bridging the gap between operations and information technology · organizations that work with iot...

Bridging the Gap between Operations and Information Technology Accelerate IoT Solution Development and Deployment with Telit

A Frost & Sullivan White Paper

Frost & Sullivan

C O N T E N T S

Introduction: The Evolving IoT Ecosystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

IoT-related Challenges for the Office of the CIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Accelerate IoT Deployments: Connect the Dots and Bridge the Gap Efficiently . . . . . . . . . . .5

The Telit Value Proposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Frost & Sullivan’s Last Word . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Exhibit 1: The Expanding Definition of IoT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Exhibit 2: The Enterprise IoT Ecosystem that Encompasses IT and OT . . . . . . . . . . . . . . . .4

Exhibit 3: IoT-related Challenges for the CIO’s Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Exhibit 4: The Comprehensive Telit IoT Solution Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . .6

LIST OF EXHIBITS

Bridging the Gap between Operations and Information Technology: Accelerate IoT Solution Development and Deployment with Telit

3All rights reserved © 2018 Frost & Sullivan

INTRODUCTION: THE EVOLVING IOT ECOSYSTEMThe definition of IoT has evolved over the past four to five years. In the past, the Internet of Things (IoT) was

used interchangeably with machine-to-machine (M2M) communications. Over time, the definition has evolved

to include technologies such as Big Data analytics, edge computing, cloud-based platforms, and enterprise

system integration with people and processes. Exhibit 1 shows the nested evolution of the definition of IoT.

Exhibit 1: The Expanding Definition of IoT

As IoT solutions increasingly use intelligence and data analytics, and integrate with enterprise management

systems, the lines between operational technology (OT) and information technology (IT) are blurring.

Frost & Sullivan defines OT as the hardware and software used for sensing and collecting data. This includes

all the hardware at the edge of the network. Most IoT solutions involve a combination of OT and IT. The IT

in IoT includes the network, cloud-based platforms, data analytics, and integration with other cloud-based

applications.

A typical IoT solution is deployed at the edge of the network to solve OT challenges. The IT department is

typically involved at the end of the development cycle when cloud-based platforms and network connectivity

enter the conversation. This typically results in a conflict between the IT and operations departments. The

following exhibit depicts a graphical representation of the IoT ecosystem that includes both OT and IT.

Source: Frost & Sullivan

M2M: Enabling DeviceConnectivity through“point solutions”

Developing an Ecosystem to analyze and secure data collected from devices

Shifting data analytics from “reacting to exceptions” to “predicting and preventing exceptions” using AI, AR, and Cognition

AUTOMATE

INTEGRATE

CONNECT


4 All rights reserved © 2018 Frost & Sullivan

Exhibit 2: The Enterprise IoT Ecosystem that Encompasses IT and OT


IOT-RELATED CHALLENGES FOR THE OFFICE OF THE CIOThe CIO’s team is rarely involved with the front-end development of an IoT solution. Its involvement typically

starts at the end of the solution development cycle when cloud-based platforms and connectivity management

are discussed. The following exhibit highlights the IoT challenges faced by the CIO’s team.

Exhibit 3: IoT-related Challenges for the CIO’s Team

Energy &Smart GridEnergy &

Smart Grid

Security &SurveillanceSecurity &

Surveillance

Retail &BankingRetail &Banking

IntelligentBuildingsIntelligentBuildings

Industrial &Smart Factories

Industrial &Smart Factories Healthcare &

Medical DevicesHealthcare &

Medical DevicesWearables &

Mobile ComputingWearables &

Mobile Computing

DATA COLLECTION(DEVICES & HARDWARE)

Transportation & Mobility

Transportation & Mobility

NetworkGatewaysNetworkGateways

DeviceManagement

DeviceManagement

Real-timeAnalyticsReal-timeAnalytics

Real-time IncidentManagement

Real-time IncidentManagement

DataProcessing

DataProcessing

EDGECOMPUTING

Service Enablement &Connectivity Management

Service Enablement &Connectivity Management

U/X & DesignInterface

U/X & DesignInterface

Big DataAnalyticsBig DataAnalytics

CloudStorageCloud

Storage

IoT PLATFORM(CLOUD)

ApplicationDevelopmentApplication

Development

CellularCellular

Low Power NetworksLow Power Networks

Short Range WirelessShort Range Wireless

CONNECTIVITY MANAGEMENT

Fixed LineFixed Line

ENTERPRISE APPLICATIONS

Enterprise Device & Application Management

Enterprise Device & Application Management

Enterprise UserInterface

Enterprise UserInterface

Business ProcessManagement

Business ProcessManagement

Business DatabaseManagement

Business DatabaseManagement

IT & NETWORK SECURITY IT BACKBONE



IoT Challengesfor the

CIOs OfficeIntegration of New IoT Systems with Existing Systems

Trying to Use IT to Solve OT Challenges

No Operations Expertise in the IT Department

Leading the Conversation with Technology Instead of Business

Benefits and Outcomes



No Operations Expertise in the IT Department: IoT is largely an operational solution. However, the use

of an organization’s network, cloud capabilities, and integration with other enterprise applications results in

the need to involve the IT department during solution development. However, the IT department is generally

focused on security, connectivity and management, and often lacks expertise in the operational objectives of

deploying the system. This typically results in conflicts between the IT and OT departments. This issue can

be resolved by adding personnel with operational expertise in the IT department to educate and manage IoT

deployments.

Trying to Use IT to Solve OT Challenges: IT departments typically use IT solutions to solve

organizational challenges. This creates a conflict with operational personnel who are using technology to

make business decisions. One area where the conflict is most visible is whether to store data and perform

data analysis on the edge or the cloud. Operational personnel are often wary of connecting devices to open

networks and look to keep all data in-house, whereas IT personnel are more inclined to centralize storage and

analytics capabilities.

Leading the Conversation with Technology Instead of Business Benefits and Outcomes: The

IT and OT departments typically view IoT through their distinct lenses. The IT department focuses on the

technologies that will be implemented, whereas the OT department focuses on business challenges that can be

solved leveraging IoT. This often results in conflicts that can elevate distrust between departments.

Integration of New IoT Systems with Existing Systems: Organizations have been developing

enterprise applications for years, and the layered approach to integration often results in a lack of cohesion

and compatibility between distinct systems. This poses a challenge to organizations looking to centralize

management and analytics of devices and systems. IT departments must find innovative ways to integrate

existing systems with newer deployments to break the silos and create a centralized solution. Alleviating

this challenge is essential to realizing the vision of digital transformation and increasing the ROI from IoT

deployments.

ACCELERATE IOT DEPLOYMENTS: CONNECT THE DOTS AND BRIDGE THE GAP EFFICIENTLY

The Telit Value Proposition

Disruptive innovation creates entirely new markets, often transforming existing markets and displacing

established competitors that are slow—or simply refuse—to adopt new ways of doing business. IoT is the

catalyst that is driving this digital transformation and has the potential to transform every vertical market and

industry by allowing businesses to deconstruct old, inefficient processes and reconstruct processes through

technology efficiently and reliably.

IoT is inherently about connecting the dots and bridging the gap; whether that means coordinating IT and OT

systems, aligning technology and business goals, or streamlining disparate protocols for connecting devices,

the goal of IoT is to unify, simplify, and enhance these processes. Vendors and service providers in the IoT

ecosystem play a role in creating the building blocks of an overall solution that will help an organization realize

its business objectives. However, no one company (no matter how large or small) can develop an end-to-end

solution that addresses all business challenges. Participation in a larger ecosystem is essential to success in IoT.

In this environment, Telit accelerates the successful integration between operational technologies and

solutions with IT infrastructure that helps organizations deploy IoT solutions in a time saving, efficient, and


6 All rights reserved © 2018 Frost & Sullivan

modular fashion. Very rarely does an organization have the ability (or willingness) to “rip and replace” existing/

legacy systems when developing their IoT applications. To address this challenge, Telit helps organizations

work with the systems they currently have deployed, augments these systems with modular solutions

that communicate using off the shelf drivers and connectivity tools, creating a bridge with their enterprise

management solutions.

Telit helps organizations accelerate their desire to scale deployments from bottom (connecting more “things”)

to the top (integration of these “things” with enterprise cloud management solutions). In addition, Telit helps

organizations develop intelligent and secure edge computing and control with its edge software and platforms.

As an IoT enabler and accelerator, Telit delivers modules to connect devices, provides a diverse range

of wireless connectivity services, and offers IoT platforms for managing IoT solutions. Depending on the

customer needs, the data collected can be accessed in the Telit cloud based IoT Platform, on-premise servers

or simple integration with enterprise clouds such as Amazon Web Services, Microsoft Azure, SAP Leonardo,

IBM Watson, and so on. The following exhibit showcases the wide range of products and solutions offered

by Telit.

Exhibit 4: The Comprehensive Telit IoT Solution Portfolio

Telit creates the bridge to IT systems by enabling communications from its IoT platform into different

enterprise systems to help the IT department visualize and manage disparate systems in one horizontal

management platform. While IT departments can manage systems that are part of its infrastructure, their

lack of expertise in creating business value from edge devices makes Telit the partner of choice for IT and OT

decision makers, enabling them to get up and running much faster and avoiding custom integration.

Source: Telit

Telit IoT

Portal

Telit IoT Connectivity

Telit IoT Modules

CONNECTIVITYMANAGEMENT

DEVICEMANAGEMENT

DATAMANAGEMENT

ADMINISTRATION& SECURITY

APPLICATIONDEVELOPMENT

Developer Tools/APIs

EnterpriseIntegration

Cloud to Cloud

Dashboard &Mapping

Third PartyApplications

ManagementPortal

Scalable CloudStorage

Org/User/RoleManagement Multi-Tennant End-to-End

Security

Device Driversand APIs

Edge Agent and Logic

Data-at-RestData-in-Transit

Cloud LogicEngine

LocationServices

Remote Access (RMM)

ConfigurationManagement OTA/FOTA Campaigns External

Integration

CDP Pro Monitoring & Alerting Intelligence Bridge Automation

& Switch

SIM Cards CustomData Plans

GlobalRoaming 24/7 Support Third Party

Data Plans

Cellular Location Short-range Automotive Data Cards



FROST & SULLIVAN’S LAST WORDIoT has put IT and OT on a collision course due to its role in blurring the lines between both worlds. The

lack of OT expertise in the IT department has created challenges for the CIO that cannot be solved with

technology, but require a deeper understanding of an organization’s operations and the use of technology

to maximize business value. Developing OT expertise in the IT department will create an environment

that ensures success of IoT deployments. While this CIO office transformation is a long-term process,

organizations that work with IoT providers that understand the importance of bridging the gap between IT

and OT will be best positioned for success.

The deep portfolio of Telit enables the company to develop a wide range of solutions that help an organization

maximize its business value while significantly reducing the time to develop and deploy an IoT solution. Telit

has over 20 years of field-proven experience in IoT and Digital Transformation with over 7,000 customers

globally that engage with its professional services professionals spanning solution discovery, design,

deployment, managed services and more. Telit has gained recognition from industry associations and was

recently selected as the “2017 European IIoT Platform for Discrete Applications Customer Value Leadership”

Best Practice recipient from Frost & Sullivan.

[email protected]

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Santa Clara, CA 95054

Tel 650.475.4500

Fax 650.475.1571

SAN ANTONIO7550 West Interstate 10,

Suite 400

San Antonio, TX 78229

Tel 210.348.1000

Fax 210.348.1003

LONDON566 Chiswick High Road

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Tel +44 (0)20 8996 8500

Fax +44 (0)20 8994 1389

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the Global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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