1Proprietary and Confidential

Case Study – Badenova

Efficient Appointment Booking and Resource Planning

Badenova• Leading German energy provider,

formed from merger of six local energy providers

• 360 engineers handling 50,000 jobs per year

• Sought workforce management • system to optimize its resource

planning and work order management processes

2Proprietary and Confidential

Challenges • Company was formed from merger

of six local energy providers, with different scheduling practices

• Need to effectively coordinate scheduling of field staff

• Need to match jobs to technicians’ skills

3Proprietary and Confidential

Finding the Right Scheduling Solution• The right software can simplify

the planning process, save costs and materials, and reduce unnecessary stress

• ClickSoftware’s scheduling solution optimized Badenova’s resource planning and centralized its work order management process

4Proprietary and Confidential

Obvious Advantages• Extensive scheduling functionality • Better and more accurate job

planning• Improved control of order

placement process• Comprehensive reporting system• Integration into the company’s

backend SAP system

5Proprietary and Confidential

Solution Implementation

6Proprietary and Confidential

Implementation – Stage 1• Complete reorganization of

the internal coordination and scheduling department

• Integration of ClickSchedule into existing SAP system

• Manual process planning using ClickSchedule to enable staff to become accustomed to the tool

7Proprietary and Confidential

Implementation – Stage 2• Step-by-step automation of the

scheduling process • Mobile connectivity for technicians

via mobile SAT interface:• Improved short-term job

handling • Ability to transfer data directly

back to SAP system enhanced business process and planning

Entire job took just over a year from the formulation of the requirement

specification to realization, testing and roll out

8Proprietary and Confidential

Impact9Proprietary and Confidential

Resource Planning• Optimization of resource planning • Manual and automatic scheduling

processes• Easy access to scheduling

and planning information• Improved relationships between

interfacing operational resources

10Proprietary and Confidential

Comprehensive ReportingCentral console provides information on:

• Job progress• Staff efficiency levels and • Compliance with deadlines• Internal and external

benchmarking

11Proprietary and Confidential

Data ProcessingFaster processing of data due to direct connection to SAP system, and better data quality.

12Proprietary and Confidential

Proprietary and Confidential

Thank you