BUSINESS LETTERS

STYLES OF LETTERS (EMAILS)• Formal – is written to people the writer

doesn´t know, it doesn´t have a personal tone

• Neutral – is often written to people the writer knows but not very well or to people who are in a formal relationship with us (boss, colleagues, old clients…)

• Informal – is written to friend or work partners we know very well and long

PARTS OF THE LETTERS• Letterhead• Date• Inside address• Salutation• Body• Complimentary closing• Space for signature• Your name, typewritten• Enclosures

LETTERHEAD= is the heading at the top of a letter

• It usually consists of a name and an address, and a logo or corporate design, and sometimes a background pattern.

LETTERHEADDATEINSIDE ADDRESS

SALUTATION

BODYCOMPLIMENTARY CLOSING

INSIDE ADDRESS= is the name and address of the person the letter is sent to

• The right form of English address:

Mr (Mrs, Miss, Ms) X Y1 Our StreetTownPostcode

LETTERHEAD

DATE

INSIDE ADDRESSSALUTATION

BODYCOMPLIMENTARY CLOSING

SALUTATION= a polite greeting at the beginning of letter, for example „Dear sir“

LETTERHEAD

DATEINSIDE ADDRESS

SALUTATIONBODYCOMPLIMENTARY CLOSING

BODY OF LETTER= the main part of the letter

• Contains more paragraphs• Write the space between

paragraphs• Is the part where we write

what we need• It´s the most important part

LETTERHEAD

DATEINSIDE ADDRESS

SALUTATION

BODYCOMPLIMENTARY CLOSING

COMPLIMENTARY CLOSING= a polite or friendly final sentence written at the end of the letter

• Usual closings:• Sincerely• Yours truly • Awaiting your reply • Thank you for your time • Kindest regards • Best wishes

LETTERHEAD

DATEINSIDE ADDRESS

SALUTATION

BODYCOMPLIMENTARY CLOSING

ENCLOSURE X ATTACHMENT= the extra document or picture (or other thing) that is sent with letter or email

• Enclosure – we use this word in connection with letters

• Attachment – we use this word in connection with emails

REASON FOR WRITTING BUSINESS LETTERS• To inform• To enquire• To persuade• To thank• To offer goods or services• To order goods or services• To complain• Etc.

Resources:• http://en.wikipedia.org/wiki/Letterhead• https://answers.yahoo.com/question/index?qid=20070814130343AAW9eT4• www.pixabay.com