What will it take to

succeed in these

economic times?

What is your?

Insight

Involvement

Journey

Emotional Retention

9/11

YOU?

Ambassadors

1000 Songs in your pocket

Brand Leader

Process

EfficientCusto

mer

Intim

ateYOU?

Brand Leader

Process

EfficientCusto

mer

Intim

ate

Demanding

Impatient

Skeptical

9/11

Immediacy

How do you engage?

Which Questions do you ask?

Never Sell Out!