cloud one call center services
TRANSCRIPT
CALL CENTER SERVICES
Specialized fulfilment services for the automotive industry
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
About Us
Niche Campaigns
“Turn Key” Implementation
The CloudOne “Brand Experience”
What Makes Us Different
Partnering With CloudOne
OUTLINE
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
HISTORY
ABOUT US
CloudOne is a fast growing technology based Call Center: CloudOne provides a “specialized” on demand
call center infrastructure to dealers and marketing agents to fulfill specific targeted campaigns such as “Bad Credit” or
“Vehicle Buy Back”. CloudOne ensures a consistent customer experience that maintains the highest level of campaign
performance.
CloudOne distinguishes itself by laser-focusing on niche campaigns: We invest in systems and hire
specialized talent to optimize targeted campaign performance. Our specialization enables us to put our agents to work
performing the same tasks repeatedly where they are able to achieve economies of scale, getting better and producing
measurably higher results over time.
CloudOne ensures repeat orders and decreases attrition: Campaigns supported by highly skilled CloudOne
agents outperform campaigns supported by IVR or direct-to-dealer every time. This enhanced campaign performance
supports repeat orders and strengthens the partnership between dealer and Agency.
CloudOne is On-Demand: We provide world class call center fulfillment to dealers and agencies of all sizes, whether
it’s one campaign or one hundred campaigns. Every campaign achieves best-in class results.
PROBLEM: The challenge both the marketing companies and dealers face is the lack of effective handling of the
inbound call volume that targeted campaigns” generate.
SOLUTION: With CloudOne, marketing companies can design “turn-key” campaigns that generate tens of thousands
of targeted customers every month with the knowledge that the inbound calls will be handled by highly skilled agents on
behalf of the dealer to ensure successful campaign performance.
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
NICHE SCRIPTS
BEST IN CLASS SCRIPTS THAT DRIVE PROFIT
CREDIT – Pre-Approval: Direct marketers who target consumers based on credit criteria can rest
easy knowing that CloudOne’s qualified agents will collect and verify all of the information necessary to
pass along a complete application to the Dealer with the appointment information.
VEHICLE BUY BACK: Utilizing current vehicle ownership information, marketers target consumers
in an effort to supplement sales and pre-owned inventory. The CloudOne script for Vehicle Buy Back
campaigns was developed in conjunction with dealers who have been tremendously successful with
this type of campaign. CloudOne provides the consistent and effective phone handling to make these
campaigns more successful.
EVENT: Marketing offers are often time sensitive, and many offers are prize oriented. The CloudOne
Event Script has been designed to maximize the consumer response to these offers and to deliver
maximum conversion results.
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
WE MAKE IT EASY
“WHITE LABELED” TURN KEY CAMPAIGN GENERATION
Phone Number
Log in page Campaign provision page
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
SERVICE PROCESS
Customerresponds to advertising
Customer responds by
scanning QR code or going to PURL
Customer responds by telephone
Leads are quali�ed and called within
4 minutes
Customer information is
obtained / con�rmed
Customer receives appointment con�rmation
Inbound calls are answered
immediately 24/7
Appointmentsare set
Dealer receives complete
application and appointment
Dealer sells cars
24/7
DirectMail
HOW IT WORKS
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
BRAND EXPERIENCE
HOW WE DELIVER
CloudOne Call Center Services fulfillment has been designed to provide a consistent and superior brand experience for the Consumer, the Dealer, and our Direct Marketing Client.
CUSTOMERDEALERSHIP
AGENCY
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
Instant Response
CONSUMER: INSTANT RESPONSE
BRAND EXPERIENCE
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
Appointment Notification
CONSUMER: APPOINTMENT NOTIFICATION
BRAND EXPERIENCE
Turn-by-turn directions
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
Sample Application
DEALER: SAMPLE APPLICATION
BRAND EXPERIENCE
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
BRAND EXPERIENCE
DEALER: APPLICATION FUNCTIONALITY
Interactive application options enable the dealer to communicate directives to the call center in real time
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
BRAND EXPERIENCE
DEALER: DASHBOARD
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
BRAND EXPERIENCE
DEALER: CAMPAIGN SUMMARY
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
BRAND EXPERIENCE
CLIENT: CAMPAIGN SUMMARY
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
100% US BASED – CloudOne operates in a 14,000 sq. ft. facility in Vancouver, Washington.
24/7 – CloudOne provides inbound and outbound call center services 24 hours a day, seven days a week.
SCALABLE – CloudOne currently processes several thousand calls a day and is scalable to increased volume.
COMPLIANT – CloudOne is an MDA Capital approved third party processor of direct mail data. Our processes and scripts have been vetted by Hudson and Cook, LLP.
CRM COMPATIBLE – CloudOne currently emails or posts in required formats to every major CRM in the automotive industry.
ADAPTIVE – The core of CloudOne is credit-driven call processing . In response to our marketers, we have developed other powerful scripts to facilitate varied marketing messages. We can adapt scripts to your company’s needs, or create new scripts specifically for you.
WHAT MAKES US DIFFERENT
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
POWERFUL RESULTS
COMPETITIVE ADVANTAGE
WITH CloudOne
WITHOUT CloudOne
CUSTOMERCONTACTS
APPOINTMENTS
SHOWS
DEALS225
100 LEADS
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
SUMMARY
CloudOne Call Center Services: Experience and Technology
Immediate Brandable Campaign Fulfillment
Consistent Brand Experience
Enhanced Performance
Price Competitive
Shannon Page | (888) 481-0881
CALL CENTER SERVICES
PARTNERSHIP WITH CloudOne
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Contact
(888) 481-0881
Shannon Page