aqss present 01_15

AQSSAQSS(PTY) Ltd(PTY) Ltd

Mission

Our mission is to provide the most affordable quality sorting and inspection services to the required standards as set out in the automotive industry. We strive to achieve 100% customer satisfaction and always have the customers goals in mind. To ensure the highest standard of product reaches your customer to uphold our customer’s reputation.

Why use AQSS (Pty) Ltd. ?

– Ideal conditions would dictate that sorting actions do not take place, but with today’s fast-paced production environment, small changes can lead to major quality problems such as rejects or product that requires reworking. Companies do not have the time to focus on the extra activities required to prevent a 100% defect free product from reaching their customers as they mainly aim to achieve production goals. We are the final “safety net” that ensures that no defective material is shipped to the final customer.

– Being independent has the following advantages:• We are free from intimidation, “go-slow”actions or

pressures of attaining production targets. Customer satisfaction and product quality is the goal.

• We, as an independent company, focus on the standards required for the final product as required by the customer and are not biased.

• We ensure rapid response times to assist you inside your company or at your customer to minimise cost and loss of reputation.

• We can pro-actively identify problem areas that cause non-conformances, like operators, sorters, inspectors, machines, or processes.


• We understand the first world demands that are placed on third world countries , sometimes even higher than on first world suppliers, and our people are trained to work efficiently and cost effectively.

• Having been in the Automotive Industry since 1990 we have understanding of the extreme demanding conditions to supply product, defect free and on time. We have shaped our inspection to be in line with these demands.

• We are currently focussing in automotive leather sorting, but our services can be adapted to suit any product.

• Being a German speaking South African, living in South Africa for 41 years, I can liaise with German OEM’s directly in their mother tongue to resolve concerns effectively.


– Further advantages of using African Automotive Quality Sort and Support

• reduction of customer complaints• reduction of ppm’s• lowers the cost of quality• save on travel expenses• receive valuable feedback on product quality and status of

your product in the customer plant.• Pro-actively identify quality concerns• Protect your reputation and profits


Services

• Sorting • Inspection services• Containment certification• Launch support• Leather specialist services• Quality support• Reworking of leather parts• Customer Liaison services

Sorting

• Ideal conditions would dictate that sorting actions do not take place, but nowadays the production pressures are such

that suppliers sort on customer premises. (generally keeping their own interests at heart)

– We can provide final inspection in-house or do rapid response sorting actions on the production line at your supplier or customer in a contained manner.

– We provide visual, functional as well as gauging type sorting.– Results of sorting can be sent on a daily basis or as required

Inspection services

• Inspection services are focussed on production materials and usually neglected when dealing with rejected or

reworked material.

– We can provide unbiased, independent inspection services that ensures product quality and customer satisfaction comes first.

– We can provide a short term or once off inspection or for more value for money, long term arrangements can be made.

– Inspection results will be provided in your own format or in any format that is required.

Containment certification

• Many customers require containment certification that guarantees the material was 100% re-inspected

– We can provide unbiased, independent containment inspection services that ensures product is 100% inspected to the given quality.

– Material will be uniquely identified and certified.– We will rework any product that is found to be non-conforming if it

is required.– If product needs replacement, we will provide information to you ,so

that the product can be matched and be prepared for shipment.

Launch support

• In today's times, launching a product is very demanding with all requirements of production pressures.

– Potential problems can be avoided by using our launch support service. We can do inspection sorts as well as receiving inspections at your customer or supplier if arranged.

– Material will be uniquely identified and certified.– We can place representation at your customer or supplier to ensure

that the information gathered during the launch can be used pro-actively to prevent any problems from hampering the launch.

– When concerns arise ,the liaison can resolve any non-conformances in close co-operation with your customer or supplier to ensure a smooth launch.

Leather specialist support• Management has been in the Automotive leather industry

since 1990, having worked in the tannery, laboratory, quality and management environments.

– Management have worked with all major OEM’s in Europe and have a good repertoire with them.

– Management have worked with most local Sewing manufacturers and know most of the sewing processes and how they influence leather quality.

– Management have worked in three SA tanneries and understand all processes involved extensively as well as the influences on quality by all processes.

– Management have extensive quality training and understand the complete quality systems ISO TS16949, ISO 9000:2000 etc.

Quality support• Having spent the last 10 years as quality manager, we

understand all quality principles and how to apply them.

– Problem solving is the key to prevent future concerns.– Ensuring that FMEA’s are prepared properly will facilitate

effective and smooth launches.– Internal auditing as an outsider ensures that there are no biased

opinions and highlights areas that can be improved.– Corrective actions can be initiated and followed up effectively, as

they are usually neglected due to time constraints and availability of personnel.

– Implementation of ISO9000:2000 quality systems.– Support with IMDS system i.e. material safety data sheets .

Rework support

• Reworking of material during a sorting action can save time as well as lower costs

– Whenever possible, reworking of parts can be undertaken if so required by our customer. The only pre-requisite is that our personnel be trained for this specific purpose.

– During sorting material that is rejected can be replaced and thus make up good material. Saving cost on transportation and rejections.

Customer Liaison services

• Having your finger on the pulse at your customer or supplier is the key to less quality concerns.

– When launching a product or just generally during production it is always advantageous to have a customer liaison available at your supplier or customer.

– This does not have to be a full-time function, but regular customer or supplier visits by us can lower your travelling costs, especially if you are located in Europe, the US or Asia.

– We can provide this service in Africa for you.

OverviewOverview

• With lean manufacturing and high production and quality expectations these days a lot of companies are overextending their quality personnel, which leads to less focus applied to more problems.

• Speciality Leather and Automotive seat components

FeaturesFeatures & Benefits

• Internal Audits

– Outside auditing for internal audits is acceptable to registrars, as long as the companies documentation is used and the Auditor is a qualified internal auditor for the specific company.

• Problem solving– Companies have all the tools, and resources to perform

problem solving, but usually only implement quick fixes and not preventive fixes are applied.

– This comes from time constraints and biased opinions during problem solving and not in-depth root cause investigations.


• Sorting

– Ideal conditions would dictate that sorting actions do not take place, but nowadays the production pressures are such that suppliers sort on customer premises. (generally keeping their own interests at heart)

– Containment actions: using the same personnel that caused the problem in the first place leads to production constraints and overtime for personnel. (Will they prevent problems?)


• Leather Specialist

– being a qualified leather technician and having grown within the automotive leather industry, I have extensive knowledge of the product and good working relationships with most of the OEM’s and second tier supplier’s quality personnel.

• General Specialities

– Datacolor, Chroma calc and Colortools software programming

– IMDS implementation on-line


ApplicationsApplications

• Auditing

– being an qualified Lead Auditor for ISO TS 16949:2002 and only requiring an internal auditor training session with your company, I can assist in completing those outstanding audits and following up on any corrective actions.

– Being an outsider can also have a different view on the system leading to continuous improvement

• Problem solving

– having been in the industry for 15 years I have noticed, that although all companies have the best problem solving techniques they are rarely applied correctly.

– Constraints : time, production pressures, availability of team members, personnel having pre-conceived solutions (quick fixes), follow up of corrective actions after implementation.


• Sorting

– Due to production pressures material that was supplied just in time, but that does not comply to certain quality standards, ends up being sorted by the supplier on site at the customer.

– Having been part of those type of actions experience tells me that suppliers are biased to their products and will still take chances, leading to failures that reflect badly on the customer.

– External sorters are unbiased and will have the interest of the party that employs them at heart.


• Sorting (cont.)

– Critical to sorts are the proper specifications and visual samples.

– Reports created are not number crunching exercises that make the concerns look smaller than they are.

– We try to employ personnel from local communities that have previous experience, otherwise they are trained to the standards required.

– Independent containment sorts highlight the concerns in-house as to where problems are coming from and highlight them.


ReportsReports

• Reports are detailed to include analysis of Top 5 defects Pareto, Top 5 inspector concerns, Top concern per product range.

• Reports can be adapted to customer specific needs• Daily feedback reports are available to give short

reaction times.

SpecificationsSpecifications

• All work performed will be according to your companies procedures and specifications to ensure that the best is delivered.

• Specifications and procedures should be introduced to our personnel as induction training to ensure your aims and goals are the ones we strive for as well.

PricingPricing

• Pricing is dependant on the service required and will be based on hourly rates for Quality engineer or auditing functions.

• Sorting functions are dependant on type of sort, amount of personnel and product involved. Pricing can be at hourly or per piece rate.

• Pricing will vary and can be negotiable.• Client will be billed for flight and travel costs, if

required.

• Pricing (cont.)

– The client will be billed for sorting actions directly, they should recover these costs from their suppliers.

– Sorting cost can be agreed between supplier and customer and arrangements can be made for special pricing

PricingPricing

AvailabilityAvailability

• Sorting actions will require time to prepare as personnel is on standby, but needs to be contacted and prepared.

• I will act as Quality consultant and engineer and will schedule timings as required.

Points for discussionPoints for discussion

• liabilities agreement• pricing details • responsibilities• specifications and samples• training requirements• reports and reporting structures• sorting venue

HistoryHistory

• Recently completed support of major leather supplier and sewing company, lowering the ppm from 25000 to a consistent ppm 1500.

• This resulted in regained reputation for the companies at the OEM.

• Feedback also directly given to German OEM about completed sorting action.

• Sorting of components of an Austrian company supplied to major Automotive manufacturer

HistoryHistory

• Quality wall implemented for 1 year at major SA Interior automotive products supplier.

• Quality wall in Ford SA• Inspection of safety critical parts for European

company• Inspection of metal cockpit carriers.• Inspection of injection moulding parts• Inspection and reprogramming of self adjusting

headlamps

HistoryHistory

• Support for Chinese Company to rework 10000 critical parts

• Reworking of Safety critical parts for Thai Company.• Third party firewall for major refrigerator company in

JHB, supplying sub-Sahara Africa with refrigerators

aqss present 01_15

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