Cat® DealerProduct & Sales Support

Cat® Dealer Support

Industry Specific Sales and Product Support Coverage Parts Distribution Service Tools Training & Training Development Technical Information Product Problem Resolution Application & Installation

Cat Parts Distribution

11 Distribution Facilities in North America that Operate 24 Hours a Day, 7 Days a Week, 365 Days a Year

99.8% of Customer Orders are Shipped Same Day

• 198 Dealerships

• 200+ Countries

• 1600+ Rental Stores

• 1850+ Branch Stores

• 120,000+ Employees

Cat Dealers...

Have Industry and Product Technical Experts

Provide Customer Operation and Maintenance Training

Provide Parts Locally Provide Timely and Accurate Repairs Create Local Customer Relationships Provide Customer Specific Solutions

Cat Dealer Investments

Facilities– Rebuild centers– Parts distribution centers

People– Technical communicators on staff– Application and installation support– Industry sales and product support

experts Technology

– Specialized tooling and equipment– Dynamometers

Cat Dealer Capabilities

Custom Packaging Capability Swing Engines Component Exchange Programs SOSSM Fluid Analysis Technical Information Access

– SIS Web– Engine News/Tech Bulletins

Additional Capabilities/Services

Parts Stocking Levels Spare Parts Stocking Lists Parts Drop Box Locations Customer Consignment Inventory Custom Kitting Custom Training Courses Customer Support Agreements Financing Options

Toromont

Cleveland

Harnish G(NC Mchy.)

Harnish Gp(NC Mchy)

Harnish Gp(T&E)

Holtof CA

Toromont

Toromont

North American Dealer Coverage

Questions?

Information contained in this publication may be considered confidential.Discretion is recommended when distributing.

Materials and specifications are subject to change without notice.CAT, CATERPILLAR, their respective logos, SOS, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as corporate

and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

LESW0018-00 (11/09) 2009 CaterpillarAll rights reserved.