ugt networks, dealer deck

1

Service Retention SolutionsFOR AUTO DEALERS

POWERED BY

Confidential & Proprietary | Copyright 2012 | All Rights Reserved

2

3

Problem• Check engine light and odometer provide no actionable

intelligence• No direct link between car, car owner, dealer• 85% of customers orphaned post-warranty (NADA)

Solution • Create demand awareness of “serviceable event”• De-friction service appointment setting process• Convert demand into service revenue• Raise customer retention and loyalty

4

Device • Discrete and passive• Vehicles > 1996• Plug and play in OBD-II port• Secure cellular communications

Software Platform• Web-based• Automated email notifications (to consumer and

dealer)• Closed-loop reporting (retention, revenue, ROI)

How it Works

Customer Email Notifications

Real-time Personalized Dealer-branded Relevant Engaging Trackable Actionable

Dealer Email Notifications

Alert Details Vehicle Details Customer Details Current Mileage Avg. Dist. From Dealer Copy of Customer Email

Closed-Loop Reporting By Client Macro/At-a-Glance Loyalty Ratio Repair Order Revenue ROI

Timely

Empowering

Helpful

Saves Time

No Risk

Why UGT Works for Consumers

Source: IMR Inc.

Consumer Spending Index

Business Model

11

DEALER “INVESTS” IN CUSTOMER LOYALTYRECEIVES A 4X RETURN FOR EVERY DOLLAR SPENT

COSTS• DEVICE HARDWARE• MONTHLY SUBSCRIPTION

FUTURE• CUSTOMER-PAID FEATURES (OPTIONAL)

Repair Order Revenue without UGTLOYAL ORPHANS

Customer Percentage 25% 75%

Service Appointments per Year 2.5 0

Annual Spend per Vehicle Owner $600 $0

Repair Order Revenue over 4 Years $2,400 $0

Total Customers 500 1500

Revenue $1,200,000 $0

Gross Revenue $1,200,000

Repair Order Revenue with UGTLOYAL ORPHANS RECAPTURED

Customer Percentage 25% 20% 55%

Service Appointments per Year 2.5 0 2

Annual Spend per Vehicle Owner $600 $0 $480

Repair Order Revenue over 4 Years $2,400 $0 $1,920

Total Customers 500 400 1,100

Revenue $1,200,000 $0 $2,112,000

Gross Revenue $3,312,000

Added-value

Actionable Intelligence

Increased Loyalty

Reduced Attrition

Improved Marketing Spends

200%-400% ROI

Millions in New Revenue

Why UGT Works for Dealers

What’s Loyalty Worth To You?

CUSTOMER SEGMENT

CURRENT RETENTION RATE?

DESIRED RETENTION RATE?

New customer cars (under warranty)

Customer cars (post-warranty)

Certified used cars

Non-certified used cars

UGT Networks Management Team

• Ian Framson, CEO

• David Glasberg, President

• Scott Hardigree, Director of Customer Experience

Board of Advisors

• Phil Englander, Commercial Accounts Manager, Galpin Motors

• Eric Sevim, Co-owner, A+ Japanese Auto Repair

• Pablo Zacheo, CEO and Chief Engineer, Cartrack GPS

Contact Us

Phone: (818) 363-4606

Email: info@ugtnetworks.com

Web: www.ugtnetworks.com

Office: 18543 Devonshire St. Suite 198

Northridge, CA 91324