Product PresentationiLogix Call Central

What is iLogix Call Central?

Call Central is a CRM specially designed for outsourced call centres.

A truly extensible CRM platform with:• A Dynamic scripting tool.• Multi campaign management.• Dynamic data lists associations.

All this in the cloud, integrate

with a 3rd party dialler using

the API call feature, or run

sophisticated call campaigns using Skype API feature (preview only).

Agent Portal

We have designed a very intuitive and easy to use agent view, giving the agent 100% piece of mind and letting the agent focus on what the

agent does best ‘creating another

happy customer’

The smart scripting allows the

campaign designer to design the

Call flow to be 100% compliant.

UI, that will boost agent morale and

increase productivity.

Agent Portal 2

Agent Portal, gives a one page access to the agent to view all relevant customer details in the on screen. The system is divided into sections.

Customer details section is

designed to be a simple view

of the Customer.

The campaign designer can

associate objection handling to

each call script question.

Giving the agent access to

the right tools to win customers.

Agent Portal 3

Agent Portal also contains past interaction history snapshot with the customer.

Visited Questions section for easy

navigation within the script.

Products Details Section, giving

The agent access to all the

information on the selected

Product offering.

Admin PortalUsing the easy to use administration portal you can:

• Create Multi Call centre Campaigns.• Integrate the system with the telephony dialler like Genesys, Avaya, and other Asterisk based

telephony solutions.• Define campaign fields using data uploads, and adding custom data fields.• Define campaign Search Criteria.• Define dropdowns, link those dropdowns (data list) to data fields in call script questions.• Define Call outcomes, and call outcome reasons.• Define Call script sections.

Easy to use UI , helps you create campaigns in a few clicks

Admin Portal 2 • Setup Call flow using Visual Call flow designer.• Define Action tags for more smart conditional branching, and using actions tag in Visual Call flow.• Define Objections and link it to 1 or more call scripts questions.• Define Custom links and link it call scripts.• Define data validations, to ensure that data entry is accurate.• Define Products, Products fields, and Product description titles, • Define Products Validation rules.• Extract Data, based on customized requirements,• Setup data extract (on demand and scheduled).

Admin Portal 3

Admin Portal 4

Features

• Call Flow Designer – drag and drop call flow designer.

• Supports Call Blending and Data Filtering, helps protecting data burnouts and compliance.

• Products, with product details and specifications section, helps agent stress on the features and specifications.