clicksoftware case study southern california edison utility

Case Study – Southern California Edison (SCE)

1Proprietary and Confidential

Using ClickSoftware to Help Deliver a $9 Billion Capital Restructuring Program

Southern California Edison (SCE)• Provides reliable electricity supply to

more than 13 million people over a vast service area

• In conjunction with replacement of its transmission, substation and distribution infrastructure between 2007 and 2011, SCE sought optimal scheduling solution

• Implemented ClickSoftware product suite to help meet its short-term challenges and achieve its long-term restructuring objectives

2Proprietary ad Confidential

Challenges Company was supported by more than 76 separate IT systems Different scheduling methods and tools used by different business units – with overall lack of integration across the company, resulting in:

• Negative implications on business performance• “Best guess” time-scales for planning• Lack of visibility• Demand peaks, placing pressure on field crews;

demand lows, downtime 3Proprietary ad Confidential

Finding the Right Scheduling Solution• Extensive 6-month selection

process • Demonstration of 13 different

business scenarios

“It was a tough selection process, but it had to be, we wanted the best. We

graded each solution based on a set of key criteria and ClickSoftware was the

clear winner.” Evangeline Torres, Senior Project Manager Business Process & Technology Integration,

SCE


Obvious AdvantagesTotal visibility

• Field resource availability• Capacity and demand

• Improved utilization of internal resources• Consistency of scheduling and dispatch processes• Improved ability to meet customer expectations• Better monitoring and management of scheduling costs


Solution Implementation


Implementation• First phase implementation started

in Fall 2007 and went live in 2008; started with Transmission and Distribution Unit

• Later expanded to SCE’s Transmission, Grid Operations, and Construction & Maintenance organizations

“Make no mistake, automating a process that has been performed manually by resources that perceive themselves as expert at managing resources is a very difficult one. The change management aspects were enormous. However, the benefit of a fully integrated system with the ability to proactively manage work

load and resource capacity has been worth the growing pains ...”

Ken Bodenhoefer, Senior ManagerBusiness Process & Technology Integration, SCE


Click Schedule provides: • Complete view of field resources • Ability to allocate resources using

set rules that are based on the strategic priorities of the business

• Optimized scheduling, easy identification of scheduling gaps

• Ability to shuffle resources in response to increases/decreases in demand


ClickSchedule - Customization• Automated workflows that that alert planners, equipment

and material managers, schedulers and construction coordinators if there are issues to be addressed prior to releasing the work to the field resources

• Automatic and sequential scheduling of necessary field crews, according to skill set/specialization; If a team is no longer available, ClickSchedule reschedules the job and reapportions the remaining crews to new tasks


ClickAnalyzeHistorical business intelligence

• Operational performance• Key performance indicators

Insight into impact of projects on field resources


ClickForecast• Workload demand

forecasting


ClickPlan• Workforce capacity

planning


“What If” Planning Considerations• ClickForecast and ClickPlan help

with long-term planning• Ability to create and consider

multiple “what-if” scenarios and their potential impact on the business


Impact14Proprietary ad Confidential

Resource Utilization • Improved utilization of internal

resources• Improved consistency of scheduling

and dispatch processes• Improved relationships between

interfacing operational resources


Improved Visibility• 360-degree view of field

resource availability• 360-degree view of capacity

and demands for field resources


MonitoringAbility to better monitor and manage costs associated with scheduling


Customer ServiceImproved ability to achieve customer satisfaction


Performance

“In my mind ClickSoftware is the best business tool at our disposal to build flexibility into our business model and meet the infrastructure

renewal requirements head on. We are glad we acted when we did and we are delighted we

chose ClickSoftware.” Ken Bodenhoefer, Senior Manager

Business Process & Technology Integration, SCE


Thank you