Senior User Experience ProfessionalUser Research Portfolio

Summary• 26 year Human-Centered Design career with focus on research driven solutions.• Conducted and managed over 200 generative and evaluative research projects.• Expertise in human factors, ergonomics, behavioral, cognitive, emotional and social aspects.• Applied research to hardware, mobile, digital and environmental design projects.• Research has shaped strategy, concepts, design and customer experience.• Presented and evangelized research and learnings across organizations and teams.• Managed and developed research teams in study design, recruiting, research and results.

Hardware Research• Applied range of methodologies to complete best computing experience possible • Ergonomics: Biomechanics, anthropometry, performance efficiency, comfort, fatigue• Cognitive: Comprehension, task performance, learnability, mental models, out of box• Conceptual: Discovery, ethnography, field research, prototyping• Social / Emotional: Interactive, fun, compelling, valuable• Conducted research from concept through release

Microsoft Intellimouse™

Microsoft Sidewinder™

gamepad

Wearable and Mobile Research• Managed and developed research to shape strategy of wearable computing solutions• Assessed ergonomics, cognitive, visual and task performance across devices• Created new methodologies, applied lab and field research• Shared growing knowledge with technical and product development teams

Digital Product Research• Conducted and managed dozens of research studies for online and digital experience• Generative: Field research, ethnography, participatory design, paper prototyping, card sort• Evaluative: Usability, task completion, qualitative, heuristic analysis• Satisfaction: Quantitative surveys, analytics, qualitative assessments

Alaska Airline – First Mobile Experience

Microsoft Windows Phone

App Downloads

REI.com Search

Susan G. KomenPersona Research

Customer Experience and User Journey• Conducted research to discover holistic experience and interaction with product or service.• Synthesized data from analytics, surveys, satisfaction, observation and ethnography.• Applied results to create a user journey map and identify gaps, user needs and opportunities.• Facilitated collaborative work sessions and workshops to create optimal experiences.

Alaska Airlines’ Customer Journey

Intercept & Ethnography Research

Microsoft Connected CarUser Journey

Microsoft Employee Training - Global Project

Experience Design Research

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