working of each system.

Management of the fluency and the exchange of formated information with different remote

units of the corporative entity.

Manage the operational planning of the Hardware and Software base of the technological

platform.

To set up a protocol of intervention to make sure the communication between the different

areas of the bank.

SCOPE

All the Technological Infrastructure who include Z series, I series and P series as well as those

related services.


BASE AND PERFORMANCE SOFTWARE SERVICE


PROFESSIONALS

Coverage over 24x7 with permanent presence from

09:00 until 23:00 from M to F with the assignation of

7 professionals.

DURATION


DESCRIPTION

Operating system and base software management, administration and control over mainframe

environment, with a special emphasis on the permanent optimization of the system output.

SCOPE

The contract service refers to the management, administration and control, support to incidents

and improvement & optimization of the mainframe environment system capacity for all the banks

of the Bank Corporation assigned to the Bank Production Center (Spain, Portugal and Chile

among others) as well as other banks of the Company.

Additionally the service performance extends to other Group Santander banks (Brazil, Mexico

and UK).


DATABASE ADMINISTRATION SERVICE

DESCRIPTION

Permanent and applicable support to DB2 Database

Area for their Administration on Mainframe

Environment.

SCOPE

The contracted service regards to the management,

administration, control and support to incidents of

the BBDD DB2 on Host Environment for all the banks

of the Company assigned to the Production Center of

the Bank (Spain, Portugal and Chile, among others)

as well as other Corporate Banks.



08:00 until 23:00 from M to F with the assignation

of a 5 professional team.

DURATION


DESCRIPTION

Management, administration and control of the Microsoft

SQL Databases of all the Technological Platform with a

special emphasis on the permanent improvement of the

system performance.

SCOPE

The contracted service regards the management,

administration, control and support to incidents and the

improvement and optimization of the Databases SQL

performance for all the Bank facilities. With the aim to

control the different applications of the Database SQL

working, and to carry out the necessary corrective actions

to solve the problems that prevent the correct use of the

platform.



09:00 until 19:00 de L a V from M to F with the

assignation of 6 professionals team.

DURATION



FASE DE REVERSIÓN

Inventario

Configuración

Procedimientos

SOPORTE A

USUARIOS

MANTENIMIENTO

EQUIPOS Registro

Incidencias

HelpDesk

Mejoras y

Proyectos

FASE SERVICIO REGULAR

FASE INICIAL DIAGNÓSTICO Y

DOCUMENTACIÓN

FASE DE EVOLUCIÓN

TECHNICAL SUPPORT AND PLANIFICATION SERVICE

DESCRIPTION

Technical Support Service for a big Corporation,

assuming all the maintenance of the infrastructure and

support. Remote Technical Support and telephonic

control to all the spanish offices.


Coverage over 24x7 with permanent presence from M

to F from 08:00 until 18:00 being covered the service

for a multidisciplinary team of 7 professionals.

DURATION


DESCRIPTION

Technical Support Service for more than 120 users of the

bank, assuming all the maintenance aspects of the

infrastructure and support to the users.


Coverage over 24x7 with permanent presence from M to

F from 08:00 until 19:00

being covered the service for a

team of 3 professionals.

DURATION


SCOPE

Management, administration and control of the

infrastructure watching over for the permanent availability

of the service, including system and network installation

(servers, hardware, middleware and software). Manage

the communication requirements including the different

network components (Connections, routers, multiplexors),

diagnosis and resolution of problems, monitoring and

optimization of the costs of the connections, telephones

and security control.

SCOPE

Management, administration and control of the

infrastructure watching over for the permanent

availability of the service, including system and

network installation (servers, hardware, middleware

and software).

Technical Support through remote control to all the

spanish offices.


OPERATION SERVICE

DESCRIPTION

Multiplatform operation management, (host and

distributed) of the available systems, which currently

give support to more than 70 business organizations.

SCOPE

Management of all the multiplatform operations

which give support to the business and operative of

the banks, thus assuming all the tasks of the

operating room.


PROFESSIONALS


M to S by means of the morning, evening and night

turns. Nowadays there is a 21 professionals team full

time (host and distributed).

DURATION

The service starts just with a Technical Assistance

service, but since March 2012 it’s assumed as a

Managed Service (SLA) of all the operative.

DESCRIPTION

Multiplatform Operation Management (AS/400 &

Distributed) of the current systems providing support

to the Batch Control Center.

SCOPE

Multiplatform Operation Management which

provides support to the operative and the business of

the Bank. The procedure is focused on the daily

operative and the control of all the batch processes

of the Santander Group on Medium Systems and

AS/400.



M to S by means of the morning, evening and night

turns. Actually a 5 professional full time team

(AS/400 & distributed).

DURATION

The service starts as Technical Assistance from 2008

until the present day.


COMMUNICATION SERVICE

COVERAGE

Coverage over 24x7 with permanent presence from M to F from 09:00

until 18:00 with an 8 professional team.

DURATION

Annually renewed since 2007.

DESCRIPTION

Maintenance of the network & communication systems on an optimal condition according to the

Service Level Agreement.

Detection and resolution of incidents on the communication components and the security

systems.

Carry out the preventative and corrective necessary actions to solve the problems who affect

the correct use of the communication platform.

Create the Communication Plan and update it according to the evolution of the service

requirements, reporting regularly the operation, reliability degree and service provided by

the different communication networks.

Design and change the configurations of each network to adapt it to the operational necesities

of every moment.

SCOPE

Communication System including all the network platform and the systems focused on the

interconnection of datum's and applications.



Coverage 24x7 with permanent presence of a 5 Professionals Consultants to the needs of the

organization.

DURATION

Biannually, with end of 31-12-2011, being able to be renewable annually.

DESCRIPTION Revision and analysis of all the documents of the organization regarding to recovery of

information, and duration of the Operations Centre in Tres Cantos, with the aim of analyzing it

and define simulations suitable to their requirements and actual situation or predictable future.

International Standard Analysis related business continuity concerns, such as COBIT, ISO 25999,

ISO 27001, ISO 38500 or National Security Diagram.

Revision, Adaptation and Development of documents related to Business Impact Análisis (BIA)

and critical suppliers.

Support to the Start-up and realization of the crisis simulations that are going to be executed

in the Bank and check of the results.

Reporting development and a final report who integrates the actions to execute

Accomplishment of reports and of a final Report which integrates the actions to execute that

have been detected during the accomplishment of the simulation, establishing a strategy of

improvement continues according to the cycle PDCA.

Preparation and delivery of awareness sessions for managers involved (Committee of crisis

management and control and support units).

BUSINESS RECOVERY SERVICES


EXPERIENCE & KNOWLEDGEMENT

• CORPORATIONS & COMPANIES

• NEEDS & RESTRICTIONS

• MARKET & PROFESSIONALS

HIGHLY PARTICIPATORY MANAGEMENT

• OPINION AND MONITORING FROM CLIENTS

• PROFESSIONAL INVOLVEMENT

• INTERNAL AND EXTERNAL TRAINING

POSITIONING

• PROFESSIONAL STABILITY IS THE COMPANY STABILITY

• AGILITY, FLEXIBILITY AND EFFICIENCY

• OPEN & TRANSPARENT COMMUNICATION

DIFFERENTIATED VALUE


CONSTANT PRINCIPLES

STABILITY

DO NOT DISTURB

TRANSPARENCY / HONESTY

1998


THANK YOU