“the roi of internal communications” how to engage...
TRANSCRIPT
“The ROI of Internal communications”
How to engage employees to get the best results from internal communications
OBJECTIVE
• TO SHOW HOW COMPANIES CAN ENGAGE THEIR EMPLOYEES TO GET THE BEST RESULTS FROM INTERNAL COMMUNICATIONS.
MY POINTS
• WHAT IS EMPLOYEE COMMUNICATION
• WHO ARE THE DISENGAGED ONES AND WHY
• THE CONNECTION BETWEEN AN ENGAGED WORKFORCE AND PROFITABILITY
MY POINTS
• HOW TO USE EMPLOYEE COMMUNICATION TO GET EMPLOYEE ENGAGEMENT.
• INTERNATIONAL TRENDS.
• THE FOUR DEADLY SINS OF EMPLOYEE COMMUNICATIONS.
THE WAY FORWARD
• SUGGESTIONS FOR EFFECTIVE EMPLOYEE COMMUNICATION
• LINKING EMPLOYEE COMMUNICATION TO THE BOTTOMLINE
EMPLOYEE ENGAGEMENT
• CREATING AND MAINTAINING LOYALTY TO THE COMPANY.
• MAKING THAT CONNECTION BETWEEN WHAT EMPLOYEES DO AND HOW IT IMPACTS ON THE COMPANY’S BOTTOMLINE.
EMPLOYEE ENGAGEMENT
• IT IS ABOUT MAKING EMPLOYEES MAKE MONEY FOR THE COMPANY.
• IT IS ABOUT ADDING TO THE BOTTOMLINE
EMPLOYEE ENGAGEMENT
• ENGAGED WORKERS GET RESULTS.
• GALLUP POLLS ESTIMATES: ACTIVELY DISENGAGED EMPLOYEES COST THE U.S. ECONOMY US300 BILLION A YEAR
DISENGAGEMENT COSTS
• LOST PRODUCTIVITY• THEFT• SABOTAGE• POOR CUSTOMER SERVICE • POOR QUALITY SERVICE.
DISENGAGED FIGURES
• STUDY OF 35,000 EMPLOYEES IN A BROAD SAMPLE OF U.S.COMPANIES:
• 17 PERCENT "ACTIVELY ENGAGED" • 19 PERCENT WERE "ACTIVELY
DISENGAGED.”• 64 PERCENT WERE "MODERATELY
ENGAGED."
MR/MISS DISENGAGED
• CONSISTENTLY LATE FOR WORK
• HAS A VARIETY OF EXCUSES WHY THE TASKS CANNOT BE DONE
• NO CONCEPT OF TIME FOR TASK COMPLETION
MR/MISS DISENGAGED
• READS THE GLEANER OR THE JAMAICA OBSERVER STRAIGHT THROUGHOUT THE DAY.
• VERY LONG LUNCH TIME
• OFTEN MISSING IN ACTION
MR/MISS DISENGAGED
• FREQUENT ABSENCES YET WILL COLLECT A PAY CHECK
• NO KNOWLEDGE OF THE COMPANY, WHAT INDUSTRY IS IT IN?
• NO STRONG CONNECTION BETWEEN JOB AND THE COMPANY’S SUCCESS.
USING EMPLOYEE COMMUNICATION TO ENGAGE EMPLOYEES
• WHEN EMPLOYEES ARE BETTER INFORMED THEY SEE THEMSELVES AS HAVING A STAKE IN THE COMPANY.
PERSPECTIVES
PAST• TWO WAY MODEL
COMPANY STRUCTURE
• TOP
• DOWN
NOW• FLATTER STRUCTURE• EMPHASIS ON TEAM
WORK• SELF-MANAGED
GROUPS
OLD STYLE
• THE OLD STYLE IS FOCUSED ON COMMAND AND CONTROL AND SPICED WITH A PREFERENCE FOR "BECAUSE I SAID SO" RATHER THAN "HERE'S WHY.
INTERNATIONAL TRENDS
• INTERNATIONAL TRENDS• GLOBALLY COMPANIES RECOGNIZE
THE CONNECTION BETWEEN EMPLOYEE COMMUNICATION -EMPLOYEE ENGAGEMENT AND COMPANY PRODUCTIVITY AND PROFITABILITY.
INTERNATIONAL TRENDS
• A FOCUS ON EMPLOYEE COMMUNICATIONS:
• CREATION OF EMPLOYEE COMMUNICATIONS POSITIONS WITHIN THEIR COMPANIES.
INTERNATIONAL TRENDS
• INTERNAL COMMUNICATIONS OFFICER
• EMPLOYEE COMMUNICATIONS SPECIALIST
• MANAGER INTERNAL COMMUNICATIONS
• INTERNAL COMMUNICATIONS MANAGER.
INTERNATIONAL TRENDS
• REPONSIBILITIES: DEVELOPING AND IMPLEMENTING COMPANY-WIDE EMPLOYEE COMMUNICATIONS STRATEGY. OVERSEEING DAILY OPERATIONS OF MASS MEDIA EFFORTS;
• DEVELOPING PLANS TO INCREASE THE REACH OF EMPLOYEE COMMUNICATION TOOLS.
FORD J/D• “Developing and implementing a strategy in North
America (aligned with global strategy) to make Ford Employee Communications a benchmark. Support development of and lead implementation of a 5-year plan for leadership among both salaried and hourly employees carefully assessing our current situation, resources required and effective delivery mechanisms. “
JAMAICA
• IN JAMAICA THEN THE QUESTION IS: WHOSE JOB IS IT?
• SHOULD EMPLOYEE COMMUNICATION BE A H.R. FUNCTION OR THE JOB OF P.R. OR COMMUNICATIONS DEPARTMENT?
INTERNATIONAL TRENDS
• GLOBAL STRIDES MADE IN THE DEVELOPMENT OF TOOLS FOR EMPLOYEE COMMUNICATION AND EMPHASIS ON HOW TO MEASURE THE EFFECTIVENESS OF THESE TOOLS.
NEW TOOLS
• BLOGS, PODCASTS, SNAP TOOLS, SOME MANUFACTURING COMPANIES HAVE RADIO STATIONS; NEWSLETTERS HAVE BEEN MODIFIED TO DIRECTLY IMPACT EMPLOYEES.
USING EMPLOYEE COMMUNICATION FOR ENGAGEMENT
TIPS• KNOW YOUR AUDIENCE
• NEVER UNDER-ESTIMATE YOUR EMPLOYEE’S INTELLIGENCE
• EMPLOYEES ARE ALWAYS INTERESTED IN WIIFM.
TIPS
• FACE-TO-FACE: MOST DESIRABLE METHOD OF EMPLOYEE COMMUNICATION
• WHY?• BECAUSE IT IS:• IMMEDIATE• PERSONAL &• INTERACTIVE
TIPS• RESEARCH HAS SHOWN THAT AN
EMPLYOYEE’S PREFERRED SOURCE OF INFORMATION IS HIS MANAGER
• COMPANIES WITH EFFECTIVE PROGRAMS DEVOTE A LOT OF ATTENTION TO FACE-TO-FACE COMMUNICATION
FED-EX’S PROGRAM
• FACE-TO-FACE• PRINT PUBLICATIONS• T.V. NETWORKS WITH EARLY
MORNING TELECASTS AROUND THE WORLD