The New Jersey Department of Children and Families

http://www.nj.gov/dcf/families/early/visitation/

New Jersey Home Visitation Programs

Continuous Quality Improvement

Home Visitation ProgramsAttaining & Maintaining Caseloads

Barbara L. Scanlon, RN-MSNNurse Family Partnership Program Supervisor - Passaic & Bergen

Counties Partnership for Maternal and Child Health of Northern New Jersey

1 Ottilio Terrace, Paterson, NJ 07502Cell Phone: (201) 321-7356Office Phone: (973) 904-0856

Office Fax: (973) 942-5974      

NFP-PROGRAM IS AVAILABLE IN 43 OF THE UNITED STATES

HOME VISITATION SERVICES ARE AVAILABLE IN ALL 21 COUNTIES IN NEW JERSEY

NFP HAS 10 PROGRAMS

FOR NJ FAMILIES

PMCHNNJ ADMINISTERS

NFP FOR PASSAIC & BERGEN(HUDSON & UNION)

NJ State Goals: for home visitation programs• Maintaining and/or exceeding

at least 85% of the contracted level of service (LOS)

• Retaining at least 60% of home visitation families for at least one year

[Data Source: NFP Bergen & Passaic

FY16Q3 CQI Dashboards]

BERGEN COUNTY NFP 2015-2016

BERGEN NFP: CQI FY 2016 Q3

PASSAIC COUNTY NFP 2015-2016

PASSAIC NFP: CQI FY 2016 Q3

July 1, 2015 = 162 totalJune 17, 2016 = 192 total

TOTAL CASELOADS = #   192

TOTAL CASELOADS = %   96%     

Week Ending on:   6/17/2016

BERGEN  

54 = 108%

PASSAIC   138 = 92%

Strategies Concrete strategies, techniques and tools:

• Hiring the right team – a team approach• Shared Governance:

Including team members in decision making• Flexibility – staff & clients • Resources – agency & community • Documentation • Open door policy: Team & Supervisor • Supervision – planned & unplanned:

Listening to your team members

INTERVIEW: A DOUBLE DOSE OF CONFIDENCE (2-INTERVIEWERS –> 1 FORMAL & 1 INFORMAL) QUALITIES OF NFP NURSE HOME VISITOR

SELF ASSESSMENT TOOL SHADOW VISITS WITH TEAM HOME VISITORS CAN THE CANDIDATE FOLLOW DIRECTIONS

FOLLOW-UP E-MAIL TO CONFIRM THE VISIT TEAM MEETING = TEAM INTERVIEW REVIEW THE JOB DESCRIPTION GET THE BOSS’s APPROVAL <– FINAL

INTERVIEW

HIRING STAFF

QUALITIES OF NFP NURSE HOME VISITOR SELF ASSESSMENT TOOL

DESIGNED BY THE NURSES ON THE TEAM

HIRING THE RIGHT STAFF FLEXIBLE SCHEDULING ORIENTATION & PRECEPTING STAFF SHADOW VISITS DUAL VISITS POLICIES – update as needed with staff input MLOA / FMLA CYCLES TEMPORARY – FLOAT NURSE HOME VISITOR VALUE YOUR STAFF’S OPINIONS COMMUNICATION

RETAINING STAFF

TEAM COMMENTS AND CONCERNS / UPDATES …

What’s new and exciting? Encourage refueling Listen to the needs and concerns of team members

Support their goals and hearts desires Motivational Interviewing with Team members Supervisors should have Experience as home visitors

Motivating your team

• Reliable• Safety • Trustworthy• Ownership of Program• Accountable • Buddy System• Mentorship• Preceptors• Communicate Clearly• Dress For Success – Team Attire

(you look the way you feel & you feel the way you look)

• SIGNATURES

Professional Attitude

Getting enough referrals Educating the community Advertising Connecting with agencies to continue referrals Clients not being informed that of the referral Clients that do not answer the phone or door Clients that move frequently Scheduling to meet the needs of the clients

- work & school - Family members that discourage home visits Environmental Factors – neighborhoods - safety - house mates - sanitary - noise

Challenges

Phone calls Scheduling Flexibility Alternate ways of contacting clients:

- What’s App - Alternate Phone #’s- E-mail - Texting

Family members at visits & visits with Family when client is not available

Short visits when needed Clients Meet several team members Office contacts – Admin & Supervisor Meeting their needs – Listening to clients … (Incentive Items - BOOKS / DIAPERS)

Motivating Clients

All of our home visitors and home visitation programs

are the bright spots in the lives of the families

we serve and the programs we represent. Remind your team – when they are in the community They take your reputation with them. They make a lasting impression about themselves. They have the ability to impact so many lives. They can be a positive guiding light

… a bright spot to so many.

Bright Spots

IT HAS BEEN MY PLEASURE TO WORK WITH A WONDERFUL & DEDICATED GROUP OF HOME VISITATION PROFESSIONALS FOR >8 YEARS

I WILL BE STARING A NEW JOURNEY IN TEXAS THIS JULY 2016 …

DIRECTOR OF NURSING EDUCATION FOR CAREER POINT COLLEGE RN PROGRAM SAN ANTONIO, TX

ACHIEVING GOALS