copyright © 2010 pearson education, inc. publishing as prentice hall. 1 - 13 - 1 chapter 3 global...
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Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall. 1 - 13 - 1
Chapter 3
Global Supply Chain Quality and
International Quality Standards
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Managing Quality for the Multinational Firm Quality Improvement: The American Way Quality Improvement: The Japanese Way Quality Improvement: The European Way Quality Improvement: The Chinese Way ISO 9000:2000
Global Supply Chain Quality and
International Quality StandardsChapter 3
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Licensing Partnering Globalization
Global Supply Chain Quality and
International Quality StandardsManaging Quality for the Multinational Firm
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Globalization The Physical Environment The Task Environment The Social Environment
Global Supply Chain Quality and
International Quality StandardsManaging Quality for the Multinational Firm
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Quality Improvement: The American Way The Malcolm Baldridge National Quality
Award
Global Supply Chain Quality and
International Quality Standards Quality Improvement: The American Way
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The Malcolm Baldridge National Quality Award
Seven Categories1. Leadership2. Strategic Planning3. Customer and Market Focus4. Measurement, Analysis and Knowledge Management5. Human Resource Focus6. Process Management7. Business Results
Global Supply Chain Quality and
International Quality StandardsQuality Improvement: The American Way
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Seven Categories1. Senior Leadership:
A. Senior LeadershipB. Governance and Social Responsibilities
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories2. Strategic Planning:
A. Strategy DevelopmentB. Strategy Deployment
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories3. Customer and Market Focus:
A. Customer and Market KnowledgeB. Customer Relationships and Focus
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories4. Measurement, Analysis and Knowledge Management:
A. Measurement, Analysis and Review of Organizational Focus
B. Information and Knowledge Management
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories5. Human Resource Focus:
A. Work SystemsB. Employee Learning and MotivationC. Employee Well-Being and Satisfaction
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories6. Process Management
A. Value Creation ProcessesB. Support Processes and Operational Planning
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories7. Business results
A. Customer Focused ResultsB. Financial and Market ResultsC. Human Resource resultsD. Organizational Effectiveness ResultsE. Leadership and Social Responsibility Results
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Seven Categories7. Business results
A. Customer Focused ResultsB. Financial and Market ResultsC. Human Resource resultsD. Organizational Effectiveness ResultsE. Leadership and Social Responsibility Results
Global Supply Chain Quality and
International Quality StandardsThe Malcolm Baldridge National Quality Award
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Management of Quality Policy, Correctness and Consistency
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Document processes for clarifying authority and responsibility
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Document how data is passed through divisions and how it is transmitted.
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Use of prioritizing, analytical methods, statistical methods
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
PolicyOrganization and operationsCollecting useful InformationAnalysisPlanning for the Future
Understand present condition, Plan for the future, promote Total Quality Control (TQC)
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
Document plans and accomplishments relate to education and training
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
Design, safety and reliability issues, process inspection, use of statistical analysis
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
Documentation of benefits, outcomes and results of quality improvement – both tangible and intangible
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
Setting standards, monitoring performance and revision of standards
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Deming Categories
Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Deming Prize
How are Statistical Quality Control, control points, control items used?
Education and trainingQuality assuranceQuality effectsStandardizationControl
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Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- Lean Production
Anything that does not add value for the customer should be eliminated.
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Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- Shingo’s seven wastes
1. Waste of overproduction2. Waste of waiting3. Waste of transportation4. Waste of processing itself5. Waste of stocks6. Waste of motion7. Waste of making defective
products
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Global Supply Chain Quality and
International Quality StandardsThe Japanese Way -- The Five S’s
1. Seiri: Organizing by getting rid of the unnecessary
2. Seiton: Neatness that is achieved by straightening offices and work areas
3. Seiso: Cleaning Plant and Equipment4. Seiketsu: Standardized locations for
tools and equipment5. Shetsuke: Discipline in maintaining
the four prior S’s
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Global Supply Chain Quality and
International Quality StandardsThe Worldwide Way ISO 9000:2000
Five Clauses: Quality Management Systems1. Management System2. Resource Management3. Product Realization4. Measurement Analysis and
Improvement
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Global Supply Chain Quality and
International Quality StandardsThe Worldwide Way IS0 9000:2000
Eight Principles:1. Customer focus2. Leadership3. Involvement of people4. The Process approach5. A systems approach to management6. Continual Improvement7. Factual Approach to Decision Making8. Mutually beneficial supplier
relationship
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Global Supply Chain Quality and
International Quality StandardsThe Worldwide Way IS0 9000:2000
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Global Supply Chain Quality and
International Quality Standards Chapter Summary
Quality Models Baldridge Deming European Quality Award ISO 9000
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