CALL CENTER SERVICES

Shannon Page, EVP | 888-481-0881 shannon@cloudone.com

Customerresponds to advertising

Customer responds by

scanning QR code or going to PURL

Customer responds by telephone

Leads are quali�ed and called within

4 minutes

Customer information is

obtained / con�rmed

Customer receives appointment con�rmation

Inbound calls are answered

immediately 24/7

Appointmentsare set

Dealer receives complete

application and appointment

Dealer sells cars

24/7

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ABOUT US

PROBLEM: Marketing companies and dealers share the same challenge when handling the inbound call volume that targeted campaigns generate. How can we ensure effective call handling?

SOLUTION: CloudOne enables marketing companies to design “turn key” campaigns that have the call handling “built in.” In partnership with CloudOne, marketers can generate tens of thousands of targeted customers every month with the knowledge that every inbound call will be handled by highly skilled agents who act on behalf of the dealership. CloudOne maximizes campaign performance.

CloudOne is a fast-growing technology-based Call Center: Cloud BDC provides a “specialized” on demand call center infrastructure to dealers and marketing agents to fulfill specific targeted campaigns such as “Bad Credit” or “Vehicle Buy Back.” CloudOne ensures a consistent customer experience that maintains the highest level of campaign performance.

CloudOne distinguishes itself by laser-focusing on niche campaigns: We invest in systems and hire specialized talent to optimize targeted campaign performance. Our specialization enables us to put our agents to work performing the same tasks repeatedly where they are able to achieve economies of scale, improving and producing measurably higher results over time.

CloudOne ensures repeat orders and decreases attrition: Campaigns supported by highly skilled CloudOne agents outperform campaigns supported by IVR or direct-to-dealer every time. This enhanced campaign performance supports repeat orders and strengthens the partnership between Agency and dealer.

CloudOne is On-Demand: We provide world class call center fulfillment to dealers and agencies of all sizes, whether it’s one campaign or one hundred campaigns. Every campaign achieves best-in class results.

NICHE CAMPAIGN OPTIONS:

HOW IT WORKS

VEHICLE BUY BACK