why itil® practitioner

Why ITIL® Practitioner?

ITIL® is a registered trademark of AXELOS Limited.

ITIL Foundation

ITIL Practitioner

ITIL IntermediatesLifecycleModules

CapabilityModules

ITIL ExpertMALC

ITIL MasterA brand new

qualification from

Axelos that

follows on from

ITIL foundation.

It will allow ITIL

Practitioners to

confidently and successfully

adopt and adapt the ITIL

framework.

ITIL Practitioner guides:

Organizational Change,

Demonstrating value,Improving

communications.

Counts as 3

CREDITS

towards ITIL Expert

ITIL® is a registered trademark of AXELOS Limited.

Is it For You?

• Those interested in taking ITIL Foundation (pre-requisite)

• ITIL Foundation certified• ITIL Intermediate certified and those

on the path to Expert• Anyone involved in adopting and

adapting ITIL to their business environment

Focuses on the Continual Service

Improvement Approach as away

to structure improvements

Establish Metrics for success

Draws on a bespoke ITIL

toolkit!

9 Guiding Principles:

Focus on value,Work holistically,Keep it simple,

Design for experience,

Progress iteratively,

Collaborate,Start where you

are,Observe directly,Be transparent

ITIL® Practitioner Syllabus

Why Choose FGI?

• All of our Trainer Consultants are experienced Service Managers– We have adopted and adapted ITIL in many different environments– We continue to support our customers through ITIL improvement

programmes– It’s not just theory to us!

• FGI can also assist you throughout your CSI journey– Maturity Assessment– CSIP support– Process Redesign

• Ongoing support via tutor@fgitraining.com • Over 10 years’ experience in delivering the full suite of ITIL training• Our training portfolio covers complementary knowledge areas

– Programme and Project Management– Communication skills– Leadership skills

Call us on 01926 405 777 or email enquiry@fgitraining.com Website: http://fgitraining.com/