How call centers can use

Cloud Technology?

#. In the past cloud computing was confined

to large business which required significant

computing solution

Call centers appear to be large potential

market for Cloud Computing providers.

Advantages of using Cloud Computing for Call

Centers :-

#1. Scalability: Resources required can be

increased or decreased as and when

required.

#2. Reduced Maintenance cost: Opting for

cloud reduces expenses on maintaining

staffs and on sophisticated elements.

#3. Remote Access: With cloud computing it

is possible to work from any location, and

thus employees and management can

collaborate more efficiently.

Call Centers does depend on effective

communication with their customers and

with cloud computing social networking

features are easily available, which helps

in creating additional channel of

communication between management and

their clients.

Contd….

#4. Disaster Recovery: Call Centers have to

handle large amount of customer data, so

there is a need of having effective system of

keeping customer data safe.

The entire client data is kept on CRM

solution, which is then hosted on cloud,

and can be accessed from all over the

globe.

Use of Cloud CRM solution reduces

downtime, and also increases functionality of

Call Centers

About Ace Cloud HostingAce Cloud Hosting powered

by Real Time Cloud Services

(RTCS), is an Authorized

commercial QuickBooks

Hosting Service provider to

CPAs, SMBs, Bookkeepers

and ranks amongst the

leading QuickBooks hosting

providers.

At RTCS, we are committed

to helping customers

compute more while

consuming less. We’re also

greening our company

environment by using

renewable power and using

resources efficiently.

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References

• http://www.tikalnetworks.com• http://www.acecloudhosting.com/1478_call-centers-utilize-cloud-technology/• http://www.tauspace.com/your-needs/• http://carolmccormick.com/books/preview_ysg• http://quintecomputerservices.com/solentris/• http://www.sqaconceptsinc.com/Cloud_CRM.php