Combs Ford SurgeryCombs Ford Surgery

Patient Information ScreenPatient Information Screen

April 2014April 2014

Welcome to the Surgery!Welcome to the Surgery!

AppointmentsAppointments

Please help the Doctor to help youPlease help the Doctor to help you

And help us run to time….And help us run to time….

Only one person per appointmentOnly one person per appointment

(it can be difficult for a Doctor to say no (it can be difficult for a Doctor to say no when asked to see a second patient in one when asked to see a second patient in one 10 minute appointment10 minute appointment

AppointmentsAppointments

We We trytry to run to time so….. to run to time so…..

If you have several problems to discuss If you have several problems to discuss please ask the receptionist for a double please ask the receptionist for a double appointment and make a list with the most appointment and make a list with the most important firstimportant first

It may not be possible to attend to all It may not be possible to attend to all problems in one appointmentproblems in one appointment

AppointmentsAppointments

We try to run on time but it may not always We try to run on time but it may not always be possiblebe possible

Please accept our apologiesPlease accept our apologies

If you cannot wait please speak to If you cannot wait please speak to reception who will book you an alternative reception who will book you an alternative appointmentappointment

ChaperoneChaperone

Trained chaperones are available Trained chaperones are available for all consultations and intimate for all consultations and intimate

examinationsexaminations

Please ask the clinician when Please ask the clinician when attending your appointmentattending your appointment

ConsentConsent

Informed implied or expressed consent will Informed implied or expressed consent will be obtained before any procedure or be obtained before any procedure or examination is carried out. examination is carried out.

An explanation will be given to the patient An explanation will be given to the patient sufficient to understand the procedure. sufficient to understand the procedure.

ConsentConsent

Should the procedure carry a risk that the Should the procedure carry a risk that the patient is likely to consider as being patient is likely to consider as being substantial, expressed consent (written or substantial, expressed consent (written or verbal) will be obtained. verbal) will be obtained.

Copies of the consent policy are available Copies of the consent policy are available on request.on request.

ReferralsReferrals

If the GP refers you to the hospital;-If the GP refers you to the hospital;-

Appointments are generally 14-18 weeks Appointments are generally 14-18 weeks after receipt of the referralafter receipt of the referral

ReferralsReferrals

The patient will not hear from the hospital The patient will not hear from the hospital until about 2 weeks before they are due to until about 2 weeks before they are due to be seenbe seen

This also applies to podiatry and chiropody.This also applies to podiatry and chiropody.

Unfortunately the Practice is unable to Unfortunately the Practice is unable to speed up this processspeed up this process

CarersCarers

DO YOU LOOK AFTER SOMEONE WHO IS DO YOU LOOK AFTER SOMEONE WHO IS FRAIL, DISABLED OR MENTALLY ILL?FRAIL, DISABLED OR MENTALLY ILL?

We are interested in identifying carers, especially We are interested in identifying carers, especially those people who may be caring without help or those people who may be caring without help or support. We know that carers are often “hidden” support. We know that carers are often “hidden” looking after a family member or helping a friend looking after a family member or helping a friend or neighbour with day to day tasks and may not or neighbour with day to day tasks and may not

see themselves as a carer. see themselves as a carer.

CarersCarers

If you are a carer, please ask at Reception If you are a carer, please ask at Reception for a for a

Carers referral form for General Practice Carers referral form for General Practice Further information for carers is also Further information for carers is also

available from available from www.suffolk-carers.org.uk or telephone the www.suffolk-carers.org.uk or telephone the

Information Line on Information Line on 0844 225 3099 or via our website 0844 225 3099 or via our website

www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk

Restricted Prescribing Restricted Prescribing ListList

The NHS has to reduce The NHS has to reduce prescribing costs and therefore prescribing costs and therefore

from the 1from the 1stst of April the of April the following will not be available following will not be available

on prescription;-on prescription;-

Pain killers for minor aches and painsPain killers for minor aches and pains

Soluble pain killersSoluble pain killers

Hay fever preparationsHay fever preparations

Cough and cold remediesCough and cold remedies

Lozenges, throat sprays and garglesLozenges, throat sprays and gargles

Treatments for minor acnesTreatments for minor acnes

Indigestion remediesIndigestion remedies

Restricted Prescribing List

Treatments for non-serious constipation Treatments for non-serious constipation and diarrhoeaand diarrhoea

Ear wax treatmentsEar wax treatments

Slimming preparationsSlimming preparations

Creams, gels and tubigrip for sprains and Creams, gels and tubigrip for sprains and sports injuriessports injuries

Travel medicinesTravel medicines

Gluten Free foodsGluten Free foods

Restricted Prescribing List

Barrier creams for nappy rashBarrier creams for nappy rash

Head lice lotions and shampoosHead lice lotions and shampoos

Threadworm tabletsThreadworm tablets

Athlete’s foot creams and powdersAthlete’s foot creams and powders

Bath additives for minor dry skin Bath additives for minor dry skin conditionsconditions

Soya milksSoya milks

Sun creams for sensitive skinsSun creams for sensitive skins

Restricted Prescribing List

Restricted Prescribing ListRestricted Prescribing List

Self help and Advice leaflets are Self help and Advice leaflets are available from the Waiting Roomavailable from the Waiting Room

Keep a well stocked medicine Keep a well stocked medicine cabinetcabinet

Paracetamol Paracetamol

Paracetamol mixture for childrenParacetamol mixture for children

Oral hydration sachets Oral hydration sachets

AntihistamineAntihistamine

Cream or spray for insect bitesCream or spray for insect bites

AntacidAntacid

PlastersPlasters

ThermometerThermometer

New Prescription ChargeNew Prescription Charge

The charge for an NHS prescription will be The charge for an NHS prescription will be increased to increased to £8.05£8.05 from the 1st of April from the 1st of April 2014.  The prepayment certificate will 2014.  The prepayment certificate will remain the same at remain the same at £29.10 for 3 months£29.10 for 3 months and and £104 annually£104 annually.  This is the most cost .  This is the most cost effective for patients needing  4 effective for patients needing  4 medications or more in 3 months and 13 medications or more in 3 months and 13 or more in one year. or more in one year.

MOBILE PHONESMOBILE PHONES

HAVE WE GOT YOUR NUMBER????HAVE WE GOT YOUR NUMBER????

We are now offering a text service to confirm We are now offering a text service to confirm and remind patients of their appointments. In and remind patients of their appointments. In addition we will be texting important information addition we will be texting important information such as flu clinic dates etcsuch as flu clinic dates etc

Please check that we have the correct mobile Please check that we have the correct mobile number, thank you.number, thank you.

Patient Survey ResultsPatient Survey Results

The survey is an annual requirement The survey is an annual requirement The survey is compiled in house with input from The survey is compiled in house with input from Patient Representative GroupPatient Representative GroupThe survey was completed in surgery and online The survey was completed in surgery and online via websitevia websiteResults are discussed with the Patient Results are discussed with the Patient Representative GroupRepresentative GroupOutcomes and an action plan are published in a Outcomes and an action plan are published in a report on the Combs Ford Surgery website. report on the Combs Ford Surgery website. www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk

Electronic SharingElectronic Sharing

There are currently several ways that There are currently several ways that patients can choose to share their medical patients can choose to share their medical information with othersinformation with others

This can be quite difficult to understandThis can be quite difficult to understand

Three of the current schemes are as Three of the current schemes are as follows;follows;

Electronic Data Sharing Module Electronic Data Sharing Module (eDSM)(eDSM)

If you are being seen by another medical If you are being seen by another medical service i.e. District Nurse, Podiatry, Physio service i.e. District Nurse, Podiatry, Physio etc you can etc you can optopt for that service to see for that service to see your medical records at the surgery.your medical records at the surgery.

At the same time you can At the same time you can optopt for the for the Practice to see the information they may Practice to see the information they may hold about you, i.e. current treatment.hold about you, i.e. current treatment.

Summary Care RecordSummary Care Record

Emergency care such as A&E will soon be Emergency care such as A&E will soon be able to see your basic medical information able to see your basic medical information such as allergies, acute and repeat such as allergies, acute and repeat medicationsmedications

You can You can opt outopt out of this scheme if you of this scheme if you wishwish

Forms are available at reception or via our Forms are available at reception or via our websitewebsite

Care.dataCare.dataThis scheme will be taking place in the This scheme will be taking place in the autumnautumn

This scheme is for information about you This scheme is for information about you to be taken from your records held here at to be taken from your records held here at the Practice for research purposesthe Practice for research purposes

If you do not wish to be included you If you do not wish to be included you should should opt outopt out by filling in a form at by filling in a form at reception.reception.

Dr WankowskiDr Wankowski

Dr Wankowski will be retiring from the Dr Wankowski will be retiring from the practice in the summer.practice in the summer.

We are currently advertising for his We are currently advertising for his replacementreplacement

Patients currently registered with Dr Patients currently registered with Dr Wankowski will be transferred to the new Wankowski will be transferred to the new GPGP

Dr WankowskiDr Wankowski

It is understandable that some patients It is understandable that some patients may wish to change to an existing Partner may wish to change to an existing Partner but regretfully there will be no opportunity but regretfully there will be no opportunity to transfer at this time due to existing to transfer at this time due to existing workloads.workloads.

Practice TrainingPractice Training

The Practice will be holding staff training on The Practice will be holding staff training on the following daysthe following days

Thursday 24Thursday 24thth April 1-2.30pm April 1-2.30pm

Surgery open but phones not availableSurgery open but phones not available

Thursday 15Thursday 15thth May 1-4.30pm May 1-4.30pm

Surgery closed & phones not availableSurgery closed & phones not available

Contact Us Contact Us We welcome constructive We welcome constructive

feedback!feedback!Combs Ford SurgeryCombs Ford SurgeryCombs LaneCombs LaneSTOWMARKETSTOWMARKETIP14 2SYIP14 2SY

Tel – 01449 678333 Tel – 01449 678333 (not to (not to be used for prescription be used for prescription orders)orders)

www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk

Email – Email –

Sally.pearce@gp-d83079.nhs.uSally.pearce@gp-d83079.nhs.ukk

Please do not email for Please do not email for clinical matters.clinical matters.