introduction to clicksoftware

7/24/2019 Introduction to ClickSoftware

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Sage InformaticsIntroducing ClickSoftware

Babburu


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Agenda

Introducing ClickSoftware The Business Challenge

The Solution:ClickSoftwares

unique approach The Business Value


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Introducing ClickSoftware

LeadershipMarket leader in workforce management and enterprise mo

#ecogni$ed b" leading industry analystssuch as %artner& AberdeBlue-Chip customers using ClickSoftware solutions

Fundamenta (isted on )AS*A+ %lobal S

0arket Cap: 12!30

Consistent multi'"ear re4ecash generation

355 re4enues: 26785 milligrowth

Cash di4idend: Annual 238!

Strong balance sheet with

Global Presence ;AC

;4er ?33 emplo"ees worldwide

=co s"stem of ma@or pla"ers& such as SA>&IB0& Accenture& Infor

33 engagements

undreds of thousands of ser4ice peoplemanaged b" ClickSoftware solutions e4er"da"


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#ecogni$ed (eadership


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*eli4ering Value Across the .orld

Telecommunication

Utility &Energy

Computer &Ofce Equipment

Home er!ices

Ca#le & atellite T$


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0arket *ri4ers for 0obile .D0Solutions


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*ri4ers for ClickSoftware Customers

Increasing competiti4e pressure and as aresult reduced margins on products andser4ices

Customers demand for faster& cheaper& amore reliable ser4ice

=conomicall" challenging times ,costpressures/

Technological ad4ances in ser4iceequipment requiring more di4erse andcompleF resource skills

Increasingl" challenging and costl"


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The Business Challenge


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;perations =n4ironment Challenges

%mpact nalysis

'ieldtechnicia

ns

Management

Operations

CustomerCustomerser!ice

(ack of 4isibilit"

and control 0isalignment

with corporateob@ecti4es

Suboptimalresource

utili$ation

0anagement

>oor response time (ong waiting time

Customers (ong ;4ert 0anu

Dield

Schedulin

consumin #eacti4e dail" e4en

Ine


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Contradicting Dorces

#easonable

working hours =


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*eHning the Ser4ice >olic"

+ork,orce

(etention

Cost (eduction

CustomerEperience


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ClickSoftwares niqueApproach


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Mo#ility

=nd =nd 0obile .orkforce Solution

"la

n

E-

&naly.e

hi,t"lanning

cheduling

'ieldEecutio

nMonitori

ng

er!icenalytics

/emand

'orecasting &"lanning

(esource

Capacity

"lanning


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=nd =nd 0obile .orkforce Solution

Customers

Customers Businesses%nternal

Customers

(esources

Backendsystems

sset andOutageMgmt

C(M

E("

Employee

C(E+Contract

orEquipme

nt


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/ecision Making Time Hori.on

=nterprise Ser4ice Chain ;ptimi$ation

,tBusinIntellig

The /ay o, er!iceExecution/ailycheduling1

Mo#ility1

Be,oreProactiveManagement

Our port,olio o,solutions isa!aila#le onpremises as

*ell ason the Cloud

Medium Business1

MB O2ering


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ClickSoftwares nique Capabilities

n End-to-End er!ice Management +ork3o*:*emand Dorecasting& *emand >lanning& #esource Capacit" >Scheduling& 0onitoring& =Fecution #eporting& #esource 0anag

;rder management& Asset 0anagement Market 4eader1

*omain =Fpertise& >artner =cos"stem& 4ast ser4ice eFperienindustries

Highly cala#le olution1The solution can support small ser4ice businesses to large en

ser4ice organi$ation& enabling business growth support ,Dieldrange from !3'3 to more than &333 Held resources/

llo* Business gility in the 'ast Changing er!ice Enser'friendl" en4ironment that allows business owners to deHprocesses& business forms and supported workJows

Open En!ironment1

Supporting both cloud and on premise deplo"ment& accordingbusiness needs


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The Business Value

The ? >illars of #;I : >ro4en #eal K


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The ? >illars of #;I : >ro4en& #eal KAchie4able BeneHts


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Thank "ou

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