APAC ISV INDUSTRY BOOKLETHealth & Life Sciences

WELCOME TO THE APAC ISV INDUSTRY BOOKLET FOR HEALTH & LIFE SCIENCES

01. Health & Life Sciences ISVs . . . . . . . . . . . . . . . . . . 3–5

02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13

04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contents

As companies increasingly adopt customer-centric models, CIOs and IT stand at the crossroads of change.

Business units are turning to IT as a strategic partner to deliver improved customer experience (CX). Yet, with limited capacity, it is vital that CIOs leverage trusted and innovative third party apps and experts to achieve this.

AppExchange offers a wide range of ready-to-install solutions built on Salesforce Customer 360 to solve business challenges. It further aligns with CIO priorities by providing industry-specific applications that help accelerate digital transformation in their sector.

New technologies are fundamental for the healthcare sector to combat the impact of the global pandemic, as well as respond to the expectations of patients. As a result, healthcare providers are looking to leverage innovative solutions that support collaboration across their ecosystem and provide a better service.

AppExchange offers over 4,400 trusted apps across industries and business processes. This curated booklet highlights the ISV solutions in Health & Life Sciences that are available in your region. Virginia Matassa VP ISV Partner Sales APAC & EMEA Salesforce

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ComplianceDOT.

Health & Life Sciences ISV 360

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Health & Life Sciences ISVs ISVs that have a strong, proven use case within Health and Life Sciences

A fully integrated Enterprise Quality Management Suite (EQMS) that automates

all QMS (Quality Management System) processes. ComplianceQuest is a next

generation and flexible QMS built natively on Salesforce to help life sciences

firms speed up product and process innovation, minimize risk and drive

continuous improvement.

Lumary allows healthcare providers to consolidate multiple data sources and

improve efficiency of tracking and reporting, while enabling value-based care.

Healthcare providers can improve business efficiency, claim from funding bodies

and ensure compliance. The platform integrates with application partners, providing

a digitally-connected end-to-end solution. Lumary, with Salesforce, is a leader in the

Australian market, and is now expanding to new markets.

Dot Compliance offers the industry’s first ready to use Quality Management

Solution (QMS) powered by the Salesforce.com platform. Dot Compliance solutions

include an extensive set of off-the-shelf ready QMS and Compliance pre-configured

modules, enabling health & life science customers to deploy quickly and cost

effectively. The company offers a wide range of ready-to-use validated solutions that

streamline regulated processes, helping to reduce risk and ensure compliance for

the entire supply and demand chain.

Learn More >Learn More >

Learn More >

ComplianceDOT.

Sightcall provides live video support with AR and AI for customers, technicians, and

providers. Escalate any conversation to a video call, so your team sees what your

customer, technician, or patient sees. Remotely diagnose and guide to achieve fast

problem resolution. SightCall customers span many industries including

manufacturing, telco, insurance and utilities.

Learn More >

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Veeva Systems Inc. is the leader in cloud-based software for the global life sciences

industry. With its most advanced and widely used life sciences CRM solution, Veeva

serves more than 900 customers, ranging from the world’s largest pharmaceutical

companies to emerging biotechs. Personalize your customer experience with

complete insights and intelligent engagement across all channels.

Learn More >

With Skedulo’s Australian-built Deskless Productivity Cloud, organizations gain a

scheduling platform that meets the unique requirements of the NDIS and CDC.

Organizations of all sizes and complexities use Skedulo to intelligently manage

mobile worker data, including matching the right caregiver to the right job and

facility, rostering, scheduling, dispatching, and efficiently routing workers, all while

delivering seamless onsite care.

Learn More >

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Sales

Employee Engagement

Service

Marketing

Horizontal ISV wheel

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Horizontal ISvs ISVs that have a proven use case across multiple industries and business units

Sales

Automate and connect the entire agreement process with DocuSign. DocuSign

Agreement Cloud for Salesforce helps organizations connect and automate how

they prepare, sign, act on, and manage agreements — all integrated with Salesforce.

With DocuSign, organizations can do business faster with less risk, lower costs, and

better experiences for customers, partners, and employees.

Learn More >

Beyond 19 enables its clients to embed the behaviours and best practices of high

performing salespeople to enhance productivity. Our suite of apps helps businesses

to achieve and exceed their revenue objectives, take a more strategic approach

to customers, increase share of wallet and win rates, and provide ‘next best steps’

through its Virtual Sales Coach features.

Learn More >

Conga helps Salesforce customers maximize their CRM investment. As the leader

in Digital Document Transformation, Conga transforms the documents, contracts,

and processes that businesses use daily by leveraging the data within Salesforce.

Conga empowers companies to create, negotiate, execute, and manage one of

their most critical business assets: documents, so they focus on driving business and

revenue faster.

Learn More >

Introhive is proven to drive user adoption of Salesforce and increases sale efficiency,

productivity, and outcomes. By enriching CRM data, the Introhive platform increases

the accuracy and completeness of your single source of truth, while delivering

actionable relationship insights, where and when you need them. Introhive helps

companies of all sizes and complexities gain a better understanding of the depth

of relationships across their organizations, helping to accelerate deal velocity, delight

customers, and increase client retention.

Learn More >

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Quickly generate beautiful proposals, quotes and documents that close deals with

Qwilr. Use Salesforce data to create personalized proposals and documents in

minutes, and send them as web pages that look great on desktop and mobile

devices. Get notified when they’re opened, right in Salesforce, and allow leads to

accept and sign proposals instantly.

Learn More >

Over 700 customers use Seismic’s leading sales enablement solution to empower

sales and marketing teams to enhance buyer experience, delivering the right content

to the right person at the right time. B2B companies in industries such as financial

services, tech, telco/media, CPG, professional services and HLS experience higher

close rates and increased selling time through delivering personalized content

at scale.

Learn More >

SmartCOMM™ enables over 500 global brands to have meaningful conversations

with their customers throughout the entire lifecycle. Leveraging the Conversation

Cloud, leading enterprises integrate with Salesforce, as well as other leading

enterprise platforms to drive and manage personalized and complex

communications, including: welcome kits, quotes, policies, statements, contracts

and claims correspondence – all via their preferred channels.

Learn More >

SMS-Magic is a complete conversational messaging solution that supports

multichannel messaging and automated, interactive conversations. Natively built

with components for Sales and Service Cloud, Console, Lightning, and the Salesforce

Mobile App, organizations of all sizes use SMS-Magic to nurture prospects, convert

leads and provide an additional channel to respond to customer queries and

requests for support.

Learn More >

Upland Altify provides account planning software for sales optimization. We

combine innovative technology with expert strategy and methodology for account

planning, opportunity management and relationship mapping. Built natively on the

Salesforce platform, Altify guides sellers with contextual actions, insights, and best

practices. We help customers grow revenue in key accounts and win the deals

that matter.

Learn More >

Xactly is leading the way in sales performance management, delivering planning,

execution, and optimization to ambitious and complex sales organizations. We help

sales orgs change and adapt to optimal sales capacity, territories, comp plans, and

payment structures. Sales representatives get visibility, managers find clarity, and all

leaders across finance, accounting, and your go-to-market org see a return.

Learn More >

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Sage People provides an end-to-end HR solution on the Salesforce platform. Sage

Intacct is the world’s largest global pure-play financial management provider, with

excellent integration into Salesforce. Both products have 5-star AppExchange

reviews. Sage Intacct and People help finance and HR professionals manage

insights to help their organizations analyze, strategize, and anticipate. They integrate

processes and procedures, delivering strong ROI.

Learn More >

Employee Engagement

Movable Ink powered campaigns auto-generate 1:1 personalized content at scale,

live at the moment of engagement. Marketers can leverage first and third-party

data sources to power these campaigns across email and mobile, based on the

creative and brand standards previously defined. This ensures every customer

communication contains relevant, personalized, and accurate content that compels

users to act.

Learn More >

Marketing

Service

Every company runs projects, for research and development marketing, customer

onboarding, customer success, IT and much more. Cloud Coach is the only enterprise

class project management solution built on Salesforce. Cloud Coach supports both

waterfall and agile project methodologies, so there is no business we can’t help provide

value to!

Learn More >

Sage Employee Service is designed to protect your organization, and its individuals,

from the risk of wage underpayments via a solution specifically designed to meet your

Annual Salary Arrangements compliance obligations. It is built on our proven payroll

application, native to the Salesforce platform. The service has been built to be rapidly

deployed and scales to suit organzations from 20 to 10,000 employees.

Learn More >

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The Medallia Experience Cloud is a customer experience (CX) management platform,

which brings together the most comprehensive set of capabilities for collecting voice-

of-customer feedback, analyzing the results and bringing insights to employees for

customer-centric action. With the Medallia Experience Cloud Integration application,

this outside-in view of the customer can be unified with Salesforce data to ensure that

employees are aligned with customers, drive higher customer loyalty, and improve

business outcomes.

Learn More >

Mission Control is a project management and professional services automation

solution, built natively on Salesforce. It provides businesses of all sizes with a

consistent process for planning, managing and measuring projects. Used globally

by consulting, software, professional services and hi-tech businesses, Mission

Control provides extensive out-of-the-box features, including project management,

resource capacity planning, resource utilization, revenue recognition, invoicing

and profitability.

Learn More >

FinancialForce PSA Cloud and ERP Cloud are specifically designed for services

organizations. Combined with Salesforce they deliver a single solution for the whole

opportunity-to-cash process. This ensures project delivery success, optimizes resource

utilization, improves margins and streamlines billing and revenue management.

Customers include DXC, Novotech, Salesforce and Atlassian.

Learn More >

Complaints Pro, brought to you by Coretec Solutions, is your industry-specific

complaints, quality and compliance solution built 100% on Salesforce. With

Complaints Pro you are able to listen to what your customers are saying on social media,

respond efficiently through professional complaints management, and with QA alarms

and quality assurance modules, find and fix root causes quicker than ever before.

Learn More >

Natterbox is the global voice solution for Salesforce-first companies looking to

personalize customer experience at scale, boost sales and service productivity, and

gain complete visibility into their operations. 100% native, integrated and managed

inside Salesforce, Natterbox’s 5-star CTI and contact centre solution hosts a range of

features including IVR, ACD, click-to-dial, call recording, call routing, auto-logging, call

coaching, voice transcription and sentiment analysis.

Learn More >

Sightcall provides live video support with AR and AI for customers, technicians, and

providers. Escalate any conversation to a video call, so your team sees what your

customer, technician, or patient sees. Remotely diagnose and guide to achieve fast

problem resolution. SightCall customers span many industries including

manufacturing, telco, insurance and utilities.

Learn More >10EMEA ISV Industry Booklet — Health & Life Sciences

Backup

Security

DevOps

Success ISV 360Success ISV 360

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Success ISvs ISVs that enhance Salesforce, speed up deployments, reduce risk, and increase usage and adoption

The AutoRABIT release management platform delivers an integrated suite of CI/

CD and data protection tools including version control, deployment automation,

sandbox management, data migration, test automation, and data protection.

AutoRABIT optimizes and automates activities at each stage of the DevOps lifecycle,

while enabling secure data backup and recovery and simple code deployment on

the Salesforce platform.

Copado is the #1 Native DevOps Platform for Salesforce. We enable faster, error-

free digital, cloud deployments and upgrades with continuous integration and

continuous deployment technologies, all via an enterprise-class developer platform

that is 100% native, fully integrated with Salesforce DX and Salesforce Clouds. The

DevOps world is changing at the speed of light, make sure you keep up with Copado.

Learn More >

Learn More >

Devops Security

F-Secure empowers organizations to take full advantage of Salesforce’s rich

collaboration capabilities. We do this by protecting companies who collaborate and

share content with partners and customers. Unlike traditional endpoint protection

products, our solution scans in real-time for malware, computer viruses and harmful

web content in documents uploaded or downloaded from Salesforce. This allows

organizations to stay compliant and safe.

Salesforce customers use FairWarning to transform the raw data from Salesforce

Shield: Event Monitoring into proactive, actionable insights for business and

security-minded users in real time. This means deeper, more proactive insights

without the time and effort required to manually analyze and understand raw data.

Learn More >

Learn More >

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Backup

Odaseva is the leading enterprise data management platform for Salesforce.

Designed for large data volumes and complex data models, Odaseva offers powerful

tools to keep Salesforce data protected, private, and agile. Industry leaders rely on

Odaseva to make data loss irrelevant, respect customers and regulators, and easily

move Salesforce data to any system—with the strongest security, performance, and

expertise on the market.

OwnBackup believes no company operating in the cloud should ever lose data. With

the Salesforce Data Recovery Service being retired, companies running Salesforce

need to protect against accidental data loss and corruption from human, technical or

operational errors. 2,000 customers across the majority of segments and industries

trust OwnBackup’s decades of expertise in automated backup and recovery,

sandbox seeding, archiving and compliance.

Learn More >

Learn More >

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Want to find out more?

Enjoy reading about these apps?

AppExchange is the most trusted enterprise cloud marketplace with over 4,400 ready-to-install solutions and over 1,800 consultants to help you extend Salesforce in any department and industry. AppExchange apps have 8M+ installs and more than 90,000 customer reviews to help you solve critical challenges and make smarter business decisions. The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers.

For more information on AppExchange solutions, drop us a line or get in touch with your Salesforce Account Executive

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