isv online resource kit
TRANSCRIPT
Resource kit
Bright ideas for building
the best teams
www.isv.onlineISV ONLINE | 2
The ISV Group was founded in 1992 and is now represented globally. The headoffice is based at Eastleigh, Hampshire. In 2014 ISV were acquired by DillistoneGroup Plc, the publicly traded parent company of the recruitment softwaresuppliers Dillistone Systems, Voyager Software and FCP Internet.
At ISV we believe in continuous development - getting the right people, in theright jobs and retaining talent. Every one of us has the potential to find ourperfect job role and excel in it. In order to achieve this we provide what webelieve is the best testing and training software available.
ISV.Online is a brand new system. Using our 20+ years experience and workingwith partners in the recruitment and HR space, we've built ISV Online from theground up. It has more functionality than ever before including a dynamicreporting system. It is an innovation in testing and screening individuals, allowingyou to build the best and brightest teams.
Welcome to ISV Online broughtto you by ISV Software
Managing Director
ContentsWelcome to ISV Software - p.2
What are the Features &Benefits of ISV Online? - p.4
Dynamic Reporting p. 5
ISV Online Content Builder - p.6
The Library of Tests - p.7
Technical Specifications &Support - p.17
A M A N D A D A V I E S
About ISV Software 'ASSESS, COMPARE AND
SELECTTHE RIGHT
PEOPLE WITHISV'
'A POWERFUL TOOLTO UNDERSTAND SKILL LEVELS'
Key MarketsISV Online is a perfect fit for the following job rolesand sectors
• Recruitment Agencies
• Human Resources
• Talent Acquisition
• Learning & Development Roles
• Training Teams
Essentially, any company or individual involved in therecruitment and development of staff will see the valueof using ISV Online. It is a flexible and adaptable toolwhich suits a myriad of market sectors.
ISV Online was created to support recruitment organisations,human resources departments, talent teams and essentially,any organisation in the assessment and selection, retentionand development of people.
These are ISV Online's core functions:
1. pre-employment screening to measure competency
2. on-going assessment of skills for existing employees(to identify training requirements)
3. confirmation of learning (testing what you teach to ensure retention of knowledge)
4. benchmarking skill levels in your business or team
Furthermore, with ISV Online you can create specificgroups of tests to target individual roles. Here, you canincorporate our standard skills assessments into yourgroups and even combine these with your own custom-built, targeted exercises.
This makes ISV Online an incredibly powerful tool for jobroles including:
• General Secretarial and Office Support
• Administrative roles
• Contact Centre staff
• Driving & Warehouse teams
• Junior - mid level managers
• Accountancy
What is ISV Online?
ISV Online is in the cloud (often known as Software asa Service or SaaS). Assessments can be launchedeither in branch or office, or they can be taken at aremote location. This allows the individual freedom ofwhen and where they undertake their exercises.
ISV ONLINE | 3
Our Skills Testing System
• Online access 24/7, remotely or on site
• Comprehensive library of ready to use tests
• Brand with your company logo and colours
• Create your own customised content
Candidate Management and Results
• Real time, instant results in central, user-friendly database
• Dynamic results showing percentile rankings
• Create groups of individuals or exercises
• Extract results for sharing and analysis
• Full breakdown of skills analysis
Increase placement rates and reduce lead time atrecruitment stages
Compare candidates globally or within yourcompany
Increase engagement through focusing on people
Work with your own dedicated account manager
Features
ISV ONLINE | 4
What are the Features & Benefits of ISV Online?
Benefits
Improve productivity and skill levels
Identify training requirements or areas for development
Be guided by our industry experience
Deliver a professional testing and training system, brandedas your own
'THE MOSTCOMPREHENSIVE
REPORTING'
Technical
• Minimum downloads and no non-standard plug-ins required
• Anti-cheat mechanism and top level data security
• Some content requires Adobe Flash Player
'DYNAMIC REPORTING GIVESYOU THE FULL PICUTRE'
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The scoring system in ISV Online gives you amore comprehensive picture of individual andgroup results. There are static and dynamicresults.
Overview scoring and basic details includingtime taken are shown in text. These are the staticresults and will never change.
The dials and graphs are dynamic results and may change over time as more people use thesystem. The score is proportional in relation tothe system wide maximum and minimum.
Each assessment is broken into disciplines or skillset areas. An individual's understanding of eacharea is measured to gauge comprehension.
The system percentile rank considers theindividual performance compared with the wholesystem. Percentile ranks are available for thesystem, company or a sub set like location orteam.
Create groups of people, perhaps teams or candidateswho have applied for a specific job role. Then compareindividual's skills to understand who is the best fit.
Your input on the reporting and scoring mechanism in ISV Online is the driving force behind our innovative system.Now that you can compare and analyse individual skill sets, you can get a feel for performance in your company using thepercentile ranks. From here, you can make informed choices.
'CREATE YOUROWN TAILORED CONTENT'
ISV Online Content BuilderContent Builder is the assessment creator tool whichallows you to build and manage your own customisedexercises. These can be totally tailored to yourcompany, product or service, industry sector or to thejob role. Exercises created in Content Builder can becombined with any of the standard assessments toconstruct customised Assessment Groups.
Choose from these question styles
• Multiple Choice
• True or False
• Complete the sentence
• 'Hot-spot' questions
• Question and answer
• Scenario Based
• Consecutive Ordering
• Drag and Drop Images
• Free Format - (key words)
You can add supporting media like image, audio andvideo files to your assessments. They can be builtquickly and self-managed. The number of questions youinclude or indeed, the number of tests you create, isunlimited. You also have the option to manage exercisetime settings and to randomise questions.
It is so easy to use, you'll have professional content withoutthe need to be a developer or programmer.
Use Content Templates
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SKILLS TESTINGLIBRARY OF
TESTS
ISV ONLINE
ISV Online R
esource
Kit
p. 7
Sage 50 09 - Sales & Purchase (Multiple Choice)This assessment measures knowledge of the Sales and Purchasing side ofSage 50 2009. All the questions are Multiple Choice.
Sage 50 09 - Nominals (Multiple Choice) - This assessment measuresknowledge of the Nominal and Financial side of Sage 50 2009. All thequestions are Multiple Choice.
Basic Bookkeeping – This assessment measure knowledge of BasicBookkeeping.
Intermediate Bookkeeping – This assessment measure knowledge ofIntermediate Bookkeeping.
Payroll – This assessment measures knowledge of Payroll.
20 Minutes
20 Minutes
5 Minutes
30 Minutes
5 Minutes
Assessments
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ACCOUNTANCY
All of these assessments require audio. Individuals hear the audio andmust enter data in the relevant fields.
Financial Data Entry – Individuals hear audio information with afinancial theme and enter the details as quickly and accurately aspossible.
Generic Data Entry – General information is played through the audio.The individual enters this on the screen as quickly and accurately aspossible.
Insurance Data Entry – This assessment measures the ability to keyinformation as it is spoken through the headset. The audio has aninsurance theme.
Retail Data Entry - Retail themed data is heard through the audio andmust be keyed in as quickly and accurately as possible on the screen.
Travel Data Entry - Travel themed data is heard via the audio and mustbe keyed in as quickly and accurately as possible
AUDIO DATA ENTRY
5 Minutes
5 Minutes
5 Minutes
5 Minutes
5 Minutes
Assessments
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AUDIO TYPING
These assessments have one piece of text/ audio that must be typed, asopposed to entering data in fields.
Legal Audio Tape 80wpm - 100wpm - This assessment measures theability to key information as it is spoken through the headset. The audio isspoken at max 100wpm and concentrates on Legal terminology.
Medical Audio Tape 80wpm - 100wpm - This assessment measures theability to key information as it is spoken through the headset. The audio isspoken at max 100wpm and concentrates on Medical terminology.
Standard Audio Tape - This assessment measures the ability to keyinformation as it is spoken through the headset. The audio is a standardsecretarial audio.
5 Minutes
5 Minutes
5 Minutes
CONTACT CENTRE
Call Handling - This assessment gives you different scenarios all relatedto call handling. The answers are weighted.
Complaining Customers - This assessment gives you different scenariosrelating to complaining customers and their issues. The answers areweighted.
Teamwork -This assessment gives you different scenarios relating toteamwork issues. The answers are weighted.
8 Minutes
8 Minutes
8 Minutes
Results are displayed for these tests as a measure of quality and productivity.One continuous piece of data is displayed and must be re-keyed.
Advanced Copy Typing - This assessment measures the ability to read andcopy information from one screen to another. The text covers more advancedinformation than the basic copy typing test.
Basic Copy Typing 01 & 02 - This assessment measures the ability to copyinformation from one screen and then key it into a different screen. The texthas a general theme and 2 versions of the test are available.
Legal Copy Typing - This assessment measures the ability to copy informationfrom one screen and then key it into a different screen. The text has a legaltheme.
Medical Copy Typing - This assessment measures the ability to copyinformation from one screen and then key it into a different screen. The texthas a medical theme.
5 Minutes
5 Minutes
5 Minutes
5 Minutes
Assessments
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COPY TYPING
DATA ENTRY
The results of these tests are displayed as a measure of speed and accuracy
Financial – This assessment measures speed and accuracy of copying datafrom one screen and entering it into another. The data has a financial theme.
General/ Generic - This assessment measures speed and accuracy ofcopying data from one screen and entering it into another. The data is generaland non-specific to an industry.
Insurance - This assessment measures speed and accuracy of copying datafrom one screen and entering it into another. The data has an insurancetheme.
Numeric - This assessment measures speed and accuracy of copying datafrom one screen and entering it into another. The data is numerical.
Retail - This assessment measures speed and accuracy of copying data fromone screen and entering it into another. The data has a retail theme.
Travel - This assessment measures speed and accuracy of copying data fromone screen and entering it into another. The data has a travel theme.
5 Minutes
5 Minutes
5 Minutes
5 Minutes
5 Minutes
5 Minutes
Assessments
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ADR - This assesses knowledge of ADR driving and the transportation of dangerousgoods across Europe. This is a multiple choice assessment.
Category B - A multiple choice assessment looking at knowledge of Category Bdriving regulations.
Category C - Category C allows the individual to drive rigid vehicles over 7500kg.This assessment measures knowledge of Cat C driving regulations.
Category C1 - For driving vehicles between 3,500kg and 7,500kg, potentially with atrailer requires specialist knowledge, this assessment is ideal for Cat C1 driving.
Category CE - This assesses knowledge of Category CE driving regulations whichrelate to driving vehicles over 3,500kg with a trailer of over 750kg.
Category D - Relating to regulations around driving a bus with more than 8passenger seats. This tests covers knowledge of Category D.
Digital Tachograph - This assesses knowledge of the Digital Tachograph, what itis used for, what it records and why it is important.
Driver's Mate - A test covering working as a Driver's Mate and the role andresponsibilities surrounding it.
Fork Lift Truck - This assesses knowledge of operating a Fork Lift truck and theassociated regulations.
Lorry Loader - There are different types of Lorry Loader including crane and hook,buckets and forks. This test looks at knowledge of using the equipment.
10 Minutes
35 Minutes
35 Minutes
35 Minutes
35 Minutes
35 Minutes
5 Minutes
5 Minutes
5 Minutes
5 Minutes
DRIVING
*Our driving assessments are checked and approved by the Freight Transport Association on anannual basis.
Assessments
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Attention to detail – This assessment is ideal for error checking and measuringattention to detail. Individuals will spot the 'odd one out' to find errors.
Basic Literacy – This assessment covers basic literacy skills including spelling,punctuation and grammar, and comprehension.
Basic Numeracy - This assessment measures basic mathematical skills includingarithmetic, fractions, money and data handling.
Inspection - A number of images are shown and the individual must spot anydifferences or anomalies between them. This is ideal for more industrial work.
Reading Measurements – Individuals are shown a range of different measuringtools like dials, rulers and gauges and asked to interpret measurements on them.
Understanding Instructions – A range of written instructions are shown onscreen. Individuals will need to be able to read and understand the instructionsto answer to questions. The instructions are workplace relevant.
15 Minutes
5 Minutes
5 Minutes
7 Minutes
5 Minutes
10 Minutes
GENERAL ASSESSMENTS
HEALTH & SAFETY
Food Hygiene – This assessment measures general knowledge andunderstanding of best practice techniques when handling food or working in afood business. It incorporates a number of mandatory questions that must beanswered correctly, as a minimum legal requirement, for the candidate to ‘pass’the test. This test complies with the EU Food Hygiene standard (EC852/2004).
Health & Safety – This assessment measures general knowledge andunderstanding of best practice health and safety techniques in the workplace.It incorporates a number of mandatory questions that must be answeredcorrectly, as a minimum legal requirement, for the candidate to ‘pass’ the test.
20 Minutes
20 Minutes
Assessments
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Basic Literacy – This assessment covers basic literacy skills including spelling,punctuation and grammar, and comprehension.
Basic Spelling 01 & 02 - These spelling tests use basic words spoken via theaudio and requires the individual to enter them on screen.
Intermediate Spelling - Consisting of ten intermediate words spoken throughthe audio and require entering on screen.
Advanced Spelling - This assessment measures spelling ability of ten advancedwords spoken via the audio that must be entered on screen.
Legal Spelling - Using ten legal themed words spoken via the audio, thistest measures spelling ability once the words are entered on screen.
Medical Spelling 01, 02, 03 & 04 - A variety of different tests using medicalthemed words spoken via the audio and entered on screen, to measure spellingability.
Geographical Spelling - This assessment measures spelling ability in terms ofplaces and uses fifty geographical locations in the UK, spoken via the audio.
General On-Screen Spelling - No audio is required for this test. Individuals mustchoose the correct spelling of the word from a number of on-screen options.
Synonyms - This assessment considers word meaning and asks the individualto find the word which has the same meaning as the original word displayed.
Verbal Reasoning - This assessment is more comprehensive and advanced thanbasic literacy. It provides information and asks the user to interpret, comprehendand apply appropriate logic to the multiple choice answer.
5 Minutes
5 Minutes each
5 Minutes
5 Minutes
5 Minutes
5 Minutes each
15 Minutes
5 Minutes
5 Minutes
30 Minutes
LITERACY
Word (Basic, Intermediate and Advanced) - These assessments measure theability to understand and use a range of functions in Word. Choose from Basic,Intermediate or Advanced levels. Each test presents answers in a mixture ofstyles including drag and drop, hot-spot, multiple choice and true or false.
Word (Mixed Level) – This assessment measures the ability to understand anduse a mixture of Basic, Intermediate and Advanced functions in Word. The testpresents answers in a mixture of styles including drag and drop, hot-spot,multiple choice and true or false.
Excel (Basic, Intermediate and Advanced) - These assessments measure theability to understand and use a range of functions in Excel. Choose from Basic,Intermediate or Advanced levels. The tests present answers in a mixture ofstyles including drag and drop, hot-spot, multiple choice and true or false.
Excel (Mixed Level) - This assessment measures the ability to understand anduse a mixture of Basic, Intermediate and Advanced functions in Excel. The testpresents answers in a mixture of styles including drag and drop, hot-spot,multiple choice and true or false.
PowerPoint (Basic, Intermediate & Advanced) - These assessments measurethe ability to understand and use a mixture of functions in PowerPoint. The testspresent answers in a mixture of styles including drag and drop, hot-spot,multiple choice and true or false.
PowerPoint (Mixed Level) – This assessment measures the ability to understandand use a mixture of Basic, Intermediate and Advanced functions inPowerPoint. The test presents answers in a mixture of styles including drag anddrop, hot-spot, multiple choice and true or false.
Outlook (Basic, Intermediate & Advanced) - These assessments measure theability to understand and use a variety of functions in Outlook. The tests presentanswers in a mixture of styles including drag and drop, hot-spot, multiplechoice and true or false.
Outlook (Mixed Level) - This assessment measures the ability to understandand use a mixture of Basic, Intermediate and Advanced functions in Outlook.This test presents answers in a mixture of styles including drag and drop, hot-spot, multiple choice and true or false.
10 Minutes
20 Minutes
10 Minutes
20 Minutes
10 Minutes
20 Minutes
10 Minutes
20 – Minutes
Assessments
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MS OFFICE 2010
Word (Basic, Intermediate and Advanced) – These assessments measureknowledge of Microsoft Word 2013 at Basic, Intermediate and Advanced levelsusing a number of different question including drag and drop, hot-spot,multiple choice and true and false.
Word (Mixed Level) – This assessment uses a selection of questions from theBasic, Intermediate and Advanced level assessments to form the Mixed LevelWord test. A variety of question styles are used including drag and drop, hot-spot, multiple choice and true and false.
Excel (Basic, Intermediate and Advanced levels) – These assessmentsmeasure knowledge of MS Excel 2013 at Basic, Intermediate and Advancedlevels using a number of different question formats including drag and drop,hot-spot, multiple choice and true and false.
Excel (Mixed Level) – This Mixed Level assessment has been created from aselection of questions taken from the Basic, Intermediate and Advanced levelassessments for Excel 2013.
PowerPoint (Basic, Intermediate and Advanced) – These assessmentsmeasure knowledge of MS PowerPoint 2013 at Basic, Intermediate & Advancedlevels using a number of different question formats including drag and drop,hot-spot, multiple choice and true and false.
PowerPoint (Mixed Level) – This assessment has been created from a selectionof questions taken from the Basic, Intermediate and Advanced levelassessments.
Outlook (Basic, Intermediate & Advanced) – These assessments measureknowledge of MS Outlook 2013. Choose from Basic, Intermediate orAdvanced levels using a number of different question formats including dragand drop, hot-spot, multiple choice and true and false.
Outlook (Mixed Level) – This assessment has been created from a selection ofquestions taken from the Basic, Intermediate and Advanced level assessmentsfor MS Outlook 2013.
10 Minutes
20 – Minutes
10 – Minutes
20 Minutes
10 – Minutes
20 Minutes
10 – Minutes
20 Minutes
Assessments
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MS OFFICE 2013
Basic Numeracy - This assessment measures basic mathematical skillsincluding arithmetic, fractions, money and data handling.
Numeric Reasoning (Quick or Full) - These tests measure numerical reasoningby providing information that requires you to interpret it and then applyappropriate logic to the answer. Choose from the quick or full versions. Bothtests are more comprehensive and advanced than the Basic Numeracy assessment.
Numeric Fill in the Blanks - This assessment measures speed and ability toanswer basic mathematical questions by filling in the appropriate answer.
Numeric Multiple Choice - This assessment measures speed and ability toanswer basic mathematical questions from a multiple choice of answers.
Reading Measurements - This assessment considers the ability to readmeasurements using a variety of visual displays like dials, gauges, rulers etc.
Numerical Reasoning (Quick or Full) - These tests measure numericalreasoning by providing information that requires you to interpret it and thenapply appropriate logic to the answer. Choose from the quick or full versions.Both tests are more comprehensive and advanced than the Basic Numeracy assessment.
Verbal Reasoning - This assessment is more comprehensive and advancedthan basic literacy. It provides information and asks the user to interpret,comprehend and apply appropriate logic to the multiple choice answer.
Prioritisation - This Assessment measures the ability of an individual toprioritise their workload. It uses different work related scenarios and using logic,reasoning and problem sensitivity, the individual must put the displayed actionsin their chosen order of priority.
5 Minutes
20/ 60 Minutes
5 Minutes
5 Minutes
5 Minutes
20/ 60 Minutes
30 Minutes
40 Minutes
Assessments
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NUMERACY
REASONING
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Technical Specification
Security & Anti Cheat Mechanism
ISV Online is compatible with multiple browsers including Chrome, MS Edge, MS Internet Explorer 10+, Firefoxand Safari. It is recommended to use the latest version of your browser for both administering assessments andfor running exercises.
The system has been designed with security as a major factor, both application and data security is robust, builtusing state of the art encryption and hashing algorithms. Anti-cheat mechanisms are in place to prevent anddetect manipulation of assessment data.
The ISV Online support team is available to answer any questions. All of our customers have a dedicated accountmanager, plus we have an in-house Technical Support Team.All of our products are supplied with support and free of charge software upgrades as standard. Our client supportcan be contacted 24/7.
The best ways to reach us are:Phone: 02380 816600 (during normal business hours Mon-Fri, excl. Public holidays)Email: [email protected] contact: www.isv.online
Technical Support
Feedback and comments from our clients is one of the most valuable sources of development ideas. ISV Online wasdeveloped in conjunction with our partners, people just like you.Our development team manage a growing list of enhancements and ideas so we can continue to grow ourproducts. If you have any comments or queries just get in touch.
The ISV system is so easy to use and most training can be carried out via the telephone. However, our team ofsupport consultants are available to attend site if required. Charges run on a standard daily rate of £750 perday for most services. Certain specialist services (e.g. technical software development) may be chargeable atdifferent rates and will be quoted for upon request. There is a minimum charge of half a day for ad hoc jobs.Expenses are chargeable for all on-site servicesPayment to be invoiced at time of order for 30 day payment. All ISV Software is sold under ISV Software LtdLicence; Terms and conditions apply. Copies of these agreements are available upon request.
ISV Software is part of Dillistone Group Plc.
Development and Upgrade Policy
Payment Terms and Chargeable Support
Technical Specification & Support
ISV ONLINE | 18
'SOME OF OUR PARTNERS& KEY CLIENTS'
www.isv.online
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Eastleigh,SO50 9FD
023 8081 [email protected]
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