consumerization of it: when productivity trumps control
TRANSCRIPT
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Consumerization of IT: when productivity trumps control
Presented June 24, 2015
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About AIIM
AIIM is the Global Community of Information Professionals AIIM believes that the information systems we use at work should be simple, secure, and available anywhere, anytime, and on any device. Our mission is to improve organizational performance by empowering a community of leaders committed to information-driven innovation. Learn more at www.aiim.org
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AIIM Presents:
Consumerization of IT: when productivity trumps control
Host: Theresa Resek Director AIIM
Dan Elam Vice President Contoural
Steven Duque Product Marketing Manager Intuit QuickBase
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Introducing our Featured Speaker
Dan Elam
Vice President
Contoural
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BYOD Brought Consumers to the Enterprise
• 80% of employees use personal technology for business use • 53% of organizations officially condone BYOD • Nearly 80% of organizations use virtual desktops • 40% of employees consider the ability to use personal devices at
work very important • 63% believe BYOD positively influences employees’
view of the company • 43% of executives believe that ability to work offsite/on travel is a
main driver of BYOD
Source: TrackVia
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Pros and Cons of Consumer-Driven Approaches
PROS CONS “My text messages are more important than your governance”
PIA for IT after the fact
IT Cost Savings Operational Flexibility
Lower Productivity
Public infrastructure (cloud) is often much better
IT staff can’t know every technology nuance
Consumers now set IT trends & can deploy faster
Information Governance (Management and Audit)
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“Mega Players” are accelerating
• Google uses a consumer-based approach to support enterprise, but at a huge cost in terms of privacy and controls
• Amazon AWS provides infrastructure to enterprise if IT gives up the data center (grew out of serving consumers)
• Microsoft Azure aggressive vs. AWS • Microsoft is using traditional enterprise
technologies in a consumer-oriented approach (Office 365, Microsoft Live, Skype, etc.)
• Apple basically ignores the enterprise
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Mission-Critical Now Lives in Cloud
• Salesforce • ADP • Intuit • VOIP • Numerous government
applications • ECM
• Cloud is the only realistic choice in some situations
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Why ECM is Different
• ECM is about process • Governance is critical for organizations, not consumers • ECM is used either for costs
or governance • Consumer-based approaches
(free/cheap) cannot be optimized for the enterprise
• Enterprise requires features that are not cost-effective for consumer-based approaches
• Can’t get the same productivity • Governance is almost completely ignored
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Hybrid Strategies
Consumer Enterprise Mobile ECM
Web Hosting Records Management
Email User Security
Remote Access Collaboration
Social Media Communications Big Data
Line of Business
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Strategic Planning with ECM
• Cloud must be a part of strategy – Lower hosting costs – Improved performance – More green
• Low-end consumer approaches usually make governance harder – Inconsistent processes – eDiscovery – Control of information
• Classic on-premise ECM still probably best for huge enterprise implementations (consider AWS, Azure, etc.)
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Mid Tier ECM
• Great benefits from using mid-tier ECM cloud platforms • “Mature” platforms with development hooks, workflow, etc.:
– Functionality – Productivity – Lowest operational risk (governance)
• Established cloud vendors are lower cost than in-house • Better security • Greater scalability • Much faster deployments
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Summary
• Consumers are changing IT strategies • Clouds as infrastructure are inevitable • User-centric processes must not use
consumer-based approaches • Enterprise-class technologies for governance • Hybrid approaches will usually yield
most benefits
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Introducing our Sponsor Speaker
Steven Duque Product Marketing Manager
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Trends Shaping How You Do Business
Digital Transformation
Citizen Development
Democratization of IT
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DIGITAL TRANSFORMATION
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What is digital transformation?
“As we enter the next evolution of IT, we’re at a point where industrial age business processes, and even Internet-era business processes, can be completely rethought and redesigned.”
Nicholas Evans,
“CIO considerations for digital transformation in 2014”, Computerworld.
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61%
Ned May & Phil Fersht, “Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services”.
of enterprise buyers believe that the new wave of digital technologies is fundamentally changing the way entire industries will operate
+
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We used to have to walk around and collect signatures, and things would get lost in translation between different departments. Now, all the departments can look in one screen and see exactly what's going on without it getting lost.
RICH BUCKLEY, VP OF OPERATIONS
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CITIZEN DEVELOPMENT
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80%
IBM Center for Applied Insights, “Raising the Game: the IBM Business Tech Trends Report”.
of leading enterprises said they are turning to citizen developers for innovation in app development
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What are Citizen Developers doing?
30%
25% 25%
20% Skills Transfer/Training
Project Execution
Product Development
IT Directions/Decisions
IBM Center for Applied Insights, “Raising the Game: the IBM Business Tech Trends Report”.
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Speed of development is critical for us. The fact that we don't have take the changes that we want to make to an application that we're running through an IT department, that we can let our employees make those changes themselves, is critical to maintaining our ability to deliver and deploy products quickly for customers.
MATT EASTERLIN, COO
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DEMOCRATIZATION OF IT
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Phil Wainewright
“The Democratization of IT”, Software As Services
What is the democratization of IT?
“Democratization [of IT] has meant giving users the tools to find their own answers to problems instead of leaving them dependent on the availability of a limited pool of IT experts.”
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81% Of line-of-business workers and 83% of IT staff admit to using non-approved SaaS apps
Tony Kontzer, CIO Insight, “Shadow IT's Growing Footprint”.
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What makes a user happy about QuickBase is the fact that they can manage the applications themselves. We generally have to help them to do the first version of the application. But then they take ownership of it.
FRANCOIS TRICOT, CIO
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Intuit QuickBase is a low-code platform for rapid application development
Digital Transformation
Citizen Development
Democratization of IT
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Interested in QuickBase? Let’s Talk.
quickbase.intuit.com/contact-us
Contact Us Schedule a 15 min. meeting
Email signature link
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QUESTIONS?
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