Combs Ford SurgeryCombs Ford Surgery

Patient Information ScreenPatient Information Screen

March 2014March 2014

Welcome to the Surgery!Welcome to the Surgery!

AppointmentsAppointments

Please help the Doctor to help youPlease help the Doctor to help you And help us run to time….And help us run to time….

Only one person per appointmentOnly one person per appointment

(it can be difficult for a Doctor to say (it can be difficult for a Doctor to say no when asked to see a second no when asked to see a second patient in one 10 minute patient in one 10 minute appointmentappointment

AppointmentsAppointments

We We trytry to run to time so….. to run to time so….. If you have several problems to If you have several problems to

discuss please ask the receptionist discuss please ask the receptionist for a double appointment and make for a double appointment and make a list with the most important firsta list with the most important first

It may not be possible to attend to all It may not be possible to attend to all problems in one appointmentproblems in one appointment

AppointmentsAppointments

We try to run on time but it may not We try to run on time but it may not always be possiblealways be possible

Please accept our apologiesPlease accept our apologies If you cannot wait please speak to If you cannot wait please speak to

reception who will book you an reception who will book you an alternative appointmentalternative appointment

MOBILE PHONESMOBILE PHONES

HAVE WE GOT YOUR NUMBER????HAVE WE GOT YOUR NUMBER????

We are now offering a text service to We are now offering a text service to confirm and remind patients of their confirm and remind patients of their appointments. In addition we will be appointments. In addition we will be texting important information such as flu texting important information such as flu clinic dates etcclinic dates etc

Please check that we have the correct Please check that we have the correct mobile number, thank you.mobile number, thank you.

MOBILE PHONESMOBILE PHONES

Patients who Patients who do notdo not wish to wish to

have messages sent by texthave messages sent by text

should speak to receptionshould speak to reception

Restricted Prescribing Restricted Prescribing ListList

The NHS has to reduce The NHS has to reduce prescribing costs and prescribing costs and

therefore from the 1therefore from the 1stst of of April the following will not April the following will not

be available on be available on prescription;-prescription;-

Pain killers for minor aches and painsPain killers for minor aches and pains Soluble pain killersSoluble pain killers Hay fever preparationsHay fever preparations Cough and cold remediesCough and cold remedies Lozenges, throat sprays and garglesLozenges, throat sprays and gargles Treatments for minor acnesTreatments for minor acnes Indigestion remediesIndigestion remedies

Restricted Prescribing List

Treatments for non-serious Treatments for non-serious constipation and diarrhoeaconstipation and diarrhoea

Ear wax treatmentsEar wax treatments Slimming preparationsSlimming preparations Creams, gels and tubigrip for sprains Creams, gels and tubigrip for sprains

and sports injuriesand sports injuries Travel medicinesTravel medicines Gluten Free foodsGluten Free foods

Restricted Prescribing List

Barrier creams for nappy rashBarrier creams for nappy rash Head lice lotions and shampoosHead lice lotions and shampoos Threadworm tabletsThreadworm tablets Athlete’s foot creams and powdersAthlete’s foot creams and powders Bath additives for minor dry skin Bath additives for minor dry skin

conditionsconditions Soya milksSoya milks Sun creams for sensitive skinsSun creams for sensitive skins

Restricted Prescribing List

If you have a cold, sore throat, If you have a cold, sore throat, earache or cough earache or cough

1. 1. assess you symptomsassess you symptoms – speak to – speak to your local pharmacistyour local pharmacist

2. 2. beat your symptomsbeat your symptoms – ask your – ask your pharmacist for suitable medicines. You pharmacist for suitable medicines. You will be advised if you need to see a will be advised if you need to see a doctordoctor

3. 3. drink plenty of fluidsdrink plenty of fluids, get more rest, , get more rest, make sure you get medicines that suit make sure you get medicines that suit you best – there are formulations you best – there are formulations available for most people.available for most people.

How long until I feel better?How long until I feel better?

Earache ……………. Earache ……………. Usually lasts 4 daysUsually lasts 4 days Sore throat………….lasts up to a weekSore throat………….lasts up to a week Common cold……..usually lasts 7-10 daysCommon cold……..usually lasts 7-10 days Flu……………………. lasts up to 2 weeksFlu……………………. lasts up to 2 weeks Runny nose………….usually lasts 1-2 weeksRunny nose………….usually lasts 1-2 weeks Nasal congestion… usually lasts 1-2 weeksNasal congestion… usually lasts 1-2 weeks Sinusitis……………… usually lasts 2-3 weeksSinusitis……………… usually lasts 2-3 weeks Dry/tickly cough……lasts up to 3 weeksDry/tickly cough……lasts up to 3 weeks

AntibioticsAntibiotics

Unfortunately, antibiotics Unfortunately, antibiotics will not help to get rid of will not help to get rid of your cold!your cold!

““Get Well Soon” Get Well Soon”

Without AntibioticsWithout Antibiotics

Restricted Prescribing ListRestricted Prescribing List

Self help and Advice leaflets Self help and Advice leaflets are available from the are available from the

Waiting RoomWaiting Room

Keep a well stocked medicine Keep a well stocked medicine cabinetcabinet

Paracetamol Paracetamol Paracetamol mixture for childrenParacetamol mixture for children Oral hydration sachets Oral hydration sachets AntihistamineAntihistamine Cream or spray for insect bitesCream or spray for insect bites AntacidAntacid PlastersPlasters ThermometerThermometer

Blood Pressure Check Blood Pressure Check

We have made a blood pressure We have made a blood pressure machine available in the waiting area machine available in the waiting area for patients to use themselves.for patients to use themselves.

Please follow the instructionsPlease follow the instructions

Or ask for help from the Or ask for help from the

receptionistreceptionist

Blood Pressure checksBlood Pressure checks

Please make a note of the reading Please make a note of the reading and hand in to reception or take to and hand in to reception or take to your appointment todayyour appointment today

We would welcome your feedbackWe would welcome your feedback Was it helpful to be able to Was it helpful to be able to

take your blood pressure today?take your blood pressure today?

MOBILE PHONESMOBILE PHONES

HAVE WE GOT YOUR NUMBER????HAVE WE GOT YOUR NUMBER????

We are now offering a text service to We are now offering a text service to confirm and remind patients of their confirm and remind patients of their appointments. In addition we will be appointments. In addition we will be texting important information such as flu texting important information such as flu clinic dates etcclinic dates etc

Please check that we have the correct Please check that we have the correct mobile number, thank you.mobile number, thank you.

Patient Survey ResultsPatient Survey Results The survey is an annual requirement The survey is an annual requirement The survey is compiled in house with The survey is compiled in house with

input from Patient Representative Groupinput from Patient Representative Group The survey was completed in surgery and The survey was completed in surgery and

online via websiteonline via website Results are discussed with the Patient Results are discussed with the Patient

Representative GroupRepresentative Group Outcomes and an action plan are Outcomes and an action plan are

published in a report on the Combs Ford published in a report on the Combs Ford Surgery website. Surgery website. www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk

Patient SurveyPatient Survey

Survey ran in January 2014Survey ran in January 2014 154 patients completed 154 patients completed

Male Male 5757 Female Female 9797 With a range of ages between 16 and With a range of ages between 16 and

over 75over 75

Summary of results; Summary of results; thinking about making an appointment -thinking about making an appointment - How easy is it to get through to someone on the How easy is it to get through to someone on the

phone?phone? 2014 = 79% 2013 = 71% 2012= 81% 2014 = 79% 2013 = 71% 2012= 81% very easy/fairly easyvery easy/fairly easy

How easy is it to speak to a doctor or How easy is it to speak to a doctor or nurse on the phone?nurse on the phone?

2014 = 51% 2013 = 51% 2012 = 63% 2014 = 51% 2013 = 51% 2012 = 63% very easy/fairly easy very easy/fairly easy (33% haven’t tried)(33% haven’t tried)

How do you prefer to book your How do you prefer to book your appointments?appointments?

17% on the day, 22% in advance, 59% 17% on the day, 22% in advance, 59% combination of both. combination of both.

If you want to book ahead, how do If you want to book ahead, how do you find this?you find this?

2014 = 52% 2013 = 42 % 2012 = 53% 2014 = 52% 2013 = 42 % 2012 = 53% very easy/fairly easy (18% haven’t tried)very easy/fairly easy (18% haven’t tried)

Which of the following methods Which of the following methods would you prefer to use to book would you prefer to use to book

appointments?appointments?

Tick all that apply-Tick all that apply-20142014 20132013

20122012

In personIn person 26% -26% - 30% - 35%30% - 35% By phone By phone 75% -75% - 79% - 82%79% - 82% Automated Automated 11% -11% - 8% - 17%8% - 17% OnlineOnline 27% -27% - 26% - 30%26% - 30%

How important is it to you to be How important is it to you to be registered with a particular doctor?registered with a particular doctor?

very important/importantvery important/important 2014 = 67% 2013 = 81% 2012 = 90%2014 = 67% 2013 = 81% 2012 = 90%

not very/not importantnot very/not important 2014 = 27% 2013 = 12 % 2012 = 5% 2014 = 27% 2013 = 12 % 2012 = 5%

Overall how satisfied are you with Overall how satisfied are you with the care you get at this surgery?the care you get at this surgery?

20142014 2013 20122013 2012

Very satisfiedVery satisfied 70 % - 67% -70 % - 67% - 67%67% Fairly satisfiedFairly satisfied 27 % - 27% -27 % - 27% - 24%24% Not very satisfiedNot very satisfied 0% - 2% - 1%0% - 2% - 1% Not at all satisfiedNot at all satisfied 0% - 0%0% - 0% No ResponseNo Response 3% - 4%3% - 4%

= 97% satisfaction in 2013/2014 = 97% satisfaction in 2013/2014 compared with 94% satisfaction in compared with 94% satisfaction in 2012/13 and 91% satisfaction in 2011/122012/13 and 91% satisfaction in 2011/12

Satisfaction RateSatisfaction Rate

The Partners and staff are very pleased The Partners and staff are very pleased with the satisfaction rate of 97% and with the satisfaction rate of 97% and would like to thank all patients for their would like to thank all patients for their feedback.feedback.

The survey results will now be shared with The survey results will now be shared with the Patient Group and an action plan for the Patient Group and an action plan for the forthcoming year discussed.the forthcoming year discussed.

Full results and a report will be available Full results and a report will be available online from the end of March.online from the end of March.

Dr WankowskiDr Wankowski

Dr Wankowski will be retiring from Dr Wankowski will be retiring from the practice in the summer.the practice in the summer.

We are currently advertising for his We are currently advertising for his replacementreplacement

Patients currently registered with Dr Patients currently registered with Dr Wankowski will be transferred to the Wankowski will be transferred to the new GPnew GP

Dr WankowskiDr Wankowski

It is understandable that some It is understandable that some patients may wish to change to an patients may wish to change to an existing Partner but regretfully there existing Partner but regretfully there will be no opportunity to transfer at will be no opportunity to transfer at this time due to existing workloads.this time due to existing workloads.

Practice TrainingPractice Training

The Practice will be holding staff The Practice will be holding staff training on the following daystraining on the following days

Thursday 24Thursday 24thth April 1-2.30pm April 1-2.30pm

Surgery open but phones not availableSurgery open but phones not available

Thursday 15Thursday 15thth May 1-4.30pm May 1-4.30pm

Surgery closed & phones not availableSurgery closed & phones not available

Contact Us Contact Us We welcome constructive We welcome constructive

feedback!feedback!Combs Ford SurgeryCombs Ford SurgeryCombs LaneCombs LaneSTOWMARKETSTOWMARKETIP14 2SYIP14 2SY

Tel – 01449 678333 Tel – 01449 678333 (not (not to be used for to be used for prescription orders)prescription orders)

www.combsfordsurgery.orgwww.combsfordsurgery.org.uk.uk

Email – Email –

Sally.pearce@gp-d83079.nSally.pearce@gp-d83079.nhs.ukhs.uk

Please do not email for Please do not email for clinical matters.clinical matters.