ayesha-managing upward communication

8/10/2019 Ayesha-Managing Upward Communication

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M N GING UPW RD

COMMUNIC TION

BY GARY GEMMIL

PRESENTED BY:

AYESHA REHMAN (MBA 43)

SAQUIB SAYEED (MBA 44)


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Assistant professor

College of Business

Administration

Syracuse University,

New York.

GARY GEMMILL


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UPWARD communication

CONTENT

Introduction

Objective

Limitations

Quality

Empirical studies

How to manage UC

Golden rules

Ways to communicate

Conclusion


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The methods used to communicate will be influenced acrosstwo major dimensions and sub considerations:

a. The direction of communication

DownwardUpward

Horizontal

Cross sectional

Grapevine (clusters)

b. Flow and channelsSimultaneous

Serial

Cliques or barriers

DIRECTION OF

COMMUNIC TION


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INTRODUCTION

UPWARD

communication

UPWARD COMMUNICATION

Inter personal process

Channel for communication from down to up

Most important & satisfying communication

Most difficult to perform

Effective if encouraged by superior


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Suggestion Schemes

Feedback Forum/Surveys

Grievance Procedures

Employee-Manager discussion

TYPES

UPWARD

communication


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OBJECTIVES

Respond to downward communication

Inform about commencement & progress

Suggest & submit ideas

Participate in decision making

Improve inter personal relationships

UPWARD

communication


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UPWARD

communication

LIMIT TIONS


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UPWARD

communication

TTITUDES OF SUBORDIN TE

PROBLEMS:

Deliberate distortion of information

Stronger interest greater chances of distortion

Reluctant to be the bearer of negative information

SOLUTION:

Frequent interaction

Open door policy

Conducive environment


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UPWARD

communication

TTITUDES OF SUPERIOR

PROBLEMS:

Responsible for distortion

Maintain distant relationship

Perceive them as trouble maker

SOLUTION:

Develop listening skills

Avoid monopolization of attention

Increase informal contact


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UPWARD

communication

ORG NIS TION L STRUCTURE

PROBLEMS:

Rigid structure

Superior inaccessible to subordinate

Pleasant messages pass on to superiors

SOLUTION:

Approachable working environment

Willingness to communicate

Discourage employees who block information


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SKIPPING R NKS

PROBLEMS:

Inamicable superiors

Ignore immediate superiors

Break in the communication channel

SOLUTION:

Sensitive superiors

Guiding them

Flow along the lines of authorityUPWARD

communication

J.E. M. S.M.


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UPWARD

communication

QU LITY

Downward communication

Orders conveyed clearly

Quality of the superior

Guiding to the subordinates

Sense of belonging

Encourage for suggestions

D

e

p

e

n

d

s


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VOGEL

Best way to get promotion is to not to disagree muchwith a superior.

READ

Accuracy of upward communication is inversely relatedto desire of promotion

ARGYRIS High reward value on rational technical aspects of

behavior and discourage or penalize emotionally basedbehavior.

EMPIRIC L STUDIES


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Changing the basis of perceived

penalties.

Eliciting disclosure decision through

rewards.

Superior must use himself as a

disclosure model

HOW TO M N GE UPW RD

COMMUIC TION


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Commit to two way communication

Be honest ,loyal and committed

Know bosss agenda and priorities

Understand the bosss management style

Use the bosss strengths

Dont go over the bosss headUPWARD

Communication

GOLDEN RULES

Honestloyal

committed


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UPWARD

communication

W YS TO COMMUNIC TE


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UPWARD

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CONCLUSION

Superior to be attentive.

Duties of superior:

.Listening to subordinates

.Analyzing problem

.Give solutions

Both superior subordinate willing to communicate.


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Managing down = Managing department

and employees

Managing up = Managing the situation

and relationships with superiors

A true professional does both

IT T KES PROFESSION L

TO


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ayesha-managing upward communication

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