ugt networks, dealer deck
TRANSCRIPT
1
Service Retention SolutionsFOR AUTO DEALERS
POWERED BY
Confidential & Proprietary | Copyright 2012 | All Rights Reserved
2
3
Problem• Check engine light and odometer provide no actionable
intelligence• No direct link between car, car owner, dealer• 85% of customers orphaned post-warranty (NADA)
Solution • Create demand awareness of “serviceable event”• De-friction service appointment setting process• Convert demand into service revenue• Raise customer retention and loyalty
4
Device • Discrete and passive• Vehicles > 1996• Plug and play in OBD-II port• Secure cellular communications
Software Platform• Web-based• Automated email notifications (to consumer and
dealer)• Closed-loop reporting (retention, revenue, ROI)
How it Works
Customer Email Notifications
Real-time Personalized Dealer-branded Relevant Engaging Trackable Actionable
Dealer Email Notifications
Alert Details Vehicle Details Customer Details Current Mileage Avg. Dist. From Dealer Copy of Customer Email
Closed-Loop Reporting By Client Macro/At-a-Glance Loyalty Ratio Repair Order Revenue ROI
Timely
Empowering
Helpful
Saves Time
No Risk
Why UGT Works for Consumers
Source: IMR Inc.
Consumer Spending Index
Business Model
11
DEALER “INVESTS” IN CUSTOMER LOYALTYRECEIVES A 4X RETURN FOR EVERY DOLLAR SPENT
COSTS• DEVICE HARDWARE• MONTHLY SUBSCRIPTION
FUTURE• CUSTOMER-PAID FEATURES (OPTIONAL)
Repair Order Revenue without UGTLOYAL ORPHANS
Customer Percentage 25% 75%
Service Appointments per Year 2.5 0
Annual Spend per Vehicle Owner $600 $0
Repair Order Revenue over 4 Years $2,400 $0
Total Customers 500 1500
Revenue $1,200,000 $0
Gross Revenue $1,200,000
Repair Order Revenue with UGTLOYAL ORPHANS RECAPTURED
Customer Percentage 25% 20% 55%
Service Appointments per Year 2.5 0 2
Annual Spend per Vehicle Owner $600 $0 $480
Repair Order Revenue over 4 Years $2,400 $0 $1,920
Total Customers 500 400 1,100
Revenue $1,200,000 $0 $2,112,000
Gross Revenue $3,312,000
Added-value
Actionable Intelligence
Increased Loyalty
Reduced Attrition
Improved Marketing Spends
200%-400% ROI
Millions in New Revenue
Why UGT Works for Dealers
What’s Loyalty Worth To You?
CUSTOMER SEGMENT
CURRENT RETENTION RATE?
DESIRED RETENTION RATE?
New customer cars (under warranty)
Customer cars (post-warranty)
Certified used cars
Non-certified used cars
UGT Networks Management Team
• Ian Framson, CEO
• David Glasberg, President
• Scott Hardigree, Director of Customer Experience
Board of Advisors
• Phil Englander, Commercial Accounts Manager, Galpin Motors
• Eric Sevim, Co-owner, A+ Japanese Auto Repair
• Pablo Zacheo, CEO and Chief Engineer, Cartrack GPS
Contact Us
Phone: (818) 363-4606
Email: [email protected]
Web: www.ugtnetworks.com
Office: 18543 Devonshire St. Suite 198
Northridge, CA 91324