virtual reference models
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PAJAMA REFERENCE Providing Virtual Reference To Students
Kathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am
PAJAMA REFERENCE Providing Virtual Reference To Students
basic
homegrown
corporate
advanced
collaborative
Models of Virtual Reference
basic
chat widget
im acc
ount
homegrown
advanced
corporate
collaborative
“To extend their hours of operation, to distribute
staffing of the service across multiple libraries, to extend the expertise available, or to
realize cost saving associated with economies of scale.”
Reference and User Services Association (2004). Guidelines for implementing and maintaining virtual reference services. Retrieved April 30, 2012 from http://www.ala.org/rusa /resources/guidelines/virtrefguidelines
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