ceesp electrical energy project management 10 quality management

7/29/2019 CEESP Electrical Energy Project Management 10 Quality Management

1/43

Electrical EnergyConversion andPower Systems

Universidadde Oviedo

ELECTRICAL ENERGYPROJECT MANAGEMENT

Part 10 Quality Management

Lecturer: Jos ngel Daz lvarez


2/43

10. Quality Management

In the Quality Management world it is used a terminologythat seems similar to the one we use in our daily

language.

However, there are several concepts that have nuances in

2

its meaning, those nuances make them different to whatwe intuitively understand.

It is important to review them first.


3/43


Object: something perceivable or conceivable.

Process: set of activities interrelated that uses resourcesin order to change one objet into another.

3

roce ure: spec c way o per orm ng act v t es. t can ewritten or not.

Register: document that brings objective evidence aboutthe performed activities and the obtained results.


4/43


Product: Process result. Services are considered as nontouchable products.

Client: the one who receives a product

4

Supplier: the one who provides a product

Client and supplier can be external or internal


5/43


Human Resources

Procedures

PROCESS

SUPPLIER CLIENT

Product Product

5

Material Resources


6/43


ContractBasic

engineering

Detailed

EngineeringPurchasing

Shipping PackingFactory

Manufacturing

6

Site

assembly Commissioning Tests Acceptance

Project lifecycle as an interrelated structured process

WTG supply contract (t-k)


7/43


Quality definitions:

Philip Crosby: Quality is the fulfilling of requirements

7

.

ISO 9000: The ability of a set of intrinsic characteristics tosatisfy requirements

Requirements: Needs or expectations. They can be explicit or implicit and

must be identified during the project requirement development process


8/43


Quality problem: It is produced when the full requirementsatisfaction is not achieved

Non conformity: Non compliance with a requirement

8

e ect: on comp ance w t a requ rement assoc atewith a planned use

Defects and non conformities are not the same. There isa very important difference because of legal implications:responsibility of products


9/43


Corrective action: Action taken in order to eliminate anexisting non conformity origin

Preventive action: Action taken in order to eliminate apotential non conformity origin

9


10/43


Efficacy: Extension in what the planned activities areperformed or planned targets are achieved (effectiveness)

Efficiency: Ratio between the achieved results and theused resources

10

Improvement action: Action taken in order to improvethe efficacy and efficiency

Corrective actions and preventive actions


11/43


The Quality Management System is the set of: Organizational structure

Processes

Resources

Procedures

needed to set and fulfill quality policy and quality targets

11

The Project Quality Management processes include all theactivities that establish Quality policies

Quality Targets Quality Responsibilities

in order that the project satisfies the needs that originated it


12/43


The Quality Plan is a document where

Standards

Processes Resources

Practices

12

are described for a specific project


13/43


CONTRACTORS

QUALITY

MANAGEMENTSYSTEM

CLIENTS

REQUIREMENTSPROJECT

13

QUALITY

MANUALCONTRACT

PROJECT

QUALITY

PLAN


14/43


Project Quality Management process include:

QUALITY PLANNING

14

QUALITY ASSURANCE (QA)

QUALITY CONTROL (QC)


15/43



QUALITY PLANNING

15

QUALITY ASSURANCE

QUALITY CONTROL


16/43

10.1 Quality Planning

Identify quality rules relevant for the project, and how toachieve them

Must be done during the project planning phase, and caninfluence the rest of the planning activities

16

For Quality Planning it must be taken into account:

External factors

Internal factors Project scope statement

Project management plan


17/43


Tools and techniques used for Quality Planning:

Cost/benefit analysis

17

Benchmark with other projects


18/43



Cost/benefit analysisCost: Quality Management costs

Benefit: less reprocess less cost

18


more stakeholders satisfactionCost of Quality: total quality cost, management plus reprocess costs


19/43



Cost/benefit analysis

19


Improvement ideas


20/43


As the result of the Quality Planning we get:

Quality Management Plan Quality Metrics

Quality Checklists

20

Quality baseline Updated Project Management Plan


21/43




Quality Checklists

Describes the practical implementation of the Quality Management System

Part of the Project Management Plan

Includes the a roach to:

21


Quality AssuranceQuality Control

Continuous Improvement


22/43




Quality Checklists

Used in Quality Assurance and Quality Control processes

22



23/43




Quality Checklists

23


Verify all the needed stepsUsed in QC process


24/43




Quality Checklists

24

Quality baseline Updated Project Management PlanQuality targets are registered

Quality performance measured against it


25/43




Quality Checklists

25

Quality baseline

Updated Project Management Plan

Including Quality Management Plan


26/43



QUALITY PLANNING

26

QUALITY ASSURANCE

QUALITY CONTROL


27/43

10.2 Quality Assurance

Application of all the planned and systematic quality activitiesin order to ensure that the project uses all the neededprocesses to meet requirements

Usually supervised by specific teams

27

Quality Management Plan Quality Metrics Work Performance Information Change Requests Quality Control measurements (feedback for QA) Corrective and preventive actions Defect reparation


28/43


Tools and techniques used for Quality Assurance:

Quality AuditsStructured and independent review to check if the project activities

comply with the organizations politics, processes and procedures

28

o programmed or random

o internally or externally made

Process AnalysisIn order to identify improvements both technical and organizational


29/43


As the result of the Quality Assurance we get:

Requested changes Updates:

Organizations process actives

29

ro ect anagement an


30/43



QUALITY PLANNING

30

QUALITY ASSURANCE

QUALITY CONTROL


31/43

10.3 Quality Control

Supervise the final specific project results (deliverables,cost performance, schedule), to check if the relevant

quality rules are met

Identify the way to eliminate unsatisfactory results

31

It must be continuous during all the project

Performed by an specific department or unit


32/43


For Quality Control it must be taken into account:

Project Management Plan Quality Metrics

Quality Checklists

32

Work performance report Approved change requests

Deliverables


33/43


Tools and techniques used for Quality Control:

Root cause analysis (Ishikawa diagram) Control diagrams

Flux diagrams

33

Histograms Pareto diagrams

Dispersion diagram

Statistic sampling

Inspection


34/43



Root cause analysis (Ishikawa diagram): it shows howdifferent factors/causes can be linked to problems/effects

34


35/43



Control diagrams: they show the steadiness of the process.Normally used for repetitive activities (e.g. production lots)

35


36/43



Flux diagrams: graphical representation of a process. Theyhelp to analyze how problems can be created.

36


37/43



Histograms: they show variables distribution. It helps toidentify the problem causes by the shape and width of thedistribution

37


38/43



Pareto diagrams: Specific histogram ordered by frequency, toguide the corrective actions. Also called 80/20 (80% ofproblems coming from 20% of causes Paretos law

38


39/43



Dispersion diagram: they show the relation pattern betweenvariables

39

l l


40/43



Statistic sampling: Choose a part of the population forinspection.

40

Inspection: Product or work exam, to check its compliancewith the rules. They can be made at all levels:

Activities

Final project result

10 3 Q li C l


41/43


As the result of the Quality Control we get:

Quality Control Measurements (QC that feedback QA) Recommended corrective actions

Recommended preventive actions

41

Requested changes

Defect fixing (defects identified and fixing recommended)

Validated deliverables

Updates:

Quality baseline

Organizations process actives (fulfilled checklists, learned lessons)

Project Management Plan


42/43

Questions & Answers

42


43/43

43

ceesp electrical energy project management 10 quality management

Documents