Download - Ayesha-Managing Upward Communication
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M N GING UPW RD
COMMUNIC TION
BY GARY GEMMIL
PRESENTED BY:
AYESHA REHMAN (MBA 43)
SAQUIB SAYEED (MBA 44)
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Assistant professor
College of Business
Administration
Syracuse University,
New York.
GARY GEMMILL
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UPWARD communication
CONTENT
Introduction
Objective
Limitations
Quality
Empirical studies
How to manage UC
Golden rules
Ways to communicate
Conclusion
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The methods used to communicate will be influenced acrosstwo major dimensions and sub considerations:
a. The direction of communication
DownwardUpward
Horizontal
Cross sectional
Grapevine (clusters)
b. Flow and channelsSimultaneous
Serial
Cliques or barriers
DIRECTION OF
COMMUNIC TION
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INTRODUCTION
UPWARD
communication
UPWARD COMMUNICATION
Inter personal process
Channel for communication from down to up
Most important & satisfying communication
Most difficult to perform
Effective if encouraged by superior
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Suggestion Schemes
Feedback Forum/Surveys
Grievance Procedures
Employee-Manager discussion
TYPES
UPWARD
communication
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OBJECTIVES
Respond to downward communication
Inform about commencement & progress
Suggest & submit ideas
Participate in decision making
Improve inter personal relationships
UPWARD
communication
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UPWARD
communication
LIMIT TIONS
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UPWARD
communication
TTITUDES OF SUBORDIN TE
PROBLEMS:
Deliberate distortion of information
Stronger interest greater chances of distortion
Reluctant to be the bearer of negative information
SOLUTION:
Frequent interaction
Open door policy
Conducive environment
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UPWARD
communication
TTITUDES OF SUPERIOR
PROBLEMS:
Responsible for distortion
Maintain distant relationship
Perceive them as trouble maker
SOLUTION:
Develop listening skills
Avoid monopolization of attention
Increase informal contact
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UPWARD
communication
ORG NIS TION L STRUCTURE
PROBLEMS:
Rigid structure
Superior inaccessible to subordinate
Pleasant messages pass on to superiors
SOLUTION:
Approachable working environment
Willingness to communicate
Discourage employees who block information
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SKIPPING R NKS
PROBLEMS:
Inamicable superiors
Ignore immediate superiors
Break in the communication channel
SOLUTION:
Sensitive superiors
Guiding them
Flow along the lines of authorityUPWARD
communication
J.E. M. S.M.
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UPWARD
communication
QU LITY
Downward communication
Orders conveyed clearly
Quality of the superior
Guiding to the subordinates
Sense of belonging
Encourage for suggestions
D
e
p
e
n
d
s
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VOGEL
Best way to get promotion is to not to disagree muchwith a superior.
READ
Accuracy of upward communication is inversely relatedto desire of promotion
ARGYRIS High reward value on rational technical aspects of
behavior and discourage or penalize emotionally basedbehavior.
EMPIRIC L STUDIES
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Changing the basis of perceived
penalties.
Eliciting disclosure decision through
rewards.
Superior must use himself as a
disclosure model
HOW TO M N GE UPW RD
COMMUIC TION
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Commit to two way communication
Be honest ,loyal and committed
Know bosss agenda and priorities
Understand the bosss management style
Use the bosss strengths
Dont go over the bosss headUPWARD
Communication
GOLDEN RULES
Honestloyal
committed
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UPWARD
communication
W YS TO COMMUNIC TE
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UPWARD
communication
CONCLUSION
Superior to be attentive.
Duties of superior:
.Listening to subordinates
.Analyzing problem
.Give solutions
Both superior subordinate willing to communicate.
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Managing down = Managing department
and employees
Managing up = Managing the situation
and relationships with superiors
A true professional does both
IT T KES PROFESSION L
TO
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