virtual world, virtual reference

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Virtual World, Virtual Reference at the Second Life Library Reference Desk Lorin Fisher SL: Juana Manuel Information Literacy Coordinator Alkek Library Texas State University-San Marco [email protected]

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This are the slides for my presentation given at TLA Netfair about my experiences as a volunteer at the Second Life Library Reference desk.

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Page 1: Virtual World, Virtual Reference

Virtual World, Virtual Referenceat the Second Life Library Reference Desk

Lorin Fisher SL: Juana ManuelInformation Literacy CoordinatorAlkek Library Texas State University-San [email protected]

Page 2: Virtual World, Virtual Reference

What is Second Life?

• 3-D virtual world, created by Linden Labs in 2003

• 462,262 residents logged in during past 7 days

• Objects and environments in-world are created by residents

• Economy with game currency Linden dollar exchangeable for US dollars

• Education, business, and other organizations represented in-world

• Separate Teen Grid for ages 13-17

Page 3: Virtual World, Virtual Reference

A Quick Peek

Page 4: Virtual World, Virtual Reference

Second Life Library and the Info Archipelago

• Started in 2006, by Alliance Library System

• 40 Islands housing other libraries and associations

• Info International language areas• Subject and branch Libraries• Separate library services on

Teen Grid• Online resource collections • Reference Desk staffed by

volunteers• Events, classes, and courses

offered

Page 5: Virtual World, Virtual Reference

Reference Service in a Virtual World

Page 6: Virtual World, Virtual Reference

Like Apples and Oranges

• 7662 patrons, 4688 SL questions, 576 RL questions (2007 Statistics)

• Average shift 2 hours per week• International patrons and staff• Communication via voice chat,

text chat, IM • Heavy multi-tasking• Game specific information

delivery tools• Good knowledge of game

interface• Familiarity with traditional

reference tools

Page 7: Virtual World, Virtual Reference

Second Librarian Life

• Group tags• Griefers• Babbler (translation program)• Group IM • Interest area sub-groups• Reference meetings & training• Info Island web pages• SL Librarian listserv• Networking and librarian social

events

Page 8: Virtual World, Virtual Reference

References

• Second Life Library 2.0 Staff Worksite. 17 Apr 2008 <http://infoisland.org/drupal/>.

• 2006-2007 ALS Annual Report. Alliance Library System. 17 Apr 2008 <http://www.alliancelibrarysystem.com/annualreport07/message.pdf>.

• Dejavu, Hypatia. “SLLVR Statistics.” 2007. 14 Apr 2008.

• “Second Life Economic Statistics.” Second Life. 17 Apr 2008 <http://secondlife.com/whatis/economy_stats.php>.

• Second Life Library. 17 Apr 2008 <http://infoisland.org/>.

• Second Life: Official site of the 3D online virtual world. 17 Apr 2008 <http://secondlife.com/>.

Page 9: Virtual World, Virtual Reference

Selected Websites

• Official Second Life website--http://www.secondlife.com/

• Teen Second Life (for Ages 13-17) http://teen.secondlife.com/

• Second Life Library website--http://infoisland.org/

• Eye4You Alliance Blog--http://eye4youalliance.youthtech.info/

• Info Archipelago Directory of Libraries and Organizations--http://infoisland.org/directory.php

• Second Life Education Wikihttp://www.simteach.com/wiki/index.php?title=Second_Life_Education_Wiki

• Institutions and Organizations in Second Life http://www.simteach.com/wiki/index.php?title=Institutions_and_Organizations_in_SL

• New Media Consortium Campus Observerhttp://sl.nmc.org/

Page 10: Virtual World, Virtual Reference

Selected SLURLs

• Info International Reference Desk http://slurl.com/secondlife/Info%20Island%20International/128/128/0

• Info Island http://slurl.com/secondlife/Info%20Island/128/128/33

• Cybrary City http://slurl.com/secondlife/Cybrary%20City/128/128/0

• ALA Island http://slurl.com/secondlife/ALA%20Island/128/128/0

• Caledon http://slurl.com/secondlife/Caledon%20VictoriaCity/134/123/24

• San Jose State University SLIS http://slurl.com/secondlife/SJSU%20SLIS/128/128/0

• Cleveland Public Library http://slurl.com/secondlife/Cleveland%20Public%20Library/128/128/0

• Bobcat Village http://slurl.com/secondlife/Bobcat%20Village/128/128/0

• Silent http://slurl.com/secondlife/Silent/128/128/0• International Spaceflight Museum

http://slurl.com/secondlife/Spaceport%20Alpha/128/128/0

Page 11: Virtual World, Virtual Reference

Thank you!