brm presentationpptty

8/8/2019 BRM Presentationpptty

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Starting with the name ofStarting with the name ofALLAH, The KING of KINGSALLAH, The KING of KINGS


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National Bank of PakistanNational Bank of Pakistan

Counter Service ProblemCounter Service Problem


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Presentation ContentsPresentation Contents

IntroductionIntroduction

Limitations of StudyLimitations of Study

Theoretical FrameworkTheoretical Framework

Relationship of VariablesRelationship of Variables

Development & Testing of HypothesisDevelopment & Testing of Hypothesis

Sources of Data CollectionSources of Data Collection

Data AnalysisData Analysis

ConclusionConclusion


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IntroductionIntroduction

Background InformationBackground Information

Major ObjectiveMajor Objective

Brief HistoryBrief History

Current ProblemCurrent Problem

Problem DefinitionProblem Definition

Counter Service RushCounter Service Rush

To Study Variables InvolvedTo Study Variables Involved Further Exploration of VariablesFurther Exploration of Variables


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Limitations of StudyLimitations of Study

Sample is not truly representative ofSample is not truly representative of

populationpopulation

Relationship based on EstimationRelationship based on Estimation

Lack of Time & ResourcesLack of Time & Resources

First time InvestigationFirst time Investigation


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Ambareen AliAmbareen Ali

TopicTopic

Sources of Data CollectionSources of Data Collection


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Source of Data CollectionSource of Data Collection

ObservationObservation

Preliminary Data GatheringPreliminary Data GatheringQuestionersQuestioners

Unstructured interviewsUnstructured interviews

ViewsViews

Customer point of viewCustomer point of view

Employees point of viewEmployees point of view


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Shumaila WaliShumaila Wali

TopicTopic

TheoreticalTheoreticalFrameworkFramework


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Theoretical FrameworkTheoretical FrameworkATM facility

Organizational

commitment

Online banking

Computer

network

Counter service problem in

NBP

Separate female

counter

Dependent variable

Independent

Variables

Unskilled

employees


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Jan MuhammadJan Muhammad

TopicTopic

Development & Testing ofDevelopment & Testing of

HypothesisHypothesis


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Development & Testing ofDevelopment & Testing of

HypothesisHypothesis1.1. ATM MachineATM Machine

Null hypothesis H 0 :Null hypothesis H 0 : ATM can reduce theATM can reduce the

counter service problem to a greatercounter service problem to a greater extentextent

Alternative Hypothesis H1:Alternative Hypothesis H1:ATM can notATM can not

reduce the counter service problem to areduce the counter service problem to a

greater extent.greater extent.


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Testing of ATM Facility in NBPStep 1.Null and Alternative HypothesisNull H0: p=0.5 vs. Alternative H1: p0.50Step 2. Level of significance

=0.10Step 3. Test Statistic

z=p^-p/ nqp /v

Step 4. Calculationwhere P^=x/n

P^=26/50P^=0.52

And p=0.50, n=50q= 1-pq= 1-0.50q=0.5

Putting the values in the test statisticz= 0.52-0.50/ 50/50.050.0 v

z= 0.02/0.070z=0.2857step 5. critical region-z/2 zc z/2-2.33 0.2857 2.33step 6. Result


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2. Unskilled employees2. Unskilled employees

Null Hypothesis H0Null Hypothesis H0 : Unskilled employees: Unskilled employees

contribute a lot to the counter service problem.contribute a lot to the counter service problem.

Alternative Hypothesis H1Alternative Hypothesis H1: Unskilled: Unskilled

employees do not contribute a lot to theemployees do not contribute a lot to the

counter service problemcounter service problem


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Testing of Skilled Employees in NBP

Step 1.Null and Alternative HypothesisNull H0: p=0.4 vs. Alternative H1: p0.40Step 2. Level of significance


z=p^-p/ nqp /v


P^=22/50P^=0.44

And p=0.40, n=50q= 1-pq= 1-0.40q=0.6


z= 0.04/0.0692z=0.578step 5. critical region-z/2 zc z/2-2.33 0.578 2.33step 6. Result


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3. Organizational Commitment3. Organizational Commitment

Null Hypothesis H0Null Hypothesis H0 : Organizational: Organizational

commitment has a great impact on the countercommitment has a great impact on the counterservice problem.service problem.

Alternative Hypothesis H1Alternative Hypothesis H1: Organizational: Organizational

commitment does not have a great impact oncommitment does not have a great impact onthe counter service problemthe counter service problem


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Testing of Organizational Commitment in NBP



z=p^

-p/ nqp /v


P^=16/50P^=0.32

And p=0.40, n=50q= 1-pq= 1-0.40

q=0.60Putting the values in the test statisticz= 0.32-0.40/ 50/60.040.0 v

z= -0.08/0.0692z= -1.15step 5. critical region-z/2 zc z/2-2.33 -1.15 2.33step 6. Result


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4. Computer networking4. Computer networking

Null Hypothesis H0Null Hypothesis H0: computer network can: computer network can

reduce the counter service problem.reduce the counter service problem.

Alternative Hypothesis H1Alternative Hypothesis H1: computer: computer

network can not reduce the counter servicenetwork can not reduce the counter service

problemproblem


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Testing of Computer Network in NBP



z=p^

-p/ nqp /v


P^=20/50P^=0.40

And p=0.50, n=50q= 1-pq= 1-0.50

q=0.5Putting the values in the test statisticz= 0.40-0.50/ 50/50.050.0 v

z= -0.10/0.070z= -1.42step 5. critical region-z/2 zc z/2-2.33 -1.41 2.33

step 6. Result


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Online BankingOnline Banking

Null Hypothesis H0Null Hypothesis H0: Online Banking can: Online Banking can

reduce the counter service problem to greatreduce the counter service problem to greatextentextent

Alternative Hypothesis H1Alternative Hypothesis H1: Online Banking: Online Banking

can not reduce the counter service problem tocan not reduce the counter service problem togreat extent.great extent.


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Testing of Online Banking in NBP



z=p^-p/ nqp /v


P^=15/50P^=0.30

And p=0.50, n=50q= 1-pq= 1-0.50q=0.5


z= -0.20/0.070z=-2.85step 5. critical region-z/2 zc z/2-2.33 -2.85 2.33step 6. Result


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6. Separate Female Counter6. Separate Female Counter

Null Hypothesis H0Null Hypothesis H0: Separate Female counter: Separate Female counter

can reduce the counter service problem tocan reduce the counter service problem tosome extent.some extent.

Alternative Hypothesis H1Alternative Hypothesis H1: Separate Female: Separate Female

counter can not reduce the counter servicecounter can not reduce the counter serviceproblem to some extent.problem to some extent.


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Testing of Separate Female Counter in NBP



z=p^-p/ nqp /v


P^=15/50P^=0.30

And p=0.50, n=50q= 1-pq= 1-0.50q=0.5


z= -0.20/0.070z= -2.857step 5. critical region-z/2 zc z/2-2.33 -2.857 2.33step 6. Result


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Fahad MajeedFahad Majeed

TopicTopic



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ATM FacilityATM Facility


Computer NetworkComputer Network Skilled employees

Organizational Commitment

Separate Female Counter


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ATM facilityATM facility

ATM FACILITY IN NBP

1, 10%

2, 20%

3, 30%

4, 40% 1

2

3

4

ATM FREQUENCY PERCENTAGE

1 2 20%

2 9 30%

3 13 40%

4 26 50%


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O NLINE BANKING FREQUENCY PERCENTAGES

1 3 10%

2 7 20%

3 25 30%

4 15 50%

ONLINE BANKING IN NBP

1, 10%

2, 20%

3, 30%

4, 40%1

2

3

4


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Computer NetworkingComputer Networking

COMPUTER NETWO RKING FREQUENCY PERCENTAGES

1 5 20%

2 10 30%

3 15 40%

4 20 50%

COMPUTER NETWORKING IN NBP

1, 10%

2, 20%

3, 30%

4, 40%1

23

4


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Skilled employeesSkilled employees

SKILLEDEMPLOYEES FREQUENCY PERCENTAGES

1 3 10%

2 12 20%

3 13 30%

4 22 40%

SKILLED EMPLOYEES IN NBP

1, 10%

2, 20%

3, 30%

4, 40%1

2

3

4


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Organizational CommitmentOrganizational Commitment

EMPLOYEES COMMITMENT IN NBP

1, 7%

2, 13%

3, 20%

4, 27%

5, 33%1

2

3

4

5

EMPLOYEES CO MMITMENT FREQUENCY PERCENTAGE

1 2 10%

2 9 15%

3 10 20%

4 13 30%

5 16 40%


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Separate Female CounterSeparate Female Counter

SEPARATE FEMALE COUNTER FREQUENCY PERCENTAGE

1 10 10%

2 12 20%

3 13 30%

4 15 50%

SEPARATE FEMALE COUNTER IN NBP

1, 10%

2, 20%

3, 30%

4, 40% 1

2

3

4


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TahirIqbalTahirIqbal

TopicTopic

Conclusion &Conclusion &

RecommendationsRecommendations


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ConclusionConclusion

The core problemThe core problem

Different variables involvedDifferent variables involved

Accepted & rejected variablesAccepted & rejected variables

The most influencing variablesThe most influencing variables


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RecommendationsRecommendations

Installation of ATM MachineInstallation of ATM Machine

Improvement of organizational commitmentImprovement of organizational commitment

Proper training of employeesProper training of employees

Computer network forquick processingComputer network forquick processing


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END OF PRESENTATIONEND OF PRESENTATION

THANK YOU ALLTHANK YOU ALL

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