itil practitioner infographic
TRANSCRIPT
ITIL® PRACTITIONER GUIDE
Objectives of the course
THE NATURAL PROGRESSION IN YOURIT SERVICE MANAGEMENT CAREER
D I D Y O U K N O W T H A T . . .
You must be ITILFoundation
certified to sitITIL Practitioner.
3. The course structure follows theCSI approach in addressingguiding principles and key areascrucial to your initiatives
4. Preparation for the ITILexamination itself
2. Insight into how to improve yourservices, service provision andyour own work and workingenvironment
ITIL Practitioner focuses on 9 guiding principles:1. Focus on value 2. Work holistically 3. Design for
experience 4. Keep it simple 5. Progress iteratively6. Collaborate! 7. Start where you are 8. Observe directly9. Be transparent
ITIL stands forInformation TechnologyInfrastructure Library .
1. Demonstrate and providepractical examples in how toadopt and adapt the ITILframework within yourorganisation
www.spoce.com
3 Expertcredits From Axelos 2 day course
Pass mark70% 40 questions 1 hr 45 mins
Improves
communication
Drives
organisational
change
Gives you
the metrics
for success
More than 10,000organisations
worldwide have nowadopted ITIL Service
Management
ITIL is not projectmanagement butcontinual service
improvement .
Foundation .
Practitioner .
I T I L ® i s a r e g i s t e r e d t r a d e m a r k o f A X E L O S L i m i t e d