bizmobilego! instruction manual/getting started€¦ · bizmobilego!instructionmanual...

BizMobile Go! InstructionManual

BizMobile Go! Instruction ManualGetting Started


BizMobile Go! – Mobile Device Management

BizMobile Go! is the Mobile Device Management (MDM) service with the cap-ability of device remote configuration and control, and information collection forsimple and easy devicemanagement.

Device management operator can remote control such as passcode clear,device lock, remote wipe and selective wipe from the management console, inorder to prevent information leak by lost, stolen device just in case.

Requirement


Device

BizMobile Go! supports below version for device management. Available func-tions are different based on the device andOS version.iOS iPhone: 4.0 and later (4.2 and later is recom-

mended)iPad: 4.2 and later (4.3 and later for 3G/LTE)

Android 2.3 and laterWindows Windows 7 SP 1 with the latest version of Internet

ExplorerWindows 8.1 (Update 1 required)Windows10 (version 1511 or later required)

Management console website

BizMobile Go! runs your PC and supports below browsers. Please use thelatest version asmuch as possible.

Windows MacGoogle Chrome Recommended RecommendedFirefox OK OKSafari - OKInternet Explorer OK (*1) -

(*1) Windows Internet Explorer has some problem to use Apple MDM cer-tificate website. Google Chrome is recommended for MDM certificate regis-tration and update (see “Obtain and register MDM certificate”)


Login and Logout

Login

Enter below URL to your browser to open BizMobile Go! managementconsolewebsite.Please ask your partner the access URLwhere you will access.

https://as-mdm.bizmo.in (Asia Region)https://mdm.bizmo.in (Tokyo Region)

Enter Unit Group ID, Operator ID and Password, captchacharacters, and thenclick Login.

How to enter captchacharacters;(Refresh icon) to reload captcha characters if current one is hard to read(Voice icon) to enter characters by voice listening.

Select Unit

If your unit group has 2 or more units, please select a unit to login.


Once log in to BizMobile Go! successfully, you see the DASHBOARD at first. This is the starting screen to use all function of BizMobile Go!. Please refer to"DASHBOARD" topic at the PDF file"Operating DeviceManagement".

Login FailedIf you see the message “Invalid unit group id or username or password, tryagain” or “Incorrect captcha.”, please confirm Unit ID, Operator ID, Pass-word or captcha characters are entered correctly, and then try again.

Log out

Click Logout button ( ) on the DASHBOARD. Once logged out, systemshows the Login Screen.


Obtain and register MDM certificate

To manage iOS Device, it is mandatory required to obtain and register MDMcertificate.

Note for Windows usersUse Google Chrome for this step. Windows Internet Explorer has someproblem to use AppleMDM certificate website.

StepGo to Settings -> Unit Details -> Create/UpdateMDM Certificate

Click Step 1: Download CSR File, and save the file “xxxxxxx.csr”(file name isvarious) into your local computer. This file is used in next step.

Click Step 2: Apple Push Certificate Portal


Apple Push Certificates Portal is opened in other tab (or window) on yourbrowser.

Important:n If Apple Push Certificates Portal is not displayed correctly, set browserzooming as 100%

n Log in by Apple ID. It is strongly recommended to create a new Apple ID fordevicemanagement only purpose. Do not use your personal Apple ID.

n Do not forget or lost this Apple ID. MDM certificate is expired every year,and need to renew using same Apple ID (refer to the "Renew MDM cer-tificate" topic at the PDF"Operating Device Management" ). If you forget orlost Apple ID, you need to register all devices again.


Click Create a Certificate.

In Terms of Use screen, tick “I have read and agree to these terms and con-ditions”, and then click Accept.

In Create a NewPush Certificate screen, select the file you saved in step 1.


Click Upload.

After Upload successfully, Confirmation screen is displayed. Click Downloadand save the file. After save file, Sign out from this site, and close this tab (orwindow).


At Step 3: Upload Certificate File area, upload the file named “MDM_BizMobile,Inc._Certificate.pem”. Drag and drop the file or click this area toopen file selection screen. Once selected file, click Save.


You see the message “The upload certificate process hasbeen successfully.Push Key xxxxx...”

To confirm MDM certificate information, go to Settings > Unit Details.

Go to Settings > Unit Details and click Edit Apple IDNote.


Enter Apple ID which is used to register MDM certificate as your reminder andclick Save button.


Device check-in (for Device users)

Device check in information is provided by DeviceManagement Operator.

Manual check-in

For iOS/Android/Windows 7 device

When device user gets information for check in (Key and Code), please enterbelowURL to access Check-in website by device default browser as below,n iOS: Safarin Android: default browser is different by device; please refer to the devicemanual.

n Windows 7: Internet Explorer

https://as-go.bizmo.in/enroll (Asia Region)https://go.bizmo.in/enroll (Tokyo Region)Note) Please ask your partner the access URL.

For Windows 8.1 device

When device user gets information for check in (Key and Code), please follow"Device Check in for Windows 8.1 device" topic at the PDF"Device checkin forWindows device".

Email check-in (iOS, Android and Windows 7 device)

If you receive check-in email on your device, please follow the instruction in theemail body, and go to step 2 of "Device check-in for iOS device" topic at thePDF"(iOS)Checkin, Profile&Template" or "Device checkin for Android Device"topic at the PDF"(Android)Checkin, Profile&Template" .


(Note)If you use third party browser as a default in the device, check-in process maybe failed. In this case, please copy URL in email body, and paste it to URL areaof the default browser.


Preparing User

Create user information for devicemanagement.

Create User information

Step1. Go to CONFIG -> User -> Create

2. Enter necessary informationInput items (* is mandatory field)ID * Unique ID for UserName User’s NameDescription User’s DescriptionEmail Address User’s Email AddressPassword(Available this fieldonly Personal serviceis enabled)

Password for BizMobile Go! Personal Web. (Setblank if your unit does not use BizMobile Go! Per-sonal)Please refer to appendix [Personal Web] aboutPersonal service

Passcode(Available this fieldonly Personal serviceis enabled)

Password for BizMobile Go! Personal IVR. (Setblank if your unit does not use BizMobile Go! Per-sonal IVR)

Device(s) Select Device(s) to associate this user. You canselect this user from Device Edit screen later.

Organization(s) Select Organization (s) to associate this user. You can select this user from Organization Editscreen later.

3. Click Save to register information, or Cancel to cancel this registration.


Preparing Book (iOS 8 and Later only)

For iOS device, BizMobile Go! supports book distribution with administrativemode. iBooks(*.ibooks), ePub(*.epub) and PDF(*.pdf) formats are supported.

Note) iBook Store books are not supported.

Create Book

Step1. Go to CONFIG -> Book -> Create

2. Enter necessary informationInput items (* is mandatory field)File* Select book file from a local computer

n *.ibooks filen *.epub filen *.pdf file

Description Free text descriptionTemplate(s) Select Template(s) to apply this Book. You can

register this book from Template create screenlater.



Device Tag

BizMobile Go! supports Device Tag tomanage device(s) as group.Operator can filter device(s) based on Device Tag..

Create Device Tag

Step1. Go to CONFIG -> Device Tag -> Create

2. Enter necessary informationInput items (* is mandatory field)Device Tag Name * Unique ID of Device TagDevice(s) Select Device(s)



Organization

What is Organization?

BizMobile Go! supports Organization tomanage user(s) as group.Please switch view mode from “List” to “Tree” to use Organization function.Operator can filter user(s) and device(s) based onOrganization.

At TreeMode, screen shows organization tree and user/device list.

Organization Icon

Create Organization. Please enter Organization ID(Mandatory),Organization Name(Mandatory), Parent Organization and usersbelong to this node..Edit Organization. Please enter Organization ID (Mandatory),Organization Name(Mandatory), Parent Organization and usersbelong to this node..View Organization information. Organization ID (Mandatory),


Organization Name(Mandatory), Parent Organization and usersbelong to this node are displayed.Delete Organization. In below case, operator cannot delete thisorganization.n This organization has user(s)n This organization has child organization(s)Change organization order and level.

Refresh user/device list for selected organizationPlease note operator cannot see the latest information of selectedorganization unless clicking this button,Import organization structure from CSV file.

Export organization structure to CSV file.


Preparing Application information

AppStore(iOS), Google Play Store(Andorid) applications and inhouse applic-ations are supported. To configure applications, please prepare below inform-ation or file.

Application Distribution

n For iOS device, BizMobile Go! supports application distribution as Man-aged application.

n For Android device, BizMobile Go! supports Application catalog with option“Mandatory” or “Optional”. Over the air installation is not supported.

n For Windows10 device, BizMobile Go! supports inhouse applications dis-tribution. Store application distribution is not supported.

Preparation

For App Store Applicationsn Application ID…right click application icon at iTunes Store, and “copy link”and then paste it into your text editor. Application ID is available as below(“123456789” for this example)(Example) https://itunes.apple.com/jp/app/sample.jp-bizmobile/id123456789?mt=8

For Google Play Store Applicationsn Application Package Name…open application at Google Play Store on yourbrowser, and copy URL and then paste it into your text editor. ApplicationPackage Name is available as below (“com.google.android.apps.xyz” forthis example)(Example) https://play.google.com/store/apps/details?id= com.-google.android.apps.xyz&hl=ja

For In-house Applicationsn Application File. ipa fie for iOS, apk file for Android, msi file for Windows10.


App Store application (iOS)

Step1. Go to CONFIG -> Application -> Create

2. Enter necessary informationInput items (* is mandatory field)OS Select iOSType Select “AppStore”Name * Application NameDescription Free text descriptionAppStore Name * Enter app name or 9 digits AppStore IDIdentifier Auto-filled if app name or AppStore ID is valid.Manage Yes onlyManagement Flag * Tick at least one.

n Remove app whenMDM profile is removedn Prevent backup of the app data

Default Attribute Use this to configure Per App VPN.(Example){ "VPNUUID":"FFEC64C0- E181- 11E3- 8B68-000000000000"}

Default Configuration Optional tags for Application(s). To use this, applic-ationmust be created to support App Configuration.To enter each configuration, press “Add” button touse input form.

Template(s) Select Template(s) to apply this Application. You canregister this application from Template create screenlater.

(For Android only)Operator can set Install Option for each application atassigning template.


n Mandatory…If device users do not install thisapplication, sync status of this device is to be “NotSynchronized”

n Recommended…Not impact to device syncstatus. Just a recommendation for applicationinstallation.


Google Play Store application (Android)


2. Enter necessary informationInput items (* is mandatory field)OS Select AndroidType Select “Google Play”Name * Application NameDescription Free text descriptionPackage Name Enter application package nameTemplate(s) Select Template(s) to apply this Application .

You can register this application from Templatecreate screen later.


In-house application (iOS, Android and Windows10)



2. Enter necessary informationInput items (* is mandatory field)

iOS AndroidWindowsOS Y Y Y Select iOS, Android orWindowsType Y Y Y Select “InHouse”App(.ipa) * Y Select .ipa file from a local computerApp(.apk) Y Select .apk file from a local computerApp(.msi) Y Select .msi file from a local computerReleaseNotes

Y Display after selected .ipa fileFree text description for Release History

Name * Y Y Y Auto-filled from .ipa/.apk file./.msi fileDescription Y Y Y Free text descriptionIdentifier Y Auto-filled from .ipa file.PackageName

Y Auto-filled from .apk file.

Version Y Y Auto-filled from .ipa file.(iOS) display the very bottom of appdetail as Release History after saving

Manage Y Yes onlyManagementFlag *

Y Tick at least one.n Remove app when MDM profile isremoved

n Prevent backup of the app dataDefault Attrib-ute

Y Use this to configure Per App VPN.(Example){ "VPNUUID":"FFEC64C0- E181- 11E3-8B68-000000000000"}

Default Con-figuration

Y Optional tags for Application(s). To usethis, application must be created to sup-port App Configuration.


To enter each configuration, press “Add”button to use input form.

Template(s) Y Y Y Select Template(s) to apply this Applic-ation. You can register this applicationfrom Template create screen later.

3. Click Save to register information, or Cancel to cancel this registration.Release History (iOS inhouse application)Go to CONFIG -> APPLICATION -> DETAILRelease History including [Version], [Release Date] and [Notes] display at thevery bottom on the screen.

You can renew the saved app information by uploading .ipa file which has sameIdentifier to replaced one.You can see each past renewal information at Release History.[Notes] in Release history display the text description of each [Release Notes]and you can edit it anytime.

Application auto management (iOS9 and Later only)

For iOS, if application which tries to distribute from MDM is already installed,this application cannot manage by MDM (Unmanaged) because iOS cannotreplace existing application with the one which is distributed byMDM.


However, if application auto management is ON, BizMobile Go! replaces auto-matically in this case and change status of the application from “Unmanaged”to “Managed”.

<Notes>Application automanagement is available only for iOS9 and later device. If automanagement is ON for iOS8 or older, error will happen. Please set auto man-agement set OFF for iOS8 or older.

Application auto management can be set per Template. Choose auto man-agement setting on Template selection screen when creating applicationinformation.

App Store application auto update management (iOS only)

For application on App Store which is distributed from BizMobile Go! , ifupdated version is released by application vendor, you cannot update the applic-ation in the device unless you update and install them manually.However, if application auto update management is ON, BizMobile Go! detectsupdates of App Store application and install automatically. Further, settings inthe application which is updated will take over previous one.

App Store application auto update management can be set per Template.Choose auto update setting on Template selection screen when creating applic-ation information.


Banned Application List

What is Banned Application Detection?

This functions enable to detect specified application(s) are installed into the iOSand Android devices under BizMobile Go! defined by device managementoperator. If banned applications are installed, BizMobile Go! shows Alarm foreach banned application.

Device management operator can define Black List which defines bannedapplication orWhite List which defines installation allowed applications.

Black List and White List

To detect banned application(s), BizMobile Go! supports Black List and WhiteList as the application groups. Black List and White List are assigned to des-ignated template, based on your application installation policy.

Black List is the application group of Banned application(s). BizMobile Go!detects application(s) which is LISTED in the Black List.

White List is the application group of installation allowed application (s). BizMobile Go! detects application(s) which is NOT LISTED in the white List.

Only one banned type (Black or White) is defined to the template. But operatorcan assignmultiple Black/White Lists if the banned type is same.

n NG: AssignWhite List A and Black List A to one Templaten OK: AssignWhite List A andWhite List B to one Templaten OK: Assign Black List A and Black List B to one Template

When BizMobile Go! detects banned application on the device, below alarm isdisplayed at the Active Alarm List.

“Device owner installed an application that was prohibited by blacklist/whitelistassigned to device template”


Create Black List/ White List

Step1. CONFIG -> Banned Application -> White List (or Black List) and click Create

2. Enter necessary information

Input items for List (* is mandatory field)Name * Name of the banned application list. OS * Select OS ()Template Select Template(s) to apply this list. You can register

this list from Template create screen later.

Click Create at APPLICATION LIST area, enter application information, andthen click Save.

For iOS Input items for Application (* is mandatory field)Name * Name of applicationType Select AppStore or InHouse applicationAppStore ID (AppStore only) Enter 9 digits application ID.

Right click application icon at iTunes Store, and “copy link”and then paste it into your text editor. Application ID isavailable as below (“123456789” for this example)https://itunes.apple.com/jp/app/sample.jp- biz-mobile/id123456789?mt=8


Identifer (For AppStore app) Auto-filled if AppStore ID is valid.(For inhouse app) Enter unique identifier of the application

For Android Input items for Application (* is mandatory field)Name * Name of applicationType Select Google Play or InHouse applicationPackageName

(For Google Play app) Enter package name.Open application at Google Play Store on your browser, andcopy URL and then paste it into your text editor.Application Package Name is available as below(“com.google.android.apps.xyz” for this example)(Example) https://play.google.com/store/apps/details?id=com.google.android.apps.xyz&hl=ja

(For inhouse app) Enter package name of the application


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