Cat DealerProduct & Sales Support

Cat Dealer SupportIndustry Specific Sales and Product Support CoverageParts DistributionService ToolsTraining & Training DevelopmentTechnical InformationProduct Problem ResolutionApplication & Installation

Specialized service tooling for specific products like G3600 engine repair tooling.Training Development for specific applications like transmission training for petroleum applications.Provide application support for special or unique customer requirements and packages.Caterpillar dealers receive focused support from the Global Petroleum team to ensure support for our customers.

Cat Parts Distribution

11 Distribution Facilities in North America that Operate 24 Hours a Day, 7 Days a Week, 365 Days a Year99.8% of Customer Orders are Shipped Same Day

The 99.8% represents parts orders filled by Caterpillar distribution centers to dealers within 24 hours.This is a simple reminder that Caterpillar is here to support your needs and parts availability expectations.

198 Dealerships 200+ Countries 1600+ Rental Stores 1850+ Branch Stores 120,000+ Employees

The red dots you see are Caterpillar manufacturing facilities, the blue dots are offices, the green dots are FG Wilson, MAK, Perkins, and Solar distributors. The majority of the map is yellow dots which denote a dealer main store.There are currently 198 Dealers worldwide operating in over 200 countries with over 1600 rental locations and over 1850 branch store locations.Our Cat Dealers have a global presence, however we understand that most of your operations are in North America. There are 55 North American Cat Dealers and roughly half of them today are involved in some facet of the oil & gas business. Caterpillar and Cat Dealers work every day to be partners in the approach to satisfying your repair needs.As you may know, many dealers have placed much investment into supporting the Petroleum Market. Other dealers are beginning to invest, and Caterpillars Global Petroleum Group is dedicated to ensuring the highest quality support possible wherever your products may be.

Cat Dealers...Have Industry and Product Technical ExpertsProvide Customer Operation and Maintenance TrainingProvide Parts LocallyProvide Timely and Accurate RepairsCreate Local Customer RelationshipsProvide Customer Specific Solutions

Industry and product technical experts in both the sale and product support of Cat engines and equipment.Provide training for the operation and maintenance of petroleum products.Work with customers to establish and maintain local parts stocking levels through the local branch.Create relationships with many local customers and become the conduit to Caterpillar for the customer.Work to provide customer specific solutions whether that is in the sale of new engines or product support solutions. Some examples of this are custom maintenance kit solutions (south Texas), having technicians certified for specific site requirements (US Rockies), or consignment stocking parts at a customers site (western Canada).

Cat Dealer InvestmentsFacilities

Rebuild centersParts distribution centersPeople

Technical communicators on staffApplication and installation supportIndustry sales and product support expertsTechnology

Specialized tooling and equipmentDynamometers

Dealers t have made recent investments in rebuild facilities in Kansas, south Texas and the Rockies.Pennsylvania dealers parts distribution facility.Support personnel that are focused on the application and installation of custom packages.Cat dealers have made significant investments in support of the oil & gas business.

Cat Dealer CapabilitiesCustom Packaging CapabilitySwing EnginesComponent Exchange ProgramsSOSSM Fluid AnalysisTechnical Information Access

SIS WebEngine News/Tech Bulletins

Most dealers also offer fabrication capabilities for custom packages.Many dealers have invested in substantial fleets of swing engines Kansas dealer pictured below.Component exchange programs are parts programs that supplement the Caterpillar new and Reman parts offering. An example would be G3600 exchange turbochargers.Like Jason mentioned in his earlier presentation you can also get access to technical information through the dealer network like SIS web, Engine News, etc.The customer service that the dealers provide both before the sale and after the sale are crucial to our success.The dealer network is structured to bring consistent value world wide through the local servicing dealer. That is why the relationships between the local dealer and customer are critical.

Additional Capabilities/ServicesParts Stocking LevelsSpare Parts Stocking ListsParts Drop Box LocationsCustomer Consignment InventoryCustom KittingCustom Training CoursesCustomer Support AgreementsFinancing Options

Most dealers inventory 40-50K line items of on the shelf parts availability. More and more dealers are looking for opportunities to offer custom kitting options in addition to Caterpillar offered kits.Dealers (like Louisiana and others) are offering custom training courses specific to a specific customers needs in addition to the common training courses Jason mentioned earlier.Some also offer Equipment Management Solutions or maintenance contracts.Creating local relationships are key to dealers understanding what a specific customers needs and expectations are. Because your dealer is local he is closer to you and understands your specific needs. This is especially important in the petroleum industry where minimizing down time is critical.

North American Dealer Coverage

ToromontClevelandHarnish G(NC Mchy.)Harnish Gp(NC Mchy)Harnish Gp(T&E)Holtof CAToromontToromont

HOUSTON - There are 40 dealer personnel here today representing 10 different dealers (Alban, Butler, C.I. Walker, Cleveland Brothers, Holt, Louisiana Machinery, Mustang, Wagner, Warren and Wyoming).OKLAHOMA CITY There are 35 dealer personnel here today representing 7 different Cat dealers (Foley, Holt, Louisiana Machinery, Michigan Cat, Riggs, Warren and Whayne Supply).The list covers dealer territories all the way from the US Rockies to the east coast and from the gulf coast and north to the Canadian border.

Questions?

Information contained in this publication may be considered confidential.Discretion is recommended when distributing.Materials and specifications are subject to change without notice.CAT, CATERPILLAR, their respective logos, SOS, Caterpillar Yellow and the Power Edge trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.LESW0018-00 (11/09) 2009 CaterpillarAll rights reserved.

Specialized service tooling for specific products like G3600 engine repair tooling.Training Development for specific applications like transmission training for petroleum applications.Provide application support for special or unique customer requirements and packages.Caterpillar dealers receive focused support from the Global Petroleum team to ensure support for our customers.

The 99.8% represents parts orders filled by Caterpillar distribution centers to dealers within 24 hours.This is a simple reminder that Caterpillar is here to support your needs and parts availability expectations.

The red dots you see are Caterpillar manufacturing facilities, the blue dots are offices, the green dots are FG Wilson, MAK, Perkins, and Solar distributors. The majority of the map is yellow dots which denote a dealer main store.There are currently 198 Dealers worldwide operating in over 200 countries with over 1600 rental locations and over 1850 branch store locations.Our Cat Dealers have a global presence, however we understand that most of your operations are in North America. There are 55 North American Cat Dealers and roughly half of them today are involved in some facet of the oil & gas business. Caterpillar and Cat Dealers work every day to be partners in the approach to satisfying your repair needs.As you may know, many dealers have placed much investment into supporting the Petroleum Market. Other dealers are beginning to invest, and Caterpillars Global Petroleum Group is dedicated to ensuring the highest quality support possible wherever your products may be.

Industry and product technical experts in both the sale and product support of Cat engines and equipment.Provide training for the operation and maintenance of petroleum products.Work with customers to establish and maintain local parts stocking levels through the local branch.Create relationships with many local customers and become the conduit to Caterpillar for the customer.Work to provide customer specific solutions whether that is in the sale of new engines or product support solutions. Some examples of this are custom maintenance kit solutions (south Texas), having technicians certified for specific site requirements (US Rockies), or consignment stocking parts at a customers site (western Canada).

Dealers t have made recent investments in rebuild facilities in Kansas, south Texas and the Rockies.Pennsylvania dealers parts distribution facility.Support personnel that are focused on the application and installation of custom packages.Cat dealers have made significant investments in support of the oil & gas business.

Most dealers also offer fabrication capabilities for custom packages.Many dealers have invested in substantial fleets of swing engines Kansas dealer pictured below.Component exchange programs are parts programs that supplement the Caterpillar new and Reman parts offering. An example would be G3600 exchange turbochargers.Like Jason mentioned in his earlier presentation you can also get access to technical information through the dealer network like SIS web, Engine News, etc.The customer service that the dealers provide both before the sale and after the sale are crucial to our success.The dealer network is structured to bring consistent value world wide through the local servicing dealer. That is why the relationships between the local dealer and customer are critical.

Most dealers inventory 40-50K line items of on the shelf parts availability. More and more dealers are looking for opportunities to offer custom kitting options in addition to Caterpillar offered kits.Dealers (like Louisiana and others) are offering custom training courses specific to a specific customers needs in addition to the common training courses Jason mentioned earlier.Some also offer Equipment Management Solutions or maintenance contracts.Creating local relationships are key to dealers understanding what a specific customers needs and expectations are. Because your dealer is local he is closer to you and understands your specific needs. This is especially important in the petroleum industry where minimizing down time is critical.

HOUSTON - There are 40 dealer personnel here today representing 10 different dealers (Alban, Butler, C.I. Walker, Cleveland Brothers, Holt, Louisiana Machinery, Mustang, Wagner, Warren and Wyoming).OKLAHOMA CITY There are 35 dealer personnel here today representing 7 different Cat dealers (Foley, Holt, Louisiana Machinery, Michigan Cat, Riggs, Warren and Whayne Supply).The list covers dealer territories all the way from the US Rockies to the east coast and from the gulf coast and north to the Canadian border.