PAJAMA REFERENCE Providing Virtual Reference To Students

Kathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am

PAJAMA REFERENCE Providing Virtual Reference To Students

basic

homegrown

corporate

advanced

collaborative

Models of Virtual Reference

basic

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homegrown

advanced

corporate

collaborative

“To extend their hours of operation, to distribute

staffing of the service across multiple libraries, to extend the expertise available, or to

realize cost saving associated with economies of scale.”

Reference and User Services Association (2004). Guidelines for implementing and maintaining virtual reference services. Retrieved April 30, 2012 from http://www.ala.org/rusa /resources/guidelines/virtrefguidelines