contact at a glance - keolis · at a glance 2016 2017 ... 2015 2016 recurring ebitda in millions of...

AT A GLANCE 2016 2017

CONTACTBrand and Communications Department

—20, rue Le Peletier

75320 Paris Cedex 09 – FranceTel.: +33 (0)1 71 32 90 00

[email protected]

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FOR KEOLIS, BEING A PIONEER IN SHARED MOBILITY MEANS.. .• Considering all passengers as individuals

so that every one of their journeys is a unique and enjoyable experience, in line with their needs and expectations.

• Collaborating with each public transport authority and local stakeholders to develop tailored solutions which help to strengthen the attractiveness and vitality of their community over the long term.

• Connecting our longstanding expertise as an operator of all forms of collective transport, to new forms of mobility, including light modes, in order to create seamless and attractive multimodal networks.

1983The world’s first driverless automated metro (Lille)

2016The world’s first driverless automated shuttle for public transport (Lyon)

2017 The first multimodal contract in Australia to be awarded to a private operator (Newcastle)

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KEOLIS GROUP AT A GLANCE 2016/2017

KE Y FE AT URES—

Our ValuesThree principles that drive the everyday activities of each employee.

WE IMAGINE We develop tailored mobility solutions. We innovate continuously to create attractive transport services that put passengers’ comfort and well-being first.

WE CARE We place the passenger at the heart of all our actions. We develop strong relationships with public transport authorities based on active listening and transparency. Respect for each of our 58,300 employees is the foundation of our human resources policy.

WE COMMIT We respect our commitments to public transport authorities for safety, quality, reliability and operational performance. We are socially responsible in all cities and regions and contribute to sustainable mobility.

Our MissionDAY AFTER DAY WE INVIGORATE COMMUNITIES

BY BEING ATTENTIVE TO LOCAL MOBILITY NEEDS.

WE ENCOURAGE THE USE OF PUBLIC TRANSPORT

AND CREATE MORE LIVEABLE CITIES

BY IMPROVING THE INDIVIDUAL PASSENGER

EXPERIENCE.

Customer Experience As part of our ‘Thinking like a

passenger’ philosophy and the subsequent action plan implemented

in 2016, we are reinforcing our commitment to putting the

passenger experience at the heart of what we do. We provide all

passengers with mobility solutions that are simple, seamless

and enjoyable.

Industrial Performance Operations, maintenance and safety: our primary driver is our

industry expertise across all transport modes, from complex systems such as automated metros and trains to innovations such as autonomous

electric shuttles.

Innovation In an ever-changing world,

we are constantly innovating to develop transport solutions which meet the future needs of cities,

towns and passengers, and make shared mobility options

increasingly attractive.

Our DNAWe work with cities and communities to adapt our mobility solutions so they better address local challenges and the changing lifestyles of their citizens.

GROUPE KEOLIS

On-demand transport

N°1

for transport for passengers with reduced

mobility in France

BicyclesN°2

for bike-share schemes in France

17,340 bicycles

(short and long-term rental, electrically

assisted)

New mobility solutions

N°1

for urban cable cars in France

A leader in private driver services

in Paris with LeCab

Trains15

networks worldwide

6,000kmof track

Buses and coachesN°1

for urban networks in France

23,500 vehicles worldwide

100% fossil free in Sweden

TramsWorld leader

797km of track

Driverless automated metros

Pioneer and world leader 137km of track

Medical transport

N°1

in France with Keolis Santé

1.2 million journeys per year

A global player

in INTEGRATED mobility

SOLUTIONS

_

_

6 7


6 7

Revenue in billions of euros 5.002

5.075

+ 1.4% 2015 2016

Recurring EBITDA in millions of euros 296

313

+ 5.5% 2015 2016

2015 restated * 2016

Net Income Group share in millions of euros

- 3.1%45

46

Breakdown of revenue in France

59.4% 19.7% 12.7% 5% 1.8% 1.4%

UrbanSuburban

Greater ParisEFFIA

KisioOthers

60.6% 20.4%

11.4% 4.9% 1.8%

0.9%

2015

of Group activities

2016

of Group activities

Breakdown of international revenue

49% 23.9% 21% 5.9% 0.2%

Continental EuropeNorth America

Australia & New ZealandUnited Kingdom

Asia, Middle East, Africa

48.5% 22.9% 21.9% 6.5% 0.2%

2015 2016

of Group activities of Group activities

KE Y STATS—

Debt leveragein millions of euros

Ratio of net debt/EBITDA2.3X

Number of Employees

35,000 23,300

France (+ 2.3 %)International (+ 5.4 %)

34,200 22,100

2015 2016

* Compared with €33M announced last year (including impact of restatement of €13M associated with UK franchises).

The Group’s corporate and social responsibility strategy can be summarised by two conditions and four commitments relating to passengers, employees, the environment and communities

4 commitments& 2 conditions

Sustainable mobility Digital innovations and services

Increase in revenue over past 10 years

x 2France

x 5International

x 2.6

Group

Breakdown of capital

70%SNCF

30%Caisse de Dépôt et

Placement du Québec

+ 3.5% Increase in the number of employees

SMART CITIES STUDIED WORLDWIDE13

as part of an international survey carried out by the ‘Digital Mobility

Observatory’

8 9


OBJECTIVES—

KeoLife, our continuous improvement approach

Built around seven workstreams KeoLife has provided a clearly defined business vision since its launch in 2013: to support all Group subsidiaries in continually

improving their performance and in sharing best practices with our clients and other local stakeholders.

In 2016, KeoLife cemented its role as the Group’s shared framework through which each subsidiary can develop their own action plan,

in line with local needs. The ‘Full Deployment’ phase of the programme also began, encouraging all employees to become involved.

EMPL

OYEE

ENGA

GEME

NT

CORP

ORAT

ESO

CIAL

RESP

ONSA

BILITY

OPER

ATION

ALEX

CELL

ENCE

ECON

OMIC

PERF

ORMA

NCE

PARTNERING WITH PTAs

SAFETY

CUSTOMER EXPERIENCE

Customer experience—In its goal to make public transport increasingly attractive, Keolis has translated its philosophy ‘Thinking like a passenger’ into action enabling subsidiaries to improve and enrich the passenger experience. This is a continuous improvement approach that gives each region the opportunity to identify areas for improvement by taking inspiration from the best network practices around the world.

Safety—The absolute priority within the Group, passenger and employee safety is the focus of continuous improvement throughout all Keolis subsidiaries. Within the KeoLife framework, each region has the ability to meet even the most demanding safety standards.

Partnering with Public Transport Authorities—The Group has built strong relationships with each of the 300 Public Transport Authorities it works with through active listening, transparency and maintaining an open dialogue. This unique approach, now set out in Keolis’ Charter of Commitments, enables the Group to better respond to the specific needs of each community.

Employee engagement—Keolis considers its 58,300 employees to be its most valuable asset. KeoLife makes each employee responsible for their career plan. The Group’s human resource policy allows employees to benefit from a quality work environment fostering individual motivation, loyalty and performance.

Corporate social responsibility—From the environment and energy efficiency to business ethics, diversity and disability, Keolis is fully aware of the role it must play to meet the challenges of sustainable development. The Group and its subsidiaries are involved in numerous initiatives in these areas and work tirelessly to exceed the expectations of their stakeholders.

Operational excellence—The Group’s ambition is to achieve operational excellence and improve performance across every subsidiary and every transport mode. It aims to deliver the highest possible operational and maintenance standards to public transport authorities and passengers.

Economic performance—In response to the current uncertainty around the economic environment, Keolis strives to optimise the financial performance of its networks. As a result, its subsidiaries use a range of initiatives to promote business development and meet client expectations while reducing costs. These include optimising business purchases, initiatives to reduce fare evasion and reducing energy consumption.

10 11


97

56

8

4Innovation and co-creation —Work together with stakeholders and innovative start-ups to create lasting, connected transport solutions.

Dialogue —On the initiative of the Group’s Executive Chairman, convene a stakeholders committee meeting at least once a year, to help build an organisation that works to promote sustainable transport.

Evaluation—Request annual feedback from public transport authorities on how they perceive their partnership with Keolis, and work together to identify where improvements might be made.

2Safety—Work with each of the Group’s subsidiaries to put safety action plans in place, to aim for a ‘zero accident’ rate for passengers, employees, people who live close to our transport networks, and all other relevant stakeholders.

Community engagement —Fulfil the transport needs and aspirations of communities, by drawing on our regional presence and local knowledge.

Environmental and social responsibility—Work with local decision makers to promote and successfully develop sustainable transport systems, and continuously strive to provide an energy efficient and socially-responsible service for passengers and the local community.

Responsiveness —The relevant employees within the Group will be ready to take action when it is deemed necessary by the local transport authority.3Understanding

of lifestyles —Provide public transport authorities with Keoscopie’s findings regarding local customs and transport habits, to help inform their choices and decisions.

1Continuous improvement —Each Group subsidiary will develop and roll-out a KeoLife programme based on responsible, continuous progress to improve the reliability, quality and accessibility of its services. In doing so, Keolis pledges to provide transport authorities with an efficient and responsive approach that improves satisfaction levels and gains their enduring trust.

Established through listening, dialogue and transparency, the strength of our partnerships with public transport authorities are a Keolis trademark

and a source of added value to customers. To formalise this approach, the Group has drawn up a charter of nine commitments:

TRUST—

Our Commitments

12 13


2016 heralded a new stage in the development of the Keolis Group in France, particularly in the area of new mobility solutions. Equally, it was a year of contract renewals

and important new wins.

FRANCE

Focus on…

Urban and interurban – The renewal of the Lyon contract represents a first-class showcase of expertise for the Group.

The Dijon region also renewed its confidence in Keolis by granting a ‘comprehensive mobility’ contract, unique in France. Grand Narbonne, Laval, Dreux, Vesoul, Le Mans, Paris (PAM 75 service) and the departments of Hérault, Loire, Morbihan, Jura, Aude and Finistère also confirmed their trust in the Group. Additionally, Keolis won new contracts in Beaune, Val-de-Marne (PAM 94 service), Porte de l’Isère and Côte Basque Adour, where it will operate the Chronoplus network.

New Mobilities – A year characterised by innovation with Navly, the driverless shuttle service in Lyon and the launch of the first urban cable car service in Brest.

Greater Paris region – The acquisition of Transports Daniel Meyer and the Jacquemard Coach business, saw Keolis strengthen its position in the Greater Paris region. The same can be said for future projects linked to the Grand Paris development.

Car parks – A year of strong growth for EFFIA. 19 contracts were won, representing 30,000 parking spaces. EFFIA has also become a major shareholder in Saemes.

Key stats

370car parks

35,000employees

90urban networks1908

Present since

70 departments covered by regional services

3metro networks and 11 tram

networks

CHAUMONT

Avignon

Valence

VienneSt-ÉtienneGrenoble

Bellegarde-sur-Valserine

Brive

Cahors

Carcassonne

Bourg-en-Bresse

BESANÇON

Troyes

Belfort

COLMAR

Charleville-Mézières

ValenciennesDouaiLens

ParisÎle-de-France

Rouen

Chartres

Vendôme

Poitiers

NiortLa Rochelle

Angoulême

LimogesClermont-Ferrand

Saint-Pierre-des-Corps

Péronne

ReimsBezanne

Thionville

NÎMES

ALÈS

Cannes

CassisMartigues

Marseille

Perpignan

ToulouseDax

Biarritz Montpellier

Vitrolles

AntibesAIX-EN-PROVENCE

NARBONNE

MILLAU

LYON

OYONNAXVICHY

RIOM

MONTLUÇON

LONS-LE-SAULNIER

PONTARLIER

MONTBÉLIARD

ÉPINAL

NANCY SUB

CHÂLONS-EN-CHAMPAGNE

MAUBEUGEARRAS

AMIENS

CHAUNY

SOISSONS

CHÂTEAU-THIERRY

CHANTILLY

HONFLEUR

FÉCAMP

ELBEUF

LISIEUX

RENNES

VITRÉ LAVALLE MANS

ORLÉANSMONTARGIS

BLOIS

TOURS

CHÂTELLERAULT

SAINTES

CHÂTEAUROUXNEVERS

Nantes

ANGERS

ST-MALOMORLAIX

QUIMPER

LORIENTVannes

CAENBAYEUX

CHERBOURG

LILLE

OBERNAISTRASBOURG

SARREBOURG

VESOUL

DIJON

Arc 1950

TARBESPAU

AUCH

AGEN

BAYONNE

BORDEAUX

MARMANDE

Béziers

PORTE DE L’ISÈRE

MIRIBEL

BEAUNE

Dunkerque

DREUXBREST

NYONS

Nice

POMPEY TOUL

METZCREIL

THIERS

BERNAY

Metro Tram Bus Rapid Transit

� Cities Urban networks

� Regional networks Cities Management of over 300 spaces In Greater Paris, 11 transport hubs and 38,000 parking spaces are managed by the Group

14 15


Keolis continues its strong growth in Europe across all modes, with new contracts in both the Netherlands and Germany, as well as the extension

of the tram network and the opening of a new tram depot in Norway.

CONTINENTAL EUROPE

Focus on…

Almere, the Netherlands – Syntus won a new ten-year contract for bus operations. This is the third success in a row for the subsidiary, following two wins in 2015. The contract will start in December 2017.

Bergen, Norway – 7km of new track and a new depot were inaugurated for the Bybanen light rail network. Two more extensions will double the size of the network by 2026. Keolis’ operating contract has been extended from July 2018 to July 2019.

Rhine-Ruhr, Germany – Keolis Deutschland won the contract to operate the commuter rail service in the most populated region of Germany. The contract will run for 12 years and cover services totalling 4.8 million train-km/year.

2003Present since

8countries: Belgium, Denmark, Germany, Luxembourg, Netherlands, Norway, Portugal and Sweden

2tram networks: Bergen (Norway) and Aarhus (Denmark- under construction)

100%of buses in Sweden operated by Keolis run using alternative energies to diesel

100%solar powered bike-share scheme in the Netherlands (KeoBike)

6 rail networks in Germany

2 in the Netherlands

and

Key stats for the region

NORWAY

SWEDENDENMARK

THE NETHERL ANDS

BELGIUM

PORTUGAL

LUXEMBOURG

GERMANY

Porto

VärmlandBergen Dalarna

StockholmKarlstad Örebro

NorrköpingFinspång

TylstrupAalborgHinnerupAarhus SkibbyOdense

Brussels LiègeVenlo

CologneDüsseldorf

UtrechtApeldoorn

ZutphenEnschede

ZwolleKampen Oldenzaal

NienburgLemgo

Warburg

Osnabrück

VlaanderenWallonia

Helsinge

JönköpingGothenburg

CopenhagenSlagelse

Tram Planned tram Bus / shuttle / interurban and school coaches Taxi Rail service in the Netherlands Rail service in Germany

16 17


In the country that gave birth to the railway, Keolis operates three rail franchises, an automated metro, and two tram franchises, including Manchester Metrolink,

the largest tram network in the UK.

UNITED KINGDOM

Focus on…

Manchester – Transport for Greater Manchester (TfGM) has chosen KeolisAmey to operate and maintain Metrolink, the largest tram system in the UK, with 37 million annual passengers, 120 trams, 7 lines, 93 stations and 96km of track serving Greater Manchester. The contract which begins in July 2017 and runs for up to ten years, also includes an extension of the Trafford Park line, scheduled for completion by 2021.

Nottingham & London – Customer satisfaction reached an all-time high on the Nottingham tram (98%) and Docklands light rail network (89%).

Present since

1996

13,900 employees


3rail franchises (Southeastern, London Midland, Govia Thameslink Railway)

1 in 3 train journeys delivered by a Keolis-run network

99% + service delivery on DLR network (London)

1automated metro network (DLR-London)

2tram networks (Nottingham Trams, Metrolink)

million passenger journeys a year590

Tram Metro

� Rail service in the UK

UNITED KINGDOM

Nottingham

LondonCanterbury

DoverHastings

Ashford

EastbourneBrightonPortsmouthSouthampton

GatwickHereford

BirminghamShrewsbury

ManchesterLiverpool

18 19


Historically an operator of urban and regional rail as well as bus services, Keolis North America will soon start operating a new tram network in Waterloo,

Canada. It has also launched a number of innovations harnessing leading edge technology and a suite of new employee and passenger mobile apps

to help improve the journey experience.

NORTH AMERICA


Focus on…

Las Vegas, United States – Keolis partnered with Navya and the City of Las Vegas to trial the first driverless vehicle on a public road in the US. Over a one-week period, the public had the opportunity to ride for free on board the fully electric Navya ARMA shuttle in the Fremont East Innovation District in Las Vegas.

Boston, United States – The team at Keolis Commuter Services has worked hard to improve the overall performance of our commuter rail network in Boston. This encouraging trend has been acknowledged by the local PTA, Massachusetts Bay Transportation Authority (MBTA), and includes new records for on-time performance, most notably in April 2016 with a 13-year high (95.3 %).

Quebec, Canada – Keolis Canada has introduced electric vehicles on school bus routes in Repentigny, Quebec. Drivers have adapted their driving techniques to optimise battery life, meaning these buses consume even less kilowatts per hour than advertised by the manufacturer. These silent, economical vehicles contribute to reducing greenhouse gas emissions in the region, protecting the environment for future generations.

10.5Mpassengers a year on Keolis networks in Canada

4,740employees 2009

Present since

2rail networks: Washington DC (VRE) and Boston (KCS)

92% customer satisfaction on Virginia Railway Express (VRE)

1tram network (Waterloo, Canada) to be launched in 2018

CANADA

UNITED STATES

Planned tram Bus / shuttle / interurban and school coaches Taxi Train Paratransit (PRM)

MartinezFresno

Las VegasBurbankVan NuysLos Angeles

Anaheim

Monrovia/Covina

Pompano

Repentigny

RimouskiQuebec

TerrebonneMontreal

Waterloo

Washington DC

Boston

Fort Lauderdale

Lancaster

20 21


As the winner of the first multimodal transport contract in Australia, Keolis has strengthened its presence in the country and its position as a leading multimodal operator.

AUSTRALIA

Focus on…

Newcastle, Australia – Keolis Downer has been awarded a ten-year contract for a new integrated public transport system in Newcastle (located north of Sydney with 360,000 inhabitants). It is the first multimodal network to be contracted to a private operator in Australia and includes the operation and maintenance of buses, ferries and a new light rail system. The contract will start in July 2017.

Gold Coast, Australia – Keolis Downer, the current operator of the Gold Coast tram network G:link, has been chosen to operate and maintain the first 7.3km extension, to be launched in 2018. The extension will feature three new stations, new park & ride facilities and see the addition of four new trams.

Present since

2009

4,100 employees

500+ trams

970 buses


250km

5 states covered: Queensland, New South Wales, Victoria, South Australia, Western Australia

of track for Melbourne’s tram network, the largest in the world

Tram Bus / shuttle / interurban and school coaches Ferry

Gold CoastBrisbane

AdelaidePerth

Melbourne

Newcastle

AUSTRALIA

22 23


India, the Middle East and China: the Group is set to begin operating in some of the global regions where the need for public transport is growing exponentially.

AFRICA, ASIA & MIDDLE EAST


Focus on…

Hyderabad, India – After three years of planning and preparation, the first stage of the new automated metro is set to begin operating in 2017. Over 500 employees have been trained, the necessary safety certification has been achieved, and all rolling stock has been delivered and tested.

Shanghai, China – Mobilisation for the city’s first automated metro, Line 8 phase 3, is well underway with the recruitment and training of Shenkai’s 152 employees, and the delivery of the first of 11 trains. After two years of preparation, the subsidiary will start operating the driverless system at the end of 2017, for an initial period of five years.

Middle East – Keolis’s commitment to the Middle East started in 2014 with a team and regional office and its importance continues to grow. Transport is a central part of the Gulf Co-operation Council’s long term plans and is integral to the growth of the region.

Saudi Arabia – The long-awaited Riyadh Metro tender was released in the second half of 2016. Keolis submitted a bid in December 2016 in partnership with Nesma. The award is scheduled for the second half of 2017.

Qatar – Keolis established itself in Qatar in 2016 with the contract for Siemens in Education City in Doha. Keolis continues to look to strengthen business in Qatar and has responded to the tender for operations and maintenance of the Doha Metro and Lusail Tramway. The award of these contracts is expected by mid-2017.

United Arab Emirates – Keolis is closely following developments in the UAE transport market in order to be prepared for future opportunities when they arise.

400employees 2012

Present since

70km

of track for automated metro in Hyderabad, to be launched in 2017

75,000passengers per day estimated on Line 8 phase 3 of Shanghai's automated metro, to be launched at the end of 2017

� Offices Planned metro Metro

INDIA

UNITED ARAB EMIRATES

CHINA

Hyderabad

Abu Dhabi

WuhanShanghai

�

��

24 25


OURREFERENCES

Global leader in public passenger transport, present in 16 countries, Keolis operates and provides maintenance for urban, suburban and interurban

networks. The Group operates a total of ten different transport modes and takes its multimodal expertise around the world.

TRAMS— World leader in trams – 797km Operator of the Melbourne network, the largest in the world – 250km

11 networks in France: Angers, Bordeaux, Brest, Caen, Dijon, Le Mans, Lille, Lyon, Orléans, Strasbourg, Tours

6 international networks: Bergen (Norway), Gold Coast (Australia), Manchester (UK), Melbourne (Australia), Nottingham (UK), Porto (Portugal)

3 new networks planned: Aarhus (Denmark), Newcastle (Australia), Waterloo (Canada)

BUSES & COACHES —23,500 vehicles worldwide N°1 for urban buses in France100% of the bus fleet in Sweden runs using alternative fuels City-based services: Adelaide, Perth, Brisbane (Australia); Burbank (US); Copenhagen (Denmark); Aix-en-Provence, Bayonne, Beaune, Bordeaux, Dijon, Lille, Lyon, Montargis, Montbéliard, Rennes, (France); Borlänge, Falun, Göteborg, Jönköping, Karlstad, Stockholm (Sweden)High-frequency bus services (BRT): Metz, Nîmes, Rennes, Tours (France); Las Vegas (US)Suburban services: Australia, Belgium, Canada, France High-frequency coach services: Beauvais-Amiens, Loire- Atlantique, Franche-Comté (France)Airport shuttles:Fort Lauderdale (US), Bordeaux, Marseille, Montpellier, Le Bus Direct - Paris Aéroports (France)

ON-DEMAND TRANSPORT —N°1 French operator of transport for passengers with reduced mobilityTransport for passengers with reduced mobility (PRM): Angers, Caen, Châteauroux, Laval, Lens, Lille, Lyon, Île-de-France, Orléans (France);Karlstad, Jönköping, Falun, Borlänge (Sweden); Los Angeles (US) On-demand transport: Arras, Aix-en-Provence, Dreux, Île-de-France, Lille, Orléans, Roissy, Rouen (France)Car-sharing/Car-pooling: Arras, Bordeaux, Lens-Béthune, Lille, Orléans, Metz, Rennes (France)

TRAINS—Approx. 5,875km of track 15 networks in Europe & North America1 in 3 rail journeys in the UK are made on a network operated by KeolisCommuter trains: Boston (US), Washington DC (US) Regional trains: Germany, France, Netherlands, United Kingdom

6,000KM OF TRACKN°1 IN URBAN TRANSPORT IN FRANCE N°1 FRENCH OPERATOR

N°1 GLOBAL OPERATOR

METROS— Pioneer and world leader in driverless automated metros – 137km Hyderabad (India), London (UK), Lille, Lyon, Rennes (France), Shanghai (China, 2017)

P IONEER IN DR I VERLESS AUTOMATED ME TROS

MEDICAL TRANSPORT—N°1 in France with Keolis Santé1,650 employees 950 vehicles40 million km per year 1.2 million journeys per year

Cities:Nantes, Bordeaux, Versailles (France)…

N°1 IN FRANCE

26

KEOLIS GROUP

SEA AND RIVER FERRIES —Each year Keolis transports 1,375,000 passengers by boat, including electric river shuttles, in Bordeaux, Brest, Lorient (France) and Newcastle (Australia).

BICYCLES—N°2 for bike-share schemes in France A fleet of 17,340 bicycles (short and long-term rental, electrically assisted) Agen, Blois, Bordeaux, Brest, Dijon, Laval, Lens, Lille, Marmande, Montargis, Nevers, Orléans, Pau, Rennes, Tours, Versailles, Vichy Veluwe and Utrecht 100% environmentally-friendly fleet in the Netherlands (Keobike)

PARKING—N°2 for parking in France 150,000 spaces managed in 370 car parks across 170 French towns and cities N°1 for train station and hospital car parks

Train stations: Aix-en-Provence TGV, Avignon TGV, Besançon TGV, Lille Flandres, Limoges, Lyon, Metz, Nancy TGV, Nantes, Paris (7 stations), Toulon, Valence TGV

Hospitals and clinics: Belfort, Dunkerque, Eaubonne, Lille, Marseille, Metz-Thionville, Nice

City centres: Amiens, Béziers, Cassis, Dijon, Grenoble, Marseille, Massy, Montpellier, Nice, Paris, Toulouse

Shopping centres: Châlons-en-Champagne, Lyon, Rouen, Tremblay-en-France

Park and Ride: Bordeaux, Belfort, Marne-la-Vallée, Metz

On-street: Grenoble, Herblay, Lens, Montreuil, Perpignan, Saint-Malo

N°2 IN FRANCE

N°2 IN FRANCE

1 ,375,000 JOURNEYS

1 ST URBAN C ABLE C AR IN FRANCE NEW MOBILITY SOLUTIONS—Urban cable car in Brest: First urban cable car service in France, inaugurated in November 2016. Estimated 675,000 passengers per year.

Shared vehicles: LeCab: N°1 in private driver services in Paris80,000 driver partners.Present in Greater Paris and in over 20 French urban centres.

Driverless vehicles: Several experimental centres in France and internationally (Lyon and Las Vegas).

Keolis wishes to thank the employees who took part in producing this Annual Report.Keolis – Publication Director: Thomas Barbelet – Managing Editor: Catherine Miret – Editor: Camille Delattre. Creation and production: – Photo credits: Sylvain Cambon, Julien Daniel, Adrien Daste, Keolis, Philippe Leroy, Laurent Mayeux, Denis Paillard – Editing: Valérie Desprets, Antoine Masson.This document was printed by Imprimerie Solidaire, the first special-needs industrial printing company in France.

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